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Ocean Maya Royale

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5,891 Reviews from our TripAdvisor Community

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Showing 4,830: English reviews
Calgary, Canada
Reviewed yesterday NEW

Our vacation at Ocean Maya Royale was from November 20-25 2016 & this was our first time at this adults only resort. Room: We booked the basic level category of room & were pleased to have gotten a room on the second floor as we had requested ahead of time. The property has about 30 2 story guest buildings with...

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Helpful?
5Thank AlbertaChristiegirl
Essex, United Kingdom
Reviewed yesterday NEW

The hotel was amazing, the rooms were spotless, the food was delicious especially the blue moon restaurant, where staff made us feel special. Nacho who worked at the pool bar worked so hard and always had a smile on his face and his cocktails were a1. Mario was a good all round entertainer and great fun. All staff in fact...

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2Thank _zac1971white
Saint Louis, Missouri
Reviewed 2 days ago NEW

I would definitely stay at this resort again. Went from December 1st through the 5th with my husband as an early anniversary celebration. We did not do privilege and it was still great. That being said, I am going to nitpick a little so that the next traveler can know what to expect. Pros: Decent to great food depending on...

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Helpful?
1Thank Riss10
Calgary
Reviewed 3 days ago NEW

Hotel is very nice, smaller resort 300 rooms staff not so great or helpful. Timeshare people are all over beware, Food was better than average. Beaches suck! as there are none. Entertainment was great! Overall nice resort but staff is slow for service. Adults only resort that was nice also.

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Helpful?
Thank darens2015
OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya Royale, responded to this review

Dear OMR Guest; We appreciate a lot you took the time to write and share such a nice review of our resort with all the community of travelers and future OMR guest. It is a pleasure to read that our resort and staff fulfilled your expectations and that you had a good time during your holidays. Since it will be...

Slave Lake, Canada
Reviewed 5 days ago NEW

A very nice and upscale all-inc. Very much in direct competition with the RIU chain. Rooms are 8plex bungalows and very spacious. No complaints about the room at all, classy all around. We payed the $15 extra a night for ocean view, but ended up ON THE OCEAN!! So ocean view became ocean front!! A very nice treat...we were in...

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Helpful?
3Thank cyhoffman
OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya Royale, responded to this review

Dear OMR Guest; We appreciate a lot you took the time to write and share such a nice review of our resort with all the community of travelers and future OMR guest. It is a pleasure to read that our resort and staff fulfilled your expectations and that you had a good time during your holidays. Also special thanks for...

Ottawa, Canada
Reviewed 5 days ago NEWvia mobile

This was our first visit to Ocean Maya we have stayed at the Ocean Coral three times and many other Mayan resorts Beautiful Lobby all open air with coffee house and comfortable seating . Free Wifi throughout resort. Time share sales, You need to be persistent with the time share people and they will get the hint. ROOMS we stayed...

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Helpful?
2Thank 481sunset
OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya Royale, responded to this review

Dear OMR Guest; We appreciate a lot you took the time to write and share such a nice review of our resort with all the community of travelers and future OMR guest. It is a pleasure to read that our resort and staff fulfilled your expectations and that you had a good time during your holidays. Also special thanks for...

Oak Park, Michigan
Reviewed 6 days ago NEWvia mobile

This was my second trip to Mexico and this resort was hands down better! Everything from the rooms to the restaurants to the beach and pools were unbelievable! Our room was in building 24 and it was quiet with lots of space. The air conditioning worked too well, the fridge was always fully stocked and the bed was comfy. We...

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Helpful?
3Thank Rebecca M
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear OMR Guest; We appreciate a lot you took the time to write and share such a nice review of our resort with all the community of travelers and future OMR guest. It is a pleasure to read that our resort and staff fulfilled your expectations and that you had a good time during your holidays. Also special thanks for...

Reviewed 1 week ago

Fabulous hotel, not a higher rise all separate little blocks of 7 rooms. Food great and the options to eat In the restaurants as much as you want Which is great. Blue moon & Chinese fab. Entertainment staff great Margarita from the dive centre and water sports, one of the nicest people you will be lucky to know. All staff...

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Helpful?
Thank Reinhard H
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear OMR Guest; We appreciate a lot you took the time to write and share such a nice review of our resort with all the community of travelers and future OMR guest. It is a pleasure to read that our resort and staff fulfilled your expectations and that you had a good time during your holidays. Also special thanks for...

Albuquerque, New Mexico
Reviewed 1 week ago via mobile

It was a battle just to confirm my reservation through the Disney vacation club. While they said we were all set we arrived only to have to wait 35 minutes to check in because they had the reservation under the wrong name. We have only been here for half a day and I wish we didn't book this hotel for...

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Helpful?
Thank kwells1820
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear OMR former guest On behalf the entire staff we want to thank you for sharing you experience with the travelers community. We would take the opportunity areas pointed as big chance to improve. Muchas gracias

Reviewed 1 week ago via mobile

We have been there twice in last 7 months and I have express my disappointment in last visit. Don't get me wrong it's still class or two better than any European holidays we have been but in comparison to previous visit in every field there is a deterioration. Grounds still lovely still plenty of wildlife, rooms cleaned properly and every...

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Helpful?
Thank Arek D
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear OMR former guest On behalf the entire staff we want to thank you for sharing you experience with the travelers community. We would take the opportunity areas pointed as big chance to improve. Muchas gracias

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Free Breakfast
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $276 - $1,662 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, BookIt.com, Booking.com and Jetsetter so you can book your Ocean Maya Royale reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#23 Top resorts Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#34 On the Beach Hotel in Playa del Carmen
#35 Spa Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Ocean Maya Royale staff and other travellers.
1,408 questions
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See all questions (1408)

Questions? Get answers from Ocean Maya Royale staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Second floor room to enjoy the balcony”
  • Couples massage room
  • Mini fridge
  • Sitting area
  • Bathroom
  • Basic level room
  • Our building #26
 of 5 bubbles AlbertaChristiegirl, 9 Dec 2016 | Read review
“Not sure I think they are all the same”
 of 5 bubbles darens2015, 7 Dec 2016 | Read review
“We had 1802 back in a corner. Quiet nice view. No people traffic”
  • People upstairs kept throwing food down so the Coatis kept coming.
 of 5 bubbles mbsub, 29 Nov 2016 | Read review
“Ocean view with balcony would be ideal.”
 of 5 bubbles claudia69a, 27 Nov 2016 | Read review
“do homework”
 of 5 bubbles BobM348, 26 Nov 2016 | Read review
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