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The Palm at Playa

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The Palm at Playa
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1,184 Reviews from our TripAdvisor Community

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Showing 612: English reviews
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Zurich, Switzerland
Reviewed yesterday NEW

Top: - Restaurant. Wonderful breakfast. - Rooftop pool. Excellent with bar. - Friendly staff. Helpful and lovely. Flop: - works in a room above mine with noise even in the evening. No go for such a hotel!

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Helpful?
Thank Urs A
Fort Lauderdale, Florida
Reviewed yesterday NEW

This Beautiful property exceeded my expectations. They have great amenities including a gorgeous rooftop pool and bar. It couldn't be in a more Perfect location, in the center of 5th Ave (shopping and restaurant district). The room is huge, like an apartment and has a large balcony with relaxing hammock. The restaurant has optional complimentary breakfast and is very generous...

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Helpful?
Thank jamecrew15
Brooklyn, New York
Reviewed yesterday NEW

This hotel is perfect! I went there with my boyfriend for 5 days and our room was beautiful, clean and had everything we needed. It was perfectly located right off the 5th ave and 2 minutes from the beach. The included breakfast was the best I have ever had in any hotel in the world and the staff was five...

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Helpful?
Thank vane_valerio
Canton, MI.
Reviewed 6 days ago NEW

Excellent boutique hotel in the heart of PDC. Phenomenal rooftop bar with a small but nice pool and a separate jacuzzi. Great view of the water and Cozumel. Like other reviews of this hotel definitely ask for the non street side rooms. Bars and Clubs across the street boom music till very late. We wanted a city experience and this...

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Helpful?
Thank jconrr
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Chicago
Reviewed 1 week ago

Lovely, clean and comfortable. We loved staying at the Palm. We felt very welcome and thought everything was perfect. The staff was outstanding. Our room was very clean thanks to Araceli. And our day's spent at the Roof Club were made wonderful thanks to Fernando, Juan, Jose, Diego, Israel, Hugo, Cesar, Jesus and Ciriaco. What a great group of guys....

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Helpful?
Thank Mrtod2002
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Margate, Florida
Reviewed 1 week ago via mobile

Great Hotel. Just come to the beautiful Rooftop pool and let you mind and body relax. Excellent view of the Ocean and Cozumel. Octopus, Cervice Margaritas. You will enjoy. Warm friendly service Pack your bags

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Helpful?
Thank magichands99
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Denver, Colorado
Reviewed 1 week ago

First off, I can't say enough good things about The Palm at Playa but I will try to fit everything in! Check in was very easy, we were greeted with a cool towel and a glass of lightly chilled red wine. Eugenio and Jorge at the front desk were awesome! Although my Spanish is okay, they spoke fantastic English and...

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Helpful?
Thank Jenuhbenna
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Mexico City, Mexico
Reviewed 1 week ago

Nice hotel, good concept ( beautiful rooms and very comfortable) good service, very well located ... half block from 5th avenue. Good atmosphere on the roof, just be careful with the guacamole is extremely spicy, and in front of the hotel there is a very scandalous bar, if you go to the party you will not have problem

Review collected in partnership with this hotel
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Helpful?
Thank barushabrica
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Peyton, Colorado
Reviewed 1 week ago via mobile

The Palm at Playa was wonderful. By far the most comfortable bed out of every place we have stayed in Playa del Carmen. We slept so well! The staff was amazing also.. Juliana and the other gentleman at the desk were very friendly and helpful. The bellboy Willbert was great and made sure we did not have to carry up...

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Helpful?
Thank aspensugar
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Reviewed 1 week ago via mobile

I spent three nights here on a trip to Mexico and the Caribbean. The place has a very nice rooftop bar and pool. It's close to everything in Playa, has safe parking and rooms are spacious and very clean. The breakfast restaurant is also visited by locals.

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Helpful?
Thank thoni0502
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
For a boutique hotel in central Playa del Carmen, The Palm at Playa goes beyond the typical hospitality by offering the true lifestyle-beach character. With an accurate service, contemporary-beach design and a superb location by the "5ta Avenida", the town's most vibrant area, The Palm at Playa puts the best in town to handy distance.There are 69 resort-style accommodations which include lofts and apartment-like suites, very chic, generous in space and details. Our Restaurant Calle 8 offers Mexican contemporary cuisine at local prices, while the gym, yoga and holistic-themed therapy rooms at the Spa are still parts of the experience.But our star is the rooftop with the Bar and swiming pool. It's a perfect spot for celebrating the occasion in a stylish atmosphere, a place where dramatic ocean views and rounds of mojitos and margaritas flow constantly. The swimming pool, Jacuzzi and snack bar are the prefect set to relax under the warm and balmy Caribbean sun. But at night the whole terrace transforms itself into to a jazzy-vibrant stage. A chic and trendy place meaning the perfect setting for young souls seeking the groove, while gazing at the horizon and the sizzling lights of Cozumel Island.There are many things to know about The Palm, but the true is just feeling good factor. ... more   less 

Additional Information about The Palm at Playa

Address: Calle 8 Norte entre 5ta Avenida y 10ma | Manzana 29, Lote 5 Centro, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $198 - $375 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palm at Playa 4*
Number of rooms: 69
Reservation Options:
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Also Known As:
The Palm At Playa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#19 Luxury Hotel in Playa del Carmen
#68 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Palm at Playa staff and other travellers.
39 questions
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Questions? Get answers from The Palm at Playa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“#208 is courtyard side. Very Quiet. If you go up to floor #3 you are closer to the rooftop bar which can be busy on the weekends.”
 of 5 bubbles jconrr, 16 Feb 2017 | Read review
“Low away from the dance club on the top floor”
 of 5 bubbles Mrtod2002, 14 Feb 2017 | Read review
“request a room away from the street if you're a light sleeper, bring ear plugs for Friday and Saturday night.”
  • Awesome double shower
  • Bathroom Sink
  • Comfiest hotel bed!!
  • First floor view from room and patio
  • Bar/kitchen area
 of 5 bubbles Jenuhbenna, 13 Feb 2017 | Read review
“If you are worried about noise, ask for a room that faces the inside courtyard of the hotel & not the street! ”
 of 5 bubbles wafam08, 6 Feb 2017 | Read review
“1st floor, for travellers looking for a calm room not The Best joice”
 of 5 bubbles morangomez, 4 Feb 2017 | Read review
5 of 5