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The Palm at Playa

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Traveller (987)
Room & Suite (384)
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Overview
  • Excellent76%
  • Very good18%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“rooftop pool”(165 reviews)
“loft room”(25 reviews)
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Offers from The Palm at Playa
Offers & Announcements: Package Deal
Offers from The Palm at Playa
Offers & Announcements: Package Deal
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Reviews (1,856)
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926 results
Traveller rating
665
182
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12
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665
182
43
24
12
Show reviews that mention
All reviewsrooftop poolloft roomincluded breakfasttravel conciergefacing the streetrestaurant downstairsdouble showerhotel restaurantalfredochilaquilesthe location is perfectamazing hotellounge areabars and restaurantsyogurtspecial thankshector
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1 - 5 of 926 reviews
Reviewed 5 days ago via mobile

My stay at the Palm was exactly what I needed! The hotel itself is so close to the beach, and almost right on the 5th st market which was perfect for me. The rooms were very comfortable and always clean. The food was also so...More

Thank Danielle B
Hotel's Favourite
Reviewed 30 September 2017 via mobile

This place will not disappoint. Great great staff. Hectors kitchen staff was awesome. Loved the Birthday breakfast brownie too. The roof top staff is awesome as well. Great customer service all the way around. Loved Sandra Lopez she was super helpful and went out of...More

3  Thank Renee S
Response from JorgeSald, Director de Recepción at The Palm at PlayaResponded 6 October 2017

Dear Thank you for your opinion and give to us your trust in our services and products, that is the most important to us. We are glad to read your preference and wonderful comments regarding our property and the staff, we are always pleasant to...More

Reviewed 6 days ago

If you not going to stay at an all inclusive resort this is definitely the best place to stay in Playa Del Carmen. The hotel is lovely, the position is perfect and as many have mentioned the staff are incredible. Particular mention of Sandra again...More

Thank warren d
Reviewed 1 week ago

The stuff is great- especially Antonio and Louis, very good breakfast and the location is beautiful The rooms are clean and very good Thank you for your time and consideration . Very nice thank you very muchMore

Review collected in partnership with this hotel
Thank idosher1209
Response from MiguelGEs, Director de Recepción at The Palm at PlayaResponded 1 week ago

Thank you so much for your comment, we really appreciate your opinion and please be sure that we are going to share your mentions with our staff, we could find opportunity areas and to be better in our service without your help. Thanks for helping...More

Reviewed 1 week ago via mobile

Excellent location and view, me and my girlfriend were recommended by some friends of ours to come and checkout this roofclub , the pool and service was top notch , very friendly and profesional servers, a special thank you to Lorena for helping us with...More

Thank tame_impala83
Response from MiguelGEs, Director de Recepción at The Palm at PlayaResponded 1 week ago

Thank you so much for your comment, we really appreciate your opinion and please be sure that we are going to share your mentions with our staff, we could find opportunity areas and to be better in our service without your help. Thanks for helping...More

View more reviews
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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Airport Transportation
Breakfast included
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
USD 122 - USD 257 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Luxury Hotel in Playa del Carmen
#67 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 122 - USD 257 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Luxury Hotel in Playa del Carmen
#67 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (987)
Room & Suite (384)
Pool & Beach (270)
Dining (173)
Amenities (86)
Family and Play Areas (17)
Business Centre & Event Rooms (7)
Questions & Answers
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FW86
20 May 2018|
Answer
Response from Miles G | Reviewed this property |
It would work fine for a baby in my opinion, just be sure to request a room away from the main street that isn't on the third floor and it is silent. However, I was there in December so it might be a little bit more noisy as... More
0
Votes
Lisyl4
29 January 2018|
Answer
Response from D24789 | Reviewed this property |
Yes but very limited English channels. CNN, Fox, ABC, NBC, VH1 and some cartoon networks. Feeds for most channels are out of Miami area.
0
Votes
NiskyNapar
24 January 2018|
AnswerShow all 5 answers
Response from Mor M | Reviewed this property |
‫Not that I remember ‬
0
Votes
Google Translation
Room Tips
"clean house keeping came into our room at 9am when we were still asleep. it's too early to start house..."
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"Please keep in mind that you are in the heart of A LOT of action! If you want a quiet stay, ask for the rooms..."
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"Towards the rear away from the main street is highly recommended."
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"If you are looking for a regular room get the standard room. If you like to have extra room I would recommend..."
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