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The Palm at Playa

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Traveller (1071)
Room & Suite (387)
Pool & Beach (274)
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Rooms
2 Dec.3 Dec.
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1 room, 2 adults, 0 children
Standard Room
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About
  • Excellent75%
  • Very good17%
  • Average4%
  • Poor2%
  • Terrible2%
Travellers' Choice 2018 Winner
Certificate of Excellence
For a boutique hotel in central Playa del Carmen, The Palm at Playa goes beyond the typical hospitality by offering the true lifestyle-beach character. With an accurate service, contemporary-beach design and a superb location by the "5ta Avenida", the town's most vibrant area, The Palm at Playa puts the best in town to handy distance.There are 69 resort-style accommodations which include lofts and apartment-like suites, very chic, generous in space and details. Our Restaurant Calle 8 offers Mexican contemporary cuisine at local prices, while the gym, yoga and holistic-themed therapy rooms at the Spa are still parts of the experience.But our star is the rooftop with the Bar and swiming pool. It's a perfect spot for celebrating the occasion in a stylish atmosphere, a place where dramatic ocean views and rounds of mojitos and margaritas flow constantly. The swimming pool, Jacuzzi and snack bar are the prefect set to relax under the warm and balmy Caribbean sun. But at night the whole terrace transforms itself into to a jazzy-vibrant stage. A chic and trendy place meaning the perfect setting for young souls seeking the groove, while gazing at the horizon and the sizzling lights of Cozumel Island.There are many things to know about The Palm, but the true is just feeling good factor.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Airport Transportation
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Refrigerator in room
Minibar
Good to know
HOTEL STYLE
Trendy
Centrally Located
HOTEL CLASS
Reviews (1,995)
Filter reviews
998 results
Traveller rating
729
185
46
24
14
Traveller type
Time of year
LanguageEnglish
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729
185
46
24
14
Show reviews that mention
All reviews rooftop pool facing the street restaurant downstairs travel concierge double shower included breakfast hotel restaurant alfredo beautiful hotel chilaquiles the location is perfect restaurants and shops one bedroom suite fifth avenue special thanks our waiter hector
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1 - 5 of 998 reviews
Reviewed 5 days ago

We had an oversized apartment style room at the Palm. It also had an absolutely fantastic balcony with a hammock. The rooftop bar and pool were so relaxing and we spent more than a few hours up there drinking cocktails. The breakfast was excellent and...More

Thank Robyn B
Response from MiguelGEs, Director de Recepción at The Palm at PlayaResponded 3 days ago

Thank you so much for your comment, we really appreciate your opinion and please be sure that we are going to share your mentions with our staff, we could find opportunity areas and to be better in our service without your help. Thanks for helping...More

Reviewed 6 days ago

Most impressive was the staff. We quickly found the roof top bar and staff very accommodating. Carlo, Saul and Antonio took great care of us each time we appeared. Samuel at breakfast, along with hector, the manager were great. The shining star of the hotel...More

Review collected in partnership with this hotel
Thank Dori M
Response from MiguelGEs, Director de Recepción at The Palm at PlayaResponded 5 days ago

Thank you so much for your comment, we really appreciate your opinion and please be sure that we are going to share your mentions with our staff, we could find opportunity areas and to be better in our service without your help. Thanks for helping...More

Reviewed 1 week ago

Great hotel with pool and jacuzzi on the roof top. Close to the Main Street, the beach and the bus station. Clean and very friendly staff. Great breakfast! No WiFi in our room though.. only in more expensive onesMore

Review collected in partnership with this hotel
Thank Navigator49642047041
Response from MiguelGEs, Director de Recepción at The Palm at PlayaResponded 5 days ago

Thank you so much for your comment, we really appreciate your opinion and please be sure that we are going to share your mentions with our staff, we could find opportunity areas and to be better in our service without your help. Thanks for helping...More

Reviewed 1 week ago

What a wonderful hotel and reasonable priced. The service is excellent from Miguel and his staff at the front desk to the restaurant with Hector and staff and especially to Sandra Lopez the best concierge in Mexico. The roof top bar is amazing and the...More

Thank gmcc55
Response from MiguelGEs, Director de Recepción at The Palm at PlayaResponded 1 week ago

Thank you so much for your comment, we really appreciate your opinion and please be sure that we are going to share your mentions with our staff, we could find opportunity areas and to be better in our service without your help. Thanks for helping...More

Reviewed 1 week ago via mobile

There are so many positive parts to the hotel, the staff are incredible and go out of their way to help and make you feel welcome. Rooms are immaculately clean and nice treat of chocolates each evening. The rooftop area is stunning with a fab...More

Thank Becky T
Response from MiguelGEs, Director de Recepción at The Palm at PlayaResponded 1 week ago

Dear guest, we are really sorry that we didn´t be up to your expectations, your comment and experience will be truly considerate by the General Manager of the Hotel, we will be working every day to achieve on create memorable experiences, only though your eyes...More

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Questions & Answers
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kulgata
10 November 2018|
Answer
Response from luzgutierrez6 | Reviewed this property |
WiFi is offered in the rooms. Best reception is actually in the rooms. Pool area has the worst reception
0
Votes
FW86
20 May 2018|
AnswerShow all 2 answers
Response from MiguelGEs | Property representative |
Sorry Ms., is only for adults.
1
Vote
Google Translation
Lisyl4
29 January 2018|
Answer
Response from D24789 | Reviewed this property |
Yes but very limited English channels. CNN, Fox, ABC, NBC, VH1 and some cartoon networks. Feeds for most channels are out of Miami area.
0
Votes
Room Tips
"We requested a quiet room and that was given. When we arrived there was nice Surprise for us from their..."
dorim417
6 days ago
Read review
"if there were no BBQ..the quiet room are realy queit...the noisy are bad"
mordechaih544
14 Oct. 2018
Read review
"Great rooftop pool."
Dreamer800314
12 Oct. 2018
Read review
"we took the suites."
eden330
7 Oct. 2018
Read review
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PRICE RANGE
USD 115 - USD 317 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
69
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