We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Viceroy Riviera Maya

Save
Traveller (1284)
Room & Suite (480)
Pool & Beach (298)
Membership_Slide_Up_Placement_on_Hotel_Review_Price_Refresh
Watch prices for this hotel.
We’ll alert you of any changes.
Sign up
Overview
  • Excellent79%
  • Very good12%
  • Average5%
  • Poor2%
  • Terrible2%
Travellers talk about
“outdoor shower”(200 reviews)
“plunge pool”(170 reviews)
“ikal del mar”(78 reviews)
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star Hotel
All hotel details
Offers from Viceroy Riviera Maya
Hotel deals
Offers from Viceroy Riviera Maya
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from USD 649.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "11538408cc564df6945de37396211ea0", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":248161,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[63256055],"additionalContentIds":[],"pollCount":0,"checkin":{"day":7,"month":5,"year":2018},"checkout":{"day":8,"month":5,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":649,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"11538408cc564df6945de37396211ea0","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":958,"lowestMetaPrice":649,"additionalPartner":false,"highestMetaPriceDisplay":958,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":958,"lowestMetaPrice":649,"highestMetaPriceDisplay":958,"hotelName":"Viceroy Riviera Maya","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjExNTM4NDA4Y2M1NjRkZjY5NDVkZTM3Mzk2MjExZWEwIiwiQUlLIjoiMjNkMDkyZGZhYzI4NGQzNWJjNmU2YjRkMThjZGM1YmQifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "07/05/2018", "checkOut": "08/05/2018", "lowestPrice": "USD 649", "hasDates": true, "hacComplete": true, "contentIdMappings": {"63256055":"IB_SabreHospitalitySolu_1Fv9i6k"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (1,254)
There are newer reviews for Viceroy Riviera Maya
See the most recent reviews
Filter reviews
1,149 results
Traveller rating
900
143
54
27
25
Traveller type
Time of year
LanguageEnglish
More languages
900
143
54
27
25
Show reviews that mention
All reviewsoutdoor showerplunge poolikal del marcoral grillmayan indulgenceluxury villaour honeymoonsignature villaall inclusive packagetour of the groundsjungle paradisethatched roofday bedcevichesun deckromantic getawayspider monkeys
FilterEnglish
Updating list...
431 - 435 of 1,149 reviews
Reviewed 17 June 2015

My husband and I just spent four nights at the Viceroy and absolutely loved our experience (well, until the obnoxious wedding party arrived - more on that in a bit). We searched out a smaller resort and at 40 rooms, this was perfect. The drive...More

2  Thank KHootch
Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded 18 July 2015

Dear Khootch, Let me start of by thanking you for your kind comments and for taking the time to post your review. The sentiments regarding your experience were uplifting to read. I greatly appreciate your valuable comments where we might improve as we do rely...More

Reviewed 12 June 2015

This was our third visit to the Viceroy Riviera Maya in one year. The service is outstanding. The hotel surroundings, villas and beach are gorgeous and so very relaxing. A private dinner on the beach is a real indulgence as they have staff that are...More

1  Thank Louise M
Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded 13 June 2015

Dear Louise M, Thank you for taking the time to post this review and share your recent experience with us at Viceroy Riviera Maya. We very much enjoyed reading about your stay and the team and I were in particular proud of your kind comments...More

Reviewed 11 June 2015

Viceroy Riviera Maya was incredible. My husband & I stayed in a luxury villa & it was worth the $400 a night we paid. The staff was remarkable; friendly & personable in a way that will surprise you given the aggressive tourism market in Cancun....More

Thank Erin L
Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded 13 June 2015

Dear Erin L, Thank you for your review and for your sharing your experience. Guest opinions are very important to us and we thank you for sharing your thoughts with us and other travelers. We are happy to read you were pleased with the service...More

Reviewed 8 June 2015

We are currently staying at this resort. Really like it, however the neighbor property plays very loud disco music all night. It is so bad you can not sleep. Check with property before you book to see if they have fixed this problem otherwise suggest...More

1  Thank Eugene F
Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded 11 June 2015

Dear Eugene F, I thank you for your note, I regret that music from a neighboring hotel disrupted your stay. We work hard to address every issue of concern to our guests, and are generally able to resolve them immediately. While this issue was beyond...More

Reviewed 5 June 2015

Our stay at the Viceroy was incredible and so relaxing!! Great location, beautiful hotel grounds and lovely beach. What really made the experience was the boutique nature of the hotel and the hospitality. Its a place where everyone knows your name. All the staff was...More

1  Thank jmeksavvy
Response from VICEROYRM, General Manager at Viceroy Riviera MayaResponded 13 June 2015

Dear jmeksavvy, I would like to take this opportunity to thank you for choosing Viceroy Riviera Maya. We are happy to know that you enjoyed our dining options and the service, especially the service provided by “Pepe”, Marcos, Miguel, and Baldemar. I have shared your...More

View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Beachfront
Bar/Lounge
Spa
Free Parking
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Free Parking
Airport Transportation
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
USD 464 - USD 1,018 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Top resorts Hotel in Playa del Carmen
#13 Spa Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 464 - USD 1,018 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Top resorts Hotel in Playa del Carmen
#13 Spa Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (1284)
Room & Suite (480)
Pool & Beach (298)
Dining (176)
Amenities (43)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
Get quick answers from Viceroy Riviera Maya staff and past guests.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Room Tips
"Some rooms offer an ocean view, but I preferred the room without the view, because it offers an added level..."
Read review
"away from the main entrance; noisy hotel next door."
Read review
"All rooms are great, but if you must have a beach view there are only a few villas that have that."
Read review
"Premium Villas are the totally private/secluded and worth the extra money."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing