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Viceroy Riviera Maya

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1,039 Reviews from our TripAdvisor Community

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Showing 963: English reviews
Plano, Texas
Reviewed 25 April 2014

We booked a beachfront room (one of only 2) and were shocked at the noise of jet skis and locals all over the beach day and night with unsupervised kids and lots of noise. Viceroy asked the jet ski rental to keep noise down -- to no avail. The jet ski rental is right next to Viceroy and the exhaust...

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3Thank david c
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear David C: Since we created our two beachfront villas, they’ve been among the most popular at our resort. In fact, many guests book them specifically to enjoy the dramatic ocean views and incomparable beach access. However, many other guests prefer the secluded serenity of our jungle villas, surrounded by dense tropical foliage and providing a truly intimate experience. Since...

Atlanta, Georgia
Reviewed 25 April 2014

The Viceroy is a very beautiful and peaceful hotel. Its good for anyone who wants to have a beautiful jungle-like scenery and wants to be secluded as well. The staff is friendly. We had a few problems getting taxis to and from this location in a timely manner. IT was hard for drivers to locate the hotel because it was...

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2Thank ShayRenee
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear ShayRenee As you noted, our resort’s beautiful setting in a tropical jungle is one of its most attractive features. While the road to our resort does meander past lush foliage, it’s quite safe and most taxis are extremely familiar with Viceroy, and our location. We were quite surprised by your comments concerning our cuisine, which most guests truly enjoy....

cary, nc
Reviewed 24 April 2014

The room, with a private pool, outdoor shower and out right beauty was amazing! Wait staff, including Pepe and Fransciso were great - 95% of them were the best! Food was pretty good. Service was slow. I say we hope to return because for the money I would want it be perfect. It was almost there... And, for the record...

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Thank four-from-nc
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear four-from-nc, We were pleased to welcome you to Viceroy Riviera Maya and thank you for your comments following your stay, particularly your mention about our team. It would be a pleasure to welcome you again at our little paradise, in the meantime thank you again for sharing your thoughts. Yours sincerely, Pedro Lara General Manager Viceroy Riviera Maya

Dallas,TX
Reviewed 17 April 2014

My wife and I took a quick trip to the Viceroy. We wanted a quiet, relaxing place where we could do nothing at all. The jungle setting is beautiful, but there are plenty of bugs and wildlife. The villas are nice and spacious. We were pleased with the amenities in the room. I would not say they were spotless, the...

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3Thank geauxtgr
Toronto, Canada
Reviewed 16 April 2014

The service was fantastic - every single person we dealt with was wonderful. The food was great the rooms lovely and as pictured. The staff made every effort to know who each guest was and make you feel welcome and appreciated. Only two issues (very small given my comments around the service etc) - many of the villas roofs have...

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1Thank Stephanie N
Greenwich, Connecticut
Reviewed 16 April 2014

We stayed in at the Viceroy 4/6/14-4/10/14 in a Premium Villa. Happily married couple, late 40’s. The hotel was nice, not great, and certainly not great for the price. Property: Beautiful. The windy jungle path with waterfalls and wildlife through the property was romantic and wonderful. HOWEVER, there is the issue no seems to mention that the Azul hotel next...

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3Thank busdevoffice
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear busdevoffice, Since the great majority of our guests are extremely pleased with our resort, it’s especially discouraging when someone has a less than ideal experience. Our goal is 100% approval, and in an effort to achieve that we pay close attention to comments like yours, that help us identify aspects of our resort experience that can be improved. We...

Kennett Square, Pennsylvania
Reviewed 14 April 2014 via mobile

Nestled in a unique jungle setting, the hotel is visually appealing. The beach area and Coral Grill offer stunning views of the beach and beautiful blue water. That said, we only had a fair stay at the Viceroy Riviera Maya. The hotel did not offer a consistent experience. Upon arrival, we were told we had received a double upgrade to...

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1Thank Tennek
VRMManagement, General Manager at Viceroy Riviera Maya, responded to this review

Dear Tennek: We were very disappointed to learn that your recent stay did not meet your expectations. Our first goal is to ensure an excellent experience for each and every one of our valued guests, and we’re pleased to say that most visitors thoroughly enjoy our resort. In fact, your kind comments about our spacious villas are shared by many...

Bowie, Maryland
Reviewed 13 April 2014

We stayed at the Viceroy Riviera Maya for 4 nights in February, a late Valentine's Day trip, and it was amazing! We stayed in Villa 1, the Presidential Villa, which exceeded all our expectations. Two stories, a huge heated, private pool which covered the entire width of the villa, a luxurious master suite, a villa length sun deck, just awesome....

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Thank Melissa B
Milwaukee, Wisconsin
Reviewed 10 April 2014

We visited the Viceroy Riviera Maya from April 2nd-April 6th. Our Villa was # 31. From the moment we arrived until the moment we left we felt taken care of and pampered. We spent most days laying around by the beach where Pepe took amazing care to make sure that we were never without food or a cold beverage. Pepe...

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Thank 251KarenK
Houston, Texas
Reviewed 9 April 2014

My husband and I recently returned from a short stay at Viceroy- Riviera Maya. The resort is nestled in the Jungle with a short walk to the beautiful beach. Our room exceeded our expectations with a private plunge pool and beautiful bathroom with an outdoor shower. It was one of the most relaxing places I have been to in a...

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Thank Pulchritude

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
  • Banquet Room
Official Description (provided by the hotel)
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more   less 

Additional Information about Viceroy Riviera Maya

Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $566 - $1,614 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy Riviera Maya 5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Viceroy Riviera Maya Hotel Playa Del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Ikal Del Mar
Viceroy Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#10 Top resorts Hotel in Playa del Carmen
#11 Spa Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#13 On the Beach Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Viceroy Riviera Maya staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try and stay far away from the hotel next door - or don't expect to ever get a relaxing evening”
 of 5 bubbles LouiseG313, 21 Mar 2017 | Read review
“The Premium Villas are secluded and lovely!”
 of 5 bubbles jwb2, 20 Mar 2017 | Read review
“All the rooms are excellent.”
 of 5 bubbles 833SueB, 15 Mar 2017 | Read review
“Ocean view rooms are great but don't seem as private as some of the others that are tucked away in the garden area of the property”
 of 5 bubbles johannahb69, 13 Mar 2017 | Read review
“All rooms are individual villa style. One closer to pool area are less private, ones towards front of resort are very private.”
 of 5 bubbles hauensteink, 8 Mar 2017 | Read review
5 of 5