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Viceroy Riviera Maya

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1,060 Reviews from our TripAdvisor Community

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Showing 983: English reviews
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Boulder, CO
Reviewed yesterday NEW

The jungle setting of this small luxury beach resort is ideal. You have enormous very private rooms with large outdoor plunge pool and chaise lounge. There are spider monkey families in the trees and lots of birds and hardly a pesky insect to be found. You could comfortably enjoy all your meals in your suite since although everything is pricy,...

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Helpful?
Thank Boomer_from_Boulder
Quintana Roo
Reviewed 3 days ago NEW

We returned home Saturday after spending a perfect honeymoon at the Viceroy. From the moment we arrived we were taken care of by the wonderful staff there. The room and patio were beautiful and kept to impeccable standards. The patio had a large Plunge pool, beautiful daybed as well as deck with lounge chairs. The outdoor shower felt like heaven...

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1Thank Brian M
New York City, New York
Reviewed 5 days ago NEWvia mobile

If you aspire to calm, don t want a crowd, and like an exceptional service, in an idyllic setting : that s your place! A small resort with 40 villas-only , 2 restaurants, 1 Spa and 1 pool with access to a beautiful stretch of beach of the riviera maya. On the beach both loungers and payotes that protect you...

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Helpful?
Thank Charlyncy12
VICEROYRM, General Manager at Viceroy Riviera Maya, responded to this review

Dear Charlyncy12 I would like to take this opportunity to thank you for taking the time to provide us your comments about your recent stay at our little paradise. We are very happy to hear that you enjoyed your stay with us, particularly the service from our dedicated team. At Viceroy Riviera Maya we strive to delight our guest and...

Miami, Florida
Reviewed 5 days ago NEW

Excellent quiet couples resort in a beautiful natural setting with individual villas, built around water features, palm trees, in a natural setting. Very private, excellent for couples! The food at the restaurants is amazing. Great service. Friendly staff. One day we saw monkeys swinging from the trees and roof tops of the hotel. We really felt in nature! Highly recommended!...

Review collected in partnership with this hotel
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Helpful?
Thank emmanuelbT7049JO
VICEROYRM, General Manager at Viceroy Riviera Maya, responded to this review

Dear emmanuelbT7049JO Thank you for giving us your comments, I appreciate that you have taken the time to write about your recent stay. We are very happy to hear you have a great experience at our jungle paradise. I thank you for choosing to stay at Viceroy Riviera Maya and we look forward to welcoming you back in the near...

Dhaka City, Bangladesh
Reviewed 1 week ago via mobile

The staff were amazing and went out of their way to make my day special. My husband told them it was my birthday and when I entered our room I was so surprised to find the whole room strewn with balloons, there was a cake made out of a towel, and a chocolate cake waiting for us! The food at...

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Helpful?
Thank SSadique
VICEROYRM, General Manager at Viceroy Riviera Maya, responded to this review

Dear SSadique Thank you for your review and for choosing to spend the holiday with us. We were pleased to read that you enjoyed our service, is a real pleasure to surprise our guest with details that enhance their stay. We look forward to host you again in your next visit to Riviera Maya. Best wishes, Pedro Lara General Manager

Lisbon, Lisboa, Portugal
Reviewed 1 week ago

There is just no comparison with previous hotels we stayed. This is the TOP of the TOP! I and my husband have been to Riviera Maya a few times before. We always aimed for relaxing holidays, excellent service but before, we got "ok" resorts, but with a lot of people, not relaxing, unfortunately. Luckily this time we improved a lot,...

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1Thank RitaNogueiraRamos
VICEROYRM, General Manager at Viceroy Riviera Maya, responded to this review

Dear RitaNogueiraRamos I would like to take this opportunity to thank you for taking the time to provide us your comments about your recent stay at our little paradise. We are very happy to hear that you enjoyed your stay with us, particularly the service from our dedicated team. At Viceroy Riviera Maya we strive to delight our guest and...

New York City, New York
Reviewed 1 week ago

amazing rooms. great staff. great food. the beach is good. there are rocks in the water but the hotel provides shoes. some noise from neighboring hotel on some days. none after 10.30 pm. trip to coba!

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Helpful?
Thank Elizabeth L
VICEROYRM, General Manager at Viceroy Riviera Maya, responded to this review

Dear Elizabeth L Thank you for giving us your comments, I appreciate that you have taken the time to write about your recent stay. We are very happy to hear you have a great experience at our jungle paradise. I thank you for choosing to stay at Viceroy Riviera Maya and we look forward to welcoming you back in the...

Reviewed 1 week ago

It was one of the most relaxing and romantic experiences we've ever had. We stayed March 29th to April 2nd for our 16th wedding anniversary. Unfortunately, our first day there was awful and that's why I only gave it four stars. We arrived and were greeted with a delicious coconut drink, cold towel, and given a tour of the property...

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1Thank CMelendi
Reviewed 2 weeks ago via mobile

My wife and I rarely stay all inclusive as we live to explore the gastronomic delights of local cuisine albeit we are foodies so we are discerning. However, as we were traveling to somewhere new we took the precaution of researching and booking some well reviewed restaurants. The 30/40 minute drive to the Viceroy from the airport was uninspiring, the...

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2Thank Neil L
VICEROYRM, General Manager at Viceroy Riviera Maya, responded to this review

Dear Neil L Let me take this opportunity to thank you for choosing Viceroy Riviera Maya and for taking few minutes of your valuable time to give us your comments in Trip Advisor. We are thrilled to hear that you had a memorable stay with us. We always strive to provide an exceptional service to our guests. Also, I should...

Houston, Texas
Reviewed 2 weeks ago via mobile

Wanted to be another five star reviewer, but in the end I had to go four stars. Most of the resort is just perfect. The staff, villas and food quality are second to none. Not a single complaint in that regard. The staff could be the best I have ever experienced. Our villa was amazing too. So, why four stars?...

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Helpful?
1Thank Mark3467

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
  • Banquet Room
Official Description (provided by the hotel)
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more   less 

Additional Information about Viceroy Riviera Maya

Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $523 - $1,371 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy Riviera Maya 5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Viceroy Riviera Maya Hotel Playa Del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Ikal Del Mar
Viceroy Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#10 Top resorts Hotel in Playa del Carmen
#11 Spa Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#13 On the Beach Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Viceroy Riviera Maya staff and other travellers.
88 questions
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Questions? Get answers from Viceroy Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Premium Villa really private and felt like we were in the jungle. Ocean View rooms closer to beach but seemed less private.”
Boomer_from_Boulder, 23 Apr 2017 | Read review
“The villas near the reception and along the upper side are more private than those in the area of the restaurants or in front of the beach”
RitaNogueiraRamos, 12 Apr 2017 | Read review
“Ask for total privacy, not directly on beach is fine”
elizabethlV5030YA, 11 Apr 2017 | Read review
“avoid villa 38. We ended up in villa 30. Noise was not problem for us.”
CMelendi, 11 Apr 2017 | Read review
“We liked the mid area, Unit 16, very quiet. I'm sure other areas are as good. Ocean front available.”
H782LKpaulm, 31 Mar 2017 | Read review
5 of 5