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Viceroy Riviera Maya

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Traveller (1302)
Room & Suite (482)
Pool & Beach (299)
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Overview
  • Excellent80%
  • Very good12%
  • Average4%
  • Poor2%
  • Terrible2%
Travellers talk about
“outdoor shower”(202 reviews)
“plunge pool”(173 reviews)
“ikal del mar”(78 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Available
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star Hotel
All hotel details
Additional information
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Reviews (1,283)
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1,177 results
Traveller rating
925
144
54
27
27
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LanguageEnglish
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925
144
54
27
27
Show reviews that mention
All reviewsoutdoor showerplunge poolikal del marcoral grillmayan indulgenceluxury villaour honeymoonsignature villaall inclusive packagetour of the groundsjungle paradisethatched roofday bedcevichesun deckromantic getawayspider monkeys
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1 - 5 of 1,177 reviews
Reviewed 4 days ago via mobile

Just landed after three days and loved it! It rained the entire time, so unfortunately we didn’t get much beach/pool time. Instead we ate and drank :) loved all the staff, but were especially appreciative of Caesar and his food recommendations! Food and drink were...More

Thank Alayna T
Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded yesterday

Dear Alayna T, It was with great joy that I read your review about your recent stay with us and I was delighted to see from your feedback that you enjoyed the food and we appreciate the special mention of Cesar. I sincerely hope that...More

Reviewed 4 days ago

The Viceroy Riviera Maya is a unique paradise where you are treated as royalty from the moment you are picked up at the airport to the moment you are dropped off. Attention to detail is the most impressive part of the Viceroy experience, as the...More

Review collected in partnership with this hotel
Thank davidzito4
Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded yesterday

Dear davidzito4, Thank you for your time in reviewing Viceroy Riviera Maya on Trip Advisor. We are pleased to learn that you had a relaxing stay with us enjoying good food, rooms and the facilities on offer. Our aim is to impress each and every...More

Reviewed 5 days ago

This is like our 2nd home! We love seeing familiar faces when we arrive, and we feel like we are leaving friends when we leave! It has been our favorite spot for 8 years. No other place like it in Playa!More

Review collected in partnership with this hotel
Thank amydlepard
Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded yesterday

Dear amydlepard, we really appreciate your comments and your preference to VRM on this 8 years. I glad to know that you enjoyed your stay one more time and we look forward to welcome you bac soon at your home away from home. Sincerely, Pedro...More

Reviewed 5 days ago

We stayed her for 5 nights at the end of our honeymoon and it was PERFECT. We are usually pretty active tourists but we only left the hotel once which I think says something about the hotel, staff and the level of luxury and CHILL...More

Thank Emma D
Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded yesterday

Dear Emma D, Thank you very much for taking the time to review your stay at Viceroy Riviera Maya. We are always happy to receive feedback it helps to other travelers to decide to stay with us. We are very proud of our dedicate and...More

Reviewed 1 week ago

My family had a short vacay at this hotel, and we were so amaze that they know our name and welcome us with cold face towel. The room was amazing with the plunge pool, hammock and an outdoor shower. Also, when you walk in to...More

Thank dadah59
Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded yesterday

Dear dadah59, Thank you very much for taking the time to review your stay. We are very proud of our team and our facilities, and we are glad to hear that both exceeded your expectations. Your words will not only motivate us, but will inspire...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Beachfront
Bar/Lounge
Spa
Hotel Amenities
Room Service
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Business Centre with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
USD 430 - USD 909 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Top resorts Hotel in Playa del Carmen
#13 Spa Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 430 - USD 909 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Top resorts Hotel in Playa del Carmen
#13 Spa Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveller (1302)
Room & Suite (482)
Pool & Beach (299)
Dining (178)
Amenities (43)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
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Mor E
14 May 2018|
AnswerShow all 2 answers
Response from ab2013i | Reviewed this property |
There is A LOT of seaweed right now but there are patches where you can get in I didn’t particularly enjoy the rocky seaweed filled beach here
0
Votes
Martha M
10 April 2018|
Answer
Response from courtmo76 | Reviewed this property |
We just returned from Viceroy today. The seaweed is definitely significant however, it did not bother us at all. We spent a lot of time in our palapa on the beach and went to the pool when wanting to cool off. We did get in... More
0
Votes
Room Tips
"Get one directly on the beach or in the jungle, but steer away from being right by the pool otherwise you..."
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"Some rooms offer an ocean view, but I preferred the room without the view, because it offers an added level..."
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"away from the main entrance; noisy hotel next door."
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"All rooms are great, but if you must have a beach view there are only a few villas that have that."
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