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Viceroy Riviera Maya

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Viceroy Riviera Maya
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1,015 Reviews from our TripAdvisor Community

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Showing 941: English reviews
Guatemala City, Guatemala
Reviewed yesterday NEW

It was a perfect 3 day vacation Hidden away in a jungle paradise. From the moment we checked in till the moment we left all I can say is we were very impressed with the staff,food,spa and the room suite.We arrived at 7:30pm and were recieved with a welocme drink of coconut water with lemon grass and a cold moist...

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Thank gloriakolton
Houston, Texas
Reviewed 6 days ago NEW

We went to the Viceroy for our 20 yr anniversary trip. Pick up was so easy and we were in the lobby( gorgeous outdoor area) 40 minutes later. We were in Villa 40 as far away from the beach as you can get. IT WAS PERFECT. I loved my walk through the jungle more and more everyday. We had coffee...

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1Thank Lesli P
Saint-Louis, Senegal
Reviewed 1 week ago

I just needed a few days to get away from our Midwestern winter. The Viceroy was perfect. The staff could not have been more accommodating, no matter what the task. Our villa was amazing, particularly the heated plunge pool which was great for after dinner drinks and a dip. The beach and bar staff were polite and attentive without being...

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Thank hunterfritz
Hertfordshire, United Kingdom
Reviewed 1 week ago

My husband and I stayed here for a week and have recommended this hotel to everyone! I say hotel when actually it feels more of a hidden jungle retreat, villas are all detached, private and beautifully decorated.The Viceroy have thought of every little detail to make the stay perfect. The service was outstanding especially around the pool area during the...

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Thank lns333
Overland Park, Kansas
Reviewed 1 week ago

We just got back and didn't want to leave. This hotel is top notch the service and food were just amazing. Our room was perfect secluded and quiet. We used our pool every afternoon when we would come back from the beach.The spa was great also we got a couples message and loved it. We are already planning our next...

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Thank sll0416
Reviewed 1 week ago

The room, people, setting, ambiance were simply amazing. I'd stay here again in a heart beat. Rooms are secluded and quiet and our stay was sublime. The staff new our names and were always friendly and welcoming.

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Thank Crayton B
Portland, Oregon
Reviewed 1 week ago

I booked our company's President's Club incentive trip at the Viceroy and it was, from start to finish, an amazing experience. Not only is the resort beautiful, secluded, and intimate, the food is incredible and the staff is off the charts helpful and friendly. Their meeting planning group organized all of our excursions and activities for me, and everything was...

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Thank tkbramel11
Chevy Chase, Maryland
Reviewed 1 week ago

Viceroy has become our favorite resort. We just returned from our 3rd visit and it is always meets and surpasses our expectations. Feeling like you are staying in a jungle and then walking a few steps to a beautiful beach is delightful. It is extremely relaxing with unbelievable service and excellent food. Playa Del Carmen is only a few minutes...

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Thank camlot2822
coral gables
Reviewed 2 weeks ago via mobile

My husband and I were just there last weekend. I cannot say enough of this resort. Our stay was magnificent. The resort is a perfect little hideaway in the jungle. The villas are extremely private and beautifully decorated. The staff was wonderful! Everyone was constantly making sure we were happy and comfortable. Jacqueline went out of her way to make...

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Thank mariamachado
Chcago
Reviewed 2 weeks ago

People have different likes for beach resorts. If you're looking for peace, privacy and total relaxation, I can't rate this property more highly. The level of service was apparent from the moment we arrived, with the staff rushing to provide cooling face cloths and a delicious coconut concoction for us to sip on while we were shown around the grounds....

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2Thank windycitytraveler57

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
  • Banquet Room
Official Description (provided by the hotel)
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more   less 

Additional Information about Viceroy Riviera Maya

Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $571 - $1,667 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy Riviera Maya 5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Viceroy Riviera Maya Hotel Playa Del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Ikal Del Mar
Viceroy Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#7 Top resorts Hotel in Playa del Carmen
#8 Spa Hotel in Playa del Carmen
#8 Business Hotel in Playa del Carmen
#9 Luxury Hotel in Playa del Carmen
#10 On the Beach Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Viceroy Riviera Maya staff and other travellers.
81 questions
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Questions? Get answers from Viceroy Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are great aand all have the same amenities”
 of 5 bubbles gloriakolton, 20 Feb 2017 | Read review
“We had zero problems with noise in Villa 40.”
  • Monkey's visit in the morning
  • Jungle villa 40
 of 5 bubbles leslip2014, 15 Feb 2017 | Read review
“Make sure to get a secluded bungalow so you can get the best use of the plunge pool.”
 of 5 bubbles hunterfritz, 14 Feb 2017 | Read review
“The villas on the seafront despite the incredible view are not as private as the ones towards the rear”
 of 5 bubbles lns333, 14 Feb 2017 | Read review
“This is an all villa hotel - I recommend requesting an "inner" villa as close to the beach as possible.”
 of 5 bubbles tkbramel11, 10 Feb 2017 | Read review
5 of 5