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Viceroy Riviera Maya

Travellers' Choice award winner
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Viceroy Riviera Maya
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1,081 Reviews from our TripAdvisor Community

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CT
Reviewed 3 days ago NEW

We discovered this hotel when it was Ikal Del Mar and it was a very special place. We have stayed there several times, some more successful than others. This trip was like going back to the good old days. Our villa was beautiful - highly recommend the Royal villas, they are much nicer than the Luxury ones. Food was good,...

Review collected in partnership with this hotel
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Helpful?
Thank kofka01
VICEROYRM, Director General at Viceroy Riviera Maya, responded to this review

Dear Thank you for giving us your comments, I appreciate that you have taken the time to write about your recent stay. We are very happy to hear you have a great experience at our jungle paradise. I thank you for choosing to stay at Viceroy Riviera Maya and we look forward to welcoming you back in the near future....

Quintana Roo
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

Viceroy is a very special hotel. We spent only 2 days here and loved every minute of it. The rooms are incredible, the food is devine, the spa is gorgeous, the staff are amazing (every single person that works there was so polite and friendly and helpful all the time). We will definitely return. It was our honeymoon and we...

Review collected in partnership with this hotel
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Thank gsorohan
About Hotel's Favourite Review
VICEROYRM, Director General at Viceroy Riviera Maya, responded to this review

Dear gsorohan Let me take this opportunity to thank you for choosing Viceroy Riviera Maya and for taking few minutes of your valuable time to give us your comments in Trip Advisor. We are thrilled to hear that you had a memorable stay with us. We always strive to provide an exceptional service to our guests. Also, I should say...

The Woodlands, Tx
Reviewed 4 days ago NEW

We selected Viceroy Riviera Maya as an alternative to the large beach hotels of Cancun and are very glad we did. As many others have already mentioned a class act, very clean, super friendly staff, security folks everywhere to keep out those not staying there, excellent food and drinks and more. The room was incredible and housekeeping did not miss...

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1Thank Fly_r
VICEROYRM, Director General at Viceroy Riviera Maya, responded to this review

Dear Fly_r Thank you very much for sparing your valuable time to review your experience at Viceroy Riviera Maya. We are very delighted to read your comments regarding our Villas, amenities and particularly our staff. We are very happy to know that you had a wonderful stay. We also appreciate the constructive comments with regards to the beach and additional...

Harvard
Reviewed 1 week ago via mobile

We just came back from 6 glorious days of celebrating my sister's 50th Birthday! When dealing with 2 other sister's and what each person expects from their vacation experience, I think Viceroy hit it out of the ballpark. My family and I have traveled to the best hotels and NEVER has the service been what we all experienced at Viceroy!...

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1Thank Joy T
VICEROYRM, Director General at Viceroy Riviera Maya, responded to this review

Dear I would like to take this opportunity to thank you for choosing Viceroy Riviera Maya and for taking time to give us your valuable comments. We are truly delighted to hear that you and your family enjoyed the stay with us. I have shared this note with our entire team, is really very satisfying to hear about. We always...

London, United Kingdom
Reviewed 1 week ago

The resort is beautiful, set in extensive gardens that disguise the fact it is sandwiched between other properties. Each of the individual rooms was set in the gardens with private access, so it felt very secluded and relaxed. Rooms are really nicely equipped and furnished, with private plunge pool, outdoor shower and many other amenities, really comfortable. Staff were all...

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2Thank Monty10001
VICEROYRM, Director General at Viceroy Riviera Maya, responded to this review

Dear Monty10001 Thank you so much for taking the time to leave us your valuable feedback. I am happy to read you enjoy the hotel and service received from our attentive staff. However, please accept my apologies for the issue you had encountered on some aspects of your stay with us. We strive for excellent accommodation and service and even...

Austin
Reviewed 2 weeks ago

This was my first visit back to Mexico in at least a decade and I settled on the Viceroy for a calm, easy, long weekend with a friend. The Viceroy fit the bill perfectly. We reserved Villas 11 and 12 and they were perfectly situated on the resort property. No more than a minute away from the pool/beach area or...

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Helpful?
Thank cstar123
VICEROYRM, Director General at Viceroy Riviera Maya, responded to this review

Dear cstar123 I would like to take this opportunity to thank you for choosing Viceroy Riviera Maya and for taking time to give us your valuable comments. We are truly delighted to hear that you enjoyed the stay with us. I have shared this note with our entire team, is really very satisfying to hear about such a detail experience....

Dallas, Texas
Reviewed 2 weeks ago

Most everything has been mentioned already about this fabulous property; from the spacious villas with personal plunge pools, to the excellent service provided by every member of their team. I want to just say I was overly impressed with the attention to detail I would see during the stay, for example; when you take an evening cab back to the...

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3Thank BMozekian
VICEROYRM, Director General at Viceroy Riviera Maya, responded to this review

Dear BMozekian Thank you very much for taking the time to review your stay at our romantic getaway. We are always happy to receive feedback as it helps us improve our services. We are very proud of our team and our facilities, and we are glad to hear that both exceeded your expectations, this is something we strive to achieve...

Bournemouth, United Kingdom
Reviewed 2 weeks ago

We stayed at the Viceroy this month for 9 nights in Villa 18. Villa was beautiful with outdoor space including beds and plunge pool. The staff were very attentive and helpful so during the day we could not have asked for more. However during the evening the resort can be quite noisy. The hotel next door has a rooftop outdoor...

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3Thank fi0namckenna
VICEROYRM, Director General at Viceroy Riviera Maya, responded to this review

Dear fi0namckenna Thank you so much for taking the time to leave us your valuable feedback. I am happy to read you enjoy so much your villa and service received from our attentive staff. However, please accept my apologies for the issue you had encountered on some aspects of your stay with us. We strive for excellent accommodation and service...

Huntington, New York
Reviewed 2 weeks ago via mobile

Imagine a place that oozes romance, pampers you with world class food and service, then tops it off with private accommodations designed to make you feel like you've had early check-in to Heaven. This niche, boutique resort does all that and more. The service is top notch and incomparable. You leave feeling that you've left part of your family behind....

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1Thank Bob C
VICEROYRM, Director General at Viceroy Riviera Maya, responded to this review

Dear Bob C Thank you for your review and for choosing to spend the holiday with us. We were pleased to read that you enjoyed our service, is a real pleasure to surprise our guest with details that enhance their stay. We look forward to host you again in your next visit to Riviera Maya. Best wishes, Pedro Lara General...

Atlanta, Georgia
Reviewed 2 weeks ago

The pics don't do this place justice. Beautiful villa rooms with private plunge pools and tons of privacy. Great for couples. The staff is attentive and the rooms are kept spotless! The outdoor shower is so beautiful, 24hr room service and your very own helpful concierge to help with all your needs. Breakfast is AMAZING and the drinks were great....

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Thank Febe222
VICEROYRM, Director General at Viceroy Riviera Maya, responded to this review

Dear Febe222 Let me take this opportunity to thank you for choosing Viceroy Riviera Maya and for taking few minutes of your valuable time to give us your comments in Trip Advisor. We are thrilled to hear that you had a memorable stay with us. We are always happy to receive feedback as it helps us improve our services and...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
  • Banquet Room
Official Description (provided by the hotel)
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more   less 

Additional Information about Viceroy Riviera Maya

Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $623 - $1,166 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy Riviera Maya 5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Viceroy Riviera Maya Hotel Playa Del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Ikal Del Mar
Viceroy Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#8 Spa Hotel in Playa del Carmen
#8 Top resorts Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Viceroy Riviera Maya staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“North side of the property rooms to avoid the Azul resort”
BMozekian, 16 May 2017 | Read review
“Room 37 was great and close to the entrance”
Febe222, 10 May 2017 | Read review
“Can't go wrong, all villas great.”
omearajr, 5 May 2017 | Read review
“The premium villa was very spacious and we felt as though we had complete privacy.”
Mark349, 27 Apr 2017 | Read review
“I can't imagine a bad room, but I enjoy privacy so would recommend a room in the middle (away from the beach and the lobby).”
shwall07, 25 Apr 2017 | Read review
5 of 5
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USD 513* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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