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Paradisus La Perla - Adults Only - All Inclusive

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5 Avenida, Playa del Carmen 77719 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Book now on our website
Hotels.com
Melia.com
USD 391
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Free cancellation until 15/04/22
Reserve now, pay at stay
Expedia.com
USD 498
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Free cancellation until 15/04/22
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Booking.comUSD 499
SnaptravelUSD 408
TravelocityUSD 498
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (355)
Room & Suite (14)
Pool & Beach (11)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 11/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 310 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Welcome to the ultimate upgraded vacation experience: Paradisus La Perla – Adults only – All inclusive, luxuriously appointed suites, exclusive VIP lounges for check-in and check-out, exclusive restaurants, pools and beaches, just to name a few. Exquisite international cuisine in 8 restaurants and 6 bars exclusively for adults, plus 11 restaurants and 8 bars where everyone is welcome, 5 of which have won the Wine Spectator Award for Excellence. Signature restaurant, YHI Spa and excursions are not included under the all-inclusive plan.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Electric vehicle charging station
Parking
Wifi
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Water sport equipment rentals
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Adults only
24-hour security
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour check-in
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Additional bathroom
Housekeeping
Flatscreen TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
Spanish
Hotel links
Special Offer:Book now on our website
328Reviews26Q+A39Room tips
Traveller rating
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Fran C wrote a review Yesterday
Milwaukee, Wisconsin3 contributions
We just returned from a 6 day stay at Paradisus La Perla and had the best time! We met up with 3 other couples, and our whole party of 8 had a great visit. Our concierge Daniel was very helpful and got dinner reservations at the restaurants we wanted at the times we wanted, which can be difficult with a large group. The food and service at all the restaurants was so good! They seemed to be little short staffed at times, and the servers worked very hard and were so kind. We stayed in the reserve section and spent most of our time at the reserve pool - big shout out to Rene and Enrique, the amazing bartenders who were so much fun and helped us have a great time at the pool bar and pool. They were the best! The beach was clean of the sargrassum and we enjoyed going in the ocean. The only complaints we had was that 2 rooms at check in did not have enough towels or hand soap, but these were minor things compared to all the positive things. I was also very comfortable and happy with how safe they were with Covid - staff always wearing masks, enforcing guests wearing masks, gloves at the buffets, etc. The whole resort was very clean and the cleaning crew did a great job keeping the common areas as well as our room very clean. Overall such a great time! We would definitely return!
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Date of stay: October 2021
Cleanliness
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Sleep Quality
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Amanda W wrote a review Aug 2021
New York City, New York29 contributions13 helpful votes
Hotel's Favourite
With the exception of 2020, my husband and I travel annually to La Perla to celebrate our anniversary. The experience begins upon arrival when each passenger is confirmed as a guest at the security gate (our driver remarked that he liked this too). Then you gasp a bit when you see the arrival atrium - the structure; art; the aromatherapy; the hand towel! We always choose Reserve La Perla (previously Royal Service): the personalized check-in; age appropriate drinks/snacks in lounge area; concierge; reserve pool; reserve restaurants (La Palapa is AMAZING) allows us to relax, recover, and reconnect. We usually stay in Reserve Junior Suite and opted for a 1BR Deluxe Master Suite. It was a great room. However, it was WAY too large for two people and would have been good to have another toilet. I also prefer to be in the Reserve building where the Junior Suites are located because it is easier to access lounge lobby and closer to pool. A bonus: it smells SO good! Bana was my favorite dinner; La Palapa was my husband's favorite. This is NOT a party resort! Evening entertainment is good enough for us (acoustic guitar; vocalist; DJ; stage shows) after a long day in the sun. Not one meal was a disappointment! Our concierge was Alfonso...WHAT A GEM!!! He consistently sent, via WhatsApp, the activities for the day, spa specials, evening activity, etc. without having to ask. He always checked in to let us know he has arrived for the day and checked in before leaving. And, the special treat he left in honor of our anniversary was magnificent! We ventured to the family side (La Esmeralda) and water park for a bit of action. Ran into a vendor and wanted to give them ALL my money. It was nice to have option of excitement then retreat to the quieter adult side. The non-reserve adult pool is were the action happens at La Perla: exercise; pool party, DJ. However, I would not want a room near that pool because the noise carries and it's not what I want during vacation. We will continue to visit here for our anniversary!
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Date of stay: August 2021
Location
Service
Sleep Quality
5 Helpful votes
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Response from Guest Service Center, General Manager at Paradisus La Perla - Adults Only - All Inclusive
Responded 24 Aug 2021
Dear Amanda W, Thank you for sharing your experience with us. We greatly appreciate your loyalty toward Melia Hotels Internationa, our beautiful Paradisus Playa del Carmen, and to each and every one of the waiting staff, guest service, and front desk team, and of course the kind service and attention to detail displayed by our concierges, in this tenor, we will personally congratulate Poncho for his hard work and his passion in the service that he provides to all our guests. We are also happy to know that you once again relaxed and were pampered and taken care of wherever you went. We will be looking forward to your return for more unforgettable experiences. Best regards Guest Service Center Management
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Giselle Q wrote a review Yesterday
1 contribution
Enrique Alfredo Sergio Liz Jorge Santos Norma Amazing staff!! Will be back due to the great hospitality. Will recommend staying at the reserve in paradisus to everyone. Easy check in and fast service. Loved it!
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Date of stay: October 2021Trip type: Travelled as a couple
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Ana H wrote a review Yesterday
1 contribution
Accommodations were great. This was a moms trip of 3. We requested a rollaway bed and received upon arrival. Maya at the pool was the best. She was very attentive. Dora and Angelo were always around to keep us involved with activities. They were even great with dealing with a rude guest. They stayed professional and explained their policy but of course at times customers feel entitled. The food at the buffet was good and fresh. The restaurants were kind of a hit or miss. Sometimes the appetizers were good but not the main dish and vice versa. Overall service was great around the pools, room service and housekeeping. Our jet on the balcony did malfunction on us and started spraying water all over the place. Also, the music at the pool is not great. I would recommend to bring your own speaker to enjoy the music that you like. Other than that no big concerns.
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Date of stay: September 2021
Rooms
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Yana K wrote a review 20 Oct
Arlington Heights, Illinois1 contribution
The food and the drinks are very poor quality and not tasty at all. I am not a picky person when it comes to food, but trust me, when I say the food is tasteless it is tasteless. It was so bad that my husband and I only ate tacos and burgers at the pool bar. Even though the hotel’s interior is super luxury, the restaurant service ruins the entire experience. The only thing I enjoyed here is the beach and the water activities the hotel had to offer.
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Date of stay: October 2021Trip type: Travelled with family
Room Tip: Try water activities, they are amazing. Stay away from buffets, the food there is horrible. Make...
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LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
393
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Frequently Asked Questions about Paradisus La Perla - Adults Only - All Inclusive
Which popular attractions are close to Paradisus La Perla - Adults Only - All Inclusive?
Nearby attractions include Galeria Luis Sottil (0.4 km), Rainbowcrawl Playa Del Carmen (0.4 km), and Amate Gallery (0.4 km).
What are some of the property amenities at Paradisus La Perla - Adults Only - All Inclusive?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Paradisus La Perla - Adults Only - All Inclusive?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at Paradisus La Perla - Adults Only - All Inclusive?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Paradisus La Perla - Adults Only - All Inclusive?
Yes, free parking is available to guests.
What are some restaurants close to Paradisus La Perla - Adults Only - All Inclusive?
Conveniently located restaurants include Fuego, Bana Restaurant, and Mole.
Are there opportunities to exercise at Paradisus La Perla - Adults Only - All Inclusive?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Paradisus La Perla - Adults Only - All Inclusive have an airport shuttle?
Yes, Paradisus La Perla - Adults Only - All Inclusive offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus La Perla - Adults Only - All Inclusive?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus La Perla - Adults Only - All Inclusive offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Paradisus La Perla - Adults Only - All Inclusive?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (3.9 km).