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Paradisus Playa Del Carmen La Esmeralda

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Paradisus Playa Del Carmen La Esmeralda
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6,474 Reviews from our TripAdvisor Community

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Showing 4,183: English reviews
Des Moines, Iowa
Reviewed 1 week ago

We had a great family vacation over spring break. The property was a little crowded due to spring break, but we never felt like outnumbered, and it was never a crazy party zone. The property was meticulously maintained, and probably the cleanest resort I have ever been to. When the cleaning staff was finished cleaning out room, a supervisor also...

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Helpful?
Thank deb834
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear deb834, It was a pleasure to be the host of such an important holiday, we are glad that you had a great anniversary at Paradisus Playa del Carmen We feel overjoyed that you like all the concept of our Resort and our excellent service. Our staff truly works very hard to fulfill our standards and they are always happy...

New York
Reviewed 1 week ago

PROS: I will summarize by saying the resort is modern, beautiful, clean, great food and accommodating for kids. We reserved a 1-br master suite, traveled with kids (4 and 1.5). We did not do family concierge. The room was spacious and beautiful. My in-laws had a swim up room and was also very nice. CONS: On our arrival there was...

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2Thank emm511
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look forward...

Reviewed 1 week ago

Our family of 3 stayed at the Family Concierge of the Paradisus La Esmeralda for 7 days. Our 7 year old daughter absolutely loved it!! They have a great Kids Zone that has activities for kids all day. She rarely wanted to spend time with us, which was ok since we were able to go over to the (adults only)...

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1Thank Lupitaftworth
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Lupitaftworth, Thank you for posting such a great note about your stay at Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt E-Guest Experience

Reviewed 1 week ago via mobile

We just returned from 7 nights. We have 2 kids ages 6 and 11 years of age. Rooms were spacious and very clean. We Booked swim up suite and enjoyed it with the kids. Resort was beautiful and the food was very good. Our Favorites were Bana Habatchi and Olio( iltalian). One advice we learned from trip advisor was booking...

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3Thank Kim M
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Kim M, Thank you for your excellent review on TripAdvisor. We are truly happy to read you enjoyed our adults-only resort and our LUXExclusive® concept. As you experienced, the blend of those two factors provide a unique romantic experience which create lovely memories. It is our hope to be your host in the future. Providing LUXExclusive® to your getaway,...

Reviewed 1 week ago via mobile

This was the first time coming with our children but had come about a year ago as a couple. We were super pleased with the resort once again-the food, all the activities and the premises. All the staff was so friendly and helpful. My kids range in ages and there were activities for each to enjoy. We definitely plan on...

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Thank Elizabet G
QD_Paradisus, Guest Experiences at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Elizabet G, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was excellent and the service received was awesome. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt E-Guest Experience

Iowa
Reviewed 1 week ago via mobile

We just returned from staying at Paradisus La Esmeralda and had a great time! It was like an upscale modern lounge for families! We booked a junior swim out suite and that was my kids favorite part. We loved coming back from breakfast and kids getting in the pool right outside our patio while we enjoyed our coffee. We also...

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1Thank MojoMom76
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Guest, We appreciate you have taken the time to share such an enthusiastic review about your visit to Paradisus Playa del Carmen. We are overjoyed to read that you’ve enjoyed your stay Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our...

Dallas, Texas
Reviewed 1 week ago

Our family of 4 stayed in two adjoining suites for 4 nights over spring break and had a wonderful time. We were there to relax, and we did! The rooms were updated and very comfortable. The beach and pool were great - we were pleasantly surprised to find plenty of chairs every time we went out (our kids are tweens/teens,...

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Helpful?
Thank EMGMom
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear EMGMom, Thank you for taking the time to write a review about your stay in our resort. We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks. We look forward to have the honor of welcoming you back home to offer you a truly remarkable experience....

Norman, Oklahoma
Reviewed 1 week ago via mobile

The good: Spacious rooms, good food, nice clean beach, friendly staff, spa was good, housekeeping was exceptional The bad: limited nighttime activities and restaurant reservations are difficult, only one wine unless you pay extra, food portions are small

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Helpful?
Thank Sean B
QD_Paradisus, Guest Experience at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Sean B, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was great and the service received was friendly. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt E-Guest Experience

Minneapolis, Minnesota
Reviewed 1 week ago

This resort is amazing. The rooms are stunning, the grounds are beautiful, and everything is well maintained. All of the staff are extremely friendly - you are greeted by everyone you see. We booked a swim up room, which I would highly recommend. We brought floaties with us and lounged in our section of the pool with servers continuously bringing...

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15Thank annalisa12311
QD_Paradisus, Guest Experiences at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear annalisa12311, Many thanks for taking the time to leave your kind words and observations following your stay with us at Paradisus Playa del Carmen. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so...

Vancouver, Canada
Reviewed 1 week ago via mobile

Just to the left of Paradisus Is a secret jungle cenote that even most of the locals don't know about! And it's totally free !!! Just a two minute walk from the hotel. Walk to the beach and you'll see a large fresh water wading pool just to the left of the ocean. It's usually full of local children, because...

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1Thank BC V
QD_Paradisus, Guest Experiences at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear BC V, Thank you for posting such a great note about your stay at Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt E-Guest Experience

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more   less 

Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $412 - $1,157 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Prodigios Interactivos SA, Priceline, Despegar.com, Hotels.com and Jetsetter so you can book your Paradisus Playa Del Carmen La Esmeralda reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico
Hotel Style:
#5 Green Hotel in Playa del Carmen
#12 Family Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#26 Spa Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa Del Carmen La Esmeralda staff and other travellers.
973 questions
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Questions? Get answers from Paradisus Playa Del Carmen La Esmeralda staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a family concierge room, trust me its worth it!”
 of 5 bubbles edgarb776, 23 Mar 2017 | Read review
“The rooms and baths are modern and spotless. I would suggest asking for 3rd floor with view of pool and ocean.”
 of 5 bubbles cathycR6317GC, 23 Mar 2017 | Read review
“Master suite with Swim up directly in to pool is the most beautiful thing you will see”
 of 5 bubbles desireeb509, 23 Mar 2017 | Read review
“Request what you want bed wise”
 of 5 bubbles nakedg27, 23 Mar 2017 | Read review
“swim up pool room”
 of 5 bubbles msxb, 22 Mar 2017 | Read review
5 of 5