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Paradisus Playa Del Carmen La Esmeralda

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Paradisus Playa Del Carmen La Esmeralda
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6,608 Reviews from our TripAdvisor Community

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There are newer reviews for Paradisus Playa Del Carmen La Esmeralda
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Showing 4,296: English reviews
Westlake, Ohio
Reviewed 2 days ago NEW

We had never booked an all inclusive resort, and had never been to Mexico, so this was a first for us on all counts. We were very impressed. The resort is impeccably clean, customer service is amazing, and the food is very, very good. Everywhere you go, you will see people cleaning and they will offer to help you with...

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Thank sabertiger
Danbury, Connecticut
Reviewed 3 days ago NEW

All the people at this hotel were wonderful, the restaurants were amazing and the food was very delicious and I would like to say thank you especially to our Concierge Isis was very gentile and take care every day of us.

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Thank Noelperez00
Reviewed 3 days ago NEWvia mobile

The family had a great time and for the entire stay Anllely Hernandez looked after us. Her service and attention to detail was second to none. We would highly recommend staying at this resort. We had a 5 month old baby with us, the hotel were really helpful making sure we had everything we needed. There were 8 adults in...

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Thank Michelle G
Indianapolis, Indiana
Reviewed 4 days ago NEWvia mobile

Hubby and I enjoyed our week long stay for his 45th Birthday. Only thing we would have done differently is booked on the La Perla (Adult) side. I didn't realize when booking La Esmeralda that it was the family side, until after the fact, which is a bit more louder with the kids running around, but we spent most of...

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Thank dhill_94
Reviewed 4 days ago NEWvia mobile

When we booked Paradisus we were expecting something really good considering the price we paid for our stay, but when we arrived at the hotel we were amazed by all they had to offer. We stayed 8 days with a 2 years old on the swim up. We enjoyed the swim up room a lot but when we come back...

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Thank Priscila T
New York City, New York
Reviewed 4 days ago NEW

The Good: The grounds, hotel lobbies and common areas and rooms all have very nice, elegant and high end finishes. Polished stone, beautiful plantings, ornate art work, new and modern construction, very low but noticeable soothing music playing through the resort and the rooms are very nicely appointed. Overall I believe the Paradisus Play Del Carmen might be rated a...

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4Thank Evan William N
Park Ridge, New Jersey
Reviewed 5 days ago NEW

We have only stayed at 1 all inclusive before & vowed it was our last. Paradisus will be the 1 exception. Everything was outstanding, from the beautiful rooms, to the ambience in the restaurants, meticulous grounds & surprisingly good restaurants. We went with our 5,7 & 9 year old. They also loved it. Very clean, safe resort. Pools are very...

Review collected in partnership with Meliá Hotels International
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2Thank kellycQ8370SK
Oakland, CA
Reviewed 5 days ago NEW

We spent a pleasant week here with our granddaughter and her parents. We were very pleased with the cycling and yoga classes, and found the yoga instructor to be top notch. We celebrated a birthday at Passion restaurant and it was a special experience. Every staff member we encountered was friendly and helpful. The women in the Illy coffee bar...

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2Thank thinktravelCA
QD_Paradisus, Director General at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear thinktravelCA, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was great and the service received was friendly. We truly hope to have the honor of welcoming you back in our beautiful paradise. Best wishes, Annette Koelemeij Hotel Manager Paradisus Playa del Carmen La Esmeralda

Atlanta, Georgia
Reviewed 5 days ago NEW

This resort is beautiful and has wonderful pools and restaurants. It is small enough that you can walk everywhere in the resort but still have plenty of choices. Our room was gorgeous and clean and our kids loved the Pirate Ship Kids pool.

Review collected in partnership with Meliá Hotels International
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1Thank Paige M
Philadelphia, Pennsylvania
Reviewed 6 days ago NEW

We had great service from Brezaida our butler, exceptional attention from Rosario in Club Melia and Eduardo in Olio restaurant. The food was fantastic and they did a pretty good job helping navigate our child's food allergy. It was lovely to always be greeted by every single staff person. What a nice way to practice our Spanish. We'd definitely stay...

Review collected in partnership with Meliá Hotels International
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Thank retiredcomposer
QD_Paradisus, Director General at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear retiredcomposer, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. We will share your wonderful comments with our team as we are certain that they will be glad to read such remarkable notes. We truly hope to have the honor of welcoming you back in our beautiful paradise. Best wishes, Annette Koelemeij Hotel...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more   less 

Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $393 - $1,263 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Prodigios Interactivos SA, Orbitz, Expedia, Despegar.com, Priceline, Hotwire, Hotels.com, Travelocity, TripOnline SA, getaroom.com, Evoline ltd and Cheap Tickets so you can book your Paradisus Playa Del Carmen La Esmeralda reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico
Hotel Style:
#5 Green Hotel in Playa del Carmen
#12 Family Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#26 Spa Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa Del Carmen La Esmeralda staff and other travellers.
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Questions? Get answers from Paradisus Playa Del Carmen La Esmeralda staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a swim-up suite with family concierge service”
WCUProf, 24 Apr 2017 | Read review
“Master swim up suite by main pool- 2037”
sabertiger, 23 Apr 2017 | Read review
“Ask about their concierges services, if traveling as a family, and ask for the 1 bedroom rooms.”
EvanWilliamN, 21 Apr 2017 | Read review
“Rooms were immaculate, spacious, beds/pillows comfortable. ”
kellycQ8370SK, 20 Apr 2017 | Read review
“We upgraded to the 1 bedroom suite which has two rooms, 2 double beds and a king size fold out couch. It was a great size for a family of 4 or 5. It was worth it. The room was beautiful and clean. We enjoyed the hot tub on the balcony. ”
paigem46, 20 Apr 2017 | Read review
5 of 5