We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Paradisus Playa Del Carmen La Esmeralda

Travellers' Choice award winner
GreenLeadersPlatinum level
07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 1,108*
USD 799*
Great Deal
USD 941*
USD 942*
Compare best prices from top travel sites
and 9 more sites!
Professional photos
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Esmeralda
Panoramas (8)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

6,615 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 4,302: English reviews
Start your review of Paradisus Playa Del Carmen La Esmeralda
 Click to rate
Seattle, Washington
Reviewed yesterday NEW

Once again a lovely trip to Playa and Paradisus! The staff are very friendly and accommodating. Since our second year, many of the staff at the pool recognized us. The beach is fine but not great. They had seaweed problems so it was smelly some days. If you walk over to the public side a few hundred feet away, the...

Review collected in partnership with Meliá Hotels International
 Report
Helpful?
Thank Natalie C
Mpls, MN
Reviewed 2 days ago NEW

I hesitate to write to glam a review of this place because I don't want it to crowded next time we go. FIrst and foremost this resort is run WELL with a capital W. The staff all understands they are at the mercy of Trip Advisor reviews. The grounds are well kept. The buffet's are clean and well run. The...

 Report
Helpful?
3Thank Terjector
Cincinnati, Ohio
Reviewed 3 days ago NEW

My wife and went here for a couple of days for an anniversary and as far as tithe resort it's self was amazing but the avoid at all costs the sales pitch for the time shares they will not stop until they get a yes. We were tag teamed by three sales reps for four hours until we finally said...

 Report
Helpful?
Thank wrobertmericle
Reviewed 4 days ago NEW

We always have a great time at Paradisus. I've stayed at both the Esmeralda and La Perla sides (they are the same property), and actually prefer the Esmeralda side due to the proximity to the restaurants, bars, and coffee bar that we like. The rooms here are awesome. They are so nice and modern and are a real highlight. The...

 Report
Helpful?
3Thank MattMateoUSA
Mendham, New Jersey
Reviewed 5 days ago NEW

It was ok, wished the beach was better and cleaner . I prefer the beach are when I go on vacation but at this resort is all about the pool area witch it was very nice, also the resort is very kid's friendly.

Review collected in partnership with Meliá Hotels International
 Report
Helpful?
Thank Orialb84
Nashville
Reviewed 5 days ago NEW

So we had a great vacation overall.....Great food, pristine facilities, large first class rooms with fantastic bathtub, and very attentive/friendly staff. HOWEVER, do not plan on going to bed early or sleeping in! The halls echo like crazy, and the hotel room doors are soooo loud when they close. I literally would start to fall back to sleep in the...

 Report
Helpful?
2Thank 671tammym
new jersey
Reviewed 5 days ago NEW

We just got back from Paradisus this week and I agree with most of all the other reviews. There are some very nice features of the resort (pools, food (although not buffets)), spa, but overall I would only recommend it if you get a great price and you don't go on a busy week (which Easter week was packed). It...

 Report
Helpful?
4Thank cobi
Westfield, New Jersey
Reviewed 5 days ago NEW

We had a wonderful time at the Paradisus La Esmeralda. This was our third visit and it was just as good as the first. The kids had a great time in the kids club and at the pool. The food was really good and high quality and the service was great - especially in the family concierge section. Special thanks...

Review collected in partnership with Meliá Hotels International
 Report
Helpful?
Thank Lara P
New York City, New York
Reviewed 5 days ago NEW

Hotel has very poor coordination when booking families with children. They do not pay any attention to how many kids family has or how old are the children. We had two families and they tried to give both of us room with king bed. Family of three with 11 years old and another family of 4 with two kids. Took...

Review collected in partnership with Meliá Hotels International
 Report
Helpful?
Thank Tamara K
Rochester, New York
Reviewed 5 days ago NEW

Staff is very friendly, honest, and hardworking. They are great with kids. Staff are happy to help, and they are not "looking" for a tip. We took an excursion to Telum which was very hot, but enjoyable.

 Report
Helpful?
Thank skbansal99

5,537 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (4372)
Viewed
Hotel & Grounds (715)
Viewed
Room/Suite (452)
Viewed
Pool/Beach Area (795)
Viewed
View from Room (129)
Viewed
Dining (431)
Viewed
Family/Play Areas (121)
Viewed
Bathroom (76)
Viewed
Business Centre/Function Rooms (6)
Viewed
Other (1647)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (1104)
Viewed
Alberca de Habitaciones (14)
Viewed
Alberca Family Concierge (32)
Viewed
Alberca Principal (60)
Viewed
Amenities (113)
Viewed
Beach (27)
Viewed
Family Concierge Ocean View (113)
Viewed
Jr. Suite Swim Up (88)
Viewed
Master Suite Swim Up (106)
Viewed
One Beadroom Master Suite FC (153)
Viewed
One Beadroom Suite (100)
Viewed
One Beadroom Suite Ocean View (97)
Viewed
Dining (84)
Viewed
The Hotel (117)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (61)
Viewed
Hotel & Grounds (7)
Viewed
Pool/Beach Area (2)
Viewed
Room/Suite (8)
Viewed
Family/Play Areas (5)
Viewed
View from Room (1)
Viewed
Business Centre/Function Rooms (5)
Viewed
Dining (12)
Viewed
Bathroom (3)
Viewed
Other (18)
07/05/2017 08/05/2017
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
1.5 km away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#20 of 213 in Playa del Carmen
8,009 reviews
15.6 km away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#4 of 11 in Playa Paraiso
4,736 reviews
26.3 km away
Barcelo Maya Tropical
Barcelo Maya Tropical
#7 of 17 in Puerto Aventuras
4,186 reviews
Show Prices
Show Prices
Show Prices
3.8 km away
Playacar Palace
Playacar Palace
#19 of 213 in Playa del Carmen
4,287 reviews
4.4 km away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 213 in Playa del Carmen
2,925 reviews
36.4 km away
Zoetry Paraiso de La Bonita
Zoetry Paraiso de La Bonita
#4 of 26 in Puerto Morelos
2,182 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more   less 

Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $407 - $1,291 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Priceline, Travelocity, Prodigios Interactivos SA, Hotwire, Hotels.com, TripOnline SA, getaroom.com, HotelQuickly and Evoline ltd so you can book your Paradisus Playa Del Carmen La Esmeralda reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico
Hotel Style:
#5 Green Hotel in Playa del Carmen
#12 Family Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#26 Spa Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa Del Carmen La Esmeralda staff and other travellers.
1,027 questions
Ask a question

See all questions (1027)

Questions? Get answers from Paradisus Playa Del Carmen La Esmeralda staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Swim up suites are the way to go just make sure you get one when you know the weather will be warmer. We went last year in February and we barely used it because the water was cold:-(”
G5728BTnataliec, 28 Apr 2017 | Read review
“AM's are loud, kids get up early, door slam competition....”
Terjector, 27 Apr 2017 | Read review
“swim-up or 1-bedroom suite rooms are closer to the restaurants and beach entrances”
MattMateoUSA, 25 Apr 2017 | Read review
“if you like going to bed early/sleeping in this is not the resort for you; halls echo terribly and the doors slam very loud”
671tammym, 24 Apr 2017 | Read review
“Book a swim-up suite with family concierge service”
WCUProf, 24 Apr 2017 | Read review
5 of 5
Melia.com
USD 799* /night
View Deal
Orbitz.comUSD 941
Booking.comUSD 942
TripAdvisorUSD 942
View all 12 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates