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05/11/2017 06/11/2017
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    Paradisus Playa Del Carmen La Esmeralda

    5a Avenida | corner Calle 112, Playa del Carmen 77710, Mexico
    011 61 2 8015 5294
    Hotel website
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    Lowest prices for your stay
    5 Nov. 6 Nov.
     58 people are viewing this hotel
    USD 512*
    USD 405*
    SAVE USD 107
    USD 512*
    USD 405*
    SAVE USD 107
    USD 512*
    USD 407*
    SAVE USD 105
    Traveller (4899)
    Room & Suite (1273)
    Pool & Beach (983)
    Overview
    • Excellent72%
    • Very good19%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “family concierge” (1,167 reviews)
    “mole” (616 reviews)
    “kids zone” (257 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Paradisus Playa Del Carmen La Esmeralda
    Special Offer: Up to 15% MeliáRewards
    Hotel deals
    Deals
    5 Nov.6 Nov.
    |
    1 room, 2 adults, 0 children
    • Check booking site for details
      USD 405
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    • Check booking site for details
      USD 405
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    • Check booking site for details
      USD 407
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    View all 108 deals
    Write a Review
    Reviews (7,482)
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    1 - 5 of 4,824 reviews

    Reviewed 2 days ago

    Five out of Five. From the moment we arrived the service was exceptional. Ivan the bellboy was very hospitable, made us feel right at home. The servers at NAOS to ask for are Roberto and Gabriel. They were great. My kids only want to go...More

    Thank Edith-Diaz269
    Hotel's Favourite
    Reviewed 4 weeks ago

    We have been to other Melia properties before and this one did not fail to impress, once again we had perfect family vacations, which is the one thing I look for when I am not traveling for business. In this hotel, we had the swim...More

    3  Thank johnito
    Response from QD_Paradisus, Gerente at Paradisus Playa Del Carmen La EsmeraldaResponded 3 weeks ago

    Dear johnito, After reading your review, we are thinking how fortunate we are to accomplish your expectations. It is an honor for us to know that your family and you have enjoyed all the benefits, services, and special amenities of our exclusive Family Concierge Area....More

    Reviewed 3 days ago

    We just returned from a 6 night stay at the Paradisus Playa Del Carmen La Esmeralda. Like many of the other reviews, we had a great time! We found the hotel to be modern, well designed, and very clean. The service was top-notch and very...More

    1  Thank maxwellbates
    Response from QD_Paradisus, Gerente at Paradisus Playa Del Carmen La EsmeraldaResponded 2 days ago

    Dear maxwellbates, Thank you very much for providing your feedback in regards to your recent stay at Paradisus Playa del Carmen. We enjoyed reading you benefited from our Family Concierge upgrade. It is wonderful that you found our rooms luxurious, also that you found amazing...More

    Reviewed 5 days ago

    My family of 4 had a very pleasant stay. My kids love the swim-up suite and the treats that come with Family Concierge. However, our butler was almost non-existent. Even with the hiccup of our butler, we would still go back because everything else was...More

    Review collected in partnership with Meliá Hotels International
    1  Thank jklm525
    Response from QD_Paradisus, Gerente at Paradisus Playa Del Carmen La EsmeraldaResponded 3 days ago

    Dear jklm525 Thank you for taking the time to review Paradisus. While we loved hearing your family and you enjoyed our beautiful swim-up suite, accommodations, and our exemplary service, we regret hearing of the shortcomings you experienced with your butler and that we did not...More

    Reviewed 5 days ago via mobile

    We have stayed at several all inclusive resorts in Mexico. This was our first time with both of our kids, we traveled with a 1 and 6 year old. The resort was nice, clean and updated. We had booked a one bedroom master suite, swim...More

    Thank Jaclyn S
    Response from QD_Paradisus, Gerente at Paradisus Playa Del Carmen La EsmeraldaResponded 3 days ago

    Dear Jaclyn S, It was lovely to read your feedback about your recent stay on Paradisus Playa del Carmen. On behalf of all the staff members that you took the time to highlight, I thank you for entrusting Paradisus La Esmeralda with your holiday. Your...More

    Paradisus Playa del Carmen La Perla
    9,038 reviews
    #20 of 211 hotels in Playa del Carmen
     
    The Royal Playa del Carmen
    16,378 reviews
    #11 of 211 hotels in Playa del Carmen
     
    Mahekal Beach Resort
    2,809 reviews
    #27 of 211 hotels in Playa del Carmen
     
    Family Concierge at Paradisus La Esmeralda
    138 reviews
    #106 of 211 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersPlatinum level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Restaurant
    • Bar/Lounge
    • Room Service
    • Free Parking
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Children Activities (Kid / Family Friendly)
    • Free Parking
    • Meeting Rooms
    • Laundry Service
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Business Centre with Internet Access
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    • Tennis Court
    • Heated pool
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • USD 307 - USD 1,210 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Green Hotel in Playa del Carmen
    • #12 Family Hotel in Playa del Carmen
    • #18 Top resorts Hotel in Playa del Carmen
    • #24 Spa Hotel in Playa del Carmen
    • #26 Romantic Hotel in Playa del Carmen
    • #26 On the Beach Hotel in Playa del Carmen
    • #26 Luxury Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 488
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Prodigios Interactivos SA, Booking.com, Hotels.com, Travelocity, Orbitz, Hotwire, getaroom.com, HotelQuickly, TripOnline SA and Cancelon so you can book your Paradisus Playa Del Carmen La Esmeralda reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen ,
    • Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico
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    Traveller (4899)
    Room & Suite (1273)
    Pool & Beach (983)
    Dining (602)
    Hotel & Grounds (2857)
    Family and Play Areas (134)
    Bathroom (90)
    Business Centre & Event Rooms (12)
    Nearby
    Mahekal Beach Resort
    2,809 reviews
    1.89 km away
     
    Family Concierge at Paradisus La Esmeralda
    138 reviews
    .23 km away
     
    The Royal Playa del Carmen
    16,378 reviews
    2.50 km away
     
    Paradisus Playa del Carmen La Perla
    9,038 reviews
    .14 km away
     
    Nearby Restaurants
    Passion by Martin Berasategui
    486 reviews
    .14 km away
    Bana Restaurant
    117 reviews
    .15 km away
    Mole
    103 reviews
    .10 km away
    La Vagabunda Fiesta
    205 reviews
    1.13 km away
    Nearby Attractions
    Playa Punta Esmeralda
    304 reviews
    .47 km away
    Arrendadora Turistica Noa
    10 reviews
    .95 km away
    Centro Ceremonial Kohunlich
    10 reviews
    1.22 km away
    Go Natural Explorers
    1,833 reviews
    1.13 km away
    Ask a question
    Questions & Answers
    BrookePZ
    12 October 2017|
    AnswerShow all 2 answers
    Response from MommaLash22 | Reviewed this property |
    It's about a 20 minutes taxi ride. Definitely can not walk. The resort is GORGEOUS, inside the walls, but it is not located in the best area surrounding it.
    0
    Votes
    Sarah A
    11 October 2017|
    AnswerShow all 2 answers
    Response from QD_Paradisus | Property representative |
    Dear Sarah A, Thank you for contacting Paradisus Playa del Carmen. Regarding your concern, I would like to notify you there are different options like rollaway beds or the sofabed, please feel free to contact to... More
    0
    Votes
    Google Translation
    Room Tips
    "Room with pool access were AWESOME!"
    Read review
    "Book a swim up room. Definetely worth the extra buck."
    Read review
    "We had a wonderful time here. We did have to override our ac unit so it would reach our desired temperature..."
    Read review
    "i got bite either in my room by red antz or on the beach by sandfly insect. First, their was a lot of red..."
    Read review
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