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5 Avenida, Playa del Carmen 77719 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Book now on our website
Expedia.com
USD 482
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Free cancellation until 04/11/21
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Melia.com
USD 357
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Free cancellation until 04/11/21
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Booking.comUSD 483
eDreamsUSD 483
travelup.comUSD 516
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (9632)
360
Panoramas (8)
Pool & Beach (1837)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 11/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Paradisus Playa Del Carmen
Updated 11/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#32 of 310 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Platinum level
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities, Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Electric vehicle charging station
Parking
Wifi
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Swimup bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Additional bathroom
Minibar
Flatscreen TV
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
Spanish
Hotel links
Special Offer:Book now on our website
12806Reviews1964Q+A100Room tips
Traveller rating
  • 9,150
  • 2,296
  • 777
  • 322
  • 263
Traveller safety
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Popular mentions
Rock wrote a review Yesterday
2 contributions
The service here has been amazing this week. We opted for the family reserve 2 bedroom suite on the 3rd floor and it was perfect for us. The staff is so hard working, always hustling to keep the resort clean and moving well. Every morning at 6:30 (I’m an early riser) the team was out straightening out the pool area and getting things ready for the day. Our Concierge Tiara was awesome. She did so many special things for my wife who was celebrating her 50th birthday. She went above and beyond this week, even with some of our crazy requests. At the reserve beach section, Manuel and Ricardo were awesome. Our drinks were never empty and they were constantly on the move. These guys and the rest of the beach. We spent most of our pool time at the reserve pool and i can tell you that the staff there is great as well. From the pool bartender To the waitstaff, we never wanted for anything. Please don’t be cheap, the Staff here deserve every tip they get. I wish we had this type of attentiveness to detail in the US. I can’t say enough about the friendliness and attentiveness about all of the staff at this resort. The only thing i would pass on, is the premium tequila tasting. For the money spent, i had a guy read from a book, point at pictures and give me 4 shots. I’ve done these before in Cabo San Lucas and i learned so much from people who were clearly passionate about it. That is honestly the only negative thing i can say. My wife did the spa and loved it so that made my life easier.
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Date of stay: October 2021Trip type: Travelled with family
Room Tip: Avoid the tequila tasting
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Coleen R wrote a review Aug 2021
Carrollton, Texas4 contributions2 helpful votes
Hotel's Favourite
This place was amazing from beginning to end. As soon as we got to the check in, we were greeted happily with towels and driven to the La Perla side, where there were refreshments and snacks at the check in area. The staff was very friendly and accommodating all around. Some of the great staff that made this trip amazing are as follows: Francisco, our concierge was very helpful; texted us every day with daily events and took care of our reservations Manuel, our waiter at the Market. Alejandro and Rosinna, our waiter and waitress and Cappella. Teresa, our waitress at North Bar during the Silent Bar night. Angelo, our activities coordinator and bootcamp coach! Dora, "Chocla-Dora, Mi Amor, Dora the Explora", another activities coordinator, motivator, and pool workout instructor . Aquileo and Delmar, our waiters at Fuego. Juan Pablo, the chef at Feugo. Guadalupe, our waiter at Mole. All of these staff members were great! Also, the staff during breakfast who graciously served me sliced avocado every morning! All the restaurants were amazing and as a vegan, I was very impressed. All 11 of my girlfriends were big meat eaters and during dinner, they made a very special meal to accommodate me. I am very grateful for The Market, Mole, Fuego, and Cappella chefs who made it possible for me to enjoy dinner with my friends. This place was beautiful, fun, and relaxing! I would definitely come back!
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Date of stay: July 2021
Rooms
Cleanliness
Service
Room Tip: view with a pool on the reserve side was amazing
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2 Helpful votes
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Response from Guest Service Center, General Manager at Paradisus Playa Del Carmen
Responded 7 Aug 2021
Dear irunk, Thank you for sharing your experience with us. We are really happy to know that you and your friends had a great time at our resort and you were served by our wonderful staff who is always looking forward to exceeding our guests' expectations. Francisco, Manuel, Alejandro, Roxana, Teresa, Angelo, Dora, Aquileo, Delmar, chef Pablito, and Lupita at Mole will be happy to know they all were a significant part of your stay. We will love to host you again soon. Best regards Guest Service Center Management
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Daniella W wrote a review 14 Oct
1 contribution
Elvis did a fabulous job, from presentation to friendliness and promptness. Very friendly and kind. Exceeds all expectations. Definitely recommend to others and ask in future. Food is delicious and was a great late night snack. So glad became a circle member !
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Date of stay: October 2021Trip type: Travelled as a couple
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Osiris R wrote a review 14 Oct
1 contribution
Fantastic service, met our needs & suggested drinks based off palliative preferences. Alberto was an awesome host & made sure we were taken care of. Highly recommend. He will accommodate to your preferences.
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Date of stay: October 2021Trip type: Travelled as a couple
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Elizabeth N wrote a review 14 Oct
1 contribution
Check in was extremely slow. Staff all were remarkable and attentive though short staffed at all times. Daniel our butler was AWESOME!!!!! Elvis on the beach was prompt as AMAZING & exceptional service !!!! Beautiful property great service
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Date of stay: October 2021Trip type: Travelled with friends
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PRICE RANGE
USD 300 - USD 718 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
paradisus playa del carmen la esmeralda hotel playa del carmen
FORMERLY KNOWN AS
Paradisus Playa Del Carmen La Esmeralda
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
881
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Frequently Asked Questions about Paradisus Playa Del Carmen
Which popular attractions are close to Paradisus Playa Del Carmen?
Nearby attractions include Galeria Luis Sottil (0.3 km), Rainbowcrawl Playa Del Carmen (0.3 km), and Amate Gallery (0.3 km).
What are some of the property amenities at Paradisus Playa Del Carmen?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Paradisus Playa Del Carmen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Playa Del Carmen?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Paradisus Playa Del Carmen?
Yes, free parking is available to guests.
What are some restaurants close to Paradisus Playa Del Carmen?
Conveniently located restaurants include Fuego, Bana Restaurant, and Mole.
Are there opportunities to exercise at Paradisus Playa Del Carmen?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Paradisus Playa Del Carmen have an airport shuttle?
Yes, Paradisus Playa Del Carmen offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus Playa Del Carmen?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Playa Del Carmen offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Paradisus Playa Del Carmen?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (3.9 km).