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City Express Playa del Carmen

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Traveller (52)
Room & Suite (62)
Pool & Beach (28)
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Overview
  • Excellent27%
  • Very good33%
  • Average23%
  • Poor8%
  • Terrible9%
Travellers talk about
“ice machine”(2 reviews)
“room was clean”(3 reviews)
“small hotel”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
2 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (611)
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All reviewsice machineroom was cleansmall hotelplace to stayper nightpool areayogurt
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31 - 35 of 47 reviews
Reviewed 13 February 2015

My partner and I stayed one night at this budget hotel, essentially we just needed a place to sleep. We checked in late, at nearly 11:00PM, and our cab driver had some trouble finding the hotel and we had some trouble locating it on Google...More

Thank SmartyBoy
Response from marlen c, Guest Relations Manager at City Express Playa del CarmenResponded 24 February 2015

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the reception as this helps us to identify our areas of opportunity and work on them to improve the...More

Reviewed 27 January 2015 via mobile

The towels were in bad shape, they looks dirty, like they haven't been washed in several months. There wasn't hot water in the room. The bed sheets were with stains. To be an international Hotel brand, they left to much to desire in this hotel.More

1  Thank Andrés G
Response from Marlen C, Guest Relations Manager at City Express Playa del CarmenResponded 31 January 2015

Dear Andres, First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the towels and the problem of hot water as this helps us to identify our areas of opportunity and...More

Reviewed 8 December 2014

Great hotel. Close to beach. Super friendly. we visited xcaret xplor and other parks that were really close to the hotel. they had a beach club with a nice restaurant señor frogs. it was fuuuuun! good breakfast in the morn and i liked the gym...More

1  Thank fabianr0mer0
Response from Marlen C, Guest Relations Manager at City Express Playa del CarmenResponded 10 December 2014

Dear Fabian. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon

Reviewed 2 December 2014

We stayed here for one night and paid about $68 per room for 3 people in each room. It is located close to the main road. Check in was super fast and easy. The customer service was good and helpful. We got free Wifi and...More

1  Thank lizluvsc
Response from marlen c, Guest Relations Manager at City Express Playa del CarmenResponded 4 December 2014

Dear Guest , Thanks for contact us we are thanks for your comments and its pleased to know that the Hotel City Express Playa del Carmen did with your expectatives of comfort and service and make you very comfortable We commit ourselves to continue to...More

Reviewed 14 November 2014

We stayed at this hotel for 2 nights while visiting Playa del Carmen after a few days in Cancun. I booked this hotel from Hotwire and was a bit disappointed with the location, which is just off of the highway from Cancun. We paid $50...More

1  Thank trisha07
Response from Marlen C, Guest Relations Manager at City Express Playa del CarmenResponded 25 November 2014

Dear Guest. Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Playa del carmen did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Details
Price range
USD 69 - USD 129 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#86 On the Beach Hotel in Playa del Carmen
Room types
Family Rooms, Non-Smoking Rooms
Details
Price range
USD 69 - USD 129 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#86 On the Beach Hotel in Playa del Carmen
Room types
Family Rooms, Non-Smoking Rooms
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Traveller (52)
Room & Suite (62)
Pool & Beach (28)
Dining (22)
Amenities (21)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Mattresses were a little hard to sleep on but decent. Location is a mile away from the beach nice walk or..."
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"I selected the basic room, and it was perfect, not sure if the hotel offers best options, but trust me, are..."
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"2nd floor further away from the area where breakfast is servied"
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"make sure you ask what type of bed comes with room; standard room has two twin beds NOT queen or full size"
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