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Hotel Riu Palace Mexico

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5,001 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Riu Palace Mexico
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Showing 3,618: English reviews
Gloucestershire
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 26 August 2010

We have just returned after staying at the Riu for 7 nights. On entering the hotel you are greeted by a very grand entrance where guests can use the free Wi-fi. The staff here are very friendly (always saying hello as you walk past) drinks are regularly brought around on the beach and near the pool. The beach is clean... More 

Helpful?
1 Thank Arraminta32
Wichita, Kansas
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 20 August 2010

We traveled to the Riu Palace Mexico on a last minute decision to scout out places for our destination wedding. The hotel is quiet, romantic spot, and was a bit dated for our taste. Apparently it's 12 years old and I'm guessing no updating has been completed. We are a young couple who enjoys relaxing on the beach, but also... More 

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2 Thank pickoutagooddream
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 August 2010

Firstly just want to say, some of these reviews seem to be for a different hotel entirely and to put people off. Nowhere is going to be 100% perfect for everyone but this hotel is not far off. Not sure about the smell some people have commented on - we were there for two weeks and reguarly walked through the... More 

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1 Thank PaulCasey_91
Hogtown
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 August 2010

We decided on the Riu Palace based on the recommendation from our travel agent and some of the reviews from TA. Our honeymoon. It was a good choice. The hotel is beautiful and the rooms are comfy. One notice though and it could be this time of year but the mosquitoes were hungry at night. Bring some repellent and use... More 

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1 Thank PorterAirlines
New York City, New York
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 15 August 2010

This resort is amazing. It is about an hour from the airport. Check in was smooth. We had a Junior Suite. The rooms were nice with flat screen TVs. The TVs are in the sitting area and a bit hard to see from the bed, but it did not bother us. There was one night we wanted to order a... More 

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Thank Displaced_City_Girl
Mountain View
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 13 August 2010

I have stayed at Riu Palace Mexico countless times, and I keep on coming back. Many people that write negative review regarding Palace Mexico don’t take into consideration thing such as location, size of the property and relatively small amount of guests. Since I have visited Playa for so many years been there more than 10 times I know all... More 

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5 Thank yulkin
Howth, Ireland
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 August 2010

A fantastic stay at this Hotel, Staff could not be more helpful. Always friendly and polite. No problemn getting a table for 6 for Lunch and dinner. Would have no hesitation recommending this Hotel.Feeling unwell on the last morning we were allowed stay in our room until pick up at 14.00.

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1 Thank ireneobyrne
Chester, United Kingdom
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 10 August 2010

We stayed at the Riu palace Mexico with our children for 2 weeks. The first thing you can't help but notice about this hotel is the dreadful smell as you walk in the doors at reception. Even the joss sticks they burn don't mask it, its awful. Reception service was very poor. We experienced rain whilst there and noticed that... More 

Helpful?
1 Thank tropicalaware
Miami, Florida
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 August 2010

I just returned from a three day stay at the Riu Palace Mexico. The grounds are beautiful and the hotel itself is nice and the staff very friendly. The food was just ok and what I expected. Kinda like cruise ship food. Never too good but not terrible either. We tried to get reservations to the speciality restaurants but they... More 

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Thank b305miami
montreal
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 8 August 2010

We booked this hotel only because it was suppose to be part of the "Palace" resorts with Riu. The minute we walked in we knew we made a mistake. The Chandeliers did not cover up the terrible terrible smell in the hotel, it was unbearable, no way we would ever be able to sit down in the lobby bar to... More 

Helpful?
2 Thank curlylauraMontreal

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???L. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $408 - $626 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Playa Del Carmen, Riviera Maya
Hotel Style:
#15 Top resorts Hotel in Playa del Carmen
#19 Spa Hotel in Playa del Carmen
#21 On the Beach Hotel in Playa del Carmen
#21 Luxury Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Mexico staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a first floor room that was fairly quiet.”
 of 5 bubbles rednipl, 25 Nov 2016 | Read review
“The ocean view rooms are totally worth it and get you a breeze!”
 of 5 bubbles E3812CWamys, 23 Nov 2016 | Read review
“Fountain, Courtyard Rooms have best Views”
 of 5 bubbles shellw40, 22 Nov 2016 | Read review
“We had a room midway down facing the courtyard. We loved it because we could watch the night entertainment from our balcony.”
 of 5 bubbles Z6752DIjennym, 21 Nov 2016 | Read review
“Jacuzzi rooms are larger than normal, but you don't need the suite with the jacuzzi on the 2nd floor - though the views are incredible”
 of 5 bubbles Steve_NorthJersey, 20 Nov 2016 | Read review
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