We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hotel Riu Palace Mexico

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Hotel Riu Palace Mexico
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

5,336 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Hotel Riu Palace Mexico
See the most recent reviews
Showing 3,809: English reviews
Whitestone, New York
Reviewed 6 days ago NEWvia mobile

Spent a full week at Riu Palace Mexico. It was wonderful, beautiful, clean, good food, nice staff. My family and I also went into"town" which was a 5 min cab ride. It was clean and I had no worries about walking around, I felt safe. Not one thing to complain about. I highly recommend this resort. We loved Mexico. Can't...

 Report
Helpful?
2Thank tinany89
Bradford, United Kingdom
Reviewed 1 week ago

Just got back from three glorious weeks at the Riu Palace Mexico, this is my fourth Riu I have stayed at and by far the best so far. I want to say a big thank you to all the hard working staff who will fall over back wood to help you , THANK YOU , it's the little things that...

 Report
Helpful?
6Thank poggy2017
Vancouver, Canada
Reviewed 1 week ago

Our first visit was back in 2014 and loved it so much we went back with 30 of our closest friends and family for the week and got married on Sat, April 8th. The hotel is spectacular, clean and the staff are awesome! A special thank you to Osiris Reyes Hernandez, our on-site wedding planner who made our day perfect....

 Report
Helpful?
6Thank Rahshina
Reviewed 1 week ago via mobile

Wow what an holiday we have had stay at the riu palace mexico. We're do I begin the place is amazing from the food to the staff nothing was too much trouble. We were here for three weeks we had a wedding,a 50th birthday and a marriage proposal in our party we had a blast from getting here to going...

 Report
Helpful?
5Thank Julie P
Yorkshire, United Kingdom
Reviewed 1 week ago via mobile

We spent 11 nights in April at the all-inclusive Riu in riviera maya with our 13 year old. Our 1st time in Mexico, first time all-inclusive, and we were not disappointed. 1 hour max in private taxi from Cancun, then we got a lovely welcome from Omar on reception (a fantastic, 1-man advert for Mexican warmth and hospitality) who upgraded...

 Report
Helpful?
8Thank Steve C
Reviewed 1 week ago via mobile

My group and I can't say enough good things about RPM. From check-in to check-out the service, grounds, food and drinks were top notch. At check-in we were created with a delicious cocktail and our group was put in a block of rooms all around each other on the first floor. The king beds in the lowest level rooms seem...

 Report
Helpful?
5Thank Tom R
Durham, United Kingdom
Reviewed 1 week ago

A great 2 week break, very impressive hotel of the playacar strip. I'm writing this review with a few days left of our holiday.Check in speedy and efficient. 2 rooms allocated relatively close together, one a junior suite and one a suite. The suite being a little larger, which worked for us with us having our 15 year old daughter...

 Report
Helpful?
7Thank Martin G
Columbus, Nebraska
Reviewed 1 week ago

My husband and I are not world traveler's by any means, but we have been to quite a few all-inclusives over the past few years and we know what we like. The Riu Palace was very clean and well maintained. The staff was great, they all seemed genuinely friendly and eager to make us feel welcome. The hotel grounds are...

 Report
Helpful?
3Thank jmw3133
England
Reviewed 1 week ago

Just got back from a week's holiday. We went with Thomsons and overall had a great time. The flight was extremely long and just to warn you, we spent probably about two hours going through customs and immigration - then we had to wait for other Thomson guests to arrive for the coach and then we had to stop at...

 Report
Helpful?
4Thank SilkiEngland
Mexico City, Mexico
Reviewed 2 weeks ago

Pleasing place, though strange architecture, just like the other Spanish Riu's nearby. With pre-paid airport-hotel transportation, we were picked up promptly with no other transportees. Introductory talk about hotel, but much insistance on immediately talking to us (at specified hour) about return taxi three days later (see comment below). Given an upgrade (? room facing main courtyard...good, unless there's late-night...

 Report
Helpful?
6Thank Glenn R G

7,690 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (7161)
Viewed
Dining (689)
Viewed
Hotel & Grounds (1724)
Viewed
Pool/Beach Area (1203)
Viewed
View from Room (172)
Viewed
Room/Suite (691)
Viewed
Family/Play Areas (65)
Viewed
Bathroom (94)
Viewed
Business Centre/Function Rooms (24)
Viewed
1:55
Videos (2)
Viewed
Other (2497)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (478)
Viewed
Amenities (10)
Viewed
Beach (37)
Viewed
Jacuzzi Suite (74)
Viewed
Pool (31)
Viewed
Dining (44)
Viewed
Standard Room (55)
Viewed
Suite (81)
Viewed
The Hotel (146)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (51)
Viewed
Hotel & Grounds (11)
Viewed
Pool/Beach Area (8)
Viewed
Room/Suite (3)
Viewed
Dining (8)
Viewed
Other (21)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
0.8 km away
Hotel Riu Palace Riviera Maya
Hotel Riu Palace Riviera Maya
#38 of 213 in Playa del Carmen
5,284 reviews
17.9 km away
Dreams Puerto Aventuras Resort & Spa
Dreams Puerto Aventuras Resort &...
#10 of 17 in Puerto Aventuras
4,448 reviews
4.7 km away
The Reef Coco Beach
The Reef Coco Beach
#103 of 213 in Playa del Carmen
3,585 reviews
Show Prices
Show Prices
Show Prices
1.7 km away
Iberostar Tucan Hotel
Iberostar Tucan Hotel
#40 of 213 in Playa del Carmen
6,325 reviews
20.4 km away
Barcelo Maya Tropical
Barcelo Maya Tropical
#7 of 17 in Puerto Aventuras
4,184 reviews
21.6 km away
Iberostar Paraiso Lindo
Iberostar Paraiso Lindo
#5 of 11 in Playa Paraiso
5,808 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Free Internet
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???L. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $382 - $757 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
Reservation Options:
TripAdvisor is proud to partner with Expedia, RIU Hotels and Resorts, Orbitz, BookIt.com, Travelocity, Hotels.com, Hotwire, TripOnline SA, Priceline, getaroom.com, Evoline ltd and HotelQuickly so you can book your Hotel Riu Palace Mexico reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Playa Del Carmen, Riviera Maya
Hotel Style:
#15 Top resorts Hotel in Playa del Carmen
#20 Spa Hotel in Playa del Carmen
#22 Luxury Hotel in Playa del Carmen
#22 On the Beach Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Mexico staff and other travellers.
566 questions
Ask a question

See all questions (566)

Questions? Get answers from Hotel Riu Palace Mexico staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can afford a room facing the fountains it's worth upgrading.”
poggy2017, 19 Apr 2017 | Read review
“Our room was 126, definitely a quieter part of the hotel facing the pools.”
MartinG967, 15 Apr 2017 | Read review
“Ask for a room overlooking the inside of the resort.”
redust2017, 9 Apr 2017 | Read review
“Ask for a inner court room or you could be looking at another hotels back wall. We had to upgrade at $400 for a week.”
Hawker88, 6 Apr 2017 | Read review
“0217 garden view nice and quiet”
LyndaR587, 3 Apr 2017 | Read review
5 of 5