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Avda. Xaman-Ha, Manzana 3, Lote 4 Condominio Playacar, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (9916)
Pool & Beach (1815)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Mexico
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#68 of 310 hotels in Playa del Carmen
Travellers' Choice
The 24-hour All Inclusive Hotel Riu Palace Mexico opens all year round, located on the Playa del Carmen beach, on the Playacar residential estate, along with the Hotel Riu Palace Riviera Maya, Riu Playacar, Riu Yucatan and the ClubHotel Riu Tequila. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Cancun Airport CUN (55 km) and Playa del Carmen (2 km) and invites you to explore the area. The hotel has 434 comfortably furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get fit in the gym or on the tennis courts. 4 outdoor pools, 1 children's pool. Day and evening entertainment, as well as Pacha discotheque. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Japanese, Mexican and Italian, Krystal Fusion restaurants, Steakhouse, as well as 5 bars.
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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Tennis court
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Baggage storage
Gift shop
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
Ironing service
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Room features
Private balcony
Room service
Laptop safe
Wake-up service / alarm clock
Flatscreen TV
Room types
Ocean view
Family rooms
Good to know
Family Resort
Languages Spoken
English, Spanish
Hotel links
Special Offer:Receive 500 free points


Full view
52Somewhat walkable
Grade: 52 out of 100
15Restaurantswithin 1 km
5Attractionswithin 1 km
7047Reviews1266Q+A100Room tips
Traveller rating
  • 4,785
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Popular mentions
Trip441104 wrote a review 16 Oct
2 contributions3 helpful votes
What an amazing resort! We spent 7 days in this hotel at the beginning of October. The daily entertainment was great! The staff is what truly makes this a fantastic place to vacation. Food was good as well, there are different restaurants that you can choose from to eat. We especially loved the buffet, steakhouse and the Mexican restaurant. The beach is outstanding! The rooms are spotless! We will definitely come back!
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Review collected in partnership with riu.com
Date of stay: October 2021
Sleep Quality
3 Helpful votes
Anna wrote a review 13 Oct
Toronto, Canada1 contribution1 helpful vote
The hotel itself is dated. The lobby was useless except for the checkin/checkout. The lobby bar even had the bottles removed from bar shelves overnight - what kind of lobby bar is that? The food at the lobby restaurant wasn't always fresh - looked like it was reheated/premade, not many healthy choices. The seafood was very chewy. Salads with mayonnaise.... all food was at level of 3-star hotel, not higher. No bathrobes in the room. No doors/privacy in the room's bathrooms area. Rooms are too small, dated, oye toilet leaked every overnight. Landscaping - plainly cut, no flowers or nice backgrounds for taking pics. Entertainment - very limited. We had musician on stage every 2nd night. Kids club - horrible Riuland song. The beach - wasn't cleaved off the seaweed till after 1pm, every day. So many vendors on the beach - it's terrible. Vendors are annoying and invasive. Don't feel safe when on the beach. But - great sand and ocean, just beautiful. Very many locals are visiting/staying at the hotel. English-speaking we're only about 20% of visitors, the rest were Spanish, at the time if our stay there. The staff are great and very accommodating. Nothing luxurious. Very basic experience. Wish we went somewhere else.
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Date of stay: October 2021Trip type: Travelled with family
Room Tip: Swimming pools - someone threw up on 3 occasions during our week there - the pools will be...
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1 Helpful vote
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Mexico
Responded yesterday
Dear artfultrip, Thank you for choosing Riu and for sharing your impressions. As service is one of the key values of our company and we strongly believe that customer comes first, we are truly disappointed to hear that you were not completely satisfied with your recent experience with us. We have of course passed your comments to the relevant department for further consideration, and we sincerely hope that despite the mentioned inconveniences you would still give us another opportunity to host you soon and convince you of our RIU service and quality. Please receive our warmest regards, Hotel Riu Palace Mexico Online Reputation Manager
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Michelle wrote a review Sep 2021
7 contributions4 helpful votes
I am a BIG FAN of FUN in the SUN! I take my beach trips very personal because I work too hard for “2 vacations a year & 5-7 days of it to be wasted out of 365 days to “suck” Originally I was 50/50 and prayerful upon arrival after trying to understand the driver from Amstar who left our group confused when confirming his opinion on the resort with a “thumbs down” indication. Cons; I live for a luxury resort lobby every morning before breakfast and evening for entertainment, don’t we all? this resort lobby is older, no air conditioning, steamy hot, leave your makeup and extra clothing at home! The employees have multiple fans surrounded around them to keep them cool from the heat. It’s just crazy hot and the drinks keep coming to cool you off LOL! •Amstar took 3 hours to get us to this hotel from airport due to additional stops! Get a personal driver or a cab for the same price and get there in 30 min!!!! • there are two pools and the exciting pool seems to be located on the opposite side of the property. The first pool by lobby stayed quiet 24/7 there was no action, nothing going on, nothing that drew you to lobby pool at all! As a matter fact it’s scary if you’ve never been here and that’s all you SEE at FIRST is a Dead Silent pool on vacation! They should consider morning mimosas and foot massage, afternoon music, idk but something of anything then arriving daily to a very BIG EMPTY Silent pool. Upon arrival your first impression is “where did we book” and “dear lord I’m praying I used my AMEX” if you know AMEX then you know what I’m talking about. •Airline +Vacation Packages- are Lies! We actually heard people discussing exactly what we discussed with hotel management early that day. Purchasing your airline vacation package reads all kinds of Perks! When you think of Perks don’t you think of “things you use during vacation” nope, no way, how dare you ask to use the up to $850 in resort credit coupons! That can’t be used at the time of vacation and you have to figure how to use it the next vacation at the resort! The Spa Credit, Resort Coupons per room ( the additional details upon check in) are where they say “No” can’t be used on that vacation. Yes some serious false advertisement on packaged deals when purchasing online. Someone from the head corporation needs to look further into this advertisement and tell the truth when it can or can’t be applied or remove it all together and let the reviews sell the vision. •Standard room is typically very small for a family or mixed friends trip. No privacy in bathroom. Beds pushed together and just sad looking upon opening the door day one. PROS; it’s time for the GOODIES.. Management: AWESOME. Juan One of the best managers ever in HISTORY he’s only been at this property approximately two weeks from my understanding! And he Showed a lot of compassion to us after we expressed our concerns with the advertisements and room size for three (40 year old) adults. He upgraded our room for the entire trip at one set price and $under 200!! We stayed in #4201 and LOVED IT.. • the BEACH IS GORGEOUS • $5.00 for all three of us an entire stay for resort fees ($5.bucks) FEES, wow!! Awesome!! That’s the BEST We ever paid in resort fees in Mexico! LIVE AQUA is my favorite Mexico hotel in Cancun complete opposite side but we stay yearly and never paid under $200 bucks for resort fees! • hospitality is absolutely wonderful from every single service provider except the hostess at the steakhouse lol. • We are from Texas so we know Tex-Mex food and had no complaints on any of the buffets due to it taste exactly like home. Try every soup daily as it quickly became a favorite! • it appears Riu Yucatán is the hotspot as you are allowed to visit their sister properties but there’s no comparison at sister properties and the “pool parties” it’s all at this resort. • we never received a water down drink everything was delicious from top shelf to well options are offered! Don Julio was always ready when I ordered! •no timeshare pushy deals, no abundance in workers overtaking the beach while you relax! Yes people are wanting you to buy cheap tourist stuff but it’s not annoying as it could be abs you seen to always feel safe (that’s important) and the cheap pricing is worth the buy. • everything is buffet style. We enjoyed!! •covid safely steps are taken! •Leslie the from reception young lady was a sweet girl who helped us signup for FREE COVID testing in one of the Hotel ROOMS! Yup, hotel room is what I said. Although I’m a Aqua Live/ El Cid Marina timeshare holder I would definitely stay here AGAIN!!! Shoot I would even buy time share here LOL!! Juan ;hope this is spelled correctly because you deserve the recognition!!! Him and his team ALL Made this trip a five star!! Every single person who works on this property truly made it enjoyable!
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Date of stay: September 2021Trip type: Travelled with friends
Room Tip: Get a personal driver! No to Amstar travel….too long to get to and from and car sick after 3...
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3 Helpful votes
Rosa Garcia wrote a review Sep 2021
Chicago, Illinois2 contributions3 helpful votes
We spent 8 days in this hotel at the beginnin of July. The pool and daily entertainment was great! The staff was very caring and made our stay unforgrtable. Food was good as well, there are different restaurants that you can choose from to eat every night. We will come back!
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Date of stay: July 2021
2 Helpful votes
Manny206 wrote a review Sep 2021
2 contributions6 helpful votes
My 7th time staying in different RIU hotels and this one was just as GREAT as all others. The staff was very friendly and they went out of their way to make sure we were satisfied. We even requested 2 bottles of wine for the room and within 10 minutes they were brought-up. The food in the menu restaurants was excellent. These folks know how to treat their guests!
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Review collected in partnership with riu.com
Date of stay: September 2021
Sleep Quality
4 Helpful votes
USD 200 - USD 451 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about Hotel Riu Palace Mexico
Which popular attractions are close to Hotel Riu Palace Mexico?
Nearby attractions include Plaza Playacar (0.3 km), Cenote Calavera (1.1 km), and Playacar Center Shopping Mall (0.4 km).
What are some of the property amenities at Hotel Riu Palace Mexico?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Mexico?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Mexico?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Mexico?
Conveniently located restaurants include Casa Rivieras, Perché No Restaurante Pizzería, and Il Piemonte.
Are there opportunities to exercise at Hotel Riu Palace Mexico?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Riu Palace Mexico offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Riu Palace Mexico?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Riu Palace Mexico?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (1.9 km).
Does Hotel Riu Palace Mexico have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Mexico accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.