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Avenida Xaman-ha Manzana 3, Lote 19, Condominio Playacar, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
31 people are viewing this hotel
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Traveller (11452)
Pool & Beach (2281)
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What is Travellers’ Choice?
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Tequila
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#85 of 310 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice
The All Inclusive 24h Hotel Riu Tequila opens all year round, is located approx. 450 m from the long, beautiful Playa del Carmen beach of the Playacar residential estate and is set in 53,000 sq.m. of lush gardens. There is a complimentary hotel shuttle to the beach. The RIU Classic Hotels offer comfortable rooms and excellent facilities with great leisure and relaxation facilities, as well as international gastronomy. Enjoy a relaxing holiday - whether alone, with family, partner or friends! The location is ideal because of its proximity to Playa del Carmen (3 km), Cancún (60 km) and Cancún International Airport (CUN) (55 km) and invites you to explore the area. The hotel has 630 comfortably furnished rooms with free WiFi and offers many amenities. Relax in our spa or get in shape at the gym. 4 outdoor pools, 1 of them with swim up bar, and 1 children’s pool with slides. For the youngest guests, RiuLand kids’ club (4-7 & 8-12 years old). For adults, daytime and evening entertainment, discotheque and Riu Get Together Parties. For lovers of gastronomy, live cooking stations at our main buffet, as well as Asian, Italian, Steakhouse and Mexican specialty restaurants; 4 bars.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Boating
Canoeing
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Snack bar
Wine / champagne
Swimup bar
Poolside bar
Diving
Game room
Snorkelling
Water sport equipment rentals
Windsurfing
Entertainment staff
Evening entertainment
Waterslide
Nightclub / DJ
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Spa
Couples massage
Foot massage
Head massage
Massage
Salon
Baggage storage
Currency exchange
Gift shop
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Minibar
Cable / satellite TV
Flatscreen TV
Bath / shower
Safe
Sofa
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Mid-range
Languages Spoken
English, French, Spanish, German
Hotel links
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Location

Full view
56Somewhat walkable
Grade: 56 out of 100
16Restaurantswithin 1 km
5Attractionswithin 1 km
9993Reviews2097Q+A100Room tips
Traveller rating
  • 5,864
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  • 788
  • 222
  • 201
Traveller safety
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Popular mentions
BeBold LoveLife wrote a review 3 Oct
1 contribution
This location is very deceiving with their pictures and reviews. Upon arrival the only food was in the sports bar. We were told "don't do it". although we tried, we shouldn't have. Just plain nasty and display was not sanitary. Our room had to be changed 3x the same arrival day; locks didn't work, screen door broke then too many bugs. Final better room was the next day. The restaurants were intermittmently closed - not opened everyday. Drinks horribly weak. Advertised an infinity pool which there was no access to. The asian food taste better than mexican food. Had unknown animals roaming the grounds. Masks mandate was not enforced. No good entertainment or offers of excursions. The beach was not conducive for social distancing. Had no umbrellas..... HIGHLY DONT RECOMMEND !!!!!
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Date of stay: August 2021
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Tequila
Responded 2 days ago
Dear cocoaP928, Thank you for sharing your experience with us. We truly regret that there were a number of elements of the hotel that did not exceed your expectations since we want all our guests to have a wonderful time at our hotel. Trust that we aim to provide quality and comfort and will certainly follow up on your words to make sure that our standards are being met and improve where necessary. We truly hope that we will have the opportunity to welcome you back for a more pleasant stay. With our best wishes we remain, Hotel Riu Tequila Online Reputation Manager
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abrussia wrote a review Sep 2021
Moscow, Russia1 contribution1 helpful vote
Riu Tequila is a great place to stay for your vacation. Location is perfect and though the hotel is placed on the second row toward beach, it provides small 5 seats train that takes you from the reception and gets to the beach in three or four minutes. Quality and variety of food and cuisines was perfect. The only inconvenience was that a shower compartment has a glass door, so there can be a problem if you are living not alone in your room.
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Review collected in partnership with riu.com
Date of stay: September 2021
Value
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Location
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Service
Sleep Quality
1 Helpful vote
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Jules Beach on a Budget wrote a review Sep 2021
Caledonia, Wisconsin48 contributions101 helpful votes
We decided to end our 2 week trip to Mexico with 3 nights at the RIU Tequila. Check in was smooth & easy. We were given a non-alcoholic welcome drink while we waited & our rooms were even ready when we arrived at noon! Rooms were adequate. Please note, there are no elevators, so if you have mobility issues, be sure to ask for a ground floor. Location does not matter as this is not an ocean front hotel. Our room was clean & comfortable. We had towels replenished daily & there were lotions & body wash if you needed them in the rooms. The mini fridge was stocked as well which is a great touch. The pools were fine. We did not care for the fact that they have no waiter service, so if you need a drink, you will have to walk over to the main bar…and forget your mask. The temp of the pool was fine as well. Last year same time we had stayed at another RIU in the area & the pools were so hot- we did not find this to be the case. Food/drinks was an area that I think could really use improving. Buffet is seat yourself & completely self serve (even drinks). Our plates were not cleared off as they should be. The 24 hr sports bar we actually liked. They did have wrapped up food (burgers, burritos, etc) in a refrigerator case & a microwave nearby if you wanted to grab & go (we did not try these, but thought it was a good idea). We did have a breakfast there one day & the pastries were really good. The asian restaurant is just a buffet with just asian food. The steakhouse was good…. but oddly would not honor the “all inclusive”. My fiancé wanted the sampler platter & I wanted a burger- they told us if he got the sampler platter we would have to share it & THEN when we were done eating the sampler platter, we would have to order my entree. This made zero sense to me. The other restaurants were open on a rotating basis & they were not open during our 3 night stay. We were truly hoping for seafood, the best we found was white fish- no shrimp or crab or anything else. (I understand no lobster as this a budget resort, but…..). The drinks at the bar were OK, but you can tell they substitute some fresh items for syrups & use low quality alcohol. Nighttime- the main show area has the craziest system! They have staff walking around, cleaning tables, & setting coasters under your drinks….. but they won’t take drink orders. This create a backup at the main bar that you had to walk up to during the shows to get a drink. I have been to literally hundreds of all-inclusives & never experienced such a weird set up. Seems except for the steakhouse, there is no wait staff there.. at all- for the pool, the bars, the restaurants. I know it is COVID times, but I have been to Mexico 5 times since COVID began & not run into this. The shows were actually REALLY good! Have stayed at Palace many times & I am sure they are the same shows, but they just seemed of much better quality. The entertainment team is amazing as well. We love Allen!!! Had a fun time watching a US football game in the sports bar one night with popcorn & drinks & lots of fans watching the game as well. The grounds are very well kept, clean, & beautiful. Loved seeing the wild animals around as well. Has a lovely jungle feel to the property. To sum up… I LOVE the RIU chains & stay at them often. I feel like the value we received for what we paid was well worth it. I would certainly stay here again for the right price. Just realize, you are paying budget resort prices & go with that expectation. You will be happy as everything about the resort is a little higher than budget resort quality. That is why I am giving them a solid 4.
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Date of stay: September 2021Trip type: Travelled as a couple
2 Helpful votes
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Pd4real wrote a review Sep 2021
Honolulu4 contributions2 helpful votes
Great service, Food , Accommodations, nightly shows. Very Clean ! Would definitely come back again. Location good too, you can use 2 other Riu hotels across street on the beach. Would definitely come back again.
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Review collected in partnership with riu.com
Date of stay: September 2021
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1 Helpful vote
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Tom wrote a review Sep 2021
5 contributions11 helpful votes
This is a great property. Clean. Everything works. Pools are great. Animation team is great. Food is great. Staff is fantastic (all of them). Being able to use the facilities at the other 2 Riu resorts makes this a great deal. Thanks to Giovani at the front desk and Kenneth from the Animation team. We will definitely be back.
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Review collected in partnership with riu.com
Date of stay: September 2021
Value
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Location
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1 Helpful vote
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PRICE RANGE
USD 141 - USD 322 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
rui tequila, riu clubhotel tequila hotel, riu tequila mexico, hotel riu tequila, riu tequila playa del carmen, clubhotel riu tequila
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
630
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Frequently Asked Questions about Hotel Riu Tequila
Which popular attractions are close to Hotel Riu Tequila?
Nearby attractions include Plaza Playacar (0.4 km), Cenote Calavera (1.0 km), and Playacar Center Shopping Mall (0.5 km).
What are some of the property amenities at Hotel Riu Tequila?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Riu Tequila?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Tequila?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Tequila?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Tequila?
Conveniently located restaurants include Casa Rivieras, Perché No Restaurante Pizzería, and Il Piemonte.
Are there opportunities to exercise at Hotel Riu Tequila?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are pets allowed at Hotel Riu Tequila?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel Riu Tequila?
The staff speaks multiple languages, including English, Spanish, French, and German.
Are there any historical sites close to Hotel Riu Tequila?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (1.9 km).
Is Hotel Riu Tequila accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.