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Sandos Caracol Eco Resort

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Sandos Caracol Eco Resort
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12,159 Reviews from our TripAdvisor Community

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There are newer reviews for Sandos Caracol Eco Resort
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Showing 7,066: English reviews
Highlands, North Carolina
Reviewed 15 October 2012

Twelve members of our family vacationed at Sandos Caracol and had a wonderful time! The service was spectacular. The accommodations were beautiful. The food was good in the international buffet and the restaurants. The new area for Royal Elite guests is an excellent addition to the facility. All the wait staff and bar tenders were considerate and more than willing...

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1Thank Joel P
Girdletree, Maryland, United States
Reviewed 14 October 2012

We got to the airport at Cancun and met our Apple rep. Everything was great and done in a timely manner there. We boarded the van with 2 other ppl. No issues getting to the resort. Once we got there, we were met with a smile and escorted to the check in. With in 10 minutes we were checked in,...

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4Thank Peggy M
Grimsby, ON
Reviewed 12 October 2012

Travelled to the Sandos Caracol Eco Resort with 3 & 5 year old week of Sept. 30 - Oct. 7, 2012. Great family resort, loved the jungle setting with many walkways through the trees, animals (saw monkeys, coatis, iguanas, lizards, mapaches, etc.), birds (herons, terns, woodpecker, blue birds, orioles...), fish, flowers. Luckily not too many bugs or mosquitos when we...

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9Thank Trisha70
Edmonton, Canada
Reviewed 12 October 2012

Thank you to all the staff at Sandos. We were married on October.8,2012 and it was perfect!!! Fernanda our wedding planner was awesome. She made our wedding very special with all her hard work and kindness. All the staff at Sandos were so kind and helpful. Do not listen to any of the negative reviews....this place was awesome. We had...

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3Thank marcie t
Surrey, Canada
Reviewed 10 October 2012

We had our wedding here at the end of November 2011. It was so well organized and so easy!! We paid to have it on the beach which i think was worth it to have the back ground of the ocean in all our photo's. The wedding planner was amazing and so helpful. Our photographer and the minister who did...

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4Thank Amy K
Mississauga, Canada
Reviewed 10 October 2012

We chose this resort because of the Aquapark as we were travelling with a 14 month old. It was great to have the choice of beach, pools or Aquapark...our little guy had a good time going to all. The rooms are a bit dated with old TVs. We were happy to learn there was some free Wifi available in certain...

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2Thank OutAndAbout25
Cascais, Portugal
Reviewed 9 October 2012

Been there for a week. Lovely hotel, great food, lots of diferent buffets and restaurants, nice people but especially loved the racoons walking freelly in the yards and the wild life on the gardens. Good pools, one kids free and a beautiful beach. Nice long island ice teas always served by people with a smile on their faces. Loved it

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2Thank Vera S
Reviewed 8 October 2012

I would like to thank the entertainers for making us have a awesome fun time. Acomodating our group with our own music.Thanks to Lorena, Jose, Jorge, Marisol and Carlos. Muchly appreciated from Carlos Oliva room 4305.

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1Thank Madman007
Calgary, Canada
Reviewed 8 October 2012

I'm not someone who ever writes reviews online about services other than the occasional post on Facebook if I receive bad service somewhere, but I just felt I had to share my incredible experience with everyone as I was just that impressed. Having traveled to Mexico a few times, I had some experience I was able to compare this resort...

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4Thank Mequee
Reviewed 7 October 2012

Where to start , we checked Tripadvisor before travelling to the Sandos Caracol so had an idea of what to expect. On arrival and after check in we were approached by the so called timeshare people. These are hotel employees who advise you about the hotel. They may or may not get commission i don't know but they DO advise...

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3Thank poiuytrewq1

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Room Service

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $234 - $596 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#31 Green Hotel in Playa del Carmen
#42 Top resorts Hotel in Playa del Carmen
#48 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#72 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
2,331 questions
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Pittsburgh, Pennsylvania

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a renovated room. Old rooms are tired. and quite small for 4 people.”
451sylvainr, 23 Apr 2017 | Read review
“Unless you have the money to book into a beach front condo - Good Luck with a decent room”
bcc32017, 21 Apr 2017 | Read review
“Rooms are mostly at the top of the resort”
one2onephotography, 21 Apr 2017 | Read review
“The cenotes on site were nice”
Ranas11, 20 Apr 2017 | Read review
“Book a room close to the beach and you won't have as much walking to do. This property is very spread out.”
  • one of the rooms from the outside
937elisabethc, 19 Apr 2017 | Read review
5 of 5