We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
08/10/2017 09/10/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Sandos Caracol Eco Resort

    Carretera Chetumal Pto Juarez Km 295, Playa del Carmen 77710, Mexico
    Hotel website
    Save
    Lowest prices for your stay
    08/10/2017 09/10/2017
    Savings alert: 26% below average rate

    The price you found is 26% lower than this hotel's average rate of USD 319/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

    USD 237*
    USD 237*
    Traveller (14157)
    Pool & Beach (2778)
    Storyboard
    Overview
    • Excellent49%
    • Very good33%
    • Average11%
    • Poor4%
    • Terrible3%
    Travellers talk about
    “select club” (1,249 reviews)
    “aqua park” (446 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Pool
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Water Park
    Tennis Court
    Kids Club
    Housekeeping
    Babysitting
    Private Balcony
    3.5 Star Hotel
    All hotel details
    Deals
    8 Oct.9 Oct.
    |
    1 room, 2 adults, 0 children
    • Check booking site for details
      USD 237
      View Deal
    • Check booking site for details
      USD 237
      View Deal
    View all 2 deals
    Write a Review
    Reviews (12,788)
    There are newer reviews for Sandos Caracol Eco Resort
    See the most recent reviews
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    4,261 - 4,265 of 7,405 reviews

    Reviewed 22 May 2013 via mobile

    My fiancée and I recently visited Sandos Caracol resort for a much needed mini vacation! Being in the hospitality business ourselves we were pleasantly surprised at how helpful and efficient the entire staff was. Ana in concierge was extremely sweet and helpful with any questions...More

    Thank Amy830
    Response from Sandos_Caracol, General Manager at Sandos Caracol Eco ResortResponded 22 May 2013

    Dear guest, Receive our sincerest appreciation for the time you have invested in sharing this nice review with us and the many readers of the tripadvisor pages. I am particularly happy to know and see that you as a peer of the hospitality industry, got...More

    Reviewed 21 May 2013

    This was my and my husband’s first trip to Mexico and we stayed at Sandos Caracol Eco Resort for 4 nights. We were there from May 16 to May 20. We definitely made an excellent choice. This is an Eco friendly resort and they have...More

    1  Thank R P
    Response from Sandos_Caracol, General Manager at Sandos Caracol Eco ResortResponded 24 May 2013

    Dear guest, I am extremely happy to know that in your first trip to Mexico you found our hotel to be the right choice and you also became a member of the Vacation Club. We are particularly happy to see that you enjoyed our Eco...More

    Reviewed 21 May 2013

    we got married on Sandos at 10th of may..everything was perfect..the most beautiful day of our life ....thank you to the wedding staff in particular to Fernanda and the others girls that organized perfectly all things ..they were so kind....and also thank you to the...More

    1  Thank sara r
    Response from Sandos_Caracol, General Manager at Sandos Caracol Eco ResortResponded 22 May 2013

    Dear guests, On behalf of the members of the Sandos Caracol Eco Resort & Spa family I would like to congratulate you both on your wedding and deeply thank you for having chosen our hotel for the celebration of that special and once in a...More

    Reviewed 21 May 2013

    Located about 45 minutes south of Cancun airport, Sandos Caracol Eco Resort was everything we expected for our family vacation and more. We arranged private round trip transfers from USA Transfers by Entertainment Plus (www.usa-transfers.com) - they were right there when our plane landed and...More

    1  Thank TravelBugNH
    Response from Sandos_Caracol, General Manager at Sandos Caracol Eco ResortResponded 23 May 2013

    Dear guest, Thanks a lot for your very comprehensive review detailing your recent vacation experience at the Sandos Caracol Eco Resort & Spa. We are so happy to see that you and your family had a great time in our hotel, particularly as you mentioned...More

    Reviewed 21 May 2013

    Absolutely stunning resort staff are the politest people food is a great selection clean well looked after hotel the only downside is the timeshare people that grab you straight away when you first get to hotel after a long flight and the people walking up...More

    1  Thank buffeycat
    Response from Sandos_Caracol, General Manager at Sandos Caracol Eco ResortResponded 21 May 2013

    Dear Guest, I am very happy to hear that you had an overall pleasant stay at the Sandos Caracol Eco Resort & Spa. I would like to inform you that as part of our Sustainability Policy we are committed to the NON use of wild...More

    Rosewood Mayakoba
    1,728 reviews
    #1 of 211 hotels in Playa del Carmen
     
    Maranatha
    6 reviews
    #192 of 211 hotels in Playa del Carmen
     
    Complimento La Ruina/ Cafe Sofia
    1 review
    #182 of 211 hotels in Playa del Carmen
     
    The Palm at Playa
    1,510 reviews
    #22 of 211 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    GreenLeadersSilver level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Room Service
    • Free Internet
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Babysitting
    • Airport Transportation
    • Banquet Room
    • Conference Facilities
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Tennis Court
    • Hot Tub
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • USD 168 - USD 445 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #30 Green Hotel in Playa del Carmen
    • #44 Top resorts Hotel in Playa del Carmen
    • #51 Spa Hotel in Playa del Carmen
    • #59 Family Hotel in Playa del Carmen
    • #72 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 956
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Booking.com, BookIt.com, Travelocity, Hotwire, TripOnline SA, Cheap Tickets, getaroom.com, Cancelon, Evoline ltd and HotelQuickly so you can book your Sandos Caracol Eco Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Caracol Beach ,
    • Sandos Caracol Eco Hotel ,
    • Sandos Caracol Beach Resort Spa ,
    • Sandos Select Club ,
    • Sandos Caracol Mexico ,
    • Hotel Sandos Caracol Eco ,
    • Caracol Village Hotel Playa Del Carmen ,
    • Sandos Caracol Beach & Spa Mayan Riviera ,
    • Sandos Caracol Resort ,
    • Sandos Caracol Riviera Maya
    Add Photo Photos
    Traveller (14157)
    Pool & Beach (2778)
    Room & Suite (1316)
    Dining (1081)
    Hotel & Grounds (8698)
    Family and Play Areas (638)
    Bathroom (156)
    Business Centre & Event Rooms (69)
    Nearby
    The Palm at Playa
    1,510 reviews
    .90 km away
     
    Complimento La Ruina/ Cafe Sofia
    1 review
    .25 km away
     
    Maranatha
    6 reviews
    .15 km away
     
    Rosewood Mayakoba
    1,728 reviews
    .56 km away
     
    Nearby Restaurants
    Le Lotus Rouge
    197 reviews
    .22 km away
    Taquerias El NERO
    54 reviews
    .06 km away
    Las Quekas
    74 reviews
    .15 km away
    El Faisan y El Venado
    95 reviews
    .22 km away
    Nearby Attractions
    Galeria Luis Sottil
    27 reviews
    .20 km away
    Explora Mexico Riviera Maya
    409 reviews
    .26 km away
    Mercanti Viaggi
    464 reviews
    .19 km away
    Cancun Bay Tours
    405 reviews
    .20 km away
    Ask a question
    Questions & Answers
    Darlene S
    25 September 2017|
    Answer
    Response from Web_Sandos | Property representative |
    We understand mosquitoes are better to be avoid, As a tropical weather area we must say it is hard to say when there are less mosquitoes. However our Autumm- Winter season which is between October and March is definitely our... More
    0
    Votes
    Google Translation
    Sandindiana
    25 September 2017|
    AnswerShow all 2 answers
    Response from Ivan D | Reviewed this property |
    they have karts. From the reception they take you to your room with it. They do this kind of service but i don't know if they charge for it (i think it also depends on what kind of room you have). Anyways there are karts... More
    1
    Vote
    lisa f
    23 September 2017|
    Answer
    Response from cricketsmommy | Reviewed this property |
    There are only a couple of "open air" (non-air conditioned restaurants.) We travelled in early September when it was very hot and humid and no complaints about the comfort of the the restaurants. Can't comment on the kids... More
    1
    Vote
    Room Tips
    "Up grade or you won't get any service no matter what you pay"
    Read review
    "I recommend Select Club if you're not travelling with children"
    Read review
    "The select club is a definite plus, spotty wifi, balconies for views/monkeys, ground floor rooms had lots of..."
    Read review
    "We loved the adults only section, it was quiet. For families, rooms by the pool seemed like they'd be..."
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing