We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sandos Caracol Eco Resort

Hotwire.comUSD 197*
View Deal
Certificate of Excellence
GreenLeadersSilver level
07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 250*
USD 197*
Great Deal
USD 224*
USD 224*
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Sandos Caracol Eco Resort
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

12,176 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Sandos Caracol Eco Resort
See the most recent reviews
Showing 7,080: English reviews
Valencia, Spain
Reviewed 4 days ago NEW

My wife and I went here on our honeymoon. As a same-sex couple we never felt unwelcome, and we're able to hold hands freely while walking around the resort. Moreover, the adults only option was incredible, the wildlife was amazing, and the food was delicious.

Review collected in partnership with this hotel
 Report
Helpful?
2Thank Kristena M
Sudbury, Canada
Reviewed 4 days ago NEW

We were a very large group staying at this resort for a wedding; 75 in all, with accommodations ranging from 5 to 10 days. My first impression of the resort was that it was average with some areas needing updating but overall clean and we were comfortable. There were some issues with check-ins and room requests not being met...and while...

 Report
Helpful?
5Thank Pamela M
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Thank you so much for send us your review about your wedding experience at SandosCaracol, we are pleased to hear that you enjoyed your stay with us and that you mentioned some positive impressions during your stay. Regarding your comments about your room requests not being met, when we receive room requests, we add the corresponding notes to our system...

Wilmington, Delaware
Reviewed 4 days ago NEW

Come on people, it's Mexico... Go somewhere else if you want luxury! This resort met expectations in price for our group of 10. It was fine. Mostly true what other reviewers are saying in terms of property being in disrepair, animals/smell on property, beach accessibility and food quality but it seems in line with the price. The roofs were hay...

 Report
Helpful?
5Thank JoAnn F
Holtsville, New York
Reviewed 4 days ago NEW

we have spend 1 week at sandos caracol with our almost 2 yo, we had great experience, we loved the cenote in the main lobby, lots of different animals roaming the property, we have met great people from Argentina while dining at the Asian restaurant. Overall we loved the resort! Its big lots of stuff to do!

 Report
Helpful?
1Thank Kailani2
Baltimore
Reviewed 5 days ago NEW

Truly wonderful experience all around with tremendous personal attention. The family loved the ability to sail whenever we wanted. The kids enjoyed the snack bar and pools and of course the ever present wildlife.

Review collected in partnership with this hotel
 Report
Helpful?
1Thank Y3840SVmarkr
Halifax, Canada
Reviewed 5 days ago NEWvia mobile

Disappointing. Service was lacking and the food was on par with a high school cafeteria. Only saving grace was the select club and the grounds. Staff in Select club was excellent but management did little to enhance the experience of their guests. No events, music or daily entertainment around the pool. Will not return or recommend.

 Report
Helpful?
2Thank CharlesinNS
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

We appreciate the time you have taken to write your review about your recent stay in SandosCaracol. We are very happy to see that you enjoyed particularly our adult’s only section, thanks to the efforts of our staff who work diary with dedication and passion. Regarding your comment about your perception of not having events, music or daily entertainment we...

Sudbury, Canada
Reviewed 5 days ago NEW

I just returned from a week at Sandos. This was my first time to this part of Mexico so I was unsure of what to expect. I travelled with a large group of 28 for a friend's birthday. The resort was nice enough but too large for my liking. We upgraded to a junior suite and I have no complaints...

 Report
Helpful?
1Thank sharonJ8779SS
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

We would like to thank you for staying at SandosCaracol, and for sharing your experience with us! We are very glad to have read that you really enjoyed our Japanese and our Mediterranean restaurants and that you were pleased with our service. Being an eco-oriented resort we are committed to causing the least impact to our environment, respecting the flora...

Abbotsford, Canada
Reviewed 6 days ago NEW

We just got back from a 6 night stay at this resort. My wife and I were in the Select club adult only section and our daughter, son-in law and their 3 children were in the family section. We all very much enjoyed our stay. We loved that this resort was built in amongst the jungle where most seem to...

 Report
Helpful?
5Thank orca24
Wilton, Connecticut
Reviewed 6 days ago NEW

We stayed at the Adult exclusive side of the resort for 5 nights in spring break 2017. What we like most about this resort: rooms are clean, plenty wildlife around, people are friendly, especially Rene and Antonio serving in the Adult Select Club (breakfast and lunch). What they could improve are: food is just ok. People who sign up activities...

 Report
Helpful?
1Thank ADZhang
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

I would like to thank you for the time you took to express your thoughts you have shared with us, our main purpose is to surpass the expectations of the guests we have the pleasure to serve, we are glad to know that you enjoyed the wonders of our grounds and all the ECO experiences. We are glad to know...

Reviewed 6 days ago NEW

This resort is like no other: wildlife, great food and very pleasant stay. Rooms are older and need some love. The good: Food in a-la-carte better than most Great site with lots of animals, cenotes, vegetation Friendly staff Kids paradise. Hobbie Cats without monitors aboard Good bars The Bad Main pool overwhelmed by traffic and therefore dirty. Sometimes disgusting Beach...

 Report
Helpful?
4Thank Sylvain R

13,941 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (13164)
Viewed
Pool/Beach Area (2447)
Viewed
Hotel & Grounds (3150)
Viewed
Family/Play Areas (591)
Viewed
Room/Suite (864)
Viewed
Business Centre/Function Rooms (60)
Viewed
Dining (924)
Viewed
View from Room (215)
Viewed
Bathroom (147)
Viewed
1:43
Videos (15)
Viewed
Other (4751)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (692)
Viewed
Aerial Photography (76)
Viewed
Amenities (198)
Viewed
Beach (34)
Viewed
Cenote (15)
Viewed
Pool (22)
Viewed
Pool Select (23)
Viewed
Dining (76)
Viewed
Select Adult Only Club Deluxe Room (99)
Viewed
Select Adult Only Club Superior Room (70)
Viewed
The Hotel (79)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (85)
Viewed
Family/Play Areas (1)
Viewed
Hotel & Grounds (1)
Viewed
Pool/Beach Area (1)
Viewed
Room/Suite (5)
Viewed
Other (77)
07/05/2017 08/05/2017
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
3.6 km away
The Reef Coco Beach
The Reef Coco Beach
#103 of 213 in Playa del Carmen
3,595 reviews
28.6 km away
Barcelo Maya Tropical
Barcelo Maya Tropical
#7 of 17 in Puerto Aventuras
4,187 reviews
26.1 km away
Dreams Puerto Aventuras Resort & Spa
Dreams Puerto Aventuras Resort &...
#10 of 17 in Puerto Aventuras
4,450 reviews
Show Prices
Show Prices
Show Prices
35.8 km away
Grand Palladium Colonial Resort & Spa
25.8 km away
Catalonia Riviera Maya
Catalonia Riviera Maya
#8 of 17 in Puerto Aventuras
8,177 reviews
28.3 km away
Barcelo Maya Caribe
Barcelo Maya Caribe
#12 of 17 in Puerto Aventuras
3,006 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Room Service

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $234 - $600 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Hotwire, Expedia, Hotels.com, TripOnline SA, getaroom.com, HotelQuickly and Evoline ltd so you can book your Sandos Caracol Eco Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#31 Green Hotel in Playa del Carmen
#42 Top resorts Hotel in Playa del Carmen
#48 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#72 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
2,340 questions
Ask a question
Pittsburgh, Pennsylvania

See all questions (2340)

Questions? Get answers from Sandos Caracol Eco Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask ahead of time, eco rooms are close to pools and Aqua park”
sewcute211, 27 Apr 2017 | Read review
“The 100 Building is a great location.”
johnawright, 25 Apr 2017 | Read review
“no elevators so if you have a stroller choose first floors”
joannf544, 25 Apr 2017 | Read review
“Choose a renovated room. Old rooms are tired. and quite small for 4 people.”
451sylvainr, 23 Apr 2017 | Read review
“Unless you have the money to book into a beach front condo - Good Luck with a decent room”
bcc32017, 21 Apr 2017 | Read review
5 of 5
Hotwire.com
USD 197* /night
View Deal
Bookit.comUSD 224
Booking.comUSD 224
TripAdvisorUSD 197
View all 9 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates