We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Sandos Caracol Eco Resort

Show Prices
Certificate of Excellence
GreenLeadersSilver level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sandos Caracol Eco Resort
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

11,860 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 6,852: English reviews
Start your review of Sandos Caracol Eco Resort
 Click to rate
Reviewed yesterday NEWvia mobile

Fabulous resort with excellent food,drinks and service. Everything was spotless and the grounds were beautifully groomed. The rooms were spacious and very comfortable. There was so much to do there and the views were just breathtaking. Especially loved feeding the monkeys bananas right off of our balcony. We had such a wonderful vacation here that we can't wait to return....

 Report
Helpful?
1Thank Lisa B
alberta
Reviewed 2 days ago NEW

We had a beautiful room on the main floor. At first, I thought I would like to be on an upper floor, but when the animals and birds started visiting our balcony I changed my mind. There is a beautiful beach, although the water is quite rocky. We opted for the adult select rooms and couldn't have been happier with...

 Report
Helpful?
1Thank sushew
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear sushew, We appreciate the time you took to elaborate this review. Thank you for highlighting the things you enjoyed the most during your stay such as the local wild fauna and your room. We are very happy as well to see that you had a great time in our hotel and that you enjoyed particularly our adult’s only section....

Davidson, Canada
Reviewed 2 days ago NEW

We had beautiful weather there the first two weeks in February. All the bar and restaurant staff are awsome. Big thanks to all the ones at the elephant bar they are awesome , Roy , at sports bar , Martha at the elite pool bar. And her partner. Also at the elite restaurant the Las Liries. Samuel and his girls...

 Report
Helpful?
Thank rlwoodman
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear rlwoodman, Thank you for writing this great about your last stay with us. We would like tot thank you for recognizing and mentioning those staff members that made your stay memorable. Thank you for your compliments about their service, everyone will surely be happy to read about the recognition of their hard work. We will certainly take into consideration...

Long Island, New York
Reviewed 2 days ago NEWvia mobile

Sandos Caracol Eco Resort was a dream vacation. It is so much more than typical beach and pool resort. We were in the middle of a Mayan jungle and rain forest and a beautiful beach as well. We saw spider monkeys and snorkeled in the cenote and small river. The staff is so kind, especially Napolean, Gregorio, Adolfo, Elliot at...

 Report
Helpful?
1Thank JoMas16
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear JoMas16, We appreciate the time you have taken to write this review regarding your recent stay in our resort. Thank you for your kind positive comments about our guides and the experiences you liked most about our resort. It is truly great that your were able to enjoy the local fauna, as well as the educational and fun activities...

New York City, New York
Reviewed 3 days ago NEWvia mobile

This is our second time in the Sandos Caracol Eco Resort. I love the fact that it's immersed into the forest , populated by so many different animals and birds . I usually don't like the resort type of vacation, but the nature and the so many activities they have here , make me love to spend time in this...

 Report
Helpful?
4Thank anencioni75
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear anencioni75, Thank you for choosing us again to spend yet another great holidays with us. We are glad to know that you had the best experience with our Xcalacoco activities, guided by Nancy. She will surely be happy to learn about your nice review. It is indeed great that you enjoyed our not so conventional resort, and all the...

Collinsville, Illinois
Reviewed 3 days ago NEW

Our first trip to Mexico! We just returned from a seven day stay at Sandos Caracol, it was absolutely amazing. It was a great family vacation. We were able to take a romantic boat ride with Jesus. He was incredible, do not miss this experience. My kids fell in love with Lorenzo from the Entertainment Team. He had a dance...

 Report
Helpful?
Thank radergina
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear radergina, We feel honored to have been chosen as your destination resort in your very first trip to our lovely country. We are very happy to learn that you enjoyed from an amazing experience with us. Thank you for your compliments about Jesus, Pauline and Lorenzo, it is great that they could be a part of your holiday, and...

Winnipeg, Canada
Reviewed 3 days ago NEW

We were in the family (not adults only) area of the resort. Keep that in mind as you read this review. The adults only area may be quite different in some respects. First, this resort was great for a family with kids. There are kids of all ages everywhere. So, you don’t feel bad about your kids being in the...

 Report
Helpful?
5Thank Byron_the_Geek
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Byron_the_Geek, In the name of the Sandos family we would like to thank you for taking the time and effort to elaborate this extensive and detailed review about your holidays with us. It's great to read that you enjoyed from the variety of slides that our water park offers, thank you for the compliments. Furthermore our chefs will be...

Toronto, Canada
Reviewed 4 days ago NEW

We just returned from a one week holiday at Sandos Caracol. This is our second trip, and we enjoyed it even more than last year. We noticed an improvement in the food, at both the buffets and a la carte restaurants. The only negative aspect of dining a la carte, was the long wait times. We really appreciated the wonderful...

 Report
Helpful?
2Thank joannesolarski
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear joannesolarski, Thank you for choosing us to create new and wonderful memories. We feel honored to read that this time around you felt an improvement in our food. Here at Sandos Caracol we believe in the constant growth throughout our team efforts; it is amazing to read that you noticed this improvement. We are also grateful about your recognition...

Reviewed 4 days ago NEW

Spent two weeks there, found it very friendly the staff were awesome, the rooms were large and very clean, The eco part was in a jungle setting well laid out, with monkeys, deer, birds, the whole resort was spotless, the 8 resturants were top notch excellent food. I did think there were way to many kids, ( but it is...

 Report
Helpful?
2Thank Rick C
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Rick C, We are excited to hear that you loved your time here in our Eco Resort. Thank you for your nice comments about our facilities, services, and restaurants. It is great to read that you enjoyed the several aspects that compose our hotel such as the fauna, flora, and diverse restaurants. We truly appreciate your recommendations, and will...

Toronto, Canada
Reviewed 4 days ago NEW

This review is best for families or groups travelling with kids and staying in the main part of the resort. We did not stay in the adults only section, nor did we stay in the Premier Club or whatever they call it. 13 people that included 6 kids ranging from 9 to 15. Transfer from Airport: It is a large...

 Report
Helpful?
2Thank Christopher H
Web_Sandos, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Christopher H, We would like to thank you for taking the time to write this review about your recent stay at Sandos Caracol, it sounds like you had a wonderful time. Please know that your feedback is greatly appreciated it really means a lot to us when a guest takes the time to mention the things that you enjoyed...

13,490 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (12720)
Viewed
Pool/Beach Area (2362)
Viewed
Family/Play Areas (571)
Viewed
Hotel & Grounds (2991)
Viewed
Dining (883)
Viewed
Room/Suite (843)
Viewed
Business Centre/Function Rooms (59)
Viewed
View from Room (211)
Viewed
Bathroom (136)
Viewed
1:43
Videos (15)
Viewed
Other (4649)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (692)
Viewed
Aerial Photography (76)
Viewed
Amenities (198)
Viewed
Beach (34)
Viewed
Cenote (15)
Viewed
Pool (22)
Viewed
Pool Select (23)
Viewed
Dining (76)
Viewed
Select Adult Only Club Deluxe Room (99)
Viewed
Select Adult Only Club Superior Room (70)
Viewed
The Hotel (79)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (78)
Viewed
Hotel & Grounds (1)
Viewed
Other (77)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
3.6 km away
The Reef Coco Beach
The Reef Coco Beach
#105 of 211 in Playa del Carmen
3,394 reviews
25.8 km away
Catalonia Riviera Maya
Catalonia Riviera Maya
#8 of 17 in Puerto Aventuras
7,816 reviews
36.0 km away
Grand Palladium White Sand Resort & Spa
Show Prices
Show Prices
Show Prices
13.6 km away
IBEROSTAR Paraiso Del Mar
IBEROSTAR Paraiso Del Mar
#7 of 11 in Playa Paraiso
4,416 reviews
11.2 km away
Catalonia Playa Maroma
Catalonia Playa Maroma
#4 of 5 in Playa Maroma
6,488 reviews
13.3 km away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#5 of 11 in Playa Paraiso
4,622 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $232 - $501 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com and Hotels.com so you can book your Sandos Caracol Eco Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#12 Business Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#47 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#72 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
2,174 questions
Ask a question
Pittsburgh, Pennsylvania

See all questions (2174)

Questions? Get answers from Sandos Caracol Eco Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a main floor room corner and it was very quiet in the adults select section. Building 58”
 of 5 bubbles sushew, 24 Feb 2017 | Read review
“If you are a royal elite member. The penthouse”
 of 5 bubbles rlwoodman, 24 Feb 2017 | Read review
“If you do not have children, stay at the Adult Select Club. Definitely worth the extra money!”
 of 5 bubbles joannesolarski, 22 Feb 2017 | Read review
“would try 2nd floor next time, 1st floor seemed a little musty”
 of 5 bubbles O3956HErickc, 22 Feb 2017 | Read review
“Try for one of the updated newer buildings”
 of 5 bubbles 240christopherh, 22 Feb 2017 | Read review
5 of 5