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Sandos Caracol Eco Resort

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Sandos Caracol Eco Resort
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11,652 Reviews from our TripAdvisor Community

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Showing 6,733: English reviews
Nelson, British Columbia, Canada
Reviewed yesterday NEW

Have yet to stay at this resort yet...but if the efforts I have received from Staff member Ileana in Web Relations is any indication of the efforts the staff will take in making your stay memorable...IT SHOULD BE A GREAT VACA! Thanks again for your continued efforts Ileana...MUCH APPRECIATED!!!

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2Thank Staci P
Troy, Ohio
Reviewed yesterday NEW

This will be quite lengthy but you'll want to read it all the way until the end. I have yet to give a bad review to a resort while on a family vacation. We always find a way to have a good time even at some of our least favorite resorts. However this resort set an all time low. It...

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4Thank Shana A
Chicago, Illinois
Reviewed yesterday NEW

My first recommendation is this, go Royal Elite or don't go. Way better rooms and treatment plus exclusive restaurant with high end seafood and steaks! The water temp at the pools and waterpark were downright frigid! I mean poor kids. There has to be some "eco" way of heating them. The food at all other restaurants was passable. The snack...

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2Thank Ministryos73
Stroudsburg, Pennsylvania
Reviewed yesterday NEWvia mobile

Visited Sandos Caracol eco resort in January , once again we had a great time!! I am a royal elite member and I brought five of my friends with me this time. None of them had ever been to Mexico or a Sandos resort before, they were very impressed with the outstanding service we all received, how great all of...

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2Thank wgg53776
Reviewed yesterday NEWvia mobile

Just came back. Got there booked in weren't in room so luggage not delivered so took our own. No details to our rooms of what included in adult only !more worried about getting us to sign up for timeshares! This is a family resort period the adult only is quiet and you have your own pool and one restaurant for...

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1Thank shianne2
Reviewed 2 days ago NEW

I have never stayed at an "eco" resort before but have been to several all-inclusives. We booked the Adults Only Select Club and it was well worth it. My favorite part was the pool side breakfast where you were served to the table, and able to enjoy the quiet. Our room was great, smaller balcony but the little details like...

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1Thank Holly M
Calgary, AB
Reviewed 2 days ago NEW

We are a family of 5 (3 children, ages 14, 5 and 2). Stayed January 13-20 in a junior suite. After reading many of the reviews here, I did not have very high expectations for this resort. Honestly, I do not understand why this place gets so many complaints! If you booked this place I assume you know that you...

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12Thank lchacun
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear lchacun, Thank you for your lovely review about our resort. It is amazing for our hard working team to read that the hard work everyone is doing is being appreciated. We love to hear that our guests are enjoying our activities, facilities, food, etc.; and it is truly an honor to read that you enjoyed all of them. Regarding...

Rancho Palos Verdes, California
Reviewed 4 days ago NEW

We just stayed at this hotel chain motel 6 quality a week and half ago..... I do not recommend it . The one in Playa Del Carmen has a gold mine of a property but is just not there yet.... the owners have a heart for animals and gives a great Mayan experience( ruins are on the property are worth...

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3Thank lyrickell
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear lyrickell, We are truly sorry to read that our resort was not of your liking. We would like to start by extending our most sincere apologies to you about the sentiment you left with of a weak service regarding your room cleanliness. Rest assured that our management team will be reading this review and taking actions wherever needed. We...

Nashville, Tennessee, United States
Reviewed 5 days ago NEW

I have never stayed at an "eco" resort before but have been to several all-inclusives. We booked the Adults Only Select Club and it was well worth it. My favorite part was the beachside drink service and clubhouse nearby. They threw a heck of a NYE party as well. :) It was a great all-around experience with plenty to do...

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4Thank t1ffany_lynn
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear t1ffany_lynn, Thank you for taking the time to write this kind review about your recent stay with us. We love to hear that our New Years Eve party served it's purposed of creating amazing experiences for our guests. Thank you for your lovely words about our staff, it is great to read such nice comments about our service, and...

Philadelphia, Pennsylvania
Reviewed 5 days ago NEW

I straggled with mix feelings for this review. We were at Sandos Caracol last month. Our arrival was hard because I was not feeling good and when we got there the front desk services was awful. It took forever just to get the key for the room the girl who registered us never offer to send our luggage to the...

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1Thank Esther H
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Esther H, While we are very happy to read your positive comments, we would like to extend our most sincere apologies for the inconveniences you had during your stay. We strive to resolve all guests challenges with a sense of urgency as they are here to relax in a stress free environment. We can assure you that here at...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Concierge

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $238 - $551 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com and Hotels.com so you can book your Sandos Caracol Eco Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#12 Business Hotel in Playa del Carmen
#39 Top resorts Hotel in Playa del Carmen
#46 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#73 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
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Questions? Get answers from Sandos Caracol Eco Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go adults only if you are travelling without kids.”
 of 5 bubbles hollymR901IP, 22 Jan 2017 | Read review
“Get a room with last 2 digits 00-09 for first floor or request one of the updated rooms for a better location to the beach and restaurants.”
 of 5 bubbles lchacun, 22 Jan 2017 | Read review
“non-- everyone complained about their room-- new rooms and old rooms... they are just not ready for guests”
 of 5 bubbles lyrickell, 20 Jan 2017 | Read review
“If mobility impaired, ask for a ground floor room. If traveling with adults - definitely choose Select Club accommodations!”
  • I selected a deluxe room for the jacuzzi tub, which my sore muscles put to great use each night!
  • Loved my towel swan!
 of 5 bubbles SongnDance, 18 Jan 2017 | Read review
“There are different room types for everybody.”
 of 5 bubbles 941wendyj, 18 Jan 2017 | Read review
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