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Sandos Caracol Eco Resort

Carretera Puerto Juarez-Chetumal Km. 295, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (21359)
Pool & Beach (4015)
Dining (1605)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sandos Caracol Eco Resort
Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#66 of 294 hotels in Playa del Carmen
GreenLeaders Silver level
Welcome to Sandos Caracol Eco Resort, your “home away from home” in the Riviera Maya. The giant water park, world-class entertainment, and the beautiful beach location Sandos Caracol Eco Resort is one of the best all-inclusive resorts in Riviera Maya for both families and adults. Here at Sandos Caracol we aim to make your stay as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year. We have lots of exciting accommodation options to suit the needs of all travelers looking for an unforgettable Riviera Maya all-inclusive vacation. Take your pick from fully furnished spacious villas, to family friendly room options including standard rooms and chic penthouse suites with an ocean view. There is also an adult's only section which includes adult’s only facilities and exclusive areas. Whether you want to enjoy breakfast next to the pool, or lunch by the beach with views of the Caribbean Sea, you’ll find everything
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Full view
Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Game room
Tennis court
Water park
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Taxi service
Conference facilities
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Private beach
Additional bathroom
Interconnected rooms available
Private balcony
VIP room facilities
Flatscreen TV
Wake-up service / alarm clock
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Room types
Ocean view
Good to know
Family Resort
Languages Spoken
English, Spanish


Full view
Carretera Puerto Juarez-Chetumal Km. 295, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport45 kmSee all flights
Aerodromo de Playa Del Carmen6 kmSee all flights
See all nearby hotels
21088Reviews3803Q+A100Room tips
Traveller rating
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Popular mentions
Alan D wrote a review 14 Jun
Houston, Texas45 contributions25 helpful votes
My family travels to the Mayan Riviera quite often, we always go somewhere different; so we decided to try Sandos Caracol and we are very disappointed. For starters, our transportation dropped us off and there was no one to greet us; I stood waiting for 10 minutes for someone to help us with our bags, no one came. I moved my bags myself and had to track someone down to check my bags. We stood in line for 45 minutes waiting to check-in. After we finally checked in and got a room I had a Guest Service representative try and sell me on a timeshare. I have a 5 year old and 1 year old, my kids were crying, they were tired and hungry and the hotel was trying to get me to sit through a timeshare before I have even been to my room. My wife wanted to go to the room with the kids to cool down, not a single person offered to help her to the room or drive her. After I told the Guest Service (timeshare person) that we don’t do timeshares, he finally let me go to my room; I had to bring my bags myself. We wanted to go get some food, so we headed to the only place open the buffet. I did not want to believe the reviews, but they are right, the food is AWFUL. Breakfast and lunch are basically a carb and fruit buffet. I don’t understand how a family resort does not even have French fries or chick nuggets. The next day we went for breakfast, once again, carbs and fruit. They do have ONE person making omelet’s, but you have to wait about 15 min or eat the powdered scramble egg. One morning we got to the buffet (Toscano) right when it opened and got an omelet and found 2 giant hairs in it. Lunch was not better, so we spent our vacation eating cereal and fruit for breakfast and ate lunch everyday at the water park (hamburgers and hotdogs). I will say that dinners are not bad, if you can get into a specialty restaurant; I have young kids, so we were there by 6:00 and got a table. We ate at La Riviera and Los Lirios, both were good. We got reservation for the Brazilian (its ok) and El Templo. What does upset me is they said, these restaurants were fully booked, I had to ask several times to get a reservation; when we showed up there were numerous empty tables. Another down side, almost all the restaurants are open air (no AC), so at night when you want to cool down and enjoy dinner you are sweating. No my rant about El Templo; we got reservations after they told us that it was fully booked, showed up and there were 6 empty grills; 6 tables x 10 seats, 60 people could have been booked, so if you are there and they tell you there is no room, call them out. Also, we got food poisoning. My daughter and I ate the steak and both were throwing up in the middle of the night. I thought maybe it was just us, but we made friends with the family that sat at the table with us and both the father and his son who had the steak also got sick. I have been to the Mayan Riviera at least 20 times and I have never gotten food poisoning till we stayed here. Also, you cant go anywhere without someone trying to sell you on the Spa or pictures or a bracelet or hair braid or timeshare, I want to enjoy my vacation not be bothered by a sells person. Personally, I say avoid this resort, spend a bit more and go somewhere else.
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Date of stay: May 2021
Sleep Quality
1 Helpful vote
Response from F Nuno, Director General at Sandos Caracol Eco Resort
Responded yesterday
Dear AlanD384, We are sorry for your personal experience at our Resort, we wish you would call it your new home away from home. The only point that we would like to make is that our standards of food hygiene are the highest in the Riviera Maya, being audited by external companies and labs. At no point we got reports that would lead us into a food poison scene. Thanks again for coming to Sandos Caracol, Best regards,
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Shannon M wrote a review 13 Jun
1 contribution
My fiancé and I went for our first big vacation together. 6 nights and we only left the resort once for an excursion. The excursions are easy to plan and everyone on site was extremely helpful. The teatro shows and entertainment each night are a blast. **Highly recommend staying on adults only section as you have access to LA Jungla restaurant and secluded pool. La Jungla was by far our favorite restaurant. Made to order as you like options for breakfast and healthy fresh options for lunch. Vicky, Karina, Irene, Angel, Carlos, Diana, and the entire kitchen staff are amazing. Great service at the restaurant and the pool. After only 1-2 days they knew our faces and habits and made us feel so welcome.
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Date of stay: June 2021Trip type: Travelled as a couple
VegasLeob wrote a review 12 Jun
Las Vegas, Nevada83 contributions28 helpful votes
We had a fantastic week at Sandos Caracol! The property is is absolutely beautiful with a small water, cenote and lots amazing greenery/jungle on site! We saw monkeys in the trees, racoons, cats, birds and other animals wandering around all over. Great adult pool and the Royal Elite Rooms are very nice with a great balcony! The tours in the area are a blast, especially the Whale Shark Snorkeling! To top it off, we had a truly amazing dinner on the beach at the Riviera Restaurant! Special thank you to Executive Chef Israel for arranging it and making fantastic food for us, Chef Jorge for creating a work of art for our desert, and Noe, Gabriel and Sandra for providing top notch service! Thank you Sandos for making our stay so special!
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Date of stay: June 2021Trip type: Travelled as a couple
Response from GIOVANNA BARBIERI, Guest Services / Front Office at Sandos Caracol Eco Resort
Responded 4 days ago
Dear VegasLeob, We are very happy to read that you've enjoyed the natural essence of Sandos Caracol and that our staff made your stay unforgettable. We hope to receive you very soon again. Regards. Giovanna Barbieri Quality Manager
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Eloise S wrote a review 11 Jun
1 contribution
I had a family trip with my two little girls, and my wife. We had an unforgettable vacation, where we did many family activities, we are very grateful to the kids club staff, The girls wanted to spend the whole day there, they did so many activities and they had a great time with Sam, Alexis and Victoria. They keep saying they miss them already. Rest assured that we will return. Thank you very much girls.
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Date of stay: June 2021Trip type: Travelled with family
Response from GIOVANNA BARBIERI, Guest Services / Front Office at Sandos Caracol Eco Resort
Responded 4 days ago
Dear 110eloises, It is a pleasure to read that you've enjoyed your holiday , the activities and the staff! We will be happy to receive you and your family again in the future! Regards. Giovanna Barbieri Quality Manager
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Victoria T wrote a review 10 Jun
2 contributions
Richi is really fun and an energetic person. He’s very friendly he made our time here very enjoyable. He made us look forward to going to the shows at night. They became our friends right when we got there and it felt like a safe place to be at.
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Date of stay: June 2021Trip type: Travelled with family
USD 140 - USD 360 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about Sandos Caracol Eco Resort
Which popular attractions are close to Sandos Caracol Eco Resort?
Nearby attractions include Playa (1.1 km).
What are some of the property amenities at Sandos Caracol Eco Resort?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Sandos Caracol Eco Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sandos Caracol Eco Resort?
Yes, free parking is available to guests.
What are some restaurants close to Sandos Caracol Eco Resort?
Conveniently located restaurants include MVNGATA Beach Club & Rooftop, Coco's Cabanas, and Arezzo Restaurant.
Are there opportunities to exercise at Sandos Caracol Eco Resort?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Sandos Caracol Eco Resort have an airport shuttle?
Yes, Sandos Caracol Eco Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sandos Caracol Eco Resort?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Sandos Caracol Eco Resort?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Sandos Caracol Eco Resort?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (6.3 km).
Does Sandos Caracol Eco Resort have any great views?
Yes, guests often enjoy the ocean view available here.