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Sandos Caracol Eco Resort

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Traveller (16157)
Pool & Beach (2935)
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Overview
  • Excellent50%
  • Very good32%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
“select club”(1,304 reviews)
“aqua park”(457 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Pool
Restaurant
Airport Transportation
Room Service
4 Star accommodation
All hotel details
Additional information
Offers from Sandos Caracol Eco Resort
Offers & Announcements: Package Deal
Offers from Sandos Caracol Eco Resort
Offers & Announcements: Package Deal
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Reviews (14,717)
Filter reviews
8,358 results
Traveller rating
3,493
2,903
1,059
503
400
Traveller type
Time of year
LanguageEnglish
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3,493
2,903
1,059
503
400
Show reviews that mention
All reviewsselect clubaqua parkinternational buffetlos liriosmayan showskids clubel templomain poolromantic boat ridela toscanajade riverroyal elite sectionwater shoesselect areabrazilian restaurantkids water parkadults only section
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1 - 5 of 8,358 reviews
Reviewed yesterday via mobile

I do my best to give the benefit of the doubt. But this resort had no guidelines for sanitary or cleanliness. We travel every year to at least one resort so we’re well travelled. I’ve never been to a resort with such low standards. We...More

Thank Mariam G
Hotel's Favourite
Reviewed 9 June 2018

We travelled as a group of over 50 adults and children to Sandos Caracol Eco Resort April 15-22, 2018 for our wedding. I can’t say enough great things about this resort! It’s clean, the staff is wonderful, and there is a lot to do and...More

8  Thank Jaclyn d
Response from Web_Sandos, Director de Relaciones con Clientes at Sandos Caracol Eco ResortResponded 10 June 2018

Dear Jaclyn, While reading your review we can not say more than: WOW! Thank you for giving us the honor of hosting such an important, amazing and one of a kind experience for you. We can´t say we are surprise to read Kiani, Anacaren and...More

Reviewed yesterday

Positive: -upon arrival we were greeted quickly and asked about our tour preferences -we were told we got a free room upgrade -we were able to get into our room prior to the 3pm check in which was wonderful after 30 hours of travel and...More

Thank Shannon E
Reviewed yesterday via mobile

Some of the rooms are in real need of updating but the lovely maids work so hard keeping them clean. We had 2 double rooms, the boys room was bottom floor in block 52 and this room was so dark and smelly because it backed...More

Thank Claire f
Reviewed yesterday

I was booking our first reservation through the Vacation Club, and some of the procedures were not clear to me. Maridelmy Azura, the rep handling the reservation, was very patient and helpful. Thank you Maridelmy.

Thank jpayne003
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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Room Service
Free Internet
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Room Service
Wheelchair Access
Business Centre with Internet Access
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Babysitting
Airport Transportation
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Tennis Court
Hot Tub
Adult pool
Outdoor pool
Details
Price range
USD 152 - USD 396 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#29 Green Hotel in Playa del Carmen
#43 Top resorts Hotel in Playa del Carmen
#44 Family Hotel in Playa del Carmen
#54 Spa Hotel in Playa del Carmen
#55 Luxury Hotel in Playa del Carmen
#72 Romantic Hotel in Playa del Carmen
Room types
Suites, Family Rooms
Details
Price range
USD 152 - USD 396 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#29 Green Hotel in Playa del Carmen
#43 Top resorts Hotel in Playa del Carmen
#44 Family Hotel in Playa del Carmen
#54 Spa Hotel in Playa del Carmen
#55 Luxury Hotel in Playa del Carmen
#72 Romantic Hotel in Playa del Carmen
Room types
Suites, Family Rooms
Add Photo Photos
Traveller (16157)
Pool & Beach (2935)
Room & Suite (1575)
Dining (1169)
Family and Play Areas (694)
Amenities (198)
Business Centre & Event Rooms (75)
Questions & Answers
Ask a question
terry m
14 August 2018|
Answer
Response from kmikeyyy33 | Reviewed this property |
You do have access to Sandos Playa via a taxi. We did not take advantage of it as the kids were perfectly happy staying at our resort.
0
Votes
Alex V
13 August 2018|
AnswerShow all 4 answers
Response from RGColey | Reviewed this property |
Spent 11 nights here just got back, if it’s going to be a nice sunny day the staff have already raked and cleared all seaweed before you have woken up if it’s going to be a stormy day it gets washed up with the storm so it’s... More
1
Vote
Room Tips
"First floor rooms get a great deal of foot traffic noise but there no ramps or elevators for higher floors."
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"Get rooms by the beach"
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"I would recommend the Select Club rooms, they are adults only and have their own pool, beach area and..."
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"Don't choose the "Deluxe Room" if you have children. They will sleep on a sofa !!!"
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