We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Sandos Caracol Eco Resort

Travellers' Choice award winner
GreenLeadersSilver level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 3 more sites!
Professional photos
Sandos Caracol Eco Resort
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

11,426 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 6,591: English reviews
Reviewed yesterday NEWvia mobile

Great place to go with kids.. had a great time with friends.. good dinner choices.. snack bar leaves much to be desired. Pools were over crowded and needed cleaning.. preferred spending time in water park with family and 4 year old daughter. All in all spending quality time with family and friends is what mattered... xenote in resort was great.....

 Report
Helpful?
Thank David G
Queensland, Australia
Reviewed yesterday NEW

I stayed with my husband two nights.... 3-4th dec in a penthouse suite. We'd spent a wonderful 10 nights in Cancun and Cozumel and we had looked forward to ending our holiday staying at Sandos. Check in area was not airconditioned and it was extremely busy every time we passed through the lobby area. Forget trying to ring the help...

 Report
Helpful?
Thank 80_Sha
Duncan, Canada
Reviewed yesterday NEW

My daughter was married there on Nov 15,2016. Everything went great for the wedding. The venue on the beach was great. They closed down the restaurant be by the beach for us as there were 85 guests there for the big day. The rooms were dated but clean and well stocked daily with beer and pop. We had towels when...

 Report
Helpful?
Thank dianne m
Gatineau
Reviewed yesterday NEW

I am an over-planner, so I did a lot of research. I read the reviews on here and elsewhere. So I had particular expectations, and Sandos Caracol met and exceeded those expectations. First, a quick note on why me and my wife chose Sandos Caracol vs. all the other options - We were looking for something unique and more in...

 Report
Helpful?
6Thank Dederman
Windsor, Canada
Reviewed 2 days ago NEW

This was our 9th trip to Sandos Caracol and we came as a group of 16 adults specifically for the two days of events surrounding Dia de los Muertos, celebrated November 1 and 2nd. We were not disappointed at all and I would highly, highly recommend going for this event. We participated in all of the activities which included traditional...

 Report
Helpful?
2Thank rubyq
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear rubyq, On behalf of the Sandos family, we would like to thank you for your fantastic comments about our Eco Resort. We are truly honored to read your kind words about our facility; especially your emphasis on the arduous job we undertake in creating our diverse festivals. Thank you as well for recognizing our cultural mayan roots, which as...

Calgary, Canada
Reviewed 3 days ago NEW

This property requires a great deal of walking as it is very spread out with many paths. There are many activities for kids, but being at the pool or small beach are the adult highlights. The signage is not adequate and almost impossible to read at night. The resort should provide more written information about where to find out about...

 Report
Helpful?
2Thank mil0815
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear mil0815, While extending warm regards from Sandos Caracol Eco Resort, we would like to thank you for the time invested in sharing with us and this online community your experiences lived during your recent visit. It is nice to hear that you and your family enjoyed most of the many great things our resort has to offer. However, while...

Reviewed 3 days ago NEWvia mobile

With this being for my friends wedding the choice of this hotel was out of my hands but it was a really enjoyable stay and would happily return. The cleanliness of the hotel is superb throughout given the size of the place, the staff do a great job. The rooms are cleaned every day, one day I had my do...

 Report
Helpful?
1Thank Josh R
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

We would like to thank you for your wonderful review. It means a lot to all of us to read that your holidays with us turned out a a nice surpirse, and that you could enjoyed many of the different aspects of our hotel. We would like to extend our most sincere appreciation for your nice opinion about our a...

Nanoose Bay, British Columbia
Reviewed 3 days ago NEW

just arrived home from a week with family of 14. Five children, 9 adults. We had a wonderful time. Lots to do for all ages, the kids loved the animals, especially the monkeys and the water park and pool. They have a yoga instructor who is a real yogi not one of the dancers trying to teach their version of...

 Report
Helpful?
4Thank claytonnanoose
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear claytonnanoose, Please receive our kind greeting. We would like to thank you for the effort you took in writing this review. Our guest’s comments are very important to us, as we consider them as significant feedback on our performance and provide us with great ideas on how to improve our service. The smell you mentioned is because of the...

Reviewed 4 days ago NEW

Went on a family vacation with our children and we all loved it. The property was beautiful, natural and I felt like we were away from it all in the jungle. We saw spider monkeys, birds, and all kinds of animals. Truly amazing! The food was very good, the beach was beautiful and the staff was very friendly! Hervis, Elidan,...

 Report
Helpful?
1Thank Heidi C
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Heidi C, On behalf of the Sandos family, we would like to thank you for your fantastic review about our Eco Resort. We are truly grateful to read your kind words about our facility, location, food, and specially aboou the great service provided by our staff. Thank you as well for recognizing our team members individually, for it is...

Isle of Wight, United Kingdom
Reviewed 5 days ago NEW

Just spent another very long holiday at Sandos Caracol. It's just like going home to our Mexican family. Everything about it super especially the staff. We have made so many friends there who like us return often. We loved it so much we bought into the Royal Elite Holiday club. (Not timeshare) it's so fabulous, next years already booked.

 Report
Helpful?
2Thank ruthrK7590YB
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear ruthrK7590YB, It is amazing to read that thanks to your investment in the Royal Elite Club we will be seeing you more often. We would like to thank you for your great review and for your nice comments about our staff. We wil be waiting you for your next arrival here to your Mexican home Best regards, Giovanna Barbieri...

13,034 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (12264)
Viewed
Pool/Beach Area (2271)
Viewed
Hotel & Grounds (2905)
Viewed
Room/Suite (812)
Viewed
Business Centre/Function Rooms (59)
Viewed
Dining (865)
Viewed
Family/Play Areas (557)
Viewed
Bathroom (132)
Viewed
View from Room (207)
Viewed
1:43
Videos (14)
Viewed
Other (4442)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (692)
Viewed
Aerial Photography (76)
Viewed
Amenities (198)
Viewed
Beach (34)
Viewed
Cenote (15)
Viewed
Pool (22)
Viewed
Pool Select (23)
Viewed
Dining (76)
Viewed
Select Adult Only Club Deluxe Room (99)
Viewed
Select Adult Only Club Superior Room (70)
Viewed
The Hotel (79)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (78)
Viewed
Hotel & Grounds (1)
Viewed
Other (77)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
3.6 km away
The Reef Coco Beach
The Reef Coco Beach
#97 of 213 in Playa del Carmen
3,216 reviews
36.0 km away
Grand Palladium White Sand Resort & Spa
13.6 km away
IBEROSTAR Paraiso Del Mar
IBEROSTAR Paraiso Del Mar
#7 of 11 in Playa Paraiso
4,297 reviews
Show Prices
Show Prices
Show Prices
11.8 km away
Barcelo Occidental at  Xcaret Destination
Barcelo Occidental at Xcaret De...
#70 of 213 in Playa del Carmen
10,886 reviews
29.9 km away
Bel Air Collection Xpu Ha Riviera Maya
26.1 km away
Dreams Puerto Aventuras Resort & Spa
Dreams Puerto Aventuras Resort &...
#9 of 17 in Puerto Aventuras
4,040 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $246 - $612 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, BookIt.com, Priceline and Odigeo so you can book your Sandos Caracol Eco Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#12 Business Hotel in Playa del Carmen
#38 Top resorts Hotel in Playa del Carmen
#45 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
1,902 questions
Ask a question

See all questions (1902)

Questions? Get answers from Sandos Caracol Eco Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Penthouse suite was nothing special. Spa balcony could have been cleaner”
 of 5 bubbles 80_Sha, 6 Dec 2016 | Read review
“Building 70 is located near the lobby thus it is great because it is centrally located but it faces the parking lot.”
 of 5 bubbles Dederman, 6 Dec 2016 | Read review
“Upgraded rooms have an ocean view.”
 of 5 bubbles mil0815, 4 Dec 2016 | Read review
“Had jungle view and the monkeys would look at you from the trees. Just amazing!”
 of 5 bubbles heidic58, 3 Dec 2016 | Read review
“Junior Suite to get a bigger balcony!”
 of 5 bubbles mattadman, 2 Dec 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay