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The Reef Playacar

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The Reef Playacar
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4,272 Reviews from our TripAdvisor Community

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Showing 2,605: English reviews
Raleigh, North Carolina
Reviewed 20 October 2010

Let me first tell you about the good first. The grounds are beautiful. The beach was wonderful!! Most of the staff was very nice. Our room was 923, it was always very clean. I know that our maid spent at least an hour everyday cleaning it. She did not speak any English but was wonderful. I always take things from...

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1Thank tarheelmom
witesandybeach, Owner at The Reef Playacar, responded to this review

Thank you very much for taking the time to write this review on Tripadvisor. We appreciate your compliments and comments. We will also make sure to share your compliments regarding our bartender Jesús with him. We made a note of your comments regarding our Animation Team and swimming pool and will discuss these remarks with the involved departments. The buffet...

Saskatchewan
Reviewed 16 October 2010

A large group of us stayed at this resort and loved it. The grounds are beautiful!!! Rooms could use updating but we were hardly ever in them!! Buffet good and always changing. Snack bar was fantastic!! Playacar area is a wonderful area to be at - well maintained and within walking distance to Playa Del Carmen. I would stay here...

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2Thank Cdngal
Vancouver, Washington
Reviewed 15 October 2010

My husband and I stayed at this resort with another couple for our 10th wedding anniversaries. We absolutely loved it! We had booked via Expedia, and ended up with 2 separate beds instead of the one King as we had reserved. But after two nights they were able to get us moved. Since we went during their slow season, the...

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3Thank Brando1229
California
Reviewed 14 October 2010

The location is excellent. Within walking distance to 5th Ave. where all the shopping and restaurant are located. The beach area is very nice. The grounds at the hotel is like being in a tropical jungle. There are two pools and one has a swim up bar. Food was very good... The rooms were just average but always clean. Our...

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1Thank 22Vegas
Reviewed 8 October 2010

This was my second time going back to The Reef this year. It's a great get away! The staff is wonderful ...Roberto is a young but great bartender I hope the hotel keeps him for a good while! Rosie does some of the best breakfast !! As for Luis and Pancho very out going people and will make the best...

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Thank ecc0130
witesandybeach, Owner at The Reef Playacar, responded to this review

We are glad that you enjoyed your second stay with us and we really appreciate your nice review. We will make sure to share this with our staff. We look forward to welcoming you back to experience another amazing vacation. Please contact the hotel before your next arrival at mexico@thereefresorts.com , so we can make sure you will get the...

Houston, Texas
Reviewed 7 October 2010

I'm a frequent traveler to Mexico having been numerous times in the last 10 yrs, east and west coast. PDC has become our favorite town to visit and The Reef is our favorite resort when we are there. I have stayed at the Reef 6 times, dating back to 1999, loved it back then and love it even more today....

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3Thank stickyTex
Vancouver, Canada
Reviewed 30 September 2010

The Good: Beautiful Grounds, beautiful and well groomed beach. Bartenders (Roberto!). Restaurant staff, at both the buffets and a la carte. The Reef Marina - the best dive shop in Playa. Some of the buffet food was excellent. Italian a la carte restaurant was excellent. The Bad: Beds were very hard and uncomfortable. Lock on the room safe was extra....

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4Thank Andrew P
everywhere
Reviewed 29 September 2010

Well you cant go by a review all the time you get out of a vacation what you put in no matter where you are. Let me start by saying what this hotel lacks in size it makes up everywhere else. We have traveled somwhere for the past 15 years and stayed in huge 5 * plus resorts which were...

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3Thank Goodtimesroll4me
Montevideo, Uruguay
Reviewed 28 September 2010

Nice rooms. The environment is great. The beach is very good and very close to every room, something that doesn't happen in the bigger hotels. The worst part was the owful time we had when we arrived and someone named Erik tried desperately to sell us a Vacation Club. I've been in hotels in 12 countries in 4 continents, and...

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3Thank dcardozo
Ga
Reviewed 23 September 2010

We stayed here some time ago but I forgot to leave a review and decided it was time. We loved it so much that we just booked another trip for this December to celebrate our 11th anniversary and my son's 6th birthday. We have stayed all over the Caribbean and this resort has to be near the top of our...

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3Thank arwen944
witesandybeach, Owner at The Reef Playacar, responded to this review

Thank you very much for such a nice review. It is a real pleasure to us to read it and it is very gratifying to hear that you fell in love with our Resort, we like to know that our guests feel that in our hotel. Your comments give a very interesting impression of our resort. We hope your review...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Beachfront
  • Breakfast included
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Meeting Rooms
Official Description (provided by the hotel)
This boutique style all-inclusive resort is located on a beautiful white sandy beach just steps away from the famous 5th Avenue in Playa del Carmen, Riviera Maya, Mexico. The hotel offers all food and domestic drinks, 1 buffet restaurant, 2 a la carte restaurants, Italian & Gourmet($), snack bar, ice cream parlor, various bars including a swim up bar, 2 pools, kids club, daily activities & nightly entertainment. ... more   less 

Additional Information about The Reef Playacar

Address: Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $234 - $488 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Reef Playacar 3.5*
Number of rooms: 196
Reservation Options:
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Also Known As:
Reef Playacar Hotel Playa Del Carmen
Reef Club Playacar
Reef Playacar Mexico
Reef Playacar Playa Del Carmen
The Reef Playacar Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#49 Top resorts Hotel in Playa del Carmen
#55 Spa Hotel in Playa del Carmen
#62 On the Beach Hotel in Playa del Carmen
#64 Family Hotel in Playa del Carmen
#80 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Reef Playacar staff and other travellers.
212 questions
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Thorold

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Questions? Get answers from The Reef Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“its really luck”
 of 5 bubbles badgersfan4, 24 Mar 2017 | Read review
“If you have mobility issues, request a first, ground floor room”
 of 5 bubbles dann98, 18 Mar 2017 | Read review
“rooms on west side (middle of grove) are quieter”
 of 5 bubbles rosannac870, 16 Mar 2017 | Read review
“Building 1 and 2 have great views but can be loud late into the night because of the nightclub bar, Building 10 is closest to the pool and restaurant but can be loud during the day!”
 of 5 bubbles LVFire, 16 Mar 2017 | Read review
“Try and get a in villa 7 or 15 top floor nobody above you, just remember the stairs”
 of 5 bubbles webone, 14 Mar 2017 | Read review
5 of 5