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The Reef Playacar

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The Reef Playacar
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4,038 Reviews from our TripAdvisor Community

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Showing 2,483: English reviews
Detroit, Michigan
Reviewed yesterday NEW

The only good thing about this resort was the location and beach. Unfortunately, we had to book here last minute, as the hotel we originally choose to stay at was located too close to the music festival for our preference. Upon arrival, we were assigned a room, prior to having a representative try to talk us into listening to their...

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1Thank Y9328SOanonymous
Bronx, New York
Reviewed yesterday NEW

Wonderful place, but poor quality paper towel and the pool is not Warm. Also, the food is only good. The rest of the property is fantastic. Nice green areas and it is a very rrlaxing place. I wanted come back but i will carry my own paper towel.

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Thank lissettec927
Busto Arsizio, Italy
Reviewed yesterday NEW

Our stay was nice and we had no troubles. Only one thing I would like to point out: the knowledge of the English language by some operators is sometimes poor and this is not good when a problem arises. This is what we experienced. At any rate they were minor issues.

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Thank Cristina R
New York City, New York
Reviewed 2 days ago NEW

Went there to celebrate my birthday with my twin sister. Soon as we walked in we was offered a glass of champagne. Only thing I was upset about was check in, room was not ready when we arrived. Otherwise I had an amazing stay! Staff was very attentive and nice. Also a beautiful resort, thank you!

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Thank Alexis F
Windsor, Canada
Reviewed 3 days ago NEW

We were looking for a smaller resort and it was great. 18 villas all in a tropical setting I was told is Mayan style. Only 1/2 hr. from Cancun Airport. Shuttle service waiting for us at 9:30 pm. We flew with Sunwing out of Windsor, Ontario.Our room was nice. Housekeeping immaculate..cleaned every day, fresh towels etc..no problem with shower or...

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1Thank midget04
Luxembourg City, Luxembourg
Reviewed 5 days ago NEW

We had a very good time in your hotel, but the rooms we were given on the ground floor were very humid and had absolutely no sound isolation. It was impossible to enjoy the famous mexican siesta and even at night we were waken up by people coming into the house late. The staff was very good and the new...

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1Thank Nikos_Marika
Mérida
Reviewed 5 days ago NEW

I stayed there with my family from 02-06 January 2017. the food was good, the buffet, the Italian restaurant and the Mexican. premises beautiful, nice pool, not big but nice beach WONDERFUL!!!!!! the best part and activities from the animation team nice. staff very respectful , receptionist, those that they work at the reception area as well. the only thing...

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2Thank onn_toi
Tampa
Reviewed 6 days ago NEW

I would definitely recommend this resort! The service was stupendous, the service staff was always very polite and eager to help you. The beach is also great, along with nice activities organized by the recreation team. Very friendly recreation staff, specially Emmanuel and Tyler, made the stay much more fun.

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1Thank albertoanez
San Diego, California
Reviewed 1 week ago

We had three rooms for a family vacation over new year's eve. The location and beach are very nice. The food is very good. Great facilities, friendly service, and excellent new year's eve buffet and party.

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Thank johnhC3962IC
Luxembourg
Reviewed 1 week ago

The staff gets 5 stars, as does the food and warm personable service. Muchissimas gracias to senor Paulino, senora Gladis, senorita Yuceli, senor Guadalupe and all their colleagues for their attentiveness and kindness. Great animation team. Fantastic New Years fiesta with great party and great food. And the beach is gorgeous! On a less positive note, the rooms need major...

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3Thank Marika P

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Beachfront
  • Breakfast included
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
This boutique style all-inclusive resort is located on a beautiful white sandy beach just steps away from the famous 5th Avenue in Playa del Carmen, Riviera Maya, Mexico. The hotel offers all food and domestic drinks, 1 buffet restaurant, 2 a la carte restaurants, Italian & Gourmet($), snack bar, ice cream parlor, various bars including a swim up bar, 2 pools, kids club, daily activities & nightly entertainment. ... more   less 

Additional Information about The Reef Playacar

Address: Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $263 - $499 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Reef Playacar 3.5*
Number of rooms: 196
Reservation Options:
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Also Known As:
Reef Playacar Hotel Playa Del Carmen
Reef Club Playacar
Reef Playacar Mexico
Reef Playacar Playa Del Carmen
The Reef Playacar Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#47 Top resorts Hotel in Playa del Carmen
#53 Spa Hotel in Playa del Carmen
#61 On the Beach Hotel in Playa del Carmen
#64 Family Hotel in Playa del Carmen
#82 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Reef Playacar staff and other travellers.
195 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in room 314 just a quick walk to the restaurants, pool and beach. As mentioned in my review a smaller resort”
 of 5 bubbles midget04, 14 Jan 2017 | Read review
“Please avoid the premium package as the best part is on the beach”
 of 5 bubbles onn_toi, 12 Jan 2017 | Read review
“Avoid ground floor rooms especially in the internal garden/jungle.”
 of 5 bubbles Marix, 9 Jan 2017 | Read review
“Stay in Villas 8-11 if you want to be closer to the pool, bars, etc.”
 of 5 bubbles ChicagoHagop, 29 Dec 2016 | Read review
“Insist on a newly renovated room if you have to stay here.”
 of 5 bubbles LizSeabright, 27 Dec 2016 | Read review
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