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Iberostar Tucan Hotel

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6,114 Reviews from our TripAdvisor Community

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Showing 4,375: English reviews
Manchester
Reviewed 1 week ago

We stayed there for 2 weeks last April and loved the hotel (decor, animals, food, staff etc. The monkeys are certainly the highlight of the place but the tucans were my favourite place to go every day! the only negative point I would say is that the beach is huge and beautiful but all the beds are on the top...

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3Thank NathalieStephen
Lethbridge, Alberta
Reviewed 1 week ago

Just came back from a week with 2 other families. Beach was beautiful white sand. Nice big pool but usually went to the beach instead. Plenty of beach chairs with shade and sun to accommodate all. All the staff was very friendly, from the landscapers, restaurant staff, housekeeping and security. Rooms were clean and well attended - even with our...

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4Thank srjr71
Winnipeg
Reviewed 1 week ago

MISSING YOU ALREADY IBEROSTAR TUCAN! We stayed at Iberostar Tucan January 1-8/17. We were a group of six ranging in age from 15-69. We had such a fantastic time, and I have nothing negative to say about our experience. This is our 4th time to this area, and each time we have stayed in different resorts. This resort had everything...

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6Thank beachgirl1003
Reviewed 1 week ago

We found this resort to be a family-friendly place. It was beautiful! The beach was lovely, the activities were fun, the food was excellent, the staff were all so kind, friendly and helpful. We would love to return to the Iberostar Tucan!

Review collected in partnership with Iberostar
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2Thank SyllySap
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for choosing IBEROSTAR Tucan & Quetzal to spend your recent vacation. We are glad to know that every aspect of our services, facilities and entertainment were of your liking. It would be a pleasure to welcome you back any time. Sincerely, Quality Manager IBEROSTAR Mexico

New Hampshire
Reviewed 1 week ago

We visited Iberostar Tucan (IT) this year for the 4th time, with a family group of 10 (ages 10-80). Our impression remains very positive. In our opinion, this resort is best for : families with pre-teen kids. In our opinion, this resort is not so good for you if you are looking for a major non-stop party spring break ,...

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11Thank B_2NewHampshire
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We are grateful for having welcomed you at IBEROSTAR Tucan & Quetzal. It is a pleasure to hear that our hotel once again provided with a wonderful experience to you and your family. Thank you for commenting on the positive remarks you had during your last visit from our attentive staff, entertaining shows and activities, delicious gastronomy and...

Wales
Reviewed 1 week ago

A nice hotel, situated well near the beach with lovely grounds. Food good although could have been a little warmer sometimes. Specialized restaurants a bit limited with choice for your inclued meals. Very good service from Mexican staff at the hotel. Some rooms located better than others. A very big hotel like most others in the area. Very nice pool...

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1Thank onemoretraveller
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for your recent stay at IBEROSTAR Tucan & Quetzal for the holydays. We are pleased to read about how well you enjoyed your vacation at our gorgeous beach and beautiful grounds. It is also great to hear that our food and drink service as well as our staff service were satisfactory. We like to inform you...

Greeley, Colorado
Reviewed 1 week ago via mobile

We have stayed at several resorts in Mexico and this was the worst. The noise at night in our room from the stage was unbearable. It started about 8 and went until about midnight every night. We were in 1628 and it was so loud we had to keep the volume up on our tv to drown it out. There...

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3Thank hami9a
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We are thankful for your recent visit to IBEROSTAR Tucan & Quetzal. We are happy to read that you enjoyed our beautiful surroundings and our tasty dishes. We truly regret to know that your experience with us did not meet your expectations. We kindly invite our guests to visit our web site to get a global perspective of...

Winnipeg, Manitoba
Reviewed 1 week ago

We stayed at Iberostar Tucan (which is the same resort as Iberostar Quetzel - it just depends which side your rooms are on), during the first week of January. We were very satisfied with our stay, and would recommend it to anyone wanting a nice family vacation. It is very clean, well-staffed, well-located, and has terrific food and drink. The...

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7Thank WinnipegSteve
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We are thankful to you for recently staying at IBEROSTAR Tucan & Quetzal and for taking from your time to write this review. It pleases to know that your family had a wonderful experience enjoying our accommodating services and facilities from our marvelous natural wonders to our pleasant staff service and our delightful beach. We are looking forward...

Toronto, Canada
Reviewed 1 week ago via mobile

4/5 Stars. The food was fantastic, the people were very friendly, and beach was amazing! The resort is strongly catered towards families with young children. We travelled as a couple and found the resort was not set up as well for adults. My mistake I suppose; I could/should have done more research. Although the amenities were all very good, I...

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2Thank mgo_travel155019
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for your recent stay at IBEROSTAR Tucan & Quetzal. It is great to know that our delicious food, amazing beach and accommodating staff were a positive factor for you to enjoy your experience. Certainly, we are oriented towards a family environment but will gladly look forward to welcome your family in a future. Kind regards, Quality...

Reviewed 1 week ago

We just returned from a fabulous family holiday with our 2 young adults which are 21 and 19. We all had an amazing time at the Iberostar Tucan. The beach has blue water and white soft sand which makes for incredible walks on the beach. We walked to Playa del carmen which takes about 40 minutes. It is neat to...

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5Thank Angela B
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for staying at IBEROSTAR Tucan & Quetzal. It gives us great pleasure to know that you experienced a wonderful time walking through our pleasant beach and facilities, eating our delicious dishes and being accommodated by our amazing staff members to whom we will gladly forward your compliments. We will be on the wait for your soon...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $269 - $714 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#13 Family Hotel in Playa del Carmen
#21 Top resorts Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#29 Spa Hotel in Playa del Carmen
#30 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Tucan Hotel staff and other travellers.
685 questions
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Questions? Get answers from Iberostar Tucan Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Doesn't matter if you don't get an ocean view.”
 of 5 bubbles jamiebH9558XV, 16 Jan 2017 | Read review
“We reserved the Junior Ocean view (Rooms 1032, 1023). Lovely views. Note that 1023 had a rather large tree obscuring much of the view.”
 of 5 bubbles Ltkije, 14 Jan 2017 | Read review
“Near the beach, or near the lobby, if you want to have it quieter.”
 of 5 bubbles WinnipegSteve, 8 Jan 2017 | Read review
“Block 12 is good handy for beach and pool, you also get a visit from the monkeys!”
 of 5 bubbles kate-lees, 7 Jan 2017 | Read review
“I think all the rooms would be good at this resort.”
 of 5 bubbles debbiecU987RD, 6 Jan 2017 | Read review
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