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05/12/2017 06/12/2017
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    Iberostar Tucan Hotel

    Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
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    05/12/2017 06/12/2017
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    Traveller (7841)
    Pool & Beach (1948)
    Room & Suite (835)
    Overview
    • Excellent63%
    • Very good27%
    • Average7%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “star friends” (467 reviews)
    “howler monkeys” (201 reviews)
    “steak house” (377 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Rooms
    5 Dec.6 Dec.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (6,711)
    There are newer reviews for Iberostar Tucan Hotel
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    11 - 15 of 4,659 reviews

    Reviewed 1 week ago

    This review is probably aimed at some of the more mature travellers. We have fond memories of the Tucan and Quetzal but having just returned we have decided not to go back. The good things include the setting, the staff, cleanliness and lots of food...More

    6  Thank Ann H
    Response from Quality manager I, Quality Manager at Iberostar Tucan HotelResponded 4 days ago

    Dear guest, We are thankful to you for having returned to IBEROSATR Tucan & Quetzal. It makes us happy to hear that our natural wonders, our remarkable staff and food offer have been the highlight on your experiences. On the other hand, we are deeply...More

    Reviewed 1 week ago via mobile

    We stayed at Iberostar Tucan for 14 days, my husband and I and 8 year old son. Throughly enjoyed our time here, the staff are very helpful and friendly in all aspects of the hotel. The kids club staff are the best I've ever known...More

    4  Thank loulousoph
    Response from Quality manager I, Quality Manager at Iberostar Tucan HotelResponded 4 days ago

    Dear guest, We are thankful for having hosted you at IBEROSTAR Tucan & Quetzal. It is wonderful to know that you had a memorable family vacation and that our Kids Club staff, activities and Bar service were the highlights of your stay. Your kind recognitions...More

    Reviewed 1 week ago

    Our room was in building 16 - great location. Central to pool, ocean, restaurants and jungle path. We have been there many, many times. Love the place and liked the new improvements, new waterfalls, new plants (especially silver palms), We return to this specific resort...More

    1  Thank Marie B
    Response from Quality manager I, Quality Manager at Iberostar Tucan HotelResponded 1 week ago

    Dear guest, On behalf of our Management, we would like to thank you for your loyalty and recent visit to IBEROSTAR Tucan & Quetzal. It is of great pleasure that our staff has become an exceptional aspect of your experience at our hotel. Certainly, we...More

    Reviewed 2 weeks ago

    Our family of four (two daughters 21 & 19) vacationed at the Tucan August 2017. Forgot about doing my review until I started for 2018 vacation. Booked with Cheap Caribbean again. Used private transfers with Transfers USA, which I 100% will continue to use them....More

    3  Thank ceo1213
    Response from Quality manager I, Quality Manager at Iberostar Tucan HotelResponded 1 week ago

    Dear guest, We would like to express our gratitude for your preference and recent visit to IBEROSTAR Tucan & Quetzal. It was such a pleasure to host you and your family on your vacation and it is so fulfilling to know that you enjoyed our...More

    Reviewed 2 weeks ago

    We have been to this resort 6 or 7 times in the past few years, and I am always amazed how much time people spend complaining about the food on Trip Advisor. In trying to please a variety of tourists from around the world, they...More

    18  Thank mikabella01
    Response from Quality manager I, Quality Manager at Iberostar Tucan HotelResponded 1 week ago

    Dear guest, We are grateful for your preference and for the time you have taken to share your opinion about your stay at IBEROSTAR Tucan & Quetzal. Certainly, our staff strives to please each and every one of our guests, as well as provide them...More

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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Beachfront
    • Bar/Lounge
    • Spa
    • Free Internet
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Tennis Court
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • USD 208 - USD 568 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #13 Family Hotel in Playa del Carmen
    • #17 Green Hotel in Playa del Carmen
    • #25 Romantic Hotel in Playa del Carmen
    • #25 Top resorts Hotel in Playa del Carmen
    • #33 Spa Hotel in Playa del Carmen
    • #36 On the Beach Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 350
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Hotels.com, Travelocity, Cancelon, Prestigia, TravelUp, Hotwire, getaroom.com and TripOnline SA so you can book your Iberostar Tucan Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Iberostar Playa Del Carmen ,
    • Iberostar Tucan Mexico ,
    • Iberostar Tucan Playa Del Carmen ,
    • Playa Del Carmen Iberostar ,
    • Iberostar Tucan Quetzal ,
    • Iberostar Tucan Playacar ,
    • Iberostar Tucan Hotel Playa Del Carmen, Riviera Maya, Mexico
    Add Photo Photos
    Traveller (7841)
    Pool & Beach (1948)
    Room & Suite (835)
    Dining (616)
    Hotel & Grounds (4638)
    Family and Play Areas (113)
    Business Centre & Event Rooms (41)
    Bathroom (36)
    Nearby
    Royal Hideaway Playacar
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    .84 km away
     
    Hotel Riu Palace Mexico
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    .51 km away
     
    Hotel Riu Yucatan
    5,927 reviews
    .30 km away
     
    Sandos Playacar Beach Resort
    13,170 reviews
    .11 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Anne B
    17 November 2017|
    Answer
    Response from MPA-UK | Reviewed this property |
    I think you are best to see what room they give you and if you are not happy ask what else is available. You can then go and have a look at some alternatives and pick the one that you like.
    1
    Vote
    sherrylyn5
    15 November 2017|
    Answer
    Response from Anne B |
    Out travel agent arranged for adjoining rooms at a cost of roughly $300 a week to guarantee this. My advice would be to work with a travel agent to guarantee this and expect to pay for this service.
    1
    Vote
    Room Tips
    "If you can, pay extra for rooms near the front, which will be quieter away from the theatre."
    Read review
    "The center is the best for getting to both the beach and back to the restaurants."
    Read review
    "I used to think making a request would work, but requests are no longer honored!"
    Read review
    "Rooms in the 1700 building well located. Close to the restaurants and not far from the pool."
    Read review
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