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Iberostar Tucan Hotel

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6,015 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Tucan Hotel
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Showing 4,320: English reviews
Lodi, Wisconsin
Reviewed 2 weeks ago

Pro: Staff as always extremely nice and friendly, Beach and sand: clean with no rocks to walk on. Buffets always something to appeal to your taste. Also, noticed a marked improvement in preparing and selection of beef items. The Steak House had some real good steaks this time. Sorta wish it was a classier location like the Italian or Japanese...

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Helpful?
5Thank chucksue13
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for your preference at IBEROSTAR Tucan & Quetzal to enjoy your vacations. It is gratifying to hear that you have found several improvements and accommodating services since your last visit to our resort as our main goal is to provide our beloved guests with the best experiences while vacationing with us. We...

Staten Island, New York
Reviewed 2 weeks ago via mobile

I have to say, this resort was absolutely fascinating. A forest path that takes you to pool, beach , restaurants, was filled with beautiful peacocks, flamingos , monkeys, and iguanas. Other little animals which I can't recall what they were called, could also be found roaming. It was unlike any other resort. The staff was absolutely incredible. I cannot say...

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Helpful?
5Thank oakley84
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for writing such a nice review about your recent stay at IBEROSTAR Tucan & Quetzal. We are pleased to read that everything about your vacation went wonderfully. Your kind words highlighting our amazing staff service, especially the one provided by Marco will be gladly shared with the entire team. It was a pleasure to have you...

Sunderland, United Kingdom
Reviewed 3 weeks ago

Has 6 al a cart restaurants which are superb and 2 large buffet style. Food is excellent in all of them. The wild animals in the jungle in the middle of the hotel were fantastic. Don't need to take hair dryers, shower gel, shampoo, conditioner as this is replenished in your room every day. Never done all inclusive before, but...

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Helpful?
7Thank angiesan2016
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for the time you took to share your experience at IBEROSTAR Tucan & Quetzal. It is fantastic to read that all about your stay, from our gorgeous beach to our entertaining activities and our amazing were of your liking. Our main concern is for our dear guests to enjoy their experience with us and we are...

Reviewed 3 weeks ago

We have been to this resort three times (twice before the fire, once after) and are returning for the fourth time this December. While a few things changed after the fire there are still many of the same great people here and the natural surroundings are unique. We look forward to returning to this happy place and seeing them all...

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Helpful?
4Thank Ra H
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We are thankful for your preference by choosing IBEROTAR Tucan & Quetzal as your vacationing spot. It is motivating to hear your compliments about our hardworking staff that aim to create memorable experiences to our guests. We are looking forward to welcome you again. Warm regards, Quality Manager IBEROSTAR Mexico

Kelowna, Canada
Reviewed 3 weeks ago

This is my first time to this hotel, From when I checked in to when I left this place is totally 5 star hotel. All of the staff are amazing they were wonderful. The food was amazing in all of the restaurants, My room was spotless, The grounds were breath taking as all of the natural waterfalls. Love this place...

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Helpful?
7Thank Palm_trees1
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Tucan & Quetzal to spend your recent vacations. We truly appreciate your preference. It is a pleasure to hear that we exceeded your expectations with our amazing staff, delicious food, beautiful setting. We are happy that you enjoyed a memorable experience. It would be an honor to welcome you back. Best regards, Quality...

North Providence, Rhode Island
Reviewed 3 weeks ago

My daughter, her boyfriend and I just returned on Nov 5th after 9 days at the Tucan. Would definitely return again. Thinking of returning in April. The rooms are just "standard" but always kept clean and big enough for the 3 of us. the grounds on the other hand were awesome. The jungle was amazingly beautiful with waterfalls, suspension bridges...

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Helpful?
6Thank jane m
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, On behalf of all our IBEROSTAR Tucan & Quetzal team, we would like to thank you for your recent stay with us. Your lovely comments about your experience at our lovely facilities and amazing pool & beach area motivates us to continue working to offer our beloved guests the best stay. We also appreciate your positive comments on...

Stoney Creek, Canada
Reviewed 3 weeks ago

This resort was first class. Everything about it was fantastic and the staff was excellent. We enjoyed the "wildlife" and the grounds were beautiful. Would definitely return to this resort again. The restaurants were really good and the pool was big and refreshing.

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Helpful?
5Thank peppydeadman73
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for recently staying at IBEROSTAR Tucan & Quetzal. It is wonderful to read that all about your vacation with us was fantastic, specially our roaming wildlife and beautiful grounds. It will be a pleasure to welcome you again for another relaxing and tasty experience. Best regards, Quality Manager IBEROSTAR Mexico

Vegreville
Reviewed 3 weeks ago

We used this trip as a sort of honeymoon, but went with a couple friends. I really loved this resort! I've been to Mexico 5 times, and this is near the top of my list. - Great, clean, spacious room with a balcony. Clean bathroom and a great shower! - Check in/out was easy and quick and the lobby was...

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Helpful?
7Thank waxandall
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Tucan & Quetzal to celebrate a special occasion with your friends. We are flattered to know that we are within your favorites. We truly appreciate you have taken the time to share your experience and how much you enjoyed from our fun variety of daily and nightly entertainment to our gorgeous surroundings and...

Berlin, New Hampshire
Reviewed 3 weeks ago

Just returned from a two week stay at the tucan quetzal complex very happy with all aspects room food drinks beach pools tropical setting and very professional hardworking friendly staff with most speaking English. I would highly recommend this resort to anyone looking for a great worry free holiday try to match it in the states you can,t do it...

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Helpful?
3Thank sashanh1
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for your preference for IBEROSTAR Tucan & Quetzal to spend your recent vacations. It is wonderful to hear that you had a wonderful experience with us and we truly appreciate your recommendation. Your kind words are motivating to continue hard working. We hope to welcome you again for another wonderful vacation. Best regards, Quality Manager IBEROSTAR...

Willard, Ohio
Reviewed 4 weeks ago

We arrived around noon. Got checked in and learned where are rooms were going to be. We ended up being the Quetzal side. Our buildings were very close to beach/pool so we didn't mind. We ended up loving that side. You can use the whole resort and it is so easy to navigate...it was no big deal. We were in...

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Helpful?
3Thank Sunlover5
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We are thankful to you for sharing your recent experience at IBEROSTAR Tucan & Quetzal. It gives us great pleasure se read that you enjoyed wondering around our beautiful grounds, had a fun time with our activities, tasted our delicious food and relaxed at our gorgeous pool and beach area. Every special mention from our staff is greatly...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $275 - $633 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#13 Family Hotel in Playa del Carmen
#22 Top resorts Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
#32 Spa Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Tucan Hotel staff and other travellers.
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Questions? Get answers from Iberostar Tucan Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some of our friends complained that peacocks frequented their room balcony on the first floor. While it looks cute, it smells bad.”
 of 5 bubbles Piamo, 8 Dec 2016 | Read review
“Rooms by the front - closer walk to the restaurants.”
 of 5 bubbles FayeinColumbus, 8 Dec 2016 | Read review
“The rooms closer to the entrance were more quiet than rooms located closer to beach.”
 of 5 bubbles luvtoCancun, 6 Dec 2016 | Read review
“Email them in advance to ask for quiet room like us and no smoking to remind them of what you want before you arrive”
 of 5 bubbles Love2Travel4Ever2088, 30 Nov 2016 | Read review
“1400 block has great opportunity to see the monkeys. The 1400 block is noisy until about 11 pm due to the resort next door.”
 of 5 bubbles Rinny2424, 26 Nov 2016 | Read review
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