We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
05/06/2017 06/06/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Iberostar Tucan Hotel

    Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
    Save
    Jun 5
    Jun 6
    1 room, 2 adults, 0 children
    Traveller (7436)
    Pool & Beach (1859)
    Room & Suite (817)
    Iberostar Paraiso Maya
    4,739 reviews
    #4 of 11 hotels in Playa Paraiso
     
    Barcelo Maya Tropical
    4,188 reviews
    #7 of 17 hotels in Puerto Aventuras
     
    IBEROSTAR Paraiso Del Mar
    4,552 reviews
    #7 of 11 hotels in Playa Paraiso
     
    Catalonia Riviera Maya
    8,178 reviews
    #8 of 17 hotels in Puerto Aventuras
     
    Overview

    • Excellent61%
    • Very good27%
    • Average7%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “star friends” (497 reviews)
    “howler monkeys” (189 reviews)
    “jungle area” (148 reviews)
    Free Parking
    Breakfast included
    Pool
    Beachfront
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    Free Internet
    3.5 Star Hotel
    All hotel details
    Iberostar Paraiso Maya
    4,739 reviews
    #4 of 11 hotels in Playa Paraiso
     
    Barcelo Maya Tropical
    4,188 reviews
    #7 of 17 hotels in Puerto Aventuras
     
    IBEROSTAR Paraiso Del Mar
    4,552 reviews
    #7 of 11 hotels in Playa Paraiso
     
    Catalonia Riviera Maya
    8,178 reviews
    #8 of 17 hotels in Puerto Aventuras
     
    {"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
    Rooms
    5 Jun6 Jun
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view 0 other deal from
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "3a28bd529a7f49998bdab077d810cdc0", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":214254,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[],"additionalContentIds":[],"pollCount":0,"checkin":{"day":5,"month":6,"year":2017},"checkout":{"day":6,"month":6,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":-1,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"3a28bd529a7f49998bdab077d810cdc0","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":0,"lowestMetaPrice":0,"additionalPartner":false,"highestMetaPriceDisplay":0,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":true,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":-1,"lowestMetaPrice":-1,"highestMetaPriceDisplay":-1,"hotelName":"Iberostar Tucan Hotel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjNhMjhiZDUyOWE3ZjQ5OTk4YmRhYjA3N2Q4MTBjZGMwIiwiQUlLIjoiNWZjOGQyODc0OGY0NDI0NTg4YzA2YTA2MDRkNmQzOWEifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": false, "metaAvailability": false, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "05/06/2017", "checkOut": "06/06/2017", "lowestPrice": null, "hasDates": true, "hacComplete": true, "contentIdMappings": {}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","dust":{"sub_header":"ibex_room_grid_hsx__sub_header"},"moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"}},"scriptFlags":null,"containerClass":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","dust":{},"moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"}},"scriptFlags":null,"containerClass":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{}},"scriptFlags":null,"containerClass":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/hotels\/sherpa-TA.png\"\/>"}
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages
    Reviewed yesterday via mobile

    We enjoyed our stay at the Tucan. Everyone has been helpful, making our stay extra special. Omar gave us exception service in the club lounge. Zury taught us about wine and greeted us in the Mediterranean restaurant. Matilda went out of her way to ensure...More

    Helpful?
    Reviewed 2 days ago

    We stayed at iberostar tucan with a group of six in 2 rooms. Everything is perfect except for front desk and apple vacation representatives. Rooms are clean and usually restocked daily and in a timely manner. Drinks were nothing to complain about (they are as...More

    Helpful?2  
    Reviewed 3 days ago

    Iberostar Tucan is a beautiful property. The reviews on Trip Ad visor were right on. The staff did everything they could do to make the vacation as nice as it could be. There were many activities and one could be as active or inactive as...More

    Review collected in partnership with Iberostar
    Helpful?2  
    Reviewed 1 week ago

    The hotel and staff are very good. As a parent with two young children the grounds are fabulous with all the wildlife however we are very disappointed with the children's entertainment on an evening. Its advertised as a mini disco but 'mini' is an understatement...More

    Helpful?3  
    Reviewed 1 week ago

    Spent a week there in April 2017 with my family of 5. Booked a family suite which is essentially 2 existing rooms with connecting door. Met the needs but $500 upcharge to have connecting rooms compared to 2 separate rooms seems a bit much but...More

    Helpful?1  
    Response from Quality manager I, Quality Manager at Iberostar Tucan Hotel

    Dear guest, We would like to thank you for the opportunity to have welcomed you at IBEROSTAR Tucan & Quetzal. We are happy to read that our lovely grounds, accommodating facilities, nice beverage offer and entertaining activities were a highlight for you to have a...More

    Iberostar Paraiso Maya
    4,739 reviews
    #4 of 11 hotels in Playa Paraiso
     
    Barcelo Maya Tropical
    4,188 reviews
    #7 of 17 hotels in Puerto Aventuras
     
    IBEROSTAR Paraiso Del Mar
    4,552 reviews
    #7 of 11 hotels in Playa Paraiso
     
    Catalonia Riviera Maya
    8,178 reviews
    #8 of 17 hotels in Puerto Aventuras
     
    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Beachfront
    • Bar/Lounge
    • Spa
    • Free Internet
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Tennis Court
    Details
    • Price range
    • USD 196 - USD 447 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #13 Family Hotel in Playa del Carmen
    • #15 Green Hotel in Playa del Carmen
    • #22 Top resorts Hotel in Playa del Carmen
    • #25 Romantic Hotel in Playa del Carmen
    • #30 Spa Hotel in Playa del Carmen
    • #31 On the Beach Hotel in Playa del Carmen
    Photos
    Traveller (7436)
    Pool & Beach (1859)
    Room & Suite (817)
    Dining (592)
    Nearby
    Nearby Hotels
    Iberostar Quetzal Playacar
    4,514 reviews
    .36 km away
     
    Playacar Palace
    4,291 reviews
    .52 km away
     
    The Reef Playacar
    4,365 reviews
    .80 km away
     
    Sunset Fishermen Spa & Resort
    974 reviews
    .47 km away
     
    Nearby Restaurants
    El Tenedor
    340 reviews
    .62 km away
    Sr. Dan's Margarita and Sports Bar
    215 reviews
    .65 km away
    Casa Sofia Playa del Carmen
    613 reviews
    .54 km away
    Lara & Luca
    68 reviews
    .63 km away
    Nearby Attractions
    Jetpack Adventures
    95 reviews
    .48 km away
    Riviera Maya
    513 reviews
    .75 km away
    Parque Los Fundadores
    1,761 reviews
    .74 km away
    UltraMar Ferry
    1,200 reviews
    .64 km away
    Questions & AnswersAsk a question
    maperezc
    Hi, is there any zone of the hotel exclusive for adults only? Thank you!
    26 April 2017|
    Answer
    Response from Lesley T | Reviewed this property |
    unfortunately not
    0
    Votes
    Stephanie B
    I am trying to get an email address of someone at the resort who handles reservations. Can you please provide that to me. I was previously asked to give my email and someone would contact me however I do not feel comfortable posting it on tripadvisor for hundreds of people to see! :( Thank you
    26 April 2017|
    What is your answer?
    Posting guidelines
    Submit
    CWest1417
    Do the a la carte restaurants have kids menus?
    25 April 2017|
    Answer Show all 2 answers
    Response from icable | Reviewed this property |
    Yes. They let you decide on an appetizer, main dish, side dish, and dessert. Things like fries, rice, chicken noodle soup, ice cream, chicken breast...
    0
    Votes
    Room Tips
    "building 15 loud"
    Read review
    "Try to get as close to the beach and restaurants as possible. Otherwise it's a long haul."
    Read review
    "We paid for Jr Suites and received double rooms... without any compensation for the difference in room costs!"
    Read review
    "top floors with monkeys"
    Read review