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Paradisus Playa del Carmen La Perla

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7,844 Reviews from our TripAdvisor Community

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Showing 5,454: English reviews
Reviewed 28 July 2016 via mobile

Excellent resort, worth paying extra for the royal butler swim up service. Nothing like waking up and having access to your pool through your terrace, having access to your butler for anything complements the package, Pool service is excellent be sure to ask for Inocencio and tip him well! Location is great, only about a 20 minute walk on the...

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Helpful?
Thank Eloy C
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Philadelphia, Pennsylvania
Reviewed 28 July 2016

Being an adult resort means more than a "line drawn in the sand". We had young children on the beach, in the pool area and even in several bars. Also, did not appreciate the time share "hard sell". At one point i spent nearly 20 minutes trying to get out of going to the 90 min sales pitch. Im there...

Review collected in partnership with Meliá Hotels International
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4Thank Gregory S
Reviewed 28 July 2016 via mobile

My husband and I decided to take a trip to Cancun since we were in Mexico visiting my family. We looked for some hotels online and booked a room at Paradisus La Perla. Was our first time in Cancun so we were clueless about what to do. Luckily Paola from guest service kindly suggested some tours and activities that we...

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1Thank Lillylix
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Raleigh, North Carolina
Reviewed 28 July 2016

This resort is fabulous! It started with arrival at CUN airport. We used BD Travel to the resort based on hotel recommendation. The room and facilities are first rate! We spent almost all of our time in the Royal Service Pool and relaxing and sleeping the day away in our of the beds there next to pool. The food is...

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1Thank Beach14NC
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Canaan, New York
Reviewed 28 July 2016

Wonderful experience. Great service. The staff is super friendly. Sleep quality is superior. Quiet restful vacation.. The people at the resort are all friendly and relaxed. We spent most of our time in the royal service pool and had a great time.

Review collected in partnership with Meliá Hotels International
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Thank Robert H
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Morristown, New Jersey
Reviewed 28 July 2016

This review is long overdue. My girlfriend and I stayed at this resort for a week in November of 2015 and couldn't be more pleased. I spent months researching various resorts looking for the perfect combination of location, food quality, premium drinks, butler service etc. We booked the Paradisus La Perla and everything was perfect from the start. First -...

Review collected in partnership with Meliá Hotels International
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2Thank Chase P
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Rio Rancho, New Mexico
Reviewed 28 July 2016

My husband and I went for our 20 year anniversary,, I can't say enough great things about this resort,, loved the food, service was over the top,, and if you can get a room with swim up access best money we spent. Very clean and loved that we stayed on the adult only side, noting against children just like having...

Review collected in partnership with Meliá Hotels International
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Thank Meesh2671
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Edmonton, Alberta
Reviewed 27 July 2016

Went on our 7day Honeymoon and it was an awesome experience! We are not the party type so we stayed away from the main pool with a bar and enjoyed the quiet pools around the outer edge. Amazing looking restaurants but man did food take long to arrive so after about 2 days of restaurant testing we realized that the...

Review collected in partnership with Meliá Hotels International
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Thank equi0
Miami, Florida
Reviewed 27 July 2016

Everything was wonderful, but the best part was the service. Everyone from the time you check in to the time you depart are so polite and helpful. Thank you to Juan and Rodrigo for an easy check in and check out. Giovanni who was there to assist us with anything and everything, Parvati who was our wonderful photographer, and especially...

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Thank Brenda F
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Reviewed 27 July 2016

This is the third different all-inclusive that my wife and I have visited in the past 6 years in the Playa Del Carmen area. Of those we have visited (Iberostar, Hard Rock, Paradisus), this was far and above the best. We stayed in the Royal Service section of La Perla and were not disappointed. Pros: Amazing room. The room had...

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4Thank Jay N
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Bana Restaurant
Bana Restaurant
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 

Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $417 - $971 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
Reservation Options:
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Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico
Hotel Style:
#4 Green Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#13 Top resorts Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#16 Spa Hotel in Playa del Carmen
#18 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa del Carmen La Perla staff and other travellers.
873 questions
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Questions? Get answers from Paradisus Playa del Carmen La Perla staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would recommend that the mini bar provides red and white wine and also healthier snacks.”
 of 5 bubbles johnwilliamf2017, 21 Mar 2017 | Read review
“Book a swim-up for more access to the pool. Master suites have private jacuzzis - otherwise there is no free hot tub in the resort.”
 of 5 bubbles KAWGilbo, 17 Mar 2017 | Read review
“If you are able to, the rooms with personal swim up pools are obviously preferred.”
  • This is the view from the swim up room my partner and I stayed it. Absolutely glorious.
 of 5 bubbles gilbertb22, 17 Mar 2017 | Read review
“Loved our swim up suite - ideally get it in a "canal" instead of the main pool.”
 of 5 bubbles L9103BElaurenr, 15 Mar 2017 | Read review
“Royal Service is absolutely worth it! Nice to have a separate pool and La Palapa for breakfast and lunch.”
 of 5 bubbles Medge99, 15 Mar 2017 | Read review
5 of 5