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Paradisus Playa del Carmen La Perla

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Paradisus Playa del Carmen La Perla
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7,865 Reviews from our TripAdvisor Community

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There are newer reviews for Paradisus Playa del Carmen La Perla
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Showing 5,469: English reviews
Shelton, Connecticut
Reviewed 1 week ago

Great overall, but didn't like pressured approach to join Melia membership program. The food seemed very fresh and not pre-made, however it was somewhat bland. Most of the desserts looked beautiful, but had little flavor. The service overall was very good and all the hotel facilities are top notch and very well maintained. The pools were lovely, but except for...

Review collected in partnership with Meliá Hotels International
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1Thank N4782OMjohnd
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear N4782OMjohnd, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was excellent and the service received was awesome. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt E-Guest Experience

Victoria, Canada
Reviewed 1 week ago

My husband and I just returned from a week's vacation at Paradisus La Perla, and it was an outstanding experience. The resort is spotlessly clean, the rooms are large, spacious and comfortable, the food is delicious and plentiful with more options than one could imagine, and the staff are truly wonderful. You feel so well taken care of by everyone....

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2Thank luvtohikeJL
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear luvtohikeJL, Many thanks for taking the time to leave your kind words and observations following your stay with us at Paradisus Playa del Carmen. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so...

Chatham, New Jersey
Reviewed 1 week ago via mobile

Facilities are very nice and well maintained. Service is excellent. Hector Diaz is a great Butler and took care of all our needs. Food was also very good. Stayed 5 days and never ate at a buffet. Always sit down meals. Highly recommend the Royal Service if you are not traveling with children. Beach is also very nice but on...

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2Thank MPitonyak
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear MPitonyak, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. We will share your wonderful comments with our team as we are certain that they will be glad to read such remarkable notes. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your getaway,...

Portsmouth, New Hampshire
Reviewed 1 week ago

We spent 6 days/5 nights at La Perla in March 2017 and had an incredible time. The resort is pristine and meticulously maintained. It's a big place, but we appreciated the natural areas and almost never felt crowded. All of the staff are friendly, professional, and eager to assist. We had booked a swim-up junior suite, but were upgraded to...

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5Thank KAWGilbo
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear KAWGilbo, We would like to thank you for choosing our resort as your host on your gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a most pleasant one, and that you were...

Reviewed 1 week ago

From the beginning right up to the end I had a fabulous time. The entertainment, the accommodations and most importantly the staff were all great. So great in fact that we didnt want to leave. If you have the chance to be meet and interact with Aline, Alexa or Leonor then you are very lucky. Beautiful people with nothing but...

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Thank Gilbert B
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear Gilbert B, Thank you for posting such a great note about your stay at Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt E-Guest Experience

New York City, New York
Reviewed 1 week ago

We had Royal Service for the week. The Junior Suite was spacious and beautiful as was the patio with its stunning Jacuzzi/beautiful wall fixture that lite up at night. The bed was beyond so luxuriously comfortable I never missed my own bed. The pool at RS was heated with plenty of large umbrellas, should you have needed one, with a...

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1Thank caseynyc2
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear caseynyc2, We appreciate you have taken the time to share such an enthusiastic review about your visit to Paradisus Playa del Carmen. We are overjoyed to read that you’ve enjoyed your stay Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our...

Reviewed 1 week ago

We stayed at this wonderful resort for a business trip. How lucky, huh? The property itself was very well taken care of. Our room was a suite in building 1 I believe, and it was gorgeous. The bed was very comfortable, and quite honestly the biggest bed I have ever slept in. The beach area is well serviced and very...

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Thank ReginoGeorge1
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear ReginoGeorge1, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was great and the service received was awesome. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt E-Guest Experience

Rockville, Maryland
Reviewed 1 week ago

We went to this resort at the beginning of March. Here are my thoughts: 1) Staff: From housekeeping to servers to beach staff, everyone was extremely friendly and accommodating. They really do their best to help the guests have a good time. We particularly appreciated the ride that Jerry on the beach gave us in a 4-person "hobie". 2) Room:...

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Thank ReallyEnjoyTraveling
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear ReallyEnjoyTraveling, Thank you for posting such a great note about your stay at Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt E-Guest Experience

McDonough, Georgia
Reviewed 1 week ago

Beautiful hotel, very nice rooms...food was just meh. I would have like more beach, but you can't fix that! The food was the biggest let down. The resort was so big I'm sure it took an army to keep it clean, and it was very clean...I just think the food could have been better.

Review collected in partnership with Meliá Hotels International
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Thank C Karen T
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear C Karen T, Thank you kindly for your comments towards our beautiful Paradisus Playa del Carmen . It is our pleasure to read you really like us. Please do not hesitate to contact us prior your arrival the next time you come back with us. Best wishes, Aldo Delgado Betancourt E-Guest Experience

Camarillo, California
Reviewed 1 week ago

our stay at Paradisus la Perla was way beyond expectations, the pictures and videos posted do not do justice. We booked through Costco 1 month in advanced for 4 nights 5 days from LAX-CUN-PERLA we had no issues. From the start people were welcoming and we even received the " purple drink " upon check in. Our flight and arrival...

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Thank jmorataxx
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear jmorataxx, Many thanks for taking the time to leave your kind words and observations following your stay with us at Paradisus Playa del Carmen. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Bana Restaurant
Bana Restaurant
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 

Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $420 - $996 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Prodigios Interactivos SA, BookIt.com, Despegar.com, Hotels.com, Travelocity, Agoda, Jetsetter, Priceline, Hotel.de and HRS so you can book your Paradisus Playa del Carmen La Perla reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico
Hotel Style:
#4 Green Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#13 Top resorts Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#16 Spa Hotel in Playa del Carmen
#18 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa del Carmen La Perla staff and other travellers.
878 questions
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Questions? Get answers from Paradisus Playa del Carmen La Perla staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room on the third floor if you can for privacy and view.”
 of 5 bubbles pandablanco, 26 Mar 2017 | Read review
“Corner suites , swim up”
 of 5 bubbles ibragimovalora, 25 Mar 2017 | Read review
“get the royal service. just do it. it's more than worth it.”
 of 5 bubbles kymberlieblub, 23 Mar 2017 | Read review
“Top floor ”
 of 5 bubbles Pipinerka, 23 Mar 2017 | Read review
“try getting free upgrade for 'royal treatment' (or at least a room in royal service building)”
 of 5 bubbles Marina__Duluth, 22 Mar 2017 | Read review
5 of 5