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Paradisus Playa del Carmen La Perla

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GreenLeadersPlatinum level
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7,851 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

Royal Service was all about getting pampered, but honestly whether you get royal service or not, the hotel's staff are amazing and prompt. Fransisco our butler, was always swarming around looking for us all over the resort to see if we needed anything. Also the location was golden, minutes away from downtown Playa Del Carmen! I would definitely return to...

Review collected in partnership with Meliá Hotels International
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1Thank MShoukry81
Reviewed yesterday NEW

i traveled to mexico for the first time the first week of march. i had no real expectations, but had read great reviews about this resort. i upgraded to the royal service, hoping to get a room upgrade. it was my 50th, and i decided to splurge! i was not disappointed--not once. in fact, the royal service was so much...

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2Thank Kymberlieblu B
London, United Kingdom
Reviewed yesterday NEW

Excellent the best service,rooms,restaurant and beach area I will highly recommend to everyone,I didn't want to go back,I am planning to go there soon,love it the private beach and quiet are adults only

Review collected in partnership with Meliá Hotels International
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1Thank Pipinerka
Haverford, Pennsylvania
Reviewed 2 days ago NEW

We reserved two rooms at La Perla ( adults only) through Melia on the phone and when we arrived and after we paid with our credit card for the rooms that we were told were close to each other we were told that they made a mistake and one of our rooms would be at the family section, (la esmeralda),...

Review collected in partnership with Meliá Hotels International
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2Thank Lizabeth P
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear Lizabeth P, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we...

Atlanta, GA
Reviewed 2 days ago NEW

We had such an amazing time, I was extremely pleasantly surprised with such a high quality gym, and the spin classes – so much fun and great workout too, cannot thank enough Enrique and rest of fitness staff. And the weather couldn’t be more perfect, the beach and ocean nice and clean, staff very attentive… But b/c of two major...

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4Thank Marina__Duluth
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear Thank you for taking the time to write a review about your stay in our resort. We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks. We look forward to have the honor of welcoming you back home to offer you a truly remarkable experience. Best...

Dallas, Texas
Reviewed 2 days ago NEW

The Hotel staff went above and beyond to make our stay a great experience by helping us with accommodations at the restaurants check in. Our older son has severe autism and the hotel staff went above and beyond to accommodate our family needs due to my sons autism. Thank you for such a great experience

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Helpful?
Thank dutillye
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear dutillye, It was a pleasure being your hosts during your recent gateway to the Mexican Caribbean. We are proud of Paradisus team; they have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. With that said, we sincerely look forward to welcome you...

Ottawa, Canada
Reviewed 3 days ago NEW

Paradisus La Perla offers timeless harmony to their clients from the moment you arrive. My husband and I vacationed at this resort last week to celebrate our 30th wedding anniversary and were treated like royalty throughout our stay. The accommodations are luxurious, the natural surroundings are peaceful and well maintained, the food is succulent especially La Palapa and Olio and...

Review collected in partnership with Meliá Hotels International
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1Thank John William F
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear John William F, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. We will share your wonderful comments with our team as we are certain that they will be glad to read such remarkable notes. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to...

Montreal, Canada
Reviewed 3 days ago NEW

i just returned from a one week birthday celebration at La Perla and what an amazing week! This is probably my 10th time staying at this particular resort. I have stayed as part of several company functions, family vacations, couples vacations and with groups of friends. I have never been disappointed. I have also stayed at many other all inclusive...

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2Thank juanitacoco
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear juanitacoco, On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the Mexican Caribbean. We are proud of Paradisus team; they have strived to deliver the most memorable...

Warrenton, Virginia
Reviewed 3 days ago NEW

The staff at Paradisus is amazing, the food is sooooooo good, and the place is beautiful! You will not be disappointed. La Palapa was my favorite for all meals, and the Royal Service Pool bar is the best!

Review collected in partnership with Meliá Hotels International
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Thank Heather K
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear Heather K, It was a pleasure to be your host at Paradisus Playa del Carmen . Thank you for leaving your comments at TripAdvisor. We truly hope to have you with us for another lovely gateway in your home away from home. Best wishes, Aldo Delgado Betancourt E-Guest Experience

Reviewed 4 days ago NEW

Just got back from La Perla resort and it was an excellent place to stay. It was the best all inclusive resort I have been too. The grounds are pristine and relaxing. Love the music played during the day in the hallways. The staff was very accommodating and went over and above. When we checked in the room they didn't...

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Helpful?
Thank catherine c
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear catherine c, We would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the Mexican Caribbean. As you experienced, we always try hard to maintain our excellent service and food because we know you are traveling from a far...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Bana Restaurant
Bana Restaurant
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 

Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $419 - $961 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Prodigios Interactivos SA, Hotels.com, Travelocity, Despegar.com and Jetsetter so you can book your Paradisus Playa del Carmen La Perla reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico
Hotel Style:
#4 Green Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#13 Top resorts Hotel in Playa del Carmen
#16 Spa Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#18 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa del Carmen La Perla staff and other travellers.
873 questions
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Questions? Get answers from Paradisus Playa del Carmen La Perla staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get the royal service. just do it. it's more than worth it.”
 of 5 bubbles kymberlieblub, 23 Mar 2017 | Read review
“Top floor ”
 of 5 bubbles Pipinerka, 23 Mar 2017 | Read review
“try getting free upgrade for 'royal treatment' (or at least a room in royal service building)”
 of 5 bubbles Marina__Duluth, 22 Mar 2017 | Read review
“I would recommend that the mini bar provides red and white wine and also healthier snacks.”
 of 5 bubbles johnwilliamf2017, 21 Mar 2017 | Read review
“Book a swim-up for more access to the pool. Master suites have private jacuzzis - otherwise there is no free hot tub in the resort.”
 of 5 bubbles KAWGilbo, 17 Mar 2017 | Read review
5 of 5