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We stayed at the end of July. We had a swim up suite. The rooms were clean, the food was great, the service was great. Everywhere we went the staff was friendly and helpful. Especially Angelica at the front desk. The beach was full of...More
After having a great experience, we returned for a second year, which I rarely do. This year we stayed for 11 days and upgraded from a Royal Service One Bedroom Swimup to a Royal Service Master One Bedroom Swimup. We didn't expect a huge difference...More
Hotel was clean n upscale and well maintained. Great dining experience and lots of food choices. Staff was very friendly and attentive. I would definitely stay here again. We had the royal service and it was worth the experience.
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Beyond expectations,las Palapas was our morning breakfast restaurant during our stay ;Gabriela our waitress was so humble and sweet Royal service in la Perla was amazing.staff was friendly, food was exquisite and spa was beyond words ask for Daniel or Grisel. Best place to relax
Where do I start? All the positive reviews are correct you will not be let down in regards to service, cleanliness, and food. Top shelf liquor was available as part of the all inclusive. We did pay $139 for moet since it was my birthday....More
Response from balapatel | Reviewed this property |
5th Avenue is not to far from resort. We went by the shuttle provided by the resort and was free from air transat. The place is full of tourists and safe to walk around. There's a so many securiy police around. I am... More
5th Avenue is not to far from resort. We went by the shuttle provided by the resort and was free from air transat. The place is full of tourists and safe to walk around. There's a so many securiy police around. I am not sure about walking distance from the resort but you always can ask working staff.
Response from Giselle M | Reviewed this property |
I just returned from the resort today and it’s the first time that I’ve stayed anywhere and did not like any of the drinks. The drinks were watered down, tasted funny and were just not good. I tried everything from a Long... More
I just returned from the resort today and it’s the first time that I’ve stayed anywhere and did not like any of the drinks. The drinks were watered down, tasted funny and were just not good. I tried everything from a Long Island, Sex on the Beach, Margarita (we’re in Mexico after all) to name a few and I did not enjoy any of them. I ended up ordering wine and just sticking with that over my stay and I’m not a wine lover. It’s the only complaint I have about the resort. The food was amazing, the grounds are beautiful and well maintained and overall the service was good.