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Viva Wyndham Azteca

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Traveller (4784)
Pool & Beach (1365)
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Overview
  • Excellent43%
  • Very good40%
  • Average12%
  • Poor3%
  • Terrible2%
Travellers talk about
“sister resort”(117 reviews)
“mayan restaurant”(47 reviews)
“pool bar”(152 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
All hotel details
Additional information
Offers from Viva Wyndham Azteca
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Reviews (4,003)
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All reviewssister resortmayan restaurantpool bara la carte restaurantsanimation staffmaya resortgated communitysmall resortother resortsplayacar areadon diegopurified waterboogie boardsdance lessonsaqua gymate at the italianitalian restaurant
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11 - 15 of 1,502 reviews
Reviewed 30 March 2018

We stayed here from the 10 - 17th of March on a family trip. Family of four in one room with 2 queen beds - 2 teenagers (15 and 17). Overall very impressed with our stay and would recommend to other people to go there....More

Thank Victor K
Response from feedbackaz, Director General at Viva Wyndham AztecaResponded 31 March 2018

Dear customer, Thank you for giving us the opportunity to serve you and your family at the Viva Wyndham Azteca during your recent vacation to Mexico. It is a real pleasure to know that you enjoyed our services and facilities. Furthermore, we are happy to...More

Reviewed 28 March 2018

Some staff was good some not. Food at buffet and near pool was horrible. It was fare that is offered in a high school cafeteria. One day at bar near pool I ordered a cheese burger. The cook stated the grill was not on, he...More

1  Thank Steven G
Response from feedbackaz, Director General at Viva Wyndham AztecaResponded 30 March 2018

Dear customer, Thank you for sharing your comments with us on your recent vacation at the Riviera Maya. We can assure you that our clients’ opinions are very important to us as it is the most important and reliable source of information to improve our...More

Reviewed 17 March 2018

Service is good, the staff is really nice and helpful. Food is great with a buffet offering so much choice!! We tried the Maya and the Italian restaurant. We loved them. The place is clean: you could eat on the floor. They prepare great cocktails...More

3  Thank Frederick R
Response from feedbackaz, Director General at Viva Wyndham AztecaResponded 17 March 2018

Dear customer, Thank you for your fantastic review. It means so much to us when our guests take the time to recognize the wonderful all-inclusive services offered at our Resort. We are very proud of the many positive TripAdvisor reviews we have received over the...More

Reviewed 15 March 2018

The resort is located in a gated community in Playacar along with some other hotels, Viva Wyndham Azteca is a smaller resort I would guess about 150 rooms. The staff is very helpful, had no issues with them as with our chambermaid who cleaned our...More

1  Thank philly96
Response from feedbackaz, Director General at Viva Wyndham AztecaResponded 15 March 2018

Dear customer, Thank you for publishing your positive review on TripAdvisor. We work every day with the commitment to provide a quality service to all of our guests. It is a joy to hear that we achieved our constant goal in your recent visit to...More

Reviewed 11 March 2018

1. Room, the room was beautiful with a great view of the ocean, large size and great balcony. My only complaint is the bathroom as the shower does not have a full door and the water got on the floor making me feel messy. (Don't...More

3  Thank Bradley D
Response from feedbackaz, Director General at Viva Wyndham AztecaResponded 13 March 2018

Dear guest, Thank you for your kind and detailed review of our Resort, its facilities and services. We are very glad to read that everything corresponded to your expectations and that we were even able to exceed them when it comes to customer orientation and...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Room Service
Free Parking
Breakfast included
Bar/Lounge
Free Internet
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
USD 179 - USD 428 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#32 Family Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#62 On the Beach Hotel in Playa del Carmen
#62 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 179 - USD 428 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#32 Family Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#62 On the Beach Hotel in Playa del Carmen
#62 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (4784)
Pool & Beach (1365)
Room & Suite (790)
Dining (377)
Family and Play Areas (100)
Amenities (74)
Business Centre & Event Rooms (9)
Questions & Answers
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whatever12018
19 April 2018|
Answer
Response from feedbackaz | Property representative |
Dear Client, We kindly inform you that our excursion desk ‘Viva Excursions offers two different packages for the Hard Rock golf club in Playacar (par 72) which is located at only 5 minutes from our Resort. 1) Green Fee... More
1
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love_life_travel1118
14 April 2018|
AnswerShow all 3 answers
Response from feedbackaz | Property representative |
Dear Client, Thank you for your interest in a Day Pass for the Viva Wyndham Azteca. We kindly inform you that the Day-Pass needs to be authorized by our Management a few days in advance and that the authorization depends... More
2
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Google Translation
Robyn M
25 March 2018|
AnswerShow all 3 answers
Response from feedbackaz | Property representative |
Dear Guest, Thank you for contacting us prior to your stay at the Viva Wyndham Azteca. We kindly inform you that the rooms do not have a microwave. However we recommend you to contact our Guest Service Department upon... More
0
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Google Translation
Room Tips
"Buildings 2 or 3"
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"No elevators so request a first-floor room if mobility issues."
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"There are no elevators, so if stairs an issue then don't stay on third floor."
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"All rooms are great. 1st floor have gardens and outdoors chairs. 2nd and 3rd have a view. Garden view rooms..."
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