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Viva Wyndham Azteca

Certificate of Excellence
06/06/2017 07/06/2017
1 room 2 adults 0 children
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3,624 Reviews from our TripAdvisor Community

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Showing 1,421: English reviews
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Mexico City, Mexico
Reviewed 2 days ago NEW

When I arrived, I didn't know what to expect, as I had read divided reviews. I informed all that I was sorry I was early (it was 9am and check in is at 3pm), and the guy at the reception desk told me that it was ok, that they would have a room ready for me in a bit and...

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Helpful?
1Thank Carla G
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, Thank you for your 5 star review of the Viva Wyndham Azteca in Playa del Carmen! It is a pleasure indeed to receive such positive feedback following your recent stay, and we are delighted that we were able to exceed your expectations. Here at Viva Wyndham Resorts we strive to provide the high standards of service that our...

Waterford, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 24 February 2017

I was there last October with my 2 girls for their birthday. We loved it ! I thought the Allegro Playacar was hard to beat... they did it! We wanted to go back on the same stretch and beach as the Allegro, the Allegro was closed for renovation so we picked this hotel next door and have no regrets. The...

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Helpful?
1Thank Annie0879
About Hotel's Favourite Review
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, Thank you for giving us the opportunity to serve you and your family at the Viva Wyndham Azteca during your recent vacation. It is a pleasure to know that you enjoyed our all-inclusive services and facilities and that we exceeded your expectations with our wonderful animation program, the restaurants, bars and excellent service of our dedicated staff. Our...

Reviewed 1 week ago

The front desk staff, including the supervisor were horrific!! You CANNOT check-in until 3, not too sure why Sunwing offers a champagne flight. Wifi you have to pay for and is very very sketchy. This was our 3rd stay at this resort, it is pretty evident that there has been a change in management, the food at the buffet was...

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Helpful?
3Thank Tracy T
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, Please accept a sincere apology for any inconvenience that you might have experienced during your recent stay in the Mayan Riviera. We appreciate the time you dedicated to write your remarks about your vacation. Your comments will assist us in our commitment to improve in all aspects of our operations. It is our priority to satisfy all of...

KY/IN
Reviewed 2 weeks ago

We were group of eight this trip to Mexico. We have traveled to Mexico for over 20 years, staying at several different resorts. Viva Wyndham Azteca fell within in the two worse we stayed at along with a Riu Resort. Since we travel more than once a year we were looking for something in the lower to mid range price...

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Helpful?
2Thank 12yrtravelingfriends
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, Thank you for taking the time to write your feedback regarding your stay at the Riviera Maya. We sincerely appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations. We are sorry for any inconvenience or annoyance that you might have experienced during your last visit with us. We remain at...

Reviewed 2 weeks ago via mobile

I left Mexico crying and sobbing on the plane because of what a wonderful time I had and because I knew my vacation was over and I was heading back to my real life :) In my opinion, I had the best time of my life even though I only stayed 6 days and 5 nights. I bought a package...

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Helpful?
1Thank Nataly M
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear guest, We would like to thank you for sharing your review with other travelers on TripAdvisor. We truly appreciate you choosing Mexico and especially our resort for your recent vacation. We are thrilled to hear you had an excellent time with your mother and hope that your detailed review will help other visitors to choose us. Your comments about...

Minneapolis, Minnesota
Reviewed 2 weeks ago

We contacted the hotel stating it was my husbands 65th birthday plus he did the DNA testing and found his siblings. They were coming to celebrate their new brothers birthday. The staff was so helpful as they found rooms in the same building on the same floor. Rooms were always clean with a special towel figure everyday. Buffett was only...

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Helpful?
Thank mbsub
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, It is really satisfactory to receive your positive feedback and to know that we fulfilled your expectations during your stay at Viva Wyndham Azteca. We will take your observations into consideration, as they will assist us in our ongoing commitment to improve our services and facilities. Thank you for recommending our Resort on TripAdvisor and please remember that...

Reviewed 2 weeks ago via mobile

Where do I start? The feeling of being watched in a creepy way by staff? The European male guests aggressively hitting on me & my friends? The security that laughed when a drunk man would not leave us alone? The sketchy food? The horrible drinks? The subpar room with light switches, etc that didn't work? The total inappropriateness of the...

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Helpful?
1Thank Laura H
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, Thank you for taking the time to write your feedback regarding your stay at the Riviera Maya. We sincerely appreciate hearing from our customers, as their comments are vital for us to continue improving our services and accomodations. The incident and comments that you mentioned has been brought to the attention of the involved departments. We are sorry...

Ajax
Reviewed 3 weeks ago

Six of us (grandparents, parents and two grandchildren) spent one week at this hotel. On arrival we were somewhat taken aback by its inauspicious appearance. The approach from the street is short and it was evident that this is an older hotel, modest in size. On entering, however, the impression improves. The lobby does not have that broad, polished aspect...

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Helpful?
1Thank sirrob2nd
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, We sincerely appreciate your positive review about your vacation at Viva Wyndham Azteca. Our goal is to provide all of our guests with enjoyable and happy vacation experiences. We are glad to know that we have achieved this. We look forward to welcoming you back soon at our Resort. Thank you for choosing to stay at Viva Wyndham...

Beirut, Lebanon
Reviewed 3 weeks ago

I was invited to a wedding in Mexico and we stayed in this resort. Nice spot, great buffet, good pool bar, wonderful wedding by the beach with nice weather and beautiful colors. Very efficient staff, very cheerful and always with a great smile. We met Carlos (a Mexican who lived in Switzerland) which is now chef in charge of the...

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Helpful?
Thank Claire A
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear Guest, We would like to express our deepest gratitude for your generous comments and for posting your review on TripAdvisor. We are very pleased to know that you enjoyed your friend’s wedding and your stay our beautiful Resort. We are looking forward welcoming you back in a very near future! Kind regards, General Manager Viva Wyndham Azteca

Saint John, Canada
Reviewed 3 weeks ago via mobile

It was very clean but very quiet. Not for younger couples. Only 3 bathrooms to use none close to beach. They dont have faceclothes and only 1 buffet and 1 with pub food. We had to pay extra for safe. The free Wi-Fi was very slow. Theres 3 restaurants and 5 more at the sister resort that you can play...

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Helpful?
Thank TamaraCharlie
feedbackaz, Director General at Viva Wyndham Azteca, responded to this review

Dear customer, We really appreciate your review published on TripAdvisor. We are grateful for your remarks and we are happy to know that you had an enjoyable vacation at our Resort. Thank you for recommending Viva Wyndham Azteca and please do not forget that we will be pleased to welcome you back to Viva Wyndham Resorts in the future. Best...

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06/06/2017 07/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Free Internet
  • Spa
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
Official Description (provided by the hotel)
Be close to everything. White sand beaches. Mayan ruins. Lush jungles. A championship golf course. And exciting nightlife. The Wyndham Azteca All-Inclusive Resort, a stunning resort on the breathtaking Mayan Riviera on the east coast of the Yucatan, has it all. And it's just 45 minutes from Cancun International Airport in Mexico. Explore captivating Mayan ruins. Find your own private seaside cove, or experience the fun in the sun and nightlife of Playa Del Carmen, just two miles away. ... more   less 

Additional Information about Viva Wyndham Azteca

Address: Paseo Xaman-Ha, Lote Holetero No. 8, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $230 - $561 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Viva Wyndham Azteca 3.5*
Number of rooms: 335
Reservation Options:
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Also Known As:
Viva Wyndham Azteca Hotel Playa Del Carmen
Viva Azteca
Wyndham Playa Del Carmen
Playa Del Carmen Viva Azteca
Playa Del Carmen Wyndham
Viva Wyndham Azteca Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#39 Top resorts Hotel in Playa del Carmen
#45 Family Hotel in Playa del Carmen
#51 On the Beach Hotel in Playa del Carmen
#62 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Viva Wyndham Azteca staff and other travellers.
463 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the north side face the south and the afternoon sun, great in the winter months, but maybe too hot in warmer months.”
barbmetz, 6 Apr 2017 | Read review
“try not to get block 3 as it is very close to the entertainment,,. the other blocks are close to the pool”
kellyn623, 30 Mar 2017 | Read review
“A ground floor pool view is better so that you could walk out your sliding doors to direct access to the pool area.”
davem209, 21 Mar 2017 | Read review
“Stayed on the ground floor 1141 musty 1142 noisy at times 1108 looking at the pool privacy an issue 1124 nice room SEE ABOVE”
Oakvillermt, 6 Mar 2017 | Read review
“If mobility is an issue, it would be better to stay on the lower floors. I would request a front ocean view.”
ThankfullRome, 23 Feb 2017 | Read review
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