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Viva Wyndham Maya

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6,374 Reviews from our TripAdvisor Community

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Showing 2,568: English reviews
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Brampton, Canada
Reviewed 2 days ago NEW

Our first experience in all inclusive resort and at Riviera Maya, we had great time and all positive about this resort. Resort: Changed our room twice without any headache, very friendly staff, they all work hard to keep the place clean, they clean entire shore line, beach bench area, pool & all the garden every day. Good room with view...

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Helpful?
Thank N P
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear guest, Thank you for your positive review published on TripAdvisor. It is wonderful to hear that you thoroughly enjoyed your stay for your first all-inclusive experience. We truly appreciate it when our guests take the time to inform us about their experience at the Viva Wyndham Maya and we are thrilled to see that yours exceeded your expectations. It...

Ontario
Reviewed 3 days ago NEW

We revisited this resort after about 10 years. We took our kids and had a great time with all the programs. We flew Sun wing out of Montreal. This trip, we noticed some improvements but the beach was even better. We visited this time with my brother in law and his family. We had adjoining rooms on the third floor...

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2Thank marchbreakneeded
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear guest, It is such a compliment when a guest has enjoyed their stay so much that they felt compelled to write a review and recommend our Resort to other travellers. It was our pleasure to have you stay with us at the Viva Wyndham Maya and we are happy to hear that your second vacation with us was so...

Reviewed 5 days ago NEW

This Hotel have 5 stars on its website but it is a big lie it is barely 3. I travel a lot and have a lot of Hotel experience and it was the worst one. It is a low class and low level place to stay, the internet speed was awful and you can not even open a single page,...

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Helpful?
1Thank Niki F
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear guest, Thank you for the review regarding your recent vacation to the Riviera Maya. We are sorry your experience did not meet your expectations. Your comments will help us evaluate our amenities and services. Thank you again for your feedback and we hope to have the opportunity of regaining your trust the next time you visit the Riviera Maya....

Reviewed 6 days ago NEWvia mobile

When we arrived, we waited almost 30 minutes in line to get checked in. There were only two people working the front desk at prime time. We then went to our rooms and they were very clean, which was great to see. After 12 hours of travelling, we were quite exhausted and decided to go to bed early. Our room's...

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Helpful?
2Thank Taylor S
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear customer, Thank you for choosing the Riviera Maya as the destination for your vacation. We appreciate the time you dedicated to write your opinion about your stay at our Resort. We assure you that your feedback and suggestions will be considered in order to ameliorate our services. Please do not forget that we would be pleased to welcome you...

Minneapolis, Minnesota
Reviewed 1 week ago NEW

This is our 2nd year in a row staying at the Viva Maya. We also stayed there 2 years back in the early 2000s. Upon arrival, we were slightly disappointed that we did not receive a welcome drink. And we had to wait until 3:00 for our room (that is their policy, so no big deal) The beach is wonderful,...

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Helpful?
Thank Jeff B
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear customer, Thank you for publishing your positive review on TripAdvisor. Our continuous commitment is to provide a quality service to all off our guests. Therefore it is very rewarding receiving your positive feedback regarding your recent stay at our property. Please be sure that your comments will be taken into consideration as they will assist us to continue improving....

Karlskoga, Sweden
Reviewed 1 week ago NEW

The service at this hotel is incredible, Beatrix at the reception is outstanding, she is one of a kind. And Noé who works at the buffet restaurant is a sunshine...even if it rains :-) We had a room at the second floor, everything was great. Had some problem with the ac, but it was fixed very quick. Just loved the...

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Helpful?
4Thank isabellaottosson
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear customer, Thank you for giving us the opportunity to serve you and your friends at the Viva Wyndham Maya during your recent vacations. It is a pleasure to know that you were able to enjoy our services and facilities. Our customer’s satisfaction is our constant goal. Knowing we reached this goal in your recent stay is very rewarding for...

Prairie Village, KS
Reviewed 1 week ago

This is our second time visiting Viva Wyndham Maya - first as a couple about 10 years ago, and now with our three children. We loved everything about the resort: Friendly staff, great nightly entertainment, lovely beach area, and many activities (kayaking, paddle boarding, scuba diving, and jet skiing). The resort has many restaurants to choose from that you can...

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3Thank Angie C
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear customer, Thank you for giving us the opportunity to serve you and your family at the Viva Wyndham Maya during your recent vacation. It is a pleasure to know that you enjoyed our services and facilities as a couple 10 years ago and as a family of 5 during this visit to the Riviera Maya. We are happy to...

Moose Jaw, Canada
Reviewed 1 week ago via mobile

We've come to viva Wyndham the past 2 years and each experience has been awesome. I've never travelled outside of Canada until last year and the experience was fantastic and now we are here again! The staff is amazing. The rooms are always clean and the food is awesome. I would just like to thank the staff for their amazing...

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Helpful?
2Thank natashabernier
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear guest, Thank you very much for taking the time to write such an outstanding and excellent review about the Viva Wyndham Maya on TripAdvisor. We are so glad to hear that you thoroughly enjoyed your stay with us and that the Viva Wyndham Maya contributed in making your vacation abroad an unforgettable experience! Your comments about our staff and...

Reviewed 1 week ago

We just got back from Mexico last week and chose Viva Wyndham Maya for our first trip to Mexico. We stayed there from March 4th to 11th. I went with my friend and was a girl's trip and we ended up having a great time. The level of service in this resort is top notch. The staff works relentlessly around...

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Helpful?
2Thank Jayeeta R
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear guest, Thank you for your kind review of our Resort, its facilities and services. We are very glad to read that everything corresponded to your expectations and that we were even able to exceed them when it comes to customer orientation and service, which is in fact the greatest compliment a Resort can get. Thank you so much for...

Dayton, Ohio
Reviewed 1 week ago

We stayed here from March 5 though March 11. I have gone back and forth about what rating I would give this resort. There were a lot of things that I really loved, but there were some deal breakers as well. So I think it is important that while you look into resorts, you need to think about what kind...

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Helpful?
2Thank Megan M
feedbackma, Director General at Viva Wyndham Maya, responded to this review

Dear Guest, We would like to thank you for visiting our Resort during your recent All-Inclusive vacation to the Riviera Maya. We appreciate your detailed description of your experiences. We are really happy to hear that you enjoyed the beautiful beach front location, the wonderfull a la carte dining experiences and the vast selection of drinks offered at the different...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Internet
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Viva Wyndham Maya

Address: Paseo Xaman-Ha, Mza. Lote Holetero 5 | Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $230 - $466 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Viva Wyndham Maya 3.5*
Number of rooms: 604
Reservation Options:
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Also Known As:
Viva Wyndham Maya Hotel Playa Del Carmen
Viva Maya
Maya Viva Wyndham
Wyndham Hotel Playa Del Carmen
Wyndham Playa Del Carmen
Playa Del Carmen Wyndham
Wyndham Maya
Viva Wyndham Maya Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#46 Top resorts Hotel in Playa del Carmen
#49 Family Hotel in Playa del Carmen
#52 Spa Hotel in Playa del Carmen
#58 On the Beach Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Viva Wyndham Maya staff and other travellers.
852 questions
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Meaford, Canada
Ontario, Canada
5 months ago

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Questions? Get answers from Viva Wyndham Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First or second floor is better to view & stay away from animals.”
 of 5 bubbles 470np, 26 Mar 2017 | Read review
“ask for 3rd floor (highest avail) for views or near the adult pool for new rooms”
  • beautiful sunsets
 of 5 bubbles marchbreakneeded, 25 Mar 2017 | Read review
“Corner Suites are large and Sunny. Odd numbered rooms are oceanview.”
 of 5 bubbles jayeetar2016, 16 Mar 2017 | Read review
“Do not get a room close to the pool because you won't be able to sleep at night due to the theater and pool bar open to midnight.”
 of 5 bubbles Beechluver, 14 Mar 2017 | Read review
“The ocean front Jacuzzi rooms are at the end of the hallway and I loved not listening to everyone that walked by”
 of 5 bubbles scolars18, 9 Mar 2017 | Read review
5 of 5