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Gran Porto Resort

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9,495 Reviews from our TripAdvisor Community

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Showing 6,822: English reviews
Reviewed 13 July 2013

Its my first time in Gran Portal Real. The workers were very nice. Including Verlan, Arturo, Omar, and Eric. Another magnifciant thing about this resort is that the buffet and shows are very good. The shows are very entertaining with intense moves. Now the food . The food is very delicius. You will be blown away as soon as the...

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Helpful?
3Thank Nick12322
GranPortoReal, General Manager at Gran Porto Resort, responded to this review

Dear Guest It is very satisfying see comments like this one, when all the effort of all our staff is appreciate, we would be glad to host you back in our resort. Please do not hesitate to contact us for your next vacations. Nicolas Vazquez General Manager Gran Porto Real nico@realresorts.com

California
Reviewed 12 July 2013

We stayed in late June for a family reunion and had a nice week. Our group ranged from 5-year-olds to 60's and there was something for everyone. Several children used and liked the kids club and mini golf. Adults liked being near 5th Avenue and being able to browse the tourist shops. Also worth noting is that there's a big...

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Helpful?
2Thank akuvikate
GranPortoReal, General Manager at Gran Porto Resort, responded to this review

Dear guest Receive warm regards from Gran Porto, we really appreciate your comments, they tell us what we are doing good or bad and how we can improve to make your stay more enjoyable, we hope to have the opportunity to host you back in the near future. Please contact us for anything you may need. Nicolas Vazquez General Manager...

South Hill, Virginia
Reviewed 12 July 2013

We had a great time during our 2nd anniversary trip. The staff were great when we checked in especially the activities staff, which included, Gill and Artoro. Take time to have a personalized bike trip thru town where you can experience local history. Also make sure you get a room with a ocean view.

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Helpful?
1Thank Jay R
GranPortoReal, General Manager at Gran Porto Resort, responded to this review

Dear Guest We want to thank you for your kind comments, they are very important for us. we hope to host you back in the near future, and do not hesitate to contact us for anything you may need. Nicolas Vazquez General Manager nico@realresorts.com

Reviewed 11 July 2013

We have just come back from a fabulous 2 weeks at the Gran Porto Real Resort, and honestly can't thank the staff enough for making our holiday so wonderful! We were dubious before we went having read some of the bad reviews but it was great! Room - we were welcomed with a lovely cocktail on check in (which was...

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Helpful?
5Thank Kirstchallinor1990
GranPortoReal, General Manager at Gran Porto Resort, responded to this review

Dear Guest Receive warm regards from Gran Porto Real, we feel very honored with your kind comments, they make us feel that the effort form all our staff is recognized. Your entire satisfaction with our service is our real motivation. We will be glad to host you back in our resort in the near future. Contact us for anything you...

Paris, Texas
Reviewed 11 July 2013

Our family of 8 recently stayed here and had a wonderful trip. The food was your typical resort food, but good nonetheless. The service was the best! From clean rooms, wait staff, bartenders and activity directors! The only disappointment we had was no beach or waterfront for our young children to enjoy! We had to walk around our hotel to...

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Helpful?
1Thank Halcombmisty
GranPortoReal, General Manager at Gran Porto Resort, responded to this review

Dear Guest Thank you for take the time to write your review, your comments are very helpful for us, they tell us what we are doing right and wrong. We hope to have the opportunity to host you back in Gran Porto or Gran Caribe in Cancun with a great certificated beach. Contact us for anything you may need. Nicolas...

New York, NY
Reviewed 10 July 2013

My family has stayed at the Gran Porto Real several times. We always find the staff helpful, friendly and accommodating. The food, while perhaps not up to five star standards, is nevertheless good for an all-inclusive, and we enjoy the flexibility the hotel offers to take your food anywhere on the property, an issue we've had problems with elsewhere on...

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Helpful?
1Thank scaryblondechick
GranPortoReal, General Manager at Gran Porto Resort, responded to this review

Dear Guest Thank you for taking the time to write this review, we feel bad to know that you did not fully enjoy your stay with us, we have been working refurbishing suites and lobby the last year, we would like to have another opportunity to try again our resort, I will be glad to attend your requests personally. Nicolas...

Pittston, Pennsylvania, United States
Reviewed 9 July 2013

So the long and short of it. This resort was suggested by my travel agent BeachBum Steve, from BeachBum vacations. We asked him for a resort that we could get married at and that allowed children. Out of the options we were presented, this resort fit our needs best. So how was everything? We went there to get married. We...

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Helpful?
3Thank Marisa P
GranPortoReal, General Manager at Gran Porto Resort, responded to this review

Dear guest Thank you for choosing us for being part of this special moment in your lives, we really appreciate all your comments and we hope to have the opportunity to host you back in our resorts and celebrate your anniversary. Please contact me for anything you may need. Nicolas Vazquez General Manager Gran Porto Real nico@realresorts.com

Winter Springs, Florida
Reviewed 8 July 2013

I wanted to rate this resort between average and very good. We have stayed at many places in Playa del Carmen, with our favorite being the Iberostar resorts, but we have seen this location many times right in Playa del Carmen and decided to give it a try over Christmas 2012. My husband and I love the location for a...

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Helpful?
Thank Jacenko
GranPortoReal, General Manager at Gran Porto Resort, responded to this review

Dear Guest We appreciate your comments, they tell us what we are doing right and wrong and how to improve. We hope that you can give us the opportunity to host you back either in Gran Porto Real or any of our sisters properties, since your son will be 16 next year your will be allowed to book the Royal's....

Lakewood, Colorado
Reviewed 8 July 2013

I always eat at least one meal here when visiting playa del Carmen. The owner is a fun Italian woman and her homemade pastas are to die for, I always have to have the gnocchi at least once. My one and only complaint is they are stingy with the A/C, so sit outside under a fan if possible! Great raviolis,...

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Helpful?
Thank chicamomma
denny
Reviewed 8 July 2013

We booked this hotel thinking it was a 4* but unfortunately have felt very let down for paying £3500, 2 people, 14 nights all inc. The rooms are pretty basic in design and in need of upgrade, paintwork splitting tiles cracked etc. The mattresses are exceptionally soft making sleep quite uncomfortable. They are however very clean and the maid service...

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Helpful?
Thank laura23ellis
GranPortoReal, General Manager at Gran Porto Resort, responded to this review

Dear Guest Thank you for your comments, they are really appreciated, July in Playa del Carmen is considered high season, that is the reason, we work everyday for make our guest happy and find the value of their vacations, with good service, unlimited dinner to a la cart restaurants, national and international drinks included, rooms service and stocked minibar included...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
On a beautiful, protected stretch of pristine beach in the heart of Playa del Carmen stands the spectacular Gran Porto Resort, just steps from Fifth Avenue's shops, clubs, and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends, and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya, where guests can experience the region's cultural heritage, relish all-inclusive luxuries, and enjoy genuine hospitality. ... more   less 

Additional Information about Gran Porto Resort

Address: Constituyentes No. 1, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $252 - $608 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Porto Resort 4*
Number of rooms: 287
Reservation Options:
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Resort Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#17 Top resorts Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#25 Luxury Hotel in Playa del Carmen
#25 On the Beach Hotel in Playa del Carmen
#56 Romantic Hotel in Playa del Carmen
#58 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Gran Porto Resort staff and other travellers.
631 questions
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MILLSTONE NJ
7 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view, away from the pool. King size bed is a nicer option.”
460carlam, 23 Apr 2017 | Read review
“We stayed in the rooms a long the street which worked out perfect. Large rooms and quiet.”
770davem, 21 Apr 2017 | Read review
“treat yourself to the ocean front”
loganjslaughter, 20 Apr 2017 | Read review
“dont do the basic as they have no windows - upgrade to the next one - has large balcony and well worth it.”
winterbottom648, 19 Apr 2017 | Read review
“Ocean View to see the sunrise.”
tjohnstone818, 19 Apr 2017 | Read review
5 of 5