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Panama Jack Resorts Playa del Carmen

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Traveller (6554)
Pool & Beach (1337)
Room & Suite (1170)
Ratings and reviews
Certificate of Excellence
  • Excellent68%
  • Very good21%
  • Average6%
  • Poor3%
  • Terrible2%
Travellers talk about
“gran porto real”(477 reviews)
“il pescatore”(348 reviews)
“sushi bar”(370 reviews)
View all reviews
What's included
Free Internet
Parking
Free Breakfast
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Suites
Rooftop Bar
Fitness centre
Concierge
4 Star Hotel
On a sundrenched beachfront in the heart of Playa del Carmen, Mexico, all-inclusive Panama Jack Resorts Gran Porto Playa del Carmen welcomes guests of all ages to recharge amid the azure seas, authentic culture and coastal charm of the Riviera Maya. Cool and casual, this family-friendly...
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Location and contact
Constituyentes No. 1, Playa del Carmen 77710, Mexico
18.8 km to Cozumel Airport
237 restaurants are within a 0.5 km radius
7.5 km from Xcaret Park
View nearby attractions and restaurants
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Reviews (10,800)
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7,757 results
Traveller rating
4,816
1,746
586
362
247
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4,816
1,746
586
362
247
Show reviews that mention
All reviewsgran porto realil pescatoresushi barmaria's restaurantreal resortocean frontsports and entertainmentfishing boatssand bagsjunior suitestandard roommayan coffeeentertainment staffbike tourkids clubwater aerobicsfifth avenue
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1 - 5 of 7,757 reviews
Reviewed yesterday

Overall our stay was good. There is one person in particular that stood out the most and her name was Judith. She is a waitress and works around the pool area. Her service was outstanding and exceeded our expectations. She always made sure people in...More

Thank davidbeal2016
Response from silvestrevazquez, Gerente General at Panama Jack Resorts Playa del CarmenResponded today

Dear Davidbeal2016, We would like to thank you for writing a review of your recent visit to Panama Jack Resorts Playa del Carmen. Is an honor to know that your experience in the resort was great and the attentive and professional service of our staff...More

Reviewed yesterday via mobile

Chef Luis Sanchez served us the most delicious dinner, customised each course to our taste - beautiful food, fantastic service- also special ups to our waiter Carlos for whom “everything is possible”, best service imaginable- muchos gratis.More

Thank mattlQ7143XF
Response from silvestrevazquez, Gerente General at Panama Jack Resorts Playa del CarmenResponded today

Dear MattlQ7143XF, Thank you for taking the time to write a review of your recent visit with us. We are happy to know that you enjoyed the service of our restaurant. As a resort, our mission is creating fond memories with our guest of these...More

Reviewed 2 days ago via mobile

We stayed at this resort for 8 nights after not having a real vacation in 3 years. My first time to Mexico too. The resort is family friendly if that is what you are looking for. The Royal across the street is posh and adult...More

Thank Faith D
Response from silvestrevazquez, Gerente General at Panama Jack Resorts Playa del CarmenResponded yesterday

Dear Faith D, Thank you for sharing your impressions regarding your recent visit to Panama Jack Resorts Playa del Carmen, We are delighted to know that you chose our resort for the first time. We are committed to making feel to our guests comfortable, happy...More

Reviewed 2 days ago

Four couples went - we had such a fantastic time!! The food was good! Drinks were watered down unless you went to bar yourself or paid the upgrade. Fantastic location - 2 blocks to walk the 5th Ave strip - which is full of bars,...More

Thank Mandria C
Response from silvestrevazquez, Gerente General at Panama Jack Resorts Playa del CarmenResponded 2 days ago

Dear Mandria C, Thank you for writing a comment of your recent stay with us. We are glad to know that your time during your vacation was great and you enjoyed the services, facilities, the privileged location close to the 5th avenue, and the restaurants...More

Reviewed 2 days ago via mobile

Cannot say enough good things about the staff! Judith at the pool on the weekend and then again in the evenings during the week is a wonderful asset for the resort!! We were privileged to have been invited to a small private dinner by Mr....More

1  Thank vacationfunJULY2014
Response from silvestrevazquez, Gerente General at Panama Jack Resorts Playa del CarmenResponded 2 days ago

Dear VacationfunJULY2014, We would like to thank you for taking some minutes of your valuable time to write such a nice comment of your recent visit to Panama Jack Resorts Playa del Carmen. We are really happy to know that your experience with us was...More

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About
Description
On a sundrenched beachfront in the heart of Playa del Carmen, Mexico, all-inclusive Panama Jack Resorts Gran Porto Playa del Carmen welcomes guests of all ages to recharge amid the azure seas, authentic culture and ...More coastal charm of the Riviera Maya. Cool and casual, this family-friendly resort is ideally located on the Caribbean Sea just steps away from the famed Fifth Avenue’s shops, clubs and restaurants. From action-packed activities like beach volleyball and wine tasting to oceanfront swimming pools with waiter service, discover the perfect combo of relaxation and adventure. Less
Hotel class
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Top resorts Hotels
,
Spa
,
On the Beach
,
Luxury
,
Family
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel Amenities
HOTEL FEATURES
Pool
Beachfront
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Internet
Bar/Lounge
Spa
Breakfast included
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Hot Tub
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Wheelchair Access
Free Parking
Free High Speed Internet (WiFi)
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Top resorts Hotels
,
Spa
,
On the Beach
,
Luxury
,
Family
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Top resorts Hotels
,
Spa
,
On the Beach
,
Luxury
,
Family
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Top resorts Hotels
,
Spa
,
On the Beach
,
Luxury
,
Family
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (6554)
Pool & Beach (1337)
Room & Suite (1170)
Dining (541)
Amenities (67)
Family and Play Areas (45)
Business Centre & Event Rooms (33)
Questions & Answers
Ask a question
Marviana J
23 June 2018|
Answer
Response from ubmcnurse | Reviewed this property |
Elevators are available. There are wheel chair ramps, but they are steeper and more narrow than standard wheeler ramps. The staff is great to help out with those that need assistance. There were people there with scooters... More
0
Votes
Lina S
21 June 2018|
AnswerShow all 4 answers
Response from phopkins25 | Reviewed this property |
They do have to be reserved Not sure of level. Sorry
0
Votes
Kbarbosa21
7 June 2018|
AnswerShow all 2 answers