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One Playa Del Carmen

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631 Reviews from our TripAdvisor Community

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Showing 77: English reviews
Reviewed 4 days ago NEW

I stayed here for a month as a solo traveller. The first week was business, and the next three was holiday. Excellent value, clean and modern with the nicest staff ever. Free breakfast served 7-11am. Washer/dryer, ironing facilities on site. Desktop computers available to use for free, you only have to pay 3 Pesos per page if printing. No "holiday"...

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Thank Noah A
London, England, United Kingdom
Reviewed 5 days ago NEW

Staff were welcoming. Only 15 mins away from the beach and ADO station. Very clean in the room. Offered what we need for the trip. However the AC is too cold, and we only have a thin bedding instead of duvet in the room.

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Thank Xinxin_lai
Edmonton, Canada
Reviewed 2 weeks ago via mobile

Great front desk staff. Cesar and Rafael. They are very accommodating and helpful. I screwed up my booking and got there a day later to find there was no booking for me. Cesar came to the res us and solved the problem. I missed the free breakfast because I slept in. The beds are great quality and spotless.

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Thank Pearlieman
Monica M, Gerente at One Playa Del Carmen, responded to this review

Thank you for posting a review about your recent stay. It was great to learn that you enjoyed all aspects of your stay with us. It has always been our aim to hire employees with a positive attitude who are able to embrace our philosophy and share our common values. I was delighted to learn from you that we succeeded....

Nuevo Vallarta
Reviewed 2 weeks ago

First of all, location location location! This hotel is sandwiched between 3 big supermarkets (wallmart, a local one and MEGA comercial mexicana). It also has a big bus stop with its taxi base, tons of stores nearby, restaurants a plenty, banks and atms. Not to mention you're mere 2 blocks from a church, 3 from the famous cocobongo and 4...

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Thank CesarinPillin
Monica M, Gerente at One Playa Del Carmen, responded to this review

Thank you for posting a review about your recent stay. It was great to learn that you enjoyed all aspects of your stay with us. We hope we have the opportunity to host you again very soon, it will be our pleasure. Kindly, Mónica Melgarejo General Manager

Reviewed 2 weeks ago

We were having troubles finding a decent place to stay in Playa, but so glad we chose this hotel! It's very close to the main tourist area and a short walk to the beach! It's also a 5 min walk to some very delicious restaurants! Perfect for someone who will be spending most of their time wandering and adventuring! Breakfast...

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Thank Paige K
Monica M, Gerente at One Playa Del Carmen, responded to this review

Thank you for posting a review about your recent stay. It was great to learn that you enjoyed all aspects of your stay with us. We hope we have the opportunity to host you again very soon. Kindly, Mónica Melgarejo General Manager

Vancouver, Canada
Reviewed 3 weeks ago

Found this at a huge deal when I was a solo traveler, paid $46CAD per night. Had a good time while there with pleasant staff and never had any issues with anything. Breakfast was decent, very clean rooms and , bathrooms, newer flat panel tv with movie channels, onsite laundry available, its off the beaten track so fairly quiet, a...

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Thank 1SIX1
Monica M, Gerente at One Playa Del Carmen, responded to this review

Thank you for posting a review about your recent stay. . It was great to learn that you enjoyed all aspects of your stay with us. It has always been our aim to hire employees with a positive attitude who are able to embrace our philosophy and share our common values. I was delighted to learn from you that we...

Los Angeles, California
Reviewed 16 September 2016

This Hotel is in a quiet area and within walking distance to just about everything. The reception area is clean and the front desk are very polite. Rooms are clean. The hotel provides a free morning breakfast which is simple however it is inviting. The ADO bus station is right across the street where you can purchase tickets if you...

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Thank Miguel C
Monica M, Gerente at One Playa Del Carmen, responded to this review

Good Morning: Thank you for your visit and preference, I read your comment and it's good to know that our location comply with all your needs, and that the attention in front desk was excellent in your stay, for us was a pleasure to serve you, we hope you come back soon to your house Hotel One Playa del Carmen....

Reviewed 15 September 2016 via mobile

It is a very nice and clean Hotel, customer service is good. Included Breakfast is good. If you are looking for a nice place to sleep on your vacation trip this is the place, nothing fancy, room is very small and cold, (since you cannot control the temperature we had to turn the AC on and off over and over)...

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Thank Iván L
Monica M, Gerente at One Playa Del Carmen, responded to this review

Good morning Mr. Lu: Thank you for your visit and preference, I read your comment and it's good to know that you like our services, I'm sorry about the AC in your room we are working on that, because we know that is a problem that our rooms have, we hope you come back soon to your house Hotel One...

Pontiac
Reviewed 2 September 2016

One hotel in Playa Del Carmen was a great choice ! Close the beaches and 5 th av for shopping. The hotel was clean and the staff was very friendly. Enjoyed the breakfast which offered cereal, yogurt, coffee fruit, and juice every morning..I would definitely stay here again

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Thank colleencleary17
Monica M, Gerente at One Playa Del Carmen, responded to this review

Good Afternoon Miss Colleen: Thank you for your visit and preference, I read you comment and it's good to know that your time with us was very confortable and the staff gave you an excellent service, for us was a pleasure to have you here, we hope you come back soon to your house Hotel One Playa del Carmen. Have...

Houston, Texas
Reviewed 10 July 2016

I have to say four things about the hotel that impressed me 1. Hotel lobby and rooms are clean 2. Breakfast is good. i liked the fresh fruit selection, especially fresh papaya 3. Free wifi. 4. The front desk staff went out of their way to help us.

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Thank ASB052
Monica M, Gerente at One Playa Del Carmen, responded to this review

Good afternoon: Thank you for your visit and preference, I read your comment and it's good to know that your stay was comfortable, and that the hotel cover all your needs, for us was a pleasure to serve you. We hope you come back soon, to your house Hotel One Playa Carmen! Have a nice weekend

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Free Breakfast
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Enjoy the Caribbean Sea and the Mayan Riviera with its stunning flora and beautiful beaches. Playa del Carmen, a popular tourist destination strategically located between Cancun and Tulum, is one of the most beautiful spots in the region. Choose to stay at One Playa del Carmen, an affordable hotel that guarantees a safe and comfortable stay. One Playa del Carmen is located within the Xop Inn Shopping Center on Calle 12 Norte (12th North Street), behind the ADO Alternate bus station, only a few streets away from Playa Mamitas and four blocks from la Quinta Avenida. A fabulous location that will let you easily discover the most beautiful spots in the city. The hotel is located on a street that connects to Playa del Carmen's most popular restaurants, bars, and night clubs. The ferry to Cozumel, an island that's a water-sport destination, is also located very close by. We remind you that the check-in time is from 3:00 PM. Check-out is at 1:00 PM. We suggest you use our express check-out service. ... more   less 

Additional Information about One Playa Del Carmen

Address: 25 Avenida Norte Mz 97 Lt 01 S/N, Entre Av. 12 Norte y 12 Bis Col. Centro | entre Av. 12 Norte y 12 Bis, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $70 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — One Playa Del Carmen 2.5*
Number of rooms: 108
Reservation Options:
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Also Known As:
One Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#11 Best Value Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from One Playa Del Carmen staff and other travellers.
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Questions? Get answers from One Playa Del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms over the courtyard are the quietest.”
 of 5 bubbles , 7 Dec 2016 | Read review
“Quiet, Convenient”
 of 5 bubbles 193paigek, 21 Nov 2016 | Read review
“Clean and comfortable.”
 of 5 bubbles stephaniemJ2849HJ, 31 Mar 2016 | Read review
“2nd floor or higher”
 of 5 bubbles shannonsH3229DL, 4 Mar 2016 | Read review
“Rooms facing the back (even #) is quieter”
 of 5 bubbles AubreyHongKong, 8 Feb 2016 | Read review
5 of 5
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