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One Playa Del Carmen

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One Playa Del Carmen
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660 Reviews from our TripAdvisor Community

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Showing 84: English reviews
Reviewed 1 week ago via mobile

The great part of this hotel is that it is more affordable than the rest but only about 2-3 short blocks from the main strip. Its clean and modern with free Wi-Fi. Don't expect but it is more than perfect for getting a good nights rest and heading out for sightseeing the next day!

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Helpful?
Thank Jean Marc L
Monica M, Gerente at One Playa Del Carmen, responded to this review

I would like to thank you for taking the time to relate your comments pertaining your time you spent with us at One Playa del Carmen. It was great to learn that you enjoyed all aspects of your stay with us. Should your travels bring you back to our beautiful area in the future, we hope you will consider the...

Londra, Regno Unito
Reviewed 1 week ago via mobile

Stayed here for three nights over the new year during our sojourn in Mexico. The hotel is a few steps from the bus station (be warned there are two in Playa del Carmen, we didn't know and ended up walking for 10mins with heavy luggage!) and has a modern appearance. We were given a room suitable for disabled guests on...

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Helpful?
Thank ejlynch85
Monica M, Gerente at One Playa Del Carmen, responded to this review

I would like to thank you for taking the time to relate your comments pertaining your time you spent with us at One Playa del Carmen. It was great to learn that you enjoyed all aspects of your stay with us. Should your travels bring you back to our beautiful area in the future, we hope you will consider the...

Chicago, Illinois
Reviewed 2 weeks ago

My friends and I stayed in a double bed room January 2017. The room was clean and modern. Hotel provided an amazing free breakfast of eggs, beans, yogurt, tortillas, fruit, bagels, etc. Super cute cafe directly next to the hotel with lattes and pastries. Walmart is a block away and has everything you need; sunscreen, toothpaste, fresh fruits and snacks,...

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Helpful?
Thank ktgktg913
Monica M, Gerente at One Playa Del Carmen, responded to this review

I would like to thank you for taking the time to relate your comments pertaining your time you spent with us at One Playa del Carmen. It was great to learn that you enjoyed all aspects of your stay with us. Should your travels bring you back to our beautiful area in the future, we hope you will consider the...

Reviewed 2 weeks ago

The room was very simple, and fairly clean. I might have thought it was a good deal, however the air conditioning didn't work and took two days to fix, the water came out of the tap BROWN for an afternoon, and they were drilling into the corridor walls while I was trying to sleep on two occasions. Very unhappy with...

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Helpful?
Thank Simon S
Monica M, Gerente at One Playa Del Carmen, responded to this review

Thank you for posting a review. We are disappointed that your stay at the Hotel was not favorable and apologize for any inconvenience you were put through at the Hotel. Please know that we take all our guest comments seriously in an effort to correct and improve our services for all future guest stays. We hope to have an opportunity...

Reviewed 3 weeks ago

i went to the one for my christmas vacation but it was nightmare of christmas. US$2400 was stolen when i back to hotel after tour. i put my money $2400 in a small bag and put the small bag in my travel bag which was locked. I told to hotel front for help but the first thing they did was...

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Helpful?
Thank 은혜한2016
Monica M, Gerente at One Playa Del Carmen, responded to this review

Dear Guest, We are disappointed that your stay at the Hotel was not favorable and apologize for any inconvenience you were put through at the Hotel. Please know that we take all our guest comments seriously in an effort to correct and improve our services for all future guest stays. We hope to have an opportunity to redeem ourselves should...

Atlanta, Georgia
Reviewed 5 weeks ago

Pros – • Morning hot breakfast, no meat but still good and plentiful. Organic eggs, tortilla chips, white and wheat bread, yogurt, cereal, coffee, pastries etc. It should be enough to get you going in the morning. • Located across the ADO autobus terminal. There are two of these, one not far from the ferry wharf, and the one literally...

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Helpful?
Thank mdrake58
Monica M, Gerente at One Playa Del Carmen, responded to this review

I would like to thank you for posting such a great review about the time you spent with us at One Hotel. It was great to learn that you enjoyed all aspects of your stay with us and the friendly and polite services provided by our staff. It has always been our aim to hire employees with a positive attitude...

Bávaro, La Altagracia, Dominican Republic
Reviewed 15 December 2016

I have stayed before in this hotel.The staff is friendly and service oriented, but I have yet to enjoy the environment in the room. There is an unfortunate hospital vibe. It could use a bit of decoration, the hallways to the rooms are plain and with a disinfectant smell. The service at front desk was prompt and cordial.

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Helpful?
Thank Anaely C
Monica M, Gerente at One Playa Del Carmen, responded to this review

Thank you for posting a review about your recent stay. I sincerely apologize for our inability to provide you with a positive experience during your stay at the Hotel. We are in the process of upgrading some areas of the hotel and plan a larger scale upgrade in the near future. We hope you give us another opportunity to redeem...

Reviewed 7 December 2016

I stayed here for a month as a solo traveller. The first week was business, and the next three was holiday. Excellent value, clean and modern with the nicest staff ever. Free breakfast served 7-11am. Washer/dryer, ironing facilities on site. Desktop computers available to use for free, you only have to pay 3 Pesos per page if printing. No "holiday"...

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Helpful?
Thank Noah A
Monica M, Gerente at One Playa Del Carmen, responded to this review

I would like to thank you for taking the time to relate your comments pertaining your time you spent with us at One Hotel. It was great to learn that you enjoyed all aspects of your stay with us. However what really makes me feel proud to hear is about the friendly and polite services provided by our staff. It...

London, England, United Kingdom
Reviewed 7 December 2016

Staff were welcoming. Only 15 mins away from the beach and ADO station. Very clean in the room. Offered what we need for the trip. However the AC is too cold, and we only have a thin bedding instead of duvet in the room.

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Helpful?
Thank Xinxin_lai
Monica M, Gerente at One Playa Del Carmen, responded to this review

Thank you for sparing your time in posting a review for our hotel. It was great to learn that you enjoyed all aspects of your stay with us. . Should your travels bring you back to our beautiful area in the future, we hope you will consider the One Hotel as your go-to hotel choice. Kindly, Mónica Melgarejo General Manager

Edmonton, Canada
Reviewed 28 November 2016 via mobile

Great front desk staff. Cesar and Rafael. They are very accommodating and helpful. I screwed up my booking and got there a day later to find there was no booking for me. Cesar came to the res us and solved the problem. I missed the free breakfast because I slept in. The beds are great quality and spotless.

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Helpful?
Thank Pearlieman
Monica M, Gerente at One Playa Del Carmen, responded to this review

Thank you for posting a review about your recent stay. It was great to learn that you enjoyed all aspects of your stay with us. It has always been our aim to hire employees with a positive attitude who are able to embrace our philosophy and share our common values. I was delighted to learn from you that we succeeded....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Breakfast included
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
Enjoy the Caribbean Sea and the Mayan Riviera with its stunning flora and beautiful beaches. Playa del Carmen, a popular tourist destination strategically located between Cancun and Tulum, is one of the most beautiful spots in the region. Choose to stay at One Playa del Carmen, an affordable hotel that guarantees a safe and comfortable stay. One Playa del Carmen is located within the Xop Inn Shopping Center on Calle 12 Norte (12th North Street), behind the ADO Alternate bus station, only a few streets away from Playa Mamitas and four blocks from la Quinta Avenida. A fabulous location that will let you easily discover the most beautiful spots in the city. The hotel is located on a street that connects to Playa del Carmen's most popular restaurants, bars, and night clubs. The ferry to Cozumel, an island that's a water-sport destination, is also located very close by. We remind you that the check-in time is from 3:00 PM. Check-out is at 1:00 PM. We suggest you use our express check-out service. ... more   less 

Additional Information about One Playa Del Carmen

Address: 25 Avenida Norte Mz 97 Lt 01 S/N, Entre Av. 12 Norte y 12 Bis Col. Centro | entre Av. 12 Norte y 12 Bis, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $85 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — One Playa Del Carmen 2.5*
Number of rooms: 108
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity and Hotels.com so you can book your One Playa Del Carmen reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
One Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#8 Best Value Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from One Playa Del Carmen staff and other travellers.
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Questions? Get answers from One Playa Del Carmen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“only two floors to this hotel, the second floor has a washer and dryer room and outside patio for smokers”
 of 5 bubbles mdrake58, 19 Dec 2016 | Read review
“There are not good view rooms”
 of 5 bubbles anaelyc, 15 Dec 2016 | Read review
“Rooms over the courtyard are the quietest.”
 of 5 bubbles , 7 Dec 2016 | Read review
“Quiet, Convenient”
 of 5 bubbles 193paigek, 21 Nov 2016 | Read review
“Clean and comfortable.”
 of 5 bubbles stephaniemJ2849HJ, 31 Mar 2016 | Read review
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