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Reina Roja Hotel

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Reina Roja Hotel
Reina Roja Hotel
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642 Reviews from our TripAdvisor Community

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Showing 169: English reviews
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Winnipeg, Canada
Reviewed 2 days ago NEW

We stayed at the Reina Roja for three weeks It was a fun place to stay just off of 5th Ave. We found the rooms clean and spacious, had a few issues twice with air conditioner freezing up and once no hot water but they were taken care of immediately The staff is very pleasent and helpful always offering a...

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Helpful?
Thank hotfem
Minneapolis, Minnesota
Reviewed 5 days ago NEW

Stayed here Feb 9th thru Feb 15th. The hotel is different than most ive stayed at but thats why I liked it. Me and my brothers room was #120 with double beds, really nice bathroom, large closet,room safe and a small balcony that looked over to the next door hotels pool. Its has a large rooftop pool that was shallow...

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Thank forty40mpls
Hotel R, Gerente at Reina Roja Hotel, responded to this review

Dear guest: First of all, thank very much for your coments. This are very important for us. Is good to know that you had a great vacation at Reina Roja Hotel, but more important that you recieve a great service from our staff. Thank you for choose our hotel and we are agree with you...we are a unique and diferentte...

Foshan, China
Reviewed 1 week ago via mobile

I recently stayed here with a group of mates. One of our friends had stayed here before and he recommended it. I'm glad that he did as the hotel is decent. It's better than average. It's got a good location and is close to numerous bars and restaurants. Plus the beach is just down the road. The room that I...

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2Thank TommySangers
Hotel R, Gerente at Reina Roja Hotel, responded to this review

Dear guest: First of all, Thank very much for your comments, this are very important for us. It is very satisfactory know that you had a great vacations at Reina Roja Hotel. We are working to improve our wifi and TV signal. By other hand, we offer an apologize in the things that we dont exceed your expectations, we will...

London, United Kingdom
Reviewed 1 week ago via mobile

We just had a really disappointing stay at this hotel. We spoke the person at front desk about the issues last night and again to the manager Alejandro and they were unwilling to compensate or solve the issues. The shower in the room did not work properly. Only a bit of cold water dropped out of it. Also there was...

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Helpful?
Thank jamesdimitrifletcher
Hotel R, Gerente at Reina Roja Hotel, responded to this review

Dear guest: First at all, we want to offer an apologize for the inconveniences you experience with us. Your comments are very important for because is the only way to know what we are doing right or not. We will pass your comments to our area managers to avoid this situation. Once again, we offer an sincerely apologize, we will...

Foshan, China
Reviewed 2 weeks ago via mobile

Stayed here for four nights to celebrate before a friend's wedding. The staff were fantastic from start to finish, they couldn't have been more helpful, from arranging cars and recommending local places, down to the little things like saying hello every time they saw us (without fail). Plus, as a kicker, the breakfasts served in their restaurant are a perfect...

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Thank darbz89
Hotel R, Gerente at Reina Roja Hotel, responded to this review

Dear guest: First at all, we appreciate your coments, this are very important for us. In Reina Roja Hotel the most important is the guest, is good to know that all our staff was friendly, helpfull and always ready to say a sincerely "hola". We are agree with you, our location is perfect. We hope to see you in a...

Reviewed 14 January 2017

We never received a key to our room during our sty as the machine that makes keys was broken. That would not have been so bad if someone at the hotel would have had access to the master key to let us in each time however, several times we would get back to our hotel late int he evening and...

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Thank dorinna h
Hotel R, Gerente at Reina Roja Hotel, responded to this review

Dear guest: First of all, we offer an apologize for the inconveniences you experience with us, really we appreciate yours coments. Our goal is the guest satisfaction and in this particular situation we did not offer a great experience. We will pass your coments to our area managers to avoid this type of experience. Once again, we sincerely offer you...

Londra, Regno Unito
Reviewed 8 January 2017 via mobile

We stayed at the Reina Roja for a couple of nights after new year and on the whole were very pleased. It is exactly like the photos and they give you a lot for what you pay (free breakfast, access to the pool and clean beach towels, open bar from 12-24 including alcoholic drinks and cocktails). We had a double...

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2Thank ejlynch85
Bedford, Texas
Reviewed 3 December 2016

The decor of this hotel is tasteless and the noise level makes it impossible to get a good night's sleep. It simply gave me a really creepy feeling. About the only thing it has going for it is that it is close to the beach. Other than that, my advice is to stay away!

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1Thank Judy C
Hotel R, Director de Relaciones con Clientes at Reina Roja Hotel, responded to this review

Dear Guest We appreciate the time you took to give us this valuable feedback and certainly we want to apologize about the noise problem. Although we are a hotel that is pretty alive in the party concept it is important for us to also provide a quiet area to rest for each one of our guests The concept of the...

Reviewed 2 December 2016

Everyone likes a good party but this hotel is a sad joke. The noise from their rooftop sound system makes it difficult for every business and condo within blocks of the location. They are hated by the local community!

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4Thank Notony
Hotel R, Director de Relaciones con Clientes at Reina Roja Hotel, responded to this review

Thank you for taking the time to share your opinion on Reina Roja Hotel The concept of the Hotel is unique and celebrated by most of the travelers who visit us. This is a personal appreciation of every person. We regret that you have been bothered by the noise and is an issue that has been taken care of.Hope to...

Reviewed 27 November 2016

I had a great time in this hotel. The staff are friendly, the room was comfortable, spacious clean and it is close to the beach. It has a fun roof top pool and great view of Playa. The parties on the roof happen is some seasons when more tourist visit Playa. I had a great time.

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3Thank Esteban B
Hotel R, Director de Relaciones con Clientes at Reina Roja Hotel, responded to this review

Dear guest: We really appreciate your comments and theres nothing more pleasant than to know that our guests are satisfied with the service and the overall property. We really hope to see you again here soon to experience Reina Roja once again! Sincerely Reina Roja Team

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Breakfast included
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast included
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Reina Roja is located in the quiet tourist district called by the Maya Xeman Ha, now known as Playa del Carmen on the Yucatan Peninsula.Experimental architecture that plays with the limits of conventional make your stay a unique and special.The red light and its properties are a constant element that is present in every corner of Reina Roja; this vital color symbolizes life, movement and activity.We invite you to explore the original accommodations, fun, and haute cuisine that Reina Roja has to offer. ... more   less 

Additional Information about Reina Roja Hotel

Address: Calle 20 No 128 | entre 5a v. y 10 Av., Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $142 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Reina Roja Hotel 3.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Reina Roja Hotel Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#83 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Reina Roja Hotel staff and other travellers.
9 questions
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2 months ago
Chicago, Illinois
3 months ago
Los Angeles, California

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Questions? Get answers from Reina Roja Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we stayed in room 202 it was quiet could hear a little music from the street but didnt bother us”
 of 5 bubbles hotfem, 20 Feb 2017 | Read review
“Don't stay at the Reina Roja Hotel”
 of 5 bubbles Notony, 1 Dec 2016 | Read review
“i chose a room with a balcony. It was nice to view the tops of trees while having a drink or relax.”
 of 5 bubbles ScottL301, 15 Aug 2016 | Read review
“rooms with balcony facing street a little noisy”
 of 5 bubbles 993desireel, 18 Jun 2016 | Read review
“Ask at desk for a room with good wifi signal - apparently they know which rooms are OK and which ones won't even let you download email.”
 of 5 bubbles RHolm, 2 Jun 2016 | Read review
5 of 5