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Mahekal Beach Resort

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2,210 Reviews from our TripAdvisor Community

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Showing 1,718: English reviews
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 14 July 2013 via mobile

We spent here the last 4 days of our honey moon. We booked the most beautiful front sea room'Palapa' but as we arrived we were given another lower level room as the poring rain destroyed the one we booked. The day after we went in the right one but things didn't go better.A lots of water was coming from the... More 

Helpful?
3 Thank Stamat
SocialMahekal, Director de Relaciones Públicas at Mahekal Beach Resort, responded to this review

Thank you for taking the time to review your recent stay with us. We apologize for the inconvenience of not getting the room you requested, due to pouring rain. Being in the tropical lowlands in the south, with tropical weather, it can sometimes rain for days; this was the case some days before your arrival. We very much regret  this.... More 

Scottsdale, Arizona
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 July 2013

Went with 2 other girlfriends to get away for R&R. All 3 of us could not have been more pleased with the entire stay. Bolle the concierge was so helpful for any excursions, the front desk Karen was accommodating in our room request We actually changed from 21b to 8b 1/2 way thru. Both were great, 8B just was a... More 

Helpful?
1 Thank Cammy W
DC
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 July 2013

My girlfried and I (late 20s) were hosted here for 6 nights. Upon our arrival, we got shocked & dissapointed bc of the room they gave us (36A): oldish, humid (it was raining a lot), smelly, without drawers, ... really below our expectations and the price we paid - even though about changing hotel!. As the room was double and... More 

Helpful?
1 Thank DcRuben
SocialMahekal, Director de Relaciones Públicas at Mahekal Beach Resort, responded to this review

Greetings from Playa! Thanks for your review. We are glad to read that your request was attended and you were moved to another room that pleased you. Location is certainly one of the things that our guests like the most. On the north end of Playa, close to the newest restaurants, and still in downtown. Thanks for your compliments to... More 

Atlanta, Georgia
Level Contributor
163 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 9 July 2013

My husband I stayed at Mahekal for four nights in June. As others have noted the service staff from front desk to bag handling and food servers is absolutely top notch. I wasn't happy with the location of the first room they took us to so I had asked to look at some other rooms. 4 rooms later I had... More 

Helpful?
2 Thank Annie123081
Phoenix, Arizona
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 July 2013

We first saw the resort a year ago, when we went on a cruise and happen to walk by the resort while on an excursion to Playa del Carmen. Booked the resort for a week and just got back from a fabulous vacation! NO phones, TV...noise!!! Just an exceptional ocean view room, awesome food and fantastic service. I would definitely... More 

Helpful?
2 Thank 154nancy19
Houston, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 July 2013

We just return from six nights (of hell) from Playa Del Carmen and the Mahekal Beach Resort. As way of reference, we travel to various Mexican & Costa Rican beach locations 2-3 times per year. I rarely post reviews except when it is really good or really bad. Unfortunately this is a bad story. The main issue we had centered... More 

Helpful?
9 Thank JamesinHouston
SocialMahekal, Director de Relaciones Públicas at Mahekal Beach Resort, responded to this review

Thanks so much for taking the time to write a review. All comments are appreciated since they are the best way to improve and offer a better service. The Hotel is certainly about to go into full remodeling, and many issues will be fixed. We apologize for the inconvenience with the AC since we know how hot, Playa del Carmen... More 

Neptune, New Jersey
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 July 2013

After two trips here, Mahekal is starting to feel like a vacation home that is a part of our lives. It is a true beach bum ideal. Their location is so convenient to 5th Ave. & with the beach, you can walk for miles just adds to this little slice of paradise. All the staff are so friendly and pleasant.... More 

Helpful?
4 Thank Rob B
Georgia
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 June 2013

First time to visit since new management took over...still beautiful location and grounds...had problems in my deluxe oceanview palapa...mouse droppings on floor and bed...was moved and had plumbing problems in other. Did see that they were trying to fix problem in first room and after 2 tries did fix problem in second...Hope these were isolated problems . But for over... More 

Helpful?
3 Thank UNC68girl
SocialMahekal, Director de Relaciones Públicas at Mahekal Beach Resort, responded to this review

Thanks for coming back to Mahékal, we hope you had a great time and enjoyed watching Playa changes a few years after your visit. Thanks for your review. We apologize for any inconvenience happened during your stay. We will share your comments with management, in order to confirm that the palapa is fixed. As you pointed out, there will be... More 

Westphalia, Indiana
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 17 June 2013

We recently returned from a 5 night get-a-way to Mahekal Beach Resort in Playa del Carmen. I made last minute reservations late Saturday night for a trip leaving on Monday. It is about an hour drive from the airport to Mahekal but so totally worth the trip. The transfer cost was a little high at $120 for two but I... More 

Helpful?
2 Thank MoparMan52
christchurch
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 June 2013

Mahekal Beach resort, is simply fantastic, From the moment we walked in and were greeted by the friendly and really helpful staff. The room was beyond what we expected, It was more than comfortable. The beach was also well worth the trip, clean sand and water and not over crowded. The bar and restaurant were also very very good, nice... More 

Helpful?
Thank b-d-christchurch

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Mahekal Beach Resort is a legendary resort village located on 800 feet of white sand beach in the heart of vibrant Playa del Carmen. It has 198 thatched roof, palapa-style bungalows within steps of Fifth Avenue, the celebrated entertainment, shopping, and restaurant district of Playa del Carmen. The thousands of loyal repeat guests at Mahekal Beach Resort describe it as magical, memorable, and authentically Yucatecan. Our style is friendly and relaxed, a unique Caribbean experience where you can rock gently in a hammock on your private terrace and enjoy undoubtedly the best beach in Playa. Our guests love the fact that we have never compromised our truly unique ambiance and style. In keeping with that style, our rooms do not offer televisions. Instead, they feature original, brightly colored, Mexican tile bathrooms, private terraces with hammocks for siestas and star gazing, and locally-crafted Mexican wood furniture in an outdoor seating area where you can enjoy our magical sanctuary. The Resort offers meal plans that include breakfast daily and lunch or dinner. This choice gives our guests the opportunity to explore the many dining options in Playa del Carmen. ... more   less 

Additional Information about Mahekal Beach Resort

Address: Calle 38, Entre Avenida 5a y Zona Federal Maritima, Playa del Carmen 77710, Mexico (Formerly Shangri-La Caribe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $280 - $645 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mahekal Beach Resort 4*
Number of rooms: 196
Reservation Options:
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Also Known As:
Mahekal Beach Hotel Playa Del Carmen
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen
Mahekal Beach Resort Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#17 Family Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#25 Luxury Hotel in Playa del Carmen
#25 On the Beach Hotel in Playa del Carmen
#30 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Mahekal Beach Resort staff and other travellers.
136 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for Ocean View cabin, it is next best to Ocean Front Cabin”
 of 5 bubbles EvaG496, 3 Dec 2016 | Read review
“Splurge on the beach views”
 of 5 bubbles kimmers722, 2 Dec 2016 | Read review
“We had a second story room with a high thatched roof, close to the sports bar, hammocks on the porch, no T.V. in the rooms (a nice touch.)”
 of 5 bubbles 421judithj, 29 Nov 2016 | Read review
“In the garden rooms the middle ones of the townhouses are very small ask for the ones that have no room on the side those are more roomier”
 of 5 bubbles AndreG154, 29 Nov 2016 | Read review
“Explain what you want and they will co-operate.”
 of 5 bubbles carolyn108_12, 29 Nov 2016 | Read review
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