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Mahekal Beach Resort

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2,300 Reviews from our TripAdvisor Community

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Showing 1,794: English reviews
Clear Lake, Minnesota
Reviewed 22 December 2013

First time to Mexico with 3 teenagers. Loved walking out the door and being outside, no hallways! Didn't feel we were in a hotel amongst lots of tourists Plenty of food! The buffets must be a weekly rotation. The buffet food was typical of the area. Lots of fresh veggies and fruit. We love our meat and potatoes which wasn't...

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2Thank Susan P
Zurich, Switzerland
Reviewed 21 December 2013

very nice bungalows in a beautiful surrounding, great caribbean sea, delicious drinks from the bar, quiet and romantic rooms with all facility needes (no, you do not need a TV at this place :=)) - daily decoration surprise made out of towels. would love to come back.

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Thank andrina s
Traverse City, Michigan
Reviewed 20 December 2013

We just returned from our 8th stay at Mahekal. The place is undergoing a complete renovation and currently one section of the resort is being redone and is walled off. There is occasional noise from this area so be forewarned. Overall the place is still nice but with the renovation prices are surely going to increase. With that the evening...

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1Thank TCEd
SocialMahekal, Gerente at Mahekal Beach Resort, responded to this review

Greetings to Michigan! We love to hear from our repeat guests. I am sure you will be surprised on how beautiful Mahekal will look and function after the renovation. Phase one is done and we will begin phase 2 in May. Phase 3 will start in mid-August and by December 2014 the entire hotel, including what currently is Las Palapas,...

Allentown, Pennsylvania
Reviewed 19 December 2013

We never go back to the same place twice; never, ever. However we loved the Mahekal in 2011 and decided to try a "do-over" 20th Anniversary trip after our January trip to Istanbul went terribly wrong, and my husbands subsequent cancer surgeries laid him up all year. (See my trip report in the Istanbul forum if you want to know...

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5Thank Beth B
SocialMahekal, Gerente at Mahekal Beach Resort, responded to this review

We really appreciate detailed reviews like yours. Thanks for coming back to our oceanfront piece of Paradise to celebrate a special date. We are glad to read you liked the details and amazing views that our Deluxe rooms offer, yes you can be sure that some of them will be part of the new Mahekal we are planning to deliver...

Reviewed 19 December 2013

At the reception bad service for the nationals, no disscount on airline crew, very dissapointed, very expensive, on the other hand, good service on the restaurant staff and maid service, the beach is dirty, bad smell in the hotel facilities, lot of noise on behalf of the staff in the moorning.

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1Thank Temark00
SocialMahekal, Gerente at Mahekal Beach Resort, responded to this review

Hola, thanks for taking the time to write a review. At Mahékal, we love to welcome guests from all over the world. And we are always careful to offer the same service to all of them. We are disappointed to read you felt bad service for the nationals, and apologize for any inconvenience caused. I'm at your service via email...

Houston, Texas
Reviewed 17 December 2013

Beautiful hotel, great location, comfortable rooms/palapas, friendly staff, excellent service, nice dining. We loved the hotel. Its not a big busy resort, rather a quiet relaxing beach front place, perfect for getting "off the grid" for a few days. Worth getting up early in the morning to see the sunrise, like nothing you've ever seen before. So relaxing. Would definitely...

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1Thank Jim M
Pownal, Maine
Reviewed 17 December 2013

My daughter chose to have her wedding at the Mahekal Resort in Playa Del Carmen, Mexico. What a wonderful decision it was! Thirty guests traveled down from Maine for the wedding.. Most of the guests have a hospitality background...and not one of us could find anything to complain about....now that is amazing! Sophia the wedding planner was fantastic, she took...

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1Thank michelemoyen
SocialMahekal, Gerente at Mahekal Beach Resort, responded to this review

Thanks so much for your review, and for choosing Mahékal to celebrate this special day. We are glad to read you were able to relax and enjoy your daughter’s wedding. Our wedding team always say: “Original, simple and unique that's how a wedding is at our Beach Resort”. We believe that having a destination wedding is a great excuse to...

Denver, Colorado
Reviewed 14 December 2013 via mobile

My husband and I just returned from our third visit to Mahekal and were blown away yet again! We were married here in 2012 and love going back. Everything here is always perfect. From the rooms, the ambience, the beach, the food, and most importantly, the people - top notch!! The employees continue to provide superior service and make us...

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Thank Adrienne B
Melbourne, Australia
Reviewed 10 December 2013

Loved our stay at mahekal at the end of the November. Stayed in 12p penthouse overlooking the pool and it was sensational!! Staff were quick to address our needs. Despite other reviews construction noise did not hear or bothered by. Restaurants provided well priced food and pool and bar were perfect for relaxing. If I return to PDC will definitely...

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1Thank thecraig1
Glossop, United Kingdom
Reviewed 8 December 2013

I booked here months ago but on arrival i was told i had to go to the 'other' reception. This turned out to be the reception of hotel las palapas next door.should have been told this when booking as i wouldn't have booked if id known i was being dumped elsewhere inferior hotel.don't make same mistake as me. To rub...

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3Thank kuepper
SocialMahekal, Gerente at Mahekal Beach Resort, responded to this review

Greetings to the UK, Thanks for taking the time to write this review. Since some months ago, Hotel Las Palapas and Mahékal are undergoing a merging process, to at one point become the same Hotel. Renovation works were done at both properties, to deliver a new beachfront experience in Playa del Carmen. We understand your frustration, and apologize for any...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Mahekal Beach Resort is a legendary resort village located on 800 feet of white sand beach in the heart of vibrant Playa del Carmen. It has 198 thatched roof, palapa-style bungalows within steps of Fifth Avenue, the celebrated entertainment, shopping, and restaurant district of Playa del Carmen. The thousands of loyal repeat guests at Mahekal Beach Resort describe it as magical, memorable, and authentically Yucatecan. Our style is friendly and relaxed, a unique Caribbean experience where you can rock gently in a hammock on your private terrace and enjoy undoubtedly the best beach in Playa. Our guests love the fact that we have never compromised our truly unique ambiance and style. In keeping with that style, our rooms do not offer televisions. Instead, they feature original, brightly colored, Mexican tile bathrooms, private terraces with hammocks for siestas and star gazing, and locally-crafted Mexican wood furniture in an outdoor seating area where you can enjoy our magical sanctuary. The Resort offers meal plans that include breakfast daily and lunch or dinner. This choice gives our guests the opportunity to explore the many dining options in Playa del Carmen. ... more   less 

Additional Information about Mahekal Beach Resort

Address: Calle 38, Entre Avenida 5a y Zona Federal Maritima, Playa del Carmen 77710, Mexico (Formerly Shangri-La Caribe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $301 - $636 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mahekal Beach Resort 4*
Number of rooms: 196
Reservation Options:
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Also Known As:
Mahekal Beach Hotel Playa Del Carmen
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen
Mahekal Beach Resort Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#17 Family Hotel in Playa del Carmen
#20 Spa Hotel in Playa del Carmen
#22 On the Beach Hotel in Playa del Carmen
#22 Luxury Hotel in Playa del Carmen
#30 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Mahekal Beach Resort staff and other travellers.
148 questions
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Los Angeles, California

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Questions? Get answers from Mahekal Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The garden rooms are very nice, but if you want beach front, their are several options to choose from.”
  • A garden view room
 of 5 bubbles GNS174, 20 Jan 2017 | Read review
“Look at the map. There is a very lush "jungle" section, a beautiful garden and other units closer to the beach. They are ALL nice.”
 of 5 bubbles 925Calimom, 14 Jan 2017 | Read review
“If you want quiet, choose a room with view to the garden.”
 of 5 bubbles Y3957KQamandag, 11 Jan 2017 | Read review
“Top floor palapas with ocean views can't be beat!”
 of 5 bubbles mahrinahs, 6 Jan 2017 | Read review
“Check your room location on the map. Treehouse palpa room was large and really nice but very far from beach at back of resort.”
 of 5 bubbles cOrr145, 6 Jan 2017 | Read review
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