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Mahekal Beach Resort

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2,219 Reviews from our TripAdvisor Community

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Showing 1,726: English reviews
Saint Paul, Minnesota
Reviewed 26 August 2013

This place is a paradise! We had an outstanding trip with our family. The beach is heavenly. We loved our room, hammocks under the palapa, happy hour on the bar swings and the massages at the spa. But the most impressive piece of this place was the staff. Each and every person we interacted with was pleasant and kind. They...

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Helpful?
2Thank CABScharen
SocialMahekal, Gerente at Mahekal Beach Resort, responded to this review

Thank you so much for taking the time to write a review. Mahekal is a beautiful resort, but what makes it even more special is our wonderful staff. Every one of them work very hard to make our guests happy and to keep Mahekal cleaned and well maintained. We look forward to welcome you back when you visit us again...

Reviewed 25 August 2013

The Mahekal Beach Resort was simply amazing! It was superb in all areas, quaint and clean accommodations, and the most picturesque torquoise water and fine white sandy beach! No tv's and limited wifi make this the perfect escape from reality. Food was excellent and everything surpassed expectations. No issues with sickness whatsoever. Staff was friendly, service was lovely! I would...

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Thank Pianista31
London, United Kingdom
Reviewed 22 August 2013

We wanted a family beach holiday with plenty to do and no hotel corridors, I can't stand going on holiday to find the kids in front of a TV and internet connections everywhere tempting you to work while you're meant to be playing. This place is outstanding, so clean, beautifully maintained indoors and out, a real no news, no shoes...

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1Thank Susie777
Clinton Township, Michigan, United States
Reviewed 17 August 2013

Greatest vacation, we went down with 21 people, the attention to detail, the cleaniness, the staff, the security was perfect. Best location near 5th ave shopping, and the beach was one of the best beaches I have been to. The only comment was reservation did not get information on time and different people in my group had different rates so...

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1Thank Joseph V
Phoenix, Arizona
Reviewed 6 August 2013

Gorgeous white sand beach and calm waters. We were there mid July. Bungalows (palapas) were positioned nicely to offer almost everyone a view of the water. Charming and beachy. We walked way up and down the beach and determined our resort had the best stretch of sand. It is a public beach with many Mexican National tourists and we loved...

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1Thank misstravelbrat
SocialMahekal, Director de Relaciones Públicas at Mahekal Beach Resort, responded to this review

Thank you for your review. I was thrilled to know you enjoyed our beach and bungalows with their palapa roofs. Mahekal is quite unique and its beach is one of the nicest in the Riviera Maya. Since beaches in Mexico are public it is visited by tourists and locals alike. We are fortunate to have a wide beach front affording...

Singapore, Singapore
Reviewed 3 August 2013

This review could have been a 5 star one. Mahekal Beach Resort has everything going for it to turn this into one of the best resorts on one of the best locations in the world. The resort is very charming, nicely decorated, enough space between cabins and buildings, perfectly located with a beautiul beach right in front and the famous...

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6Thank DutchCarioca
SocialMahekal, Director de Relaciones Públicas at Mahekal Beach Resort, responded to this review

Thank you so much for taking the time to write a review about Mahekal. This is indeed a very charming resort located in one of the best beaches in Playa del Carmen, if not the best, and only a few steps away from well-known 5a Avenue. Besides all of the nice attributes you mentioned we are very fortunate to have...

Encinitas, California
Reviewed 30 July 2013

We traveled there last week with another family. Upon arrival, we were told that our hotel transportation would be another $30 due to Alexandra's fault but were told that if we didn't pay it would come out of her pocket. After traveling all day the last thing I want to deal with upon arrival is money issues. They agreed to...

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6Thank AnniandDave
SocialMahekal, Director de Relaciones Públicas at Mahekal Beach Resort, responded to this review

Greetings to Encinitas. Thank you for your comments on our resort and your recommendations to other travelers. We understand your frustration upon check-in. Alexa should have given you a warm welcome and allowed you to settle in instead of bringing the error made on your transportations charges when you checked in. I am glad to know that our concierge Boli...

Southlake, Texas, United States
Reviewed 29 July 2013

This hotel IS cute and pretty nice ! The reason I would never return is that they had a wedding and allowed the wedding party to play VERY loud music until 4 am , good for them , bad for the rest of us - also if you are going to Playa Del Carmen be sure to take very small...

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2Thank Gary F
SocialMahekal, Director de Relaciones Públicas at Mahekal Beach Resort, responded to this review

We appreciate your comments and are happy to know you found Mahekal to be a pretty nice hotel. I was surprised to see that you mentioned that we allow weddings parties to play loud music until 4am. This is not the case. While we welcome weddings at our resort, we have strict policies to help prevent guests who are not...

Reviewed 27 July 2013

We chose this resort over others because we didn't want the all inclusive type resort that is over crowded where you just gorge yourself with food and drinks all day and night. We were very pleased with our choice! We stayed 10 nights for our honeymoon. We had reserved an ocean view palapa. We called ahead and requested a king...

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6Thank OfficerLisa
SocialMahekal, Director de Relaciones Públicas at Mahekal Beach Resort, responded to this review

Looks to us that you found what you wanted for your honeymoon. Great to read that our team worked your situation out and offered you the kind of room that you were looking for. Towel arrangements are very creative and original, our housekeeping team will always surprise you with the different characters they create. Yes, locals love our beach, too....

Dubai
Reviewed 26 July 2013

This resort is a peaceful place, located just a few mins. away from the 5th Ave. We stayed in the Garden View Palapa style room for 3 nights which was a very good experience overall. Here's what you need to know: Pros: - Clean and cozy rooms - As part of the amenities, they had the mosquito repellent which was...

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1Thank YellowStarburst
SocialMahekal, Director de Relaciones Públicas at Mahekal Beach Resort, responded to this review

Greetings to Dubai, thank you for choosing Mahékal. We agree on your title, since both adjectives are part of our motto. We hope that your review is useful for other tourists. All comments are greatly appreciated; the positive ones motivate us in keep on offering a good service, and negative ones make us notice the little details we must work...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Mahekal Beach Resort is a legendary resort village located on 800 feet of white sand beach in the heart of vibrant Playa del Carmen. It has 198 thatched roof, palapa-style bungalows within steps of Fifth Avenue, the celebrated entertainment, shopping, and restaurant district of Playa del Carmen. The thousands of loyal repeat guests at Mahekal Beach Resort describe it as magical, memorable, and authentically Yucatecan. Our style is friendly and relaxed, a unique Caribbean experience where you can rock gently in a hammock on your private terrace and enjoy undoubtedly the best beach in Playa. Our guests love the fact that we have never compromised our truly unique ambiance and style. In keeping with that style, our rooms do not offer televisions. Instead, they feature original, brightly colored, Mexican tile bathrooms, private terraces with hammocks for siestas and star gazing, and locally-crafted Mexican wood furniture in an outdoor seating area where you can enjoy our magical sanctuary. The Resort offers meal plans that include breakfast daily and lunch or dinner. This choice gives our guests the opportunity to explore the many dining options in Playa del Carmen. ... more   less 

Additional Information about Mahekal Beach Resort

Address: Calle 38, Entre Avenida 5a y Zona Federal Maritima, Playa del Carmen 77710, Mexico (Formerly Shangri-La Caribe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $266 - $639 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mahekal Beach Resort 4*
Number of rooms: 196
Reservation Options:
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Also Known As:
Mahekal Beach Hotel Playa Del Carmen
Shangri La Caribe Hotel
Shangri La Caribe Playa Del Carmen
Mahekal Beach Resort Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#17 Family Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#25 On the Beach Hotel in Playa del Carmen
#25 Luxury Hotel in Playa del Carmen
#30 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Mahekal Beach Resort staff and other travellers.
136 questions
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Questions? Get answers from Mahekal Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look up difference between ocean view and ocean front rooms”
 of 5 bubbles SD548, 5 Dec 2016 | Read review
“Stay closer to front desk to avoid noise from beach bars”
 of 5 bubbles BethB75205, 5 Dec 2016 | Read review
“If you need bottled water ask for it at the front desk, or call room service. It's free that way.”
 of 5 bubbles TMD80501, 5 Dec 2016 | Read review
“Higher floor ocean view rooms are more private but still accessible to everything”
 of 5 bubbles cherylchakler, 5 Dec 2016 | Read review
“Garden view was still within 30 seconds of beach - excellent!”
 of 5 bubbles KarenMiltonON, 4 Dec 2016 | Read review
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