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La Tortuga Hotel & Spa

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La Tortuga Hotel & Spa
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2,272 Reviews from our TripAdvisor Community

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Showing 1,679: English reviews
Mountainview, CA
Reviewed 22 February 2009

First of all, I'll list my basic requirements with my comment: Hot Water: Plentiful Water Pressure: The best I've experienced in Playa del Carmen... Toilet Flushing: Perfect...the toilet in our room actually did a kind of "double" flush. Air Conditioning: Worked like a champ Bed: Extremely comfortable Safe: In working condition Towels: Thick and large The hotel property in general...

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2Thank homework
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Tilburg, The Netherlands
Reviewed 18 February 2009

A really nice hotel. It is comfortable and quiet, but you are very close to 5 avenue where all the action is. The staff of both the hotel and the restaurant are very friendly. The food is good and healthy, very nice after a week of those heavy Mexican meals. The hotel feels really homely and has a nice pool...

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1Thank Hilde79
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments...

Chicago, IL
Reviewed 18 February 2009

We booked at La Tortuga based on Tripadvisor reviews and certainly weren't disappointed. The hotel itself is just beautiful; pool is gorgeous, hot tub is fantastically hot, gardens are lush and everything is immaculate. Like many others have noted, the rooms are not spacious, however, this minor drawback did not diminish the vacation at all. It seems like if you're...

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1Thank cynthia1828
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

illinois
Reviewed 17 February 2009

Just returned from my fourth visit to La Tortuga. I always know I'll be greeted warmly and with a fresh juice at check-in. Room is always clean and staff incredibly hospitable and friendly. Language is never a problem as everyone speaks English. The included breakfast is delicious and the restaurant menu is excellent. The only downer, if you can call...

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2Thank pape51
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Antioch, California
Reviewed 17 February 2009

First, if you are planning on going to Cancun - go the extra 60 km south to Playa Del Carmen and then stay at the La Tortuga Hotel! From the very moment my Partner and I arrived, until the final "adios', everything about our stay at the La Tortuga Hotel was amazing. The greeting by Lisa, complete with a welcome...

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2Thank BBSkipnCali
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Reviewed 16 February 2009

We made the adventure to Playa Del Carmen from Northern California for our daughter's destination wedding in Dec 2008. We had a wonderful stay with great service at La Tortuga. We loved the hotel restaurant, and we were glad that we didn't pick an all inclusive hotel. The entire staff made us feel welcome...a special thanks for Anna, Lisa, Pablo,...

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2Thank PFlyers
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Canmore, Canada
Reviewed 14 February 2009

My husband and I really enjoyed our one night stay. We were only stopping through town on our way to other parts of the Yucatan. Throughout the process, the communication and the treatment was extremely professional and very friendly. It felt like a personalized service. We liked the fact that the hotel was not too big and that the interior...

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3Thank shreddasnow
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments...

Baltimore
Reviewed 12 February 2009

My husband and I went away without our children for the first time in ages. La Tortuga was perfect-- private, relaxed, amazing location, comfortable and friendly. The restaurant was terrific. We spent a lot of time lounging around the pool & at the solarium. Happy hour in the hot tub was a daily treat. The staff was superb-- friendly, unobtrusive...

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1Thank Travelingmomma38
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Minnesota
Reviewed 31 January 2009

Like many others, we booked this hotel based on the reviews listed here. We were not disappointed. It's a beautiful hotel that is well maintained, clean, and peaceful. We found the service and staff to be first class. They were all so friendly and helpful. It really made it an enjoyable stay for us. Each morning we had breakfast at...

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4Thank dafreeman1011
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Indianapolis
Reviewed 28 January 2009

We spent a week at the LaTortuga Hotel in January 2009. Our room was clean and quiet and the Hotel was very well maintained. The staff at the La Tortuga were so helpful and gracious, including Lisa, Bernardo, Alfonso and Anna. Breakfast was wonderful, the restaurant was excellent. Our room had balcony overlooking pool and lush vegetation, which made it...

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4Thank Ventura9
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium, meeting facilities,ice machine, water treadmill. ... more   less 

Additional Information about La Tortuga Hotel & Spa

Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $123 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Reservation Options:
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#20 Business Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#39 Spa Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from La Tortuga Hotel & Spa staff and other travellers.
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Questions? Get answers from La Tortuga Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you like see whats going on the street chose 204 with big tarace”
 of 5 bubbles Sanagnes, 18 Feb 2017 | Read review
“Had to use flip flops for shower. Wood did not look sanitary to us.”
 of 5 bubbles moniquepearlm, 17 Feb 2017 | Read review
“Swim up room was nice, ”
 of 5 bubbles 44sue4444_44, 17 Feb 2017 | Read review
“Room 302 is a 3rd floor walk up Junior Suite with an enclosed balcony, and private jacuzzi on the roof.”
  • Rose petals on the bed
 of 5 bubbles playnjayn, 16 Feb 2017 | Read review
“Ask for a room where you can lock the varanda door, since there are rooms right next to each other.”
 of 5 bubbles , 15 Feb 2017 | Read review
5 of 5