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La Tortuga Hotel & Spa

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La Tortuga Hotel & Spa
La Tortuga Hotel & Spa
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2,276 Reviews from our TripAdvisor Community

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Showing 1,682: English reviews
USA
Reviewed 10 March 2009

Absolutly the BEST property in Playa Del Carmen! We have traveled to Playa for years, and have stayed everywhere from the ALL INCLUSIVE resorts to the modest properties along 5th ave. PLEASE trust me when I tell you.... don't hesitate to book this property! The entire staff is extremely helpful with the entire booking process. I was a travel agent...

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Helpful?
1Thank MOMMA69
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Portland, OR
Reviewed 7 March 2009

We stayed at La Tortuga February 27-March 3. I picked this hotel based on other Trip Advisor reviews and I was not disappointed. I had originally booked our vacation at a large all-inclusive, but decided that a small, boutique hotel was more our style and changed the reservation. Best decision I could have made! La Tortuga is small, with great...

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Helpful?
2Thank TrilliumOR
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Los Angeles
Reviewed 6 March 2009

I usually don't write reviews, only read them, but I feel like I have to write one this time! I chose this Hotel because of all the good comments thru the years, my girlfriend and I had the best time. This Hotel is perfectly located, just around the corner from all the action, and yet a spot of tranquility. Our...

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Helpful?
2Thank ptiano
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Vancouver BC
Reviewed 5 March 2009

La Tortuga has a lovely setting (pool & landscaping) and provides good service and a central location. However, our overall impression was that we did not receive great value for what we paid, and more importantly did not have an overly relaxing stay while at the hotel due to the noise factor. We stayed in a Standard Plus room on...

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Helpful?
4Thank paamawagliam
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to review La Tortuga Hotel & Spa . We truly value the opinions of our customers and we apologize that we did not meet your expectations, and once again I apologise for that, we are working to achieve a better service and your comments are a great help to identify our areas...

Austin
Reviewed 5 March 2009

The secret to La Tortuga's high ratings on this site is indeed their service. From the check-in staff to the waiters, everyone works to make sure you have an incredible stay. They did not disappoint. Everyone was indeed friendly and all aspects of the hotel seemed to be built around traveler's recommendations. The size was perfect - big enough to...

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Helpful?
2Thank mlgraham
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments...

paris
Reviewed 4 March 2009

just came back from la tortuga, this was my fourth consecutive stay, and as always, i had a great time. the staff ( most of the staff has been here for years!) is amazing, bernardo is the best for tours and general information, he knows all the tips and new places. cocktails at the bar get better every year, and...

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Helpful?
1Thank abcdef100
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

minnesota
Reviewed 27 February 2009

I just wanted to experience this place. The place that get's such great ratings. I would say what I liked best was the absolutley wonderful service from the bellboy and staff. I wish I knew his name, but he would bend over backwards for you. He emptied our car and brought lots of luggage to our two rooms and then...

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Helpful?
4Thank blooney
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to review La Tortuga Hotel & Spa . We truly value the opinions of our customers and we apologize that we did not meet your expectations, and once again I apologise for that, we are working to achieve a better service and your comments are a great help to identify our areas...

Austin, TX
Reviewed 25 February 2009

We just got back from La Tortuga and overall our stay was nothing short of spectacular. To start, the arranged transfer from the Cancun airport was hassle-free and surprisingly quick - the driver spoke very good English and serenaded us with a little Sade to pass the 40-minute ride. Once we arrived, the staff had cocktails waiting as they quickly...

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Helpful?
2Thank drexearle
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Doncaster, United Kingdom
Reviewed 24 February 2009

I spent my honeymoon at La Tortuga 8-22nd Feb 09 and although there were a lot of possitives, there was a major negative. The noise. We booked a Superior Junior Suite and were alocated room 117 which has a rooftop jacuzi. First impressions were good, and we were met with a complementory bottle of bubbly, and a fruit basket. The...

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Helpful?
3Thank martinbower
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to review La Tortuga Hotel & Spa . We truly value the opinions of our customers and we apologize that we did not meet your expectations, and once again I apologise for that, we are working to achieve a better service and your comments are a great help to identify our areas...

England
Reviewed 24 February 2009

We paid alot of money to stay in the best rooms this hotel offers as it was our honeymoon and i have to say we were quite dissapointed. I must say on first impressions I was over the moon....we had champagne and fruit on arrival and our room was "dressed" up for our arrival beautifully- the staff were also very...

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Helpful?
3Thank shippers29
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to review La Tortuga Hotel & Spa . We truly value the opinions of our customers and we apologize that we did not meet your expectations, and once again I apologise for that, we are working to achieve a better service and your comments are a great help to identify our areas...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium, meeting facilities,ice machine, water treadmill. ... more   less 

Additional Information about La Tortuga Hotel & Spa

Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $123 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Reservation Options:
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#20 Business Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#40 Spa Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from La Tortuga Hotel & Spa staff and other travellers.
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Questions? Get answers from La Tortuga Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you like see whats going on the street chose 204 with big tarace”
 of 5 bubbles Sanagnes, 18 Feb 2017 | Read review
“Had to use flip flops for shower. Wood did not look sanitary to us.”
 of 5 bubbles moniquepearlm, 17 Feb 2017 | Read review
“Swim up room was nice, ”
 of 5 bubbles 44sue4444_44, 17 Feb 2017 | Read review
“Room 302 is a 3rd floor walk up Junior Suite with an enclosed balcony, and private jacuzzi on the roof.”
  • Rose petals on the bed
 of 5 bubbles playnjayn, 16 Feb 2017 | Read review
“Ask for a room where you can lock the varanda door, since there are rooms right next to each other.”
 of 5 bubbles , 15 Feb 2017 | Read review
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