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La Tortuga Hotel & Spa

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Traveller (1424)
Room & Suite (406)
Pool & Beach (367)
Overview
  • Excellent65%
  • Very good26%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“swim up room”(143 reviews)
“rooftop jacuzzi”(61 reviews)
“como como”(56 reviews)
AMENITIES
Free Internet
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
3 Star Hotel
All hotel details
Rooms
29 Apr.30 Apr.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,472)
There are newer reviews for La Tortuga Hotel & Spa
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1,790 results
Traveller rating
1,193
428
105
39
25
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1,193
428
105
39
25
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All reviewsswim up roomrooftop jacuzzicomo comobeach clubincluded breakfast isattached restaurantboutique hotelcoco bongostandard roomsun deckpool areajunior suitehot tubevery morningshort walk to the beachour honeymoonfifth avenue
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1,211 - 1,215 of 1,790 reviews
Reviewed 11 February 2010

We have read all the reviews for hotels in Playa and we wondered how a little hotel can be rated with the best 5 star hotels in the Myan. After being there and experiencing it first hand the answer was very easy. SERVICE! My wife...More

1  Thank bfill
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 11 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 10 February 2010

As others had warned before, we had a big issue getting checked in to a decent room. Had booked on Expedia for two Queen beds and they tried to put us in a tiny room with two TWIN beds. Not the same, and not romantic...More

Thank divare
Response from LaTortugaHotelandSpa, Sales Manager at La Tortuga Hotel & SpaResponded 15 February 2010

Goodmorning! We're glad you liked Playa and the hotel once we upgraded you to a standard plus room. I wanted to explain how a booking on Expedia works: you only get a confirmation for the room type you book, not the bedding type. Your special...More

Reviewed 8 February 2010

This hotel is located centrally but is quite among very busy and late night activity. The service is very good and amenities alright for a downtown small hotel. Highly recommendable for young people avoiding "all inclusive" type resorts and wanting to party in Playa.More

Thank fguelfi
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 11 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 8 February 2010

We just returned home after a great vacation in Playa Del Carmen. I cannot say enough wonderful things about La Tortuga! It is simply the best! We loved the cozy, intimate feeling of the hotel! It really is like a little oasis right in the...More

1  Thank PortlandBlonde
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 11 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 1 February 2010

My Husband and I stayed at the La Tortuga for 5 nights on our honeymoon this was our first stop through Mexico. the location was perfect location a 1 min walk to 5th Ave we stayed in the room with the private pool and two...More

2  Thank choleAustralia
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 11 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

View more reviews
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Internet
Restaurant
Spa
Room Service
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Spa
Bar/Lounge
Hot Tub
Adult pool
Outdoor pool
Details
Price range
USD 74 - USD 198 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Romantic Hotel in Playa del Carmen
#44 Spa Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 74 - USD 198 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Romantic Hotel in Playa del Carmen
#44 Spa Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveller (1424)
Room & Suite (406)
Pool & Beach (367)
Dining (117)
Amenities (15)
Family and Play Areas (9)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Tom R
26 January 2018|
AnswerShow all 4 answers
Response from | Reviewed this property |
Not far at all! Only a few blocks. Also the walk there is nice because it's down the Main Street where there's lots to look at, lots of stores, and lots of places to eat.
2
Votes
islandgirl6161
11 January 2018|
AnswerShow all 2 answers
Response from La Tortuga H | Property representative |
Good morning, We guarantee wifi in common areas, but some rooms already have wifi.
0
Votes
chunkmb
2 January 2018|
AnswerShow all 2 answers
Response from LaTortugaG | Property representative |
Hello good morning, You can ask for them at reception, we have packetes with all the above in. Regards
1
Vote
Google Translation
Room Tips
"Rooms facing the pool are quieter than rooms facing the street"
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"Get a room that faces the pool and garden area. Such a beautiful view."
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"Upper floors are quieter."
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"The AC was too cold ! be careful with the low temp :)"
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