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La Tortuga Hotel & Spa

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La Tortuga Hotel & Spa
La Tortuga Hotel & Spa
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2,279 Reviews from our TripAdvisor Community

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Showing 1,684: English reviews
New York
Reviewed 26 May 2009

We stayed in Playa the week they lifted travel advisories (swine flu). -although that was a coincidence, we had already decided to go anyway. For weeks we debated whether to cancel our trip or not. I contacted Lisa and Anna several times, and was assured that it was safe to visit. We were so glad we went!! This was our...

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Helpful?
2Thank danielle042
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Boston, MA
Reviewed 22 May 2009

Alright, where to start! This hotel is everything you want while on vacation....we had a Junior Suite, a beautiful room, beautiful patio overlooking the pool. An absolute bargain for this time of year on the price as well! Not a chance you'd find this quality of a hotel or room during May in any of the States! The service is...

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Helpful?
2Thank chgeeb
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Venice, California
Reviewed 21 May 2009

We stayed at Hotel La Tortuga for only one night about 2 weeks ago and it was by far the highlight of our month in Playa del Carmen. I can not say enough about how much we loved the hotel, our room and the staff. We had stayed at La Tortuga many times in the past, and though we have...

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Helpful?
2Thank zarinigirl
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

WASHINGTON, DC
Reviewed 21 May 2009

Just a wonderful experience, we hired expert wedding planners and everything was perfect. The service at the hotel was excellent, very clean and comfortable. The whole staff was just great and accomodating. The restaurant is one of the best in Playa del Carmen. We hated to leave a great paradise but we will be sure to come back some day...

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Helpful?
1Thank Chulee
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

New Jersey
Reviewed 16 May 2009

What a beautiful hotel in a beautiful place. The service is excellent, people really cannot do enough to help you. The food at the bistro was excellent also, had breakfast there every morning and the waiter always got us a table in the shade (we burn in about 45 seconds). Sitting by the pool one afternoon the bar tender insured...

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Helpful?
2Thank PGilchrist
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Dallas
Reviewed 15 May 2009

From the moment you walk through the front double glass doors you are greated with a friendly smile and a warm hello......There were two champagne glasses filled with some wonderful concotion that we still do not what it was but appreciated every sip.......We were there only what seemed a few minutes to say hellos grab our drinks and we were...

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Helpful?
3Thank Tstar
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Los Angeles
Reviewed 15 May 2009

I really wanted to like the La Tortuga Hotel, so many reviews are glowing... but my stay was horrible. When we arrived in our room, #21, I noticed how small it was, the "Queen" bed was more like a "Full" and that there was a strange smell in the room, but I thought maybe it just needed to be aired...

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Helpful?
5Thank traveler10128
LaTortugaHotelandSpa, Sales Manaeger at La Tortuga Hotel & Spa, responded to this review

A previous review was posted April 29th with the title “Only if you like Cockroaches”, by someone from the same City, who stayed on the same dates, in the same rooms. The issues were the same, in the same order, the sentences vary slightly. We didn’t answer the first post (which has now disappeared), but will answer this. As far...

London, United Kingdom
Reviewed 5 May 2009

So we unfortunately had to cancel our stay at La Tortuga for our honeymoon at the end of this month. Totally gutted! But I wanted just to quickly write in praise of their communication and service. All elements of my direct booking were handled with profession and I had brilliant communication from them when trying to arrange something special for...

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Helpful?
1Thank sunhols
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Rehoboth Beach, Delaware, USA
Reviewed 4 May 2009

This is truly a great place to stay. Right in the middle of the town, a block from the beach... and serene as can be! The hotel is set up like a little resort with a great pool, tree, plant area in the middle that's so fresh and tranquil. You never would know it was there if you didn't peak...

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Helpful?
1Thank iamcpoo
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Philadelphia
Reviewed 29 April 2009

The staff if amazing, its located right in the middle of downtown playa. The pool area is clean, relaxing and gorgeous. The onsit restaurant El Bistro put out an amazing dish everytime i ate there- including an amazing free breakfast daily for hotel guests. The spa as priced well and extremely relaxing. I would certainly recommend staying here.

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Helpful?
1Thank bcab24
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium, meeting facilities,ice machine, water treadmill. ... more   less 

Additional Information about La Tortuga Hotel & Spa

Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $121 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Reservation Options:
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#20 Business Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#39 Spa Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from La Tortuga Hotel & Spa staff and other travellers.
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Questions? Get answers from La Tortuga Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room towards the pool area”
 of 5 bubbles hannelundquist2017, 21 Feb 2017 | Read review
“if you like see whats going on the street chose 204 with big tarace”
 of 5 bubbles Sanagnes, 18 Feb 2017 | Read review
“Had to use flip flops for shower. Wood did not look sanitary to us.”
 of 5 bubbles moniquepearlm, 17 Feb 2017 | Read review
“Swim up room was nice, ”
 of 5 bubbles 44sue4444_44, 17 Feb 2017 | Read review
“Room 302 is a 3rd floor walk up Junior Suite with an enclosed balcony, and private jacuzzi on the roof.”
  • Rose petals on the bed
 of 5 bubbles playnjayn, 16 Feb 2017 | Read review
5 of 5