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La Tortuga Hotel & Spa

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La Tortuga Hotel & Spa
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2,300 Reviews from our TripAdvisor Community

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Showing 1,694: English reviews
Lynnwood, Washington
Reviewed 20 October 2009

We loved how peaceful and quiet the location felt though it is less than a block from the man walking street through the center of everything in Playa and just a couple blocks to the beach. Our room was nice and we loved having a private balcony to sit also. One thing I really liked about this hotel was that...

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Helpful?
2Thank Kristin65
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments...

Atlanta, Georgia
Reviewed 20 October 2009

Wow is really all I can say. My twin brother and I (along with 15 of our friends) just got back from La Tortuga after celebrating our 40th birthday there. The staff, service, accommodations, El Bistro (restaurant on site), bar, pool, etc. were truly amazing. Our favorite part of the trip was happy hour from 5 to 7. We went...

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1Thank toddy461
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments...

nashville, Tn
Reviewed 19 October 2009

Enrique and his staff is wonderful. The hotel is nice and casual. It has a wonderful atmosphere, very relaxed. Everyone is incredibly friendly and helpful, without being overbearing (which is an art form). The rooms are nice and clean. The pool is beautiful. The food was wonderful. The bar at happy hour is the place to be. The staff is...

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2Thank billy8271
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments...

Fort Worth, Texas
Reviewed 18 October 2009

My husband and I chose La Tortuga because we wanted to avoid the mega hotels and experience Playa del Carmen from a central location in the city. The reviews for this charming boutique hotel were great, but when we got there, La Tortuga exceeded our already-high expectations. Our suite was awesome - clean yet welcoming, with a super-comfortable bed and...

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2Thank CouplefromCowtown
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments...

Newport News, Virginia
Reviewed 15 October 2009

We stayed at La Tortuga the first week of October 2009. The staff there works very hard to make your stay wonderful. La Tortuga has 50 rooms and a very nice courtyard with two winding pools and a hot tub. It's the perfect place to relax following a day at the beach or excersions through the area. They offer passes...

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3Thank mateo1000
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments...

Texas
Reviewed 15 October 2009

After 13 trips in the area to all inclusive, not only was our stay at Tortuga a great experience giving the opportunity for a more cultural type visit, but we also enjoyed the dinning experience of eating in local restaurants, which of course included both the Bistro at the hotel plus the new location on 5th Av. The people at...

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2Thank britex
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments...

California
Reviewed 14 October 2009

We spent 6 delightful nights at La Tortuga. I have nothing bad to say. Our room was perfect...comfortable, private, clean, with towels sculpted each day depicting a different figure. It was my 61st birthday which was celebrated by the staff with champagne, chocolate crepes and flower petals and chocolate kisses decorating the bed. The breakfast was excellent, the staff was...

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1Thank ThetaCalifornia
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments...

Bergen
Reviewed 12 October 2009

This is our last day of 14 here at La Tortuga and the Playa. We booked this hotel through a hotel agency in sweden and have nothing but positive things to say about the stay in general and the hotel in specific. The staff were very professional and welcoming and really seems to be interested in who you are. There...

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3Thank Yrrol
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments...

Denver, Colorado
Reviewed 12 October 2009

Booked this hotel online after reading so many great reviews and it certainly lived up to its reputation. Service was very friendly and very helpful. Maid service was great. Marco the bartender was fantastic! make sure you try a watermelon water if you are looking for something refreshing without alcohol. For tequila, try the clase azul at the bar for...

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3Thank Ronnyt
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments...

chicago, il
Reviewed 9 October 2009

La Tortuga Hotel is a hidden gem right off 5th avenue. It's such a wonderful place that I've made it an annual vacation spot. The staff is like family-they are friendly, accommodating and treat you as if you are the only person staying at the hotel. They have a great lagoon-like pool and a 2 for 1 Happy Hour. It's...

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Helpful?
2Thank omadisongirl
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium, meeting facilities,ice machine, water treadmill. ... more   less 

Additional Information about La Tortuga Hotel & Spa

Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $121 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Reservation Options:
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#38 Romantic Hotel in Playa del Carmen
#38 Spa Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from La Tortuga Hotel & Spa staff and other travellers.
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Questions? Get answers from La Tortuga Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the pool are quieter!!!”
 of 5 bubbles Mike-Sharron, 24 Mar 2017 | Read review
“Don't park between the hotel and Quinta Avenida, even if there isn't a visible sign not to park or the curb is not painted yellow. We parked there for a few hours and the cops took the front plate away, so we had to pay a fine at the Transit office (which is an adventure in itself to find). At the Transit bureau, no one cared about the fact that there was no way to know that parking is not permitted in that particular area. This gives a terrible impression or the traffic regulations in this city.”
 of 5 bubbles 123mannya, 19 Mar 2017 | Read review
“Little difficult with carrying luggage upstairs. Warning when booking with booking.com as any corrections with rooms would not be honoured. Had a couple back out and room could not be reimbursed or we could not use money from that room to upgrade with hotel”
 of 5 bubbles rogowskir, 16 Mar 2017 | Read review
“Ask for a room that doesn't face Cocobongo.”
 of 5 bubbles kim484, 7 Mar 2017 | Read review
“Room towards the pool area”
 of 5 bubbles hannelundquist2017, 21 Feb 2017 | Read review
5 of 5