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La Tortuga Hotel & Spa

2,447 reviews
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Traveller (1394)
Room & Suite (406)
Pool & Beach (367)
Overview
  • Excellent65%
  • Very good26%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“swim up room”(142 reviews)
“beach club”(155 reviews)
“rooftop jacuzzi”(61 reviews)
Free Internet
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
3.5 Star Hotel
All hotel details
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Rooms
5 Mar.6 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,447)Write a Review
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1,188
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All reviewsswim up roombeach clubrooftop jacuzzicomo comoincluded breakfast isattached restaurantboutique hotelcoco bongostandard roomsun deckhot tubjunior suitepool areashort walk to the beachour honeymoonevery morningfifth avenue
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1,161 - 1,165 of 1,780 reviews
Reviewed 5 April 2010

I absolutely reccomend this little, romantic, comfortable hotel in Playa del Carmen!! Once you get there, the staff makes sure you and your partner have everything you need. The food at El Bistro is excellent (specially breakfast and dinner) and its quiet atmosphere makes you...More

Thank Princess030
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 10 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 4 April 2010

We could only stay one night but if I had to do it over I would have stayed longer. La Tortuga was one of three places we stayed. LT has the best service and attitude of service of any of the three places we stayed....More

1  Thank AbbeyD07
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 10 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 4 April 2010

La Tortuga is a pleasant, charming hotel perfectly situated one short block from the approximate center-point of 5th Avenue. The hotel strikes a nice balance between upscale and casual. The staff are well-trained and attentive without being overly doting. The architecture is open-air yet very...More

3  Thank Egghouse
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 10 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 30 March 2010

Would stay here if in PDC Positives: * Located near the best part of 5th avenue * Grounds are beautiful and well-kept...shady in many places during the day giving you a relaxing reprieve from the scorching sun. Solarium or beach passes to Mamitas if you...More

Thank mjmjpi
Response from La Tortuga H, Manager at La Tortuga Hotel & SpaResponded 28 April 2016

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 24 March 2010

La Tortuga is an oasis of low key tranquility. The courtyard and pool setting are stunning. The whole place is unpretentious, yet elegant. The staff was so friendly and helpful. Our room was spotless. The food in the hotel restaurant was fantastic. And the location...More

Thank ErikChicago1
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 10 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Internet
Restaurant
Spa
Room Service
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Spa
Bar/Lounge
Hot Tub
Adult pool
Outdoor pool
Details
Price range
USD 75 - USD 243 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 75 - USD 243 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveller (1394)
Room & Suite (406)
Pool & Beach (367)
Dining (117)
Amenities (15)
Family and Play Areas (9)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Tom R
26 January 2018|
AnswerShow all 4 answers
Response from | Reviewed this property |
Not far at all! Only a few blocks. Also the walk there is nice because it's down the Main Street where there's lots to look at, lots of stores, and lots of places to eat.
2
Votes
islandgirl6161
11 January 2018|
AnswerShow all 2 answers
Response from La Tortuga H | Property representative |
Good morning, We guarantee wifi in common areas, but some rooms already have wifi.
0
Votes
chunkmb
2 January 2018|
AnswerShow all 2 answers
Response from LaTortugaG | Property representative |
Hello good morning, You can ask for them at reception, we have packetes with all the above in. Regards
1
Vote
Google Translation
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Room Tips
"The AC was too cold ! be careful with the low temp :)"
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"Standard Plus and above are the way to go. High floor has nice views of interior."
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"ROOM WITH A VIEW. Management upgraded us and opening doors to a sunshine morning among the trees was..."
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"The rooms which have their entrance facing 10th Avenida tend to be more noisy in the wee hours after the..."
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