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Playacar Palace

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4,186 Reviews from our TripAdvisor Community

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Showing 3,370: English reviews
New York City, New York
Reviewed 4 May 2015

Just got back from our trip to Playacar Palace and must say that as a Diamond Member my husband and I were treated great. Myra, Tania and Paola made our visit a delightful stay. This is a different experience from LeBlanc but a good and different environment well worth a stay for a change and to see what Playa del...

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1Thank Carmen C
Sydney, Australia
Reviewed 2 May 2015 via mobile

+ Room was excellent. Nice and spacious and very well finished. Modern interiors. Jacuzzi in the room was awesome. Impressive spirits dispenser and mini bar that were restocked daily. Food was always excellent quality - I'm pretty sure I left there way heavier than when I arrived! Good your guide desk providing you plenty of options to get out and...

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1Thank MabbittBawcutt
Chicago, Illinois, United States
Reviewed 1 May 2015 via mobile

I preface this review by saying I wish that I could back and take a half star off every review I've written of a resort or hotel previously (or could at least rate the PlayaCar Palace 5.5). Everything except the transportation (which is a third party company called TraficTours which will most likely be fired and replaced soon, so no...

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5Thank Cory_Warfield
Dallas
Reviewed 30 April 2015

12 woman on a girls trip. This was an awesome resort for us. Small enough to find each other. All the restaurants had great food. The spa treatments were excellent. The best thing about this resort was the staff. They were so polite, attentive, fast service everywhere. I would definitely recommend this resort to anyone. The ferry is so close...

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2Thank kjbooth
Reviewed 29 April 2015

Great place, very friendly staff and excellent food quality and variety. First quality international restaurants. This was our first visit on the occasion of a wedding and we are very satisfied. We'll be back

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Thank Gabriela P
Carrollton, Texas
Reviewed 29 April 2015

I have stayed in most of the Palace resorts. PLAYACAR PALACE IS BY FAR MY FAVORITE PALACE RESORT! It is the perfect size around 200 rooms (I think). I never felt overwhelmed by crowds at the pool, beach, restaurants, bars or any public areas. You don't have to wait for minutes on end for elevators, drinks or food. The service...

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4Thank Texas055
Indianapolis
Reviewed 29 April 2015

Visited at the end of March/start of April with my girlfriend. She has been to another area resort, this was my first trip to Mexico (though we have both visited other all-inclusive resorts in DR, Aruba, and St. Lucia). We were both very impressed and agreed that this was the best of the reports we have visited so far. Biggest...

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5Thank Ken S
Atlanta, Georgia
Reviewed 29 April 2015

This was our first time in Playa del Carmen (GF booked the hotel) and I have to say, this hotel does not disappoint! From the second we checked in to the moment we left, everything was on point! Staff is ALWAYS smiling and enjoying their job. We ate all three restaurants and they were excellent. The pool staff is on...

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Thank Ben S
Oakville, Canada
Reviewed 28 April 2015

We had attended my cousins wedding at the playacar. It was an excellent hotel. Pro: Buffet Buffet selection Staff were friendly The pool staff were excellent They kept the drinks coming The beach was great The rooms were clean and comfortable The resort credits were great: used for our excursion Close to Cozumel transport to the island Con: The a...

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1Thank Sabina T
Goshen, Indiana
Reviewed 24 April 2015

We stayed at the Playacar Palace 4/14/15 - 4/21/15. The resort and staff were amazing! The staff tended to our every need. Our expectation was to relax for seven days and enjoy the "Awe Inclusive" pampering...they far exceeded our expectations! We enjoyed visiting with Elvira, (welcoming team), Angel, (server at MoMo's), Dionicio, (server at Cafe), Sergio, (host at Cafe), Julio,...

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2Thank charger2354

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $595 - $1,058 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#15 Spa Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#17 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Playacar Palace staff and other travellers.
415 questions
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Questions? Get answers from Playacar Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the south end of the resort on the upper level are quieter.”
  • Sand Suite # 103
  • Suite 337
  • Suite 337
  • Suite 337
  • Sand Suite #103
  • Suite 337
  • Suite 337
  • Suite 337
 of 5 bubbles UMNgrad97, 25 Mar 2017 | Read review
“Had troubles with the beds .. and room switching ..”
 of 5 bubbles frankbD5102RX, 24 Mar 2017 | Read review
“be a diamond member”
 of 5 bubbles travelinpretzel, 23 Mar 2017 | Read review
“Further away form the pier to avoid the late night noise from Senor Frogs next door.”
 of 5 bubbles BuzzinaroundSandy, 22 Mar 2017 | Read review
“Ask for an ocean view”
 of 5 bubbles 515jennan, 20 Mar 2017 | Read review
5 of 5