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Playacar Palace

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4,275 Reviews from our TripAdvisor Community

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Showing 3,445: English reviews
Reviewed 4 days ago NEWvia mobile

Went to this hotel last year and are returning next weekend. The staff here are wonderful. Porfino and his team took care of us every morning and lunch. The bartenders are great and had our drinks waiting. Abigail was our members coordinator. She took care of everything. The hotel was clean and relaxing. We could walk the beach or walk...

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1Thank Casey S
Reviewed 5 days ago NEWvia mobile

We are members of Palace resorts and have always stayed at Moon Palace in Cancun this year we traveled without the children to Playacar. Palace did not disappoint. The resort is beautiful as expected it is noticeably dated compared to Moon Palace but hardly noticeable. The beach is beautiful absolutely stunning! Staff at Playacar are exceptional, Perla on the beach...

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Thank Npjpmommy
Virginia Beach, Virginia
Reviewed 5 days ago NEW

The Resort itself Pros: -Great food -Great room service -Great pool/beach service -Close to the Ferry's -Close to shopping -Staff for the most part was friendly and helpful Cons: -We requested a upper floor but got first floor rooms -One night there was a lot of noise just outside our rooms in the atrium from a birthday? party of about...

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1Thank SandbridgeBeachBum
Chicago, Illinois
Reviewed 6 days ago NEW

Awesome resort. Perfect place to decompress. Not greatest for young kids, though. Beautiful views, good food, easy to get to Cozumel. Clean. Close to shopping. Beautiful beach. Friendly staff. Small-ish resort so cozy.

Review collected in partnership with this hotel
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Thank Terry G
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear Terry G, We're very pleased that your stay at Playacar Palace was a relaxing one and that you enjoyed the view, location and overall the services we offer. We would love to host you again soon, please don't hesitate to contact me if I can be of help alisea@palaceresorts.com Sincerely, NL Public Relations.

Lachute, Canada
Reviewed 6 days ago NEW

The inmprovement in food quality compared to last year were tremendous. Staff recognized us even after one year. Maintenance Staff is cleaning up full time and have a nice smile for the guests. Rooms confort was remarkable.

Review collected in partnership with this hotel
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Thank 640jeanbernardg
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear 640jeanbernardg, Thank you for giving us the opportunity to host you again at Playacar Palace, we're delighted with your comments about your experience; thank you for acknowledging our staff from the maintenance department. We hope you can give us the opportunity to host you once again soon. Cordially, NL Public Relations.

Enola, Pennsylvania
Reviewed 6 days ago NEW

My favorite place when it is just the two of us. We are made to feel like royalty at this place. I can only imagine that Leblanc is the only other resort with such an experience. I have to use more characters to post this review and that is the only bad thing to deal with at this time!

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Thank Don B
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear Don B, Thanks so much for your review about your stay at Playacar Palace, we're glad that your expectations were fullfilled and to host you again very soon again. Please don't hesitate to contact me for your next vacation at Playacar Palace alisea@palaceresorts.com Cordially, NL Public Relations.

Round Rock, Texas
Reviewed 1 week ago NEW

We selected this property for our 30th wedding anniversary. The room was beautiful and in a great location to see the beach. However the beach was covered in moss/seaweed. Because we were an actual guest and not a member, they would by pass us with service to serve their members. Service was lacking at the pool, bars and guest services....

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Thank tammygiessregen
Aberdeen, United Kingdom
Reviewed 1 week ago NEW

We travelled to Playacar Hotel in March. This was our first visit to the hotel and it won't be the last. The hotel has a perfect location with a great selection of shops on its doorstep and the hotel facilities were fantastic. Our room had an amazing view looking out to Cozumel and beautiful sunrises/sunsets. There was plenty restaurant choices...

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Thank PMorrison22
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear PMorrison22, The entire staff at Playacar Palace would like to thank you for your preference and kind review, we're glad that you chose us among many options in Playa del Carmen, we're delighted with the fact that you enjoyed our location, food, views and the service of our fabulous staff. We will be honored if you decide to visit...

Calgary, Canada
Reviewed 1 week ago

We absolutely loved Playacar Palace! The staff are friendly and cheerful and seem to just want to make their guests happy! The Italian and Japanese restaurants on site are amazing both in food and service! The hotel is lovely and the beach is exactly what I was hoping for. My kids were thrilled with the free wifi. I can't wait...

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Thank traceylyna
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear traceylyna, Thanks for the opportunity to host you at Playacar Palace and for your time writing a review, we're truly glad that you and your family had a great time with us, as you can see the mexican hospitality is compared to none, we hope to host you again in a very near future. Thanks so much and please...

Reviewed 1 week ago via mobile

Silvia was wonderful at the beach and always had a great smile even though she had no help. Jonathan also took very good care of our entire family. The entire staff was warm and welcoming. The entertainment staff was always fun and energetic. From the room cleaning to the multiple restaurants this place is purely amazing.

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Thank Michael S
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear Michael S, We strive to provide the best service to all our guests, having a feedback like the one you took the time to write fills us with joy and pride; we know that our team is our main asset, we feel fortunate to have achieved this important mission. we would love to have the privilege of your visit...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $573 - $1,043 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#11 Top resorts Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Playacar Palace staff and other travellers.
428 questions
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Questions? Get answers from Playacar Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I believe all rooms have a ocean view. They have beautiful honeymoon suites as well as sand suites and governor suites.”
MickeyB22, 20 Apr 2017 | Read review
“Ocean front rooms - higher floors were quiet but with beautiful views.”
carlalynn1, 14 Apr 2017 | Read review
“Every room has an ocean view, some with smaller balconies. Only 5 floors.”
inouknow, 13 Apr 2017 | Read review
“Ask ahead of time for a beach view and balcony!”
dwest_11, 12 Apr 2017 | Read review
“we love room 110”
dianeseguin2015, 6 Apr 2017 | Read review
5 of 5