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Playacar Palace

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4,186 Reviews from our TripAdvisor Community

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Showing 3,370: English reviews
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Reviewed yesterday NEWvia mobile

We recently stayed at the Playacar Palace and this was the second time in 2 years. We love the friendliness and attention paid to guests at the smaller resort that it is, but It seems as though some of the service has slipped a bit and the food is not as good either. It is a not a terrible place,but...

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Helpful?
Thank Angie F
Boston, Massachusetts
Reviewed yesterday NEWvia mobile

We had a small family reunion at this location. And we have the absolute best time!!!!! We loveddddd everything about this hotel. We especially loved the Entertainment staff! Abby and Rudolpho were so so much fun and give one great work out! Eder at the pool bar was fantastic too. There were 14 of us and they could bot have...

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2Thank Nsalerno513
Reviewed 2 days ago NEWvia mobile

I visited Playcar Palace for six nights during a last minute getaway with my boyfriend and dad- who booked the trip through our family's Interval International timeshare. We have stayed in some of the five-star "phase two" resorts a little bit further away from Playa del Carmen (in Playacar) many times in the past, so we weren't sure whether to...

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3Thank Dylan M
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Thank you so much, Dylan M, for taking the time to express your wonderful views on your very recent vacation with us. I am glad that you mentioned our the experience with the Playacar Family, we work everyday in order to create great memories and we feel pleased you enjoy your stay at Playacar Palace Thank you for reserving with...

Reviewed 2 days ago NEW

The entertainment staff make it so fun-Abigail, Braulio, Rudolfo, Cain ... they all did a wonderful job. Made dream-catchers, made bracelets, fun lazy games. They had something for every age and activity level. Music requests were filled promptly and the mix was great. The pool bar staff were incredible - Benito at the bar kept the men entertained, Francisco and...

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1Thank P A
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

P A, your wonderful comments, and observations are truly appreciated by my staff and I. To know that you couldn´t have asked for a better five days makes us proud of the fact that your vacation was excellent. It is our hope that when you return, you live and feel all the splendors that made this trip such a successful...

Reviewed 3 days ago NEW

We have been to huge resorts and we have been to undersized resorts. My wife and I thought the size of the resort was perfect. It just felt comfortable. The room was spacious, clean and everything worked. We had a regular, ocean view room (#404) and were slightly disappointed that there was no balcony. From pool to room it was...

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2Thank Kevin A
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Thank you Kevin A, for your review and the time to write it. Please do not hesitate to contact me for any future stay or further questions. Hasta Pronto D. RUBIO PLAYACAR PALACE GM drubio@palaceresorts.com

Washington DC, District of Columbia
Reviewed 3 days ago NEW

Went to Spring Break with family. Great place, service is excellent! People go out of their way to accommodate every guest. Checking was a breeze and very welcoming. Abigail our sales rep, was very kind and not pushy at all. We appreciated that. We decided not to participate in the resort sales pitch, and she was very pleasant about it....

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1Thank nayoroa
Minnesota
Reviewed 4 days ago NEW

This was a very difficult review to write because although my husband & I had an overall wonderful experience, our friends (a family of 4) had constant problems. The review is long, but I like to provide detail. The first issues began before arrival. My husband and I are Palace members, so we, along with our friends, booked an 8...

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3Thank UMNgrad97
Montgomery, Minnesota
Reviewed 4 days ago NEW

The perfect vacation! We waned a place we could have fun, relax, SCUBA, anything and everything at our finger tips but with little effort. If we wanted an excursion, it was arranged. If we wanted to do nothing, there was always a spot at the pool and the beach was wonderful. The water is perfect and the beach well kept....

Review collected in partnership with this hotel
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Thank James K
Calgary, Canada
Reviewed 5 days ago NEW

I thought I would put our Belated review in .. We got married at this resort in 10/10/2010 and have returned for our anniversary 3-4 times .. But this last time was just that our Last time ... The service from the workers is allways top notch .. It's when you run into problems and needing the front desk to...

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1Thank Frank B
Midwest
Reviewed 5 days ago NEW

We participated in the ownership sales pitch in exchange for two hours of jet ski/wave runner rentals at their sister property Moon Palace. After listening to the ownership presentation, we took a shuttle to the Moon Palace, went to the rental location and we were told there was a problem. We wasted approximately a full hour each for four of...

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2Thank rummy10

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $595 - $1,058 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#15 Spa Hotel in Playa del Carmen
#17 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Playacar Palace staff and other travellers.
415 questions
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Questions? Get answers from Playacar Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the south end of the resort on the upper level are quieter.”
  • Sand Suite # 103
  • Suite 337
  • Suite 337
  • Suite 337
  • Sand Suite #103
  • Suite 337
  • Suite 337
  • Suite 337
 of 5 bubbles UMNgrad97, 25 Mar 2017 | Read review
“Had troubles with the beds .. and room switching ..”
 of 5 bubbles frankbD5102RX, 24 Mar 2017 | Read review
“be a diamond member”
 of 5 bubbles travelinpretzel, 23 Mar 2017 | Read review
“Further away form the pier to avoid the late night noise from Senor Frogs next door.”
 of 5 bubbles BuzzinaroundSandy, 22 Mar 2017 | Read review
“Ask for an ocean view”
 of 5 bubbles 515jennan, 20 Mar 2017 | Read review
5 of 5