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Playacar Palace

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Traveller (386)
Dining (167)
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Overview
  • Excellent85%
  • Very good10%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
Offers from Playacar Palace
Offers & Announcements: Package Deal
Hotel deals
Offers from Playacar Palace
Offers & Announcements: Package Deal
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Reviews (357)
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1 - 5 of 313 reviews
Reviewed yesterday via mobile

We got married at Playacar Palace in June of 2018 and it was perfect! It exceeded my expectations in every way. Prior to choosing playacar palace, my sister and I spent nearly 10 hours searching for the best venue and landed on Playacar palace because...More

Thank Krista V
Reviewed yesterday via mobile

A party of friends and i stayed at this amazing resort for 4 days and every minute was worth it. We had so much fun and enjoy all the restaurants and everything it has to offer. Completely satisfy definitly coming back soon.

Thank Ben_Smith06
Reviewed 2 days ago via mobile

My family have been to Playacar Palace on May and here gave me an unforgettable journey. The food was the best.The room was nice and the bed was really comfort. The workers were excellent service and there were some Waiters who had a very good...More

Thank Kathy123w
Reviewed 3 days ago

I have gone to Moon Palace for many years and this year decided to try a smaller resort. Playacar Palace is much smaller and more intimate. Conveniently located near 5th Avenue for shopping and the ferry dock to Cozumel. The service at Playacar is top...More

Thank Jean A
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 3 days ago

Dear rad718, Thank you for your loyalty to Palace Resorts and specially for choosing us this time for your vacation destination. We appreciate the time taken to write such a detailed review praising the amazing services of the staff. The employees here at Playacar Palace...More

Reviewed 4 days ago

We’ve been to playa del Carmen/cancun/Cozumel area over 30x and the food was the best we’ve had. The workers were great! Room service great! Bed was amazing in comfort. The pool always had enough seats in the shade!!More

Review collected in partnership with this hotel
Thank lestragross
Response from GM_RivieraZone, Gerente at Playacar PalaceResponded 3 days ago

Dear lestragross, Thank you for your positive review. It was indeed our pleasure hosting you here at Playacar Palace. We are certainly appreciative of you highlighting our Five Star facilities, delicious food, and amazing services which resulted in an amazing vacation since this is our...More

View more reviews
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About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Beachfront
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Breakfast included
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
USD 394 - USD 783 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Top resorts Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 394 - USD 783 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Top resorts Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#10 Family Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (386)
Dining (75)
Pool & Beach (55)
Room & Suite (48)
Governor Suite (52)
Superior Deluxe Room - Partial Ocean View (40)
Amenities (18)
Family and Play Areas (5)
Questions & Answers
Ask a question
Becky S
15 June 2018|
Answer
Response from PR Manager P | Property representative |
Dear Becky S, Thanks for your interest in Playacar Palace, we truly hope to have the opportunity to host you for your upcoming vacation, please note that we do offer connecting rooms categorized as Superior deluxe... More
0
Votes
Mark H
12 June 2018|
AnswerShow all 2 answers
Response from PR Manager P | Property representative |
Dear Mark H, Thanks for your interest in Playacar Palace, please note that we do provide beach towels to use in our facilities, we do not provide towels to use outside the premises. Please feel free to contact us... More
0
Votes
Room Tips
"it was a lovely room very clean but just a little damp."
Read review
"Don't miss dinner at Alkimia and the Mayan restaurants."
Read review
"ocean view rooms have a ton of light, but if you ask for partial ocean view its still a great deal."
Read review
"Absolutely book an ocean view."
Read review
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