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Iberostar Quetzal Playacar

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Iberostar Quetzal Playacar
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4,500 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Quetzal Playacar
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Showing 2,573: English reviews
East Weymouth, Massachusetts, United States
Reviewed 2 weeks ago

My boyfriend and I have been here 3 times, heading back for our 4th time in a couple weeks. As you can tell from the reviews, this place is amazing! I won't waste your time repeating all the awesome things everyone has already said, instead I'll leave you with some tips that I've picked up over the years (because you're...

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Helpful?
8Thank Melissa L
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We are thankful to you for having chosen IBEROSTAR Tucan & Quetzal as your vacation destination in the Riviera Maya. We appreciate your preference. It gives us great pleasure to know that once again you will be spending your forthcoming vacation at our facilities to enjoy our beautiful settings, delicious gastronomy, fun entertainment and amazing staff. Your kind...

Reviewed 2 weeks ago via mobile

Loved this resort we traveled with our children ages 6 and 11 as well 6 other family members were married on Feb 14th words can't express how happy we were everything was absolutely amazing. See you next year!

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1Thank Amanda K
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for allowing us to share with you and your family such a special occasion at IBEROSTAR Tucan & Quetzal. We could not be happier to read that everything went perfectly for you to enjoy a memorable experience. It was a pleasure to have hosted you and we will look forward to welcome you again soon. Warm...

Wilmslow, United Kingdom
Reviewed 2 weeks ago

We visited this wonderful hotel for a two week vacation as a belated celebration of our 30th Wedding Anniversary. We chose it because of the location, profusion of wildlife and the excellent reviews published about it. We were very definitely not disappointed, in fact I would go so far as to say that it was the best holiday we have...

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6Thank chriswfly2016
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for having chosen IBEROSTAR Tucan & Quetzal to celebrate your anniversary. We feel honored to know that such special occasion went that memorably and that all our services, lovely facilities and attentions contributed on it. We are grateful to you for highlighting the hard work form our amazing staff as we will be sharing your compliments...

Saint Thomas, Canada
Reviewed 3 weeks ago via mobile

Currently at the Quetzal. 2nd time here. Awesome food, beautiful beach, wonderful employees. Absolutely love Dari Luz at the lobby bar. She alternates nights at the Tucan. She is friendly, has an awesome smile and she will make you laugh. Hector at reception was very nice and helpful. Love all the nature here. Definitely will be back

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Helpful?
4Thank nicole l
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for having taken the time to comment during your stay at IBEROSTAR Tucan & Quetzal. We are grateful for once again hearing that you had a fantastic experience. We are also thankful for your kind recognition to our wonderful partner Dari Luz for her outstanding hospitality. We will be glad to forward...

chester, cheshire
Reviewed 3 weeks ago

Went on 20th Nov 16 for two weeks. Buffet Food was brill, favourite al la crate was steak & medditeranian but all tasty. Only one didn't try was Mexican but ate in Mexican for dinner & was really tasty. Couldn't fault any of the food pool big warm brill, kids &I adults loved it. beach and sailing brill went out...

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3Thank chesterchester
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for your stay at IBEROSTAR Tucan & Quetzal to celebrate such special occasion. It pleases us to read that you family experience was wonderful and that all our activities, services and facilities were of your liking. We will gladly forward your compliments to our pastry Chef and to all of our staff...

Bradford, Massachusetts
Reviewed 3 weeks ago

We went as a couple, then with two of our friends. The four of us had a great time! We felt very safe as it was down a private way that was secure, and you could walk to shops on that road as well! it was all you could expect from an all-inclusive resort. Boys had tons of fun with...

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4Thank cmehan12
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for taking the time to comment about your experience at IBEROSTAR Tucan & Quetzal. It is fantastic to read that you had a blast at our facilities and that our daily activities were entertaining as well as our nightly shows and amazing wildlife. We hope for your soon return to our gorgeous...

Vancouver, BC
Reviewed 3 weeks ago via mobile

I travelled to the Iberostar Queztal over March Break with my husband and 2 teenage children. This is the third Iberostar we have been to in Mexico (also visited Cozumel and Paraiso Maya north of Playa Del Carmen). We travel annually to All Inclusive Resorts in Mexico and Dominican Republic so we have a pretty good knowledge of comparable all...

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12Thank BCSunSeeker
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We are thankful to you for taking the time to share your recent experience at IBEROSTAR Tucan & Quetzal. It gives us great pleasure to hear how wonderful your vacation was as we cannot thank enough your nice comments about our beautiful facilities, gorgeous beach and pool area and amazing natural surroundings. Your kind words about our hardworking...

Metro Minneapolis-Saint Paul, Minnesota
Reviewed 3 weeks ago

This is a beautiful property. The first morning the monkeys and the peacocks were happy to wake us up. They were pretty loud but also really cool to see. The monkeys seem to disappear during the day but were up early and reappear late afternoon. We saw adults and babies every day. It is definitely worth staying here for the...

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2Thank Enjoy60
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Tucan & quetzal to spend your recent vacations. Certainly, our amazing wildlife and beautiful natural surroundings are one of our hotel´s best assets as well as our pleasant pool and lovely beach area. We are truly glad to know you enjoyed them and our daily activities. Your opinion is of great importance to...

Reviewed 3 weeks ago

I stayed here with my wife and we had a blast! The jungle setting is great, we really enjoyed seeing all the different animals we don't have in Canada. The food was good, we ate at the Japanese, Mexican and Italian restaurants. The buffets had lots of choices. The beach was beautiful and the pools were a lot of fun....

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5Thank Tom D
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We are thankful to you for choosing IBEROSTAR Tucan & Quetzal. We are truly happy to know that you enjoyed a wonderful experience with us and that our beautiful jungle environment, delicious food, great location and attentive staff service were of your liking. We appreciate your kind recommendation and hope for your soon return to our resort. Warm...

Reviewed 4 weeks ago

If you are looking for a super wild, party all day and night kind of resort then you have got a treasure trove to choose from. But if you are looking for a more relaxing, quieter, balanced stay then this is the hotel for you. The food is excellent, both in the buffet and in restaurants; the staff accommodating; the...

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1Thank anna d
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We are very glad to know you have chosen our hotel IBEROSTAR Tucan & Quetzal for your last. It was our pleasure to have had you as our guest. We highly appreciate the time you took for sharing your positive culinary experience, the staff kindness, our nice landscapes, our fauna, the cleanliness and good condition of our rooms....

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Free Internet
  • Bar/Lounge
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more   less 

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $267 - $606 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#16 Green Hotel in Playa del Carmen
#23 Top resorts Hotel in Playa del Carmen
#30 Family Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
#32 Spa Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Quetzal Playacar staff and other travellers.
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Questions? Get answers from Iberostar Quetzal Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 2000-2400 more quiet”
re1232, 18 Apr 2017 | Read review
“Ask for a seafront room!”
357fraserp, 18 Apr 2017 | Read review
“doent matter where you go - if you dont like it you can usually change.”
Andyphilli, 17 Apr 2017 | Read review
“I'd choose an "inner" room, facing the jungle area, if possible.”
E2127RImichaelm, 17 Apr 2017 | Read review
“The rooms at the ocean front are great!”
fritzpeege, 16 Apr 2017 | Read review
5 of 5