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Iberostar Quetzal Playacar

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Traveller (6276)
Pool & Beach (1549)
Room & Suite (870)
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Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“star friends”(327 reviews)
“howler monkeys”(108 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
All hotel details
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Reviews (5,197)
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2,849 results
Traveller rating
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871
227
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1,627
871
227
84
40
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All reviewsstar friendshowler monkeysspecialty restaurantsjungle atmospherejapanese restaurantswim up barthomas cooksports poolother resortsdressel diverstowel hutate at the japanesetenderloingated communitymain buffetmagic showhard beds
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1,641 - 1,645 of 2,849 reviews
Reviewed 12 March 2013

It was our first trip South (we're from Quebec) and we had the time of our lives. We were expecting a relaxing vacation in the sun but we got so much more! Our four kids (ranging from 8 to 16) had a ball participating in...More

5  Thank Christina1607
Response from IberostarMexico, Quality Manager at Iberostar Quetzal PlayacarResponded 22 March 2013

Dear guest, On behalf of the staff and management of Iberostar Tucan & Quetzal, thank you for having chosen us as the destination for your family vacation! We also thank you for taking the time to post a review about your experience with us. We...More

Reviewed 12 March 2013

Just returned from a fantastic 2 week break at the Iberostar Quetzal Hotel in Playa Car, Mexico (20/2/13 to 7/3/13). My wife and I have absolutely no problem in recommending this holiday to anyone. This Iberostar hotel is 2 hotels divided by a small piece...More

6  Thank jandy58
Response from IberostarMexico, Quality Manager at Iberostar Quetzal PlayacarResponded 22 March 2013

Dear Guest, We would like to thank you for visiting our resort during your recent vacation in the Mayan Riviera. Your experience and the information you are providing may help others to choose Iberostar Tucan & Quetzal for their next vacation in Mexico. We are...More

Reviewed 11 March 2013

We stayed from Feb. 2 to Feb 16. I have put off writing this, because I SO wanted to give it a great review, but in a couple ways, I can't. On the other hand, I know that some people think this is a fabulous...More

10  Thank Sunny&Bright
Response from IberostarMexico, Quality Manager at Iberostar Quetzal PlayacarResponded 10 April 2013

Dear guest, On behalf of our Management we thank you for your feedback about your experience at the Iberostar Tucan & Quetzal and for choosing our premises for your holidays. We appreciate your positive evaluation about the cleanliness and beauty of our grounds and the...More

Reviewed 9 March 2013

We enjoyed our stay at the Quetzal. The beach was great and the shows were great. The staff known as the Star Friends were like family, like they knew us for years. This was our sons first all inclusive trip and he was blown away....More

14  Thank RobCindy66
Response from IberostarMexico, Quality Manager at Iberostar Quetzal PlayacarResponded 10 April 2013

Dear guest, We would like to thank you for choosing Iberostar Tucan & Quetzal for your holidays and for taking time to post a review about your last stay with us. We want to express you our happiness when reading how you highlighted the excellent...More

Reviewed 6 March 2013

We booked with Air Canada Vacations. In-flight service & comfort was fine (food available for a price) – seatback entertainment units had good movie and music selection. Cancun airport has really improved since we were there several years ago – no huge line up at...More

Review collected in partnership with Iberostar
3  Thank canoeboy
Response from IberostarMexico, Quality Manager at Iberostar Quetzal PlayacarResponded 10 April 2013

Dear Guest, On behalf of our Management, we thank you for posting a review about your experience and for choosing Iberostar Tucan & Quetzal to enjoy your recent vacations. We would like to express our satisfaction to learn that your holiday was memorable and that...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Spa
Free Internet
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Tennis Court
Adult pool
Outdoor pool
Details
Price range
USD 194 - USD 455 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Green Hotel in Playa del Carmen
#21 Family Hotel in Playa del Carmen
#24 Top resorts Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
#37 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 194 - USD 455 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Green Hotel in Playa del Carmen
#21 Family Hotel in Playa del Carmen
#24 Top resorts Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
#37 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (6276)
Pool & Beach (1549)
Room & Suite (870)
Dining (581)
Family and Play Areas (119)
Amenities (54)
Business Centre & Event Rooms (21)
Questions & Answers
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janesimonelee
13 May 2018|
AnswerShow all 7 answers
Response from Jim C | Reviewed this property |
Tucan and Quetzal are essentially the same resort, with only different front desks. Both share the same pool and restaurants. This is the perfect resort for middle adults. There were kids, but the place is large enough that... More
2
Votes
Laura L
22 April 2018|
AnswerShow all 2 answers
Response from Man537 | Reviewed this property |
Hi, I was there in February but this should help holiday weather com
0
Votes
Room Tips
"If jungle is your thing (was mine) then no upgrade needed, Ocean view is an extra cost"
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"Rooms closed to the beach and pool are building 10/11 on Tucan side and 19/20 on Quetzal side"
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"Quetzal Block 28. near to Reception and main restaurants,not far to the beach and pool, and lovley animals to..."
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"next to pool and ocean"
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