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Iberostar Quetzal Playacar

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Iberostar Quetzal Playacar
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4,303 Reviews from our TripAdvisor Community

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Showing 2,484: English reviews
Reviewed yesterday NEWvia mobile

Absolutely loved it not a bad thing at all to say about it. Can not wait to go back next year with our kids. Food was awesome staff was friendly and check in check out was super fast which made us happy after a day of travelling.

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Helpful?
Thank Lisa B
Shaker Heights, Ohio, United States
Reviewed yesterday NEW

We just completed a one week stay at the Iberostar Quetzal/ Tucan (Jan 14-21, 2017) with several friends. We booked a beachfront room. During previous visits to the Cancun area, we have stayed in non-beachfront rooms at two other Riviera Maya all-inclusive resorts, both closer to Puerto Morelos—Excellence Riviera Cancun (in March 2012) and Valentin Imperial Maya (in November 2014)....

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Thank TJ_Shaker
Reviewed yesterday NEWvia mobile

We've been visiting playa for many years and been staying at Iberostar hotels for the last 6 trips. Last 3 times at the tucan/ quetzal. We plan to go back at least once a year. My wife and i travel at least 3 times a year. Tucan / quetzal are one of our favorites. The jungle setting and wildlife are...

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Thank fjeffrey1
Reviewed 2 days ago NEWvia mobile

Amazing location. Amazing Beach. All inclusive was so worth it. The food was great. So much to do. We walked down the beach and I walked into every resort just to compare. Hands down. This is the best resort by far. Search no more.

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2Thank Randall B
Batavia, New York
Reviewed 3 days ago NEWvia mobile

1st time in Mexico. Chose Iberostar as we use this resort in Dominican. Easy to get around amazing jungle feel with howler monkeys peacocks iguanas running free in their jungle. Amazing to see and hear. We stayed in block 22 close to beach and pool Food is very good and a great selection for all buffets, which there are many...

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1Thank memoe1974
Sakhalin, Russia
Reviewed 4 days ago NEW

Perfect location, close to the beach, but all drinks are terrible.Most fresh and organic juices we had only on breakfast and during the day it was impossible to find normal drinks. I think they made these juices from powder. The alcoholic drinks were cheap and terrible, normal drinks were only when we paid from our pockets in All Inclusive Hotel....

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3Thank Lubov M
Ontario,
Reviewed 5 days ago NEW

6th time to the Mayan but 1st Iberostar resort. Loved it! Everything thing on this resort is well looked after by the friendly staff who continually keep it clean inside and out! The jungle atmosphere is superb with various animals throughout. A huge pool that is well maintained provides various areas from quiet to activities going on. A separate sport...

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3Thank volley11
Fort Collins, Colorado
Reviewed 6 days ago NEW

We loved it. Food was great. I liked that the pool closed at 7 so there was not loud drunk people. It was clean and everyone was very nice. It is a good place for kids. We felt very safe. I recommend this place.

Review collected in partnership with Iberostar
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1Thank tarajustforfun
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We are grateful for having welcomed you at IBEROSTAR Tucan & Quetzal. It is great to know that you had a fantastic experience at our hotel and that our pleasant pool, nice facilities and tasty food were of your liking. We hope for your soon return to the Riviera Maya. Best regards, Quality Manager IBEROSTAR Mexico

Toronto, Canada
Reviewed 1 week ago NEW

I'm not usually the type of person who writes a review but my family and I had such a fabulous experience I want to as a thank you to the staff and hotel. It was our first time at an 'all inclusive' and we will definitely return. The staff at Iberostar Quetzal were friendly, fast, efficient and beyond helpful. I...

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3Thank 921danielle
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Tucan & Quetzal to spend your recent family vacation. It is our pleasure to have served and provided quality services for you to have a wonderful experience at our amazing ground and beautiful beach. We are also happy to know that you were accommodated by our outstanding chefs Mario and Dafne to who...

Reviewed 1 week ago via mobile

Rooms are very spacious, with a balcony lit at night, very romantic. All 5 restaurants are of a very high standard with a wide range of meats, pasta, chips etc the choice of deserts are excellent. Plenty of room around the resort so you don't feel like you are sitting on people. The entertainment is extremely good with different shows...

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1Thank Glen C
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Tucan & Quetzal to celebrate such a special occasion. It is a pleasure to know that you had a wonderful experience at our hotel enjoying our comfortable facilities to our culinary offer and the service from our staff. We appreciate your positive remarks about the quality of our services. We hope for the...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more   less 

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $260 - $677 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Number of rooms: 350
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TripOnline SA and Cheap Tickets so you can book your Iberostar Quetzal Playacar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#22 Top resorts Hotel in Playa del Carmen
#30 Spa Hotel in Playa del Carmen
#30 Family Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Quetzal Playacar staff and other travellers.
562 questions
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Peterborough, Canada

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Questions? Get answers from Iberostar Quetzal Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beachview is worth the up charge.”
 of 5 bubbles TJ_Shaker, 22 Jan 2017 | Read review
“Middle of the resort...we were in building 24 which we loved.”
 of 5 bubbles volley11, 18 Jan 2017 | Read review
“Rooms have a view of the forest or ocean view. The ones with ocean view have hammocks too.”
 of 5 bubbles 797cristinaf, 8 Jan 2017 | Read review
“We were in building 22 which was very close to the beach and pools.”
 of 5 bubbles w00bles, 7 Jan 2017 | Read review
“Rooms farther from theater are quieter.”
 of 5 bubbles jwright2017, 4 Jan 2017 | Read review
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