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Iberostar Quetzal Playacar

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Iberostar Quetzal Playacar
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4,362 Reviews from our TripAdvisor Community

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Showing 2,506: English reviews
Edmonton, Canada
Reviewed yesterday NEW

I was there Feb 3-11, 2017. The property was amazing. Every time we walked between our room & the pool/ beach we were amazed at the sightings of monkeys, variety of land birds & other small animals. There is also 150 year old turtle on site. We connected with Adriana & Eduardo from Lomis Travel at the resort who booked...

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Thank mindy_06_06
Swift Current, Canada
Reviewed 1 week ago NEW

My friend and I spent 2 fabulous weeks at the Quetzal. Food was great and the beach was beautiful. But what made our vacation so memorable was the star friends beach staff. Edu was so genuine and friendly. What a great asset to the program. Karlos made a person feel special and all those Zumba and dance moves look easy....

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2Thank Linda R
Port Hope, Canada
Reviewed 1 week ago

This resorts is one of the best all inclusives I have visited. It has a jungle feel throughout and the wildlife is plentiful! We seen a variety of animals up close including some very cool encounters with monkeys! The staff however is what makes this place absolutely amazing ! All the staff memebers had a smile and everyone said "hola."...

Review collected in partnership with Iberostar
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2Thank smithman123
Aberdeen, Scotland, United Kingdom
Reviewed 1 week ago

just back from 2 weeks here - cannot fault the place at all - from the moment you arrived (with the cocktail waiting for you at check in) to the time we left. Staff all very friendly and helpful. The Reps were just amazing - don't know where they get the energy from - on the go morning, noon and...

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3Thank Liz K
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We are grateful to you for the opportunity to host you at IBEROSTAR Tucan & Quetzal. We are pleased to hear your thoughts about our beautiful wildlife, accommodating services and outstanding staff specially our amazing Star Friends team. It is wonderful to know you enjoyed your stay at our facilities. Your comments are greatly appreciated to continue improving...

Missouri
Reviewed 1 week ago

The stay was very nice. The grounds are stunning, and the wildlife is entertaining! The buffets are typical of a resort of this size. I would recommend a stay, the value is good and beach is very nice and proximity to playa can't be beat.

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3Thank Michael B
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, It was a pleasure to have welcomed you at IBEROSTAR Tucan & Quetzal to enjoy our beautiful grounds, lovely beach, amazing wildlife and accommodating facilities. We hope to receive you again for another pleasant vacation. Attentively, Quality Manager IBEROSTAR Mexico

Toronto
Reviewed 1 week ago via mobile

Stayed Feb 1-8 with husband. This resort has everything you'd expect and more. Gorgeous white sand beach and turquoise water...fun surf to swim in... scenic walkways through "the jungle"... wildlife everywhere from monkeys to peacocks and LOTS of little brown animals called agouti which I've never seen before. They look like a large guinea pig with longer legs no tail....

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1Thank Barb84
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for recently staying at IBEROSTAR Tucan & Quetzal. It is wonderful to read that we exceeded your expectations with our beautiful facilities, amazing grounds and gorgeous beach area. We are glad to know you greatly enjoy your vacation and appreciate your kind comments to improve. We are looking forward for your return! Best regards, Quality Manager...

Lakewood, Colorado
Reviewed 1 week ago

We just returned from a week long trip with a group of friends. This resort is beautiful. I love seeing the monkeys and other animals that wander through the jungle. The food is good. The service is excellent. Thank you to the staff who constantly work on the cleanliness of the resort and to the Star Friends who work so...

Review collected in partnership with Iberostar
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2Thank Lisa S
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for having stayed at IBEROSTAR Tucan & Quetzal. We are delighted by your kind words about our services and facilities and for your appreciation of our hardworking staff. We are truly happy to know you had a wonderful time with us. We hope to serve you again soon. Best regards, Quality Manager IBEROSTAR Mexico

Minnesota
Reviewed 1 week ago

I love Trip Advisor and diligently vet every potential vacation property. When we decided to plan a winter get-away, we knew we wanted a great beach, a laid back atmosphere, and a resort with activities. We found all three and more at Iberostar Quetzal! We were a group of 5 ladies (moms and daughters) who just needed to get out...

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4Thank SandyToesMinnesota
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for taking from your time to write this review to share your recent experience at IBEROSTAR Tucan & Quetzal. Nothing gives us more satisfaction than to hear that our guests have had a memorable, fun and pleasant vacation at our lovely facilities. It makes us happy to read your kind comments regarding...

Atlanta, Georgia
Reviewed 1 week ago

We enjoyed our stay at this resort and recommend it highly! The jungle was beautiful and the staff was very friendly. Our cleaning woman did a perfect job every day and even noticed someone was sleeping on the couch and made up the bed for her. Highly recommend going to coco bongo if you are looking for a night out....

Review collected in partnership with Iberostar
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Thank Erinc07
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Tucan & quetzal to celebrate such special occasion. It gives us great pleasure to read that you had such a wonderful time at your vacation with us and that our friendly staff and lovely surroundings were of your liking. We appreciate that you have shared your experience as we will look into it...

Sterling Heights, Michigan
Reviewed 2 weeks ago

-- The beach area & pool area of this resort are beautiful. -- The rooms are old & in need of updating. The individual buildings don't have elevators, which meant we had to walk up & down 40 steps every time we needed to go to our room. If you're close to the beach, you have a very long walk...

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6Thank vbork26
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for taking the time to share your comments about your recent stay at IBEROSTAR Tucan & Quetzal. It is great to know that you have enjoyed our lovely and relaxing pool and beach area. We are sorry to hear that our facilities distribution was not suitable for your preferences. We kindly invite our guests to visit...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more   less 

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $247 - $624 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Number of rooms: 350
Reservation Options:
TripAdvisor is proud to partner with Booking.com, VISIT US, INC. , Travelocity and Cheap Tickets so you can book your Iberostar Quetzal Playacar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#23 Top resorts Hotel in Playa del Carmen
#30 Family Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
#33 Spa Hotel in Playa del Carmen
#34 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Quetzal Playacar staff and other travellers.
589 questions
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Questions? Get answers from Iberostar Quetzal Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“So many options for room choice. We enjoyed the outside room facing away from the tropical forest.”
 of 5 bubbles lindarL2523AK, 13 Feb 2017 | Read review
“We stayed in block 24 jungle side - good for watching the monkeys”
 of 5 bubbles LizK100, 12 Feb 2017 | Read review
“Superior rooms are one to two buildings back form the beach and may not have a water view.”
 of 5 bubbles SandyToesMinnesota, 8 Feb 2017 | Read review
“No elevators so stay on the lower floors if you don't want to walk up & down a lot of steps.”
 of 5 bubbles vbork26, 6 Feb 2017 | Read review
“All 3 trips we stayed in block 2200. Were pleased with the location, near the pool and beach.”
 of 5 bubbles 763theresat, 5 Feb 2017 | Read review
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