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Iberostar Quetzal Playacar

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Iberostar Quetzal Playacar
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4,439 Reviews from our TripAdvisor Community

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Showing 2,544: English reviews
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Reviewed yesterday NEW

If you are looking for a super wild, party all day and night kind of resort then you have got a treasure trove to choose from. But if you are looking for a more relaxing, quieter, balanced stay then this is the hotel for you. The food is excellent, both in the buffet and in restaurants; the staff accommodating; the...

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Thank anna d
Chicago, Illinois
Reviewed yesterday NEW

Had such a great time at the Iberostar Quetzal. Connected to a second Iberostar resort (Iberostar Tucan) and located on the strip with other resorts, the Questzal is not too big and not too small. Pristine cleanliness, great bars, a la carte restaurants (included), multiple buffets, ice cream bars, pools, beautiful clean beach - the resort offers everything you would...

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Thank MtlVlad
Reviewed 5 days ago NEW

Had a great time relaxing at the Iberostar Quetzal. The grounds are very well maintained and all of the "critters" seemed happy and healthy and a lot of fun to spot. The food was always well displayed and fresh and had a nice variety to make each meal a little different. The staff always appeared hard working and happy and...

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1Thank Tom F
maine
Reviewed 6 days ago NEW

I have been to this resort 5 times. Once for my wedding and several times after with friends or family. If you are ever looking for a location that has alot to offer than Playa del Carmen is the place for you along with the Iberostar Quetzal. Honestly I was going to complain the first time I went because I...

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2Thank carribeanqueen04
Tenino, Washington
Reviewed 1 week ago

Staff was friendly and helpful..food at all restaurants was great and buffet had an amazing variety. You was was super clean and beautiful. Property had every amenitie you could very want. Overall best hotel I have been to one vacation thus far.

Review collected in partnership with Iberostar
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3Thank amytab14
Thunder Bay, Canada
Reviewed 1 week ago

This hotel has everything that you may want or need. It's clean and spacious and offer high quality drinks, food and entertainment all day long. There was always enough chairs around pool and on the beach - they do a good job of reminding guests not to reserve chairs for the whole day. The design of the hotel makes it...

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5Thank CasinoStripes
Halifax, NS
Reviewed 1 week ago

We had our wedding here and it was truly amazing. The wedding planner made it so stress free and relaxing. Private beach area for the wedding. Only down fall was the hair services, my hair had to be done twice, make up amazing. Everyone working there was so nice and helpful. Very clean Resort. Beach was amazing as well as...

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2Thank hfxtravelers
Montreal, Canada
Reviewed 1 week ago

We spent a wonderful week here last year (a bit late with the review...). There were a few minor issues, but overall it was a great place! We booked a superior room to be closer to the beach. I had sent in a room request asking to be placed on a top floor (2nd or 3rd) facing inward. Upon arrival,...

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8Thank chelsea_en
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for taking the time to share your review about your last stay at IBEROSTAR Tucan & Quetzal. We are truly please to read that you enjoyed a wonderful time eating all that delicious guacamole and vegetarian options, relaxing at our gorgeous beach, wondering around our lovely surroundings and being attended by our...

Saskatchewan
Reviewed 1 week ago via mobile

I really enjoyed our stay here. The beach was fabulous and the food was really good. I was aware of the jungle setting on the resort from reading reviews, but it was way more cool and beautiful than I expected. The natural jungle setting made it a resort I wanted to return to with my kids because they would love...

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2Thank JaycieSaskatchewan
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We are grateful to you for taken the time to share your comments about your stay at IBEROSTAR Tucan & Quetzal. It is great to hear that you had a wonderful time at our lovely facilities and that you enjoyed our pleasant services and attentions. Certainly, one of our best highlight is the marvelous natural environment we coexist...

Reviewed 1 week ago via mobile

Just got back from our family vacation and we had a great time at this resort. The food was good and the staff was great. The shows at night are great the entertainment staff was incredible. Travelling with 2 boys (5 & 4) can be exhausting but the ladies at the kids club (Yessica, Karina & Dalila) entertained our boys...

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Helpful?
Thank Karen H
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for your comments and for spending your recent family vacation at IBEROSTAR Tucan & Quetzal. We are pleased to hear that you enjoyed your stay with the good food and the animation program. Moreover, it is good to know that our dedicated and kind personnel pleased you and took good care of your boys. We will...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Free Internet
  • Bar/Lounge
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more   less 

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $249 - $627 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#15 Green Hotel in Playa del Carmen
#23 Top resorts Hotel in Playa del Carmen
#30 Family Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
#33 Spa Hotel in Playa del Carmen
#34 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Quetzal Playacar staff and other travellers.
615 questions
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Questions? Get answers from Iberostar Quetzal Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are no elevators (choose a lower level if you don't want to walk)”
 of 5 bubbles annadJ456II, 26 Mar 2017 | Read review
“Oceanfront view is extremely worth the extra. 2nd floor building 22!”
 of 5 bubbles hfxtravelers, 17 Mar 2017 | Read review
“Facing inward have the better view since the other side look out on to the resort next door. Superior rooms are closer to the beach.”
  • Our first room on the ground floor
  • View from the room we switched to
  • The bathroom
  • Shower
  • In front of our balcony one morning
  • The bathroom
  • Our room
  • Our room
 of 5 bubbles chelsea_en, 16 Mar 2017 | Read review
“Ask for ground floor, not 1st, if you want to be on the bottom floor”
 of 5 bubbles ksu-ny, 14 Mar 2017 | Read review
“Some rooms have been updated to a more modern look. Some are still a late 90's modern kinda look. Still nice. Super clean. Honestly. Don't stay in your hotel room when your there on vacation. Enjoy the sun, beach, pool be outside! ”
 of 5 bubbles Reeeno403, 14 Mar 2017 | Read review
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