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Hotel El Tukan

1,378 reviews
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Traveller (730)
Room & Suite (331)
Dining (207)
Overview
  • Excellent17%
  • Very good32%
  • Average25%
  • Poor11%
  • Terrible15%
Travellers talk about
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Bar/Lounge
3.0 Star Hotel
All hotel details
Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,378)Write a Review
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1 - 5 of 328 reviews
Reviewed 2 days ago via mobile

What you see is not what you get. I've stayed in Playa a half dozen different trips and have fallen in love with the area for the past 20 years. I was traveling with my wife and decided we wanted a hotel close to 5th...More

Thank Jacob S
Reviewed 1 week ago

DON'T WASTE YOUR MONEY IN THIS PLACE!!! This place has a complete disregard for guests. Our room was delivered with a dirty bathroom that was not cleaned even after our request. This after dealing with the staff for close to one hour to accept our...More

Thank Alejandro Q
Response from Tukan M, Gerente at Hotel El TukanResponded 1 week ago

Hi Alejandro! Thank you for your comments and for taking the time to describing your experience for our community of Trip Advisor. We are very sorry to hear about the bad news of your stay with us, all our staff is committed to making your...More

Reviewed 2 weeks ago

So many things wrong with this hotel. Worst thing was the shower drain was open directly to the sewer, so the room stank. We complained and initially they poured bleach down the drain, which covered up the smell for a few hours. They then made...More

Thank stuartsusmith
Response from Tukan M, Gerente at Hotel El TukanResponded 2 weeks ago

Hi Stuart! Thank you for your comments and for taking the time to describing your experience for our community of Trip Advisor. We are very sorry to hear about the bad news of your stay with us, all our staff is committed to making your...More

Reviewed 4 weeks ago

I just came back from Mexico and our experience in this hotel was great. Our room was in a very private spot, very clean, breakfast buffet was also good and their beach club is very "cool" lol. The hotel just offers soap and shampoo, if...More

Thank Lori M
Response from Tukan M, Gerente at Hotel El TukanResponded 2 weeks ago

Hi Lori! Thank you for your comments and for taking the time to describing your experience for our community of Trip Advisor. We are just delighted to read about your visit. All our staff is committed to making your stay a memorable one, your feedback...More

Reviewed 18 January 2018

I check in to the hotel on 1/5/18 and in the morning of the 6th i went to the beach room service came to my room after i request NO ROOM SERVICE and they stole from my room $300 USD cash and a Louis Vuitton...More

2  Thank shlomo s
Response from Tukan M, Gerente at Hotel El TukanResponded 19 January 2018

Hi Shlomo! Thank you for your comments and for taking the time to describing your experience for our community of Trip Advisor. All our staff is committed to making your stay a memorable one, your feedback will encourage us to improve. We're looking forward to...More

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About
Amenities
Top amenities
Pool
Restaurant
Bar/Lounge
Free Internet
Hotel Amenities
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
USD 56 - USD 412 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#92 On the Beach Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
Details
Price range
USD 56 - USD 412 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#92 On the Beach Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
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Traveller (730)
Room & Suite (331)
Dining (207)
Pool & Beach (166)
Amenities (98)
Family and Play Areas (5)
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Room Tips
"Don't stay here!!!"
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"Find a different hotel"
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"dont stay there"
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"Room in main buildding on highest level has big balcony at the level of the top tip of trees and facing the..."
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