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Traveller (763)
Room & Suite (337)
Dining (207)
Overview
  • Excellent17%
  • Very good31%
  • Average25%
  • Poor12%
  • Terrible15%
Travellers talk about
“la cieba”(7 reviews)
“kool beach”(5 reviews)
AMENITIES
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Bar/Lounge
3 Star accommodation
All hotel details
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Rooms
26 Aug.27 Aug.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,422)
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338 results
Traveller rating
52
89
91
42
64
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LanguageEnglish
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52
89
91
42
64
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All reviewslegends sports barla ciebakool beachall inclusive planair canada vacationsrecommend elthe main hotelbreakfast buffetbedroom suitetowel artbars and restaurantsceiling fanyogurtavetulipanesceibacalle
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1 - 5 of 338 reviews
Reviewed 4 weeks ago via mobile

The hotel is perfect, all. The animators, the excurtions, rooms, the peoples, the show, congration ! Really gpod holidays, thank you a lot ! Good continuation of all people, i recommend this hotel of all peopleMore

Thank Léa d
Response from Tukan M, Gerente at Hotel El TukanResponded 3 weeks ago

Hi Lea! Thank you for your comments and for taking the time to describing your experience for our community of Trip Advisor. We are just delighted to read about your visit. All our staff is committed to making your stay a memorable one, your feedback...More

Reviewed 15 June 2018

The Hotel is in a good location. You're close to all the shopping and dinning but way to far from the beach that guests from tukan hotel can access. Once you get to the beach, after about a 15 min walk, the servers wont take...More

1  Thank nbss56
Response from Tukan M, Gerente at Hotel El TukanResponded 20 June 2018

Dear Guest I am very sorry for the bad experience you had with us. We inform you that we have already taken note and will follow up with the corresponding areas so that this does not happen again. Every comment is very importar for all...More

Reviewed 15 April 2018 via mobile

The staff was very unfriendly and rude. The room looked nothing like what was advertised. The sheets were dirty, ceiling fans rattling, power outlets were lose and above door handle to room was broken. The pool area was small and no beach chairs available for...More

4  Thank Eileen F
Response from Tukan M, Gerente at Hotel El TukanResponded 21 April 2018

Dear Guest I am very sorry for the bad experience you had with us. We inform you that we have already taken note and will follow up with the corresponding areas so that this does not happen again. Every comment is very importar for all...More

Reviewed 5 April 2018

This hotel is literally in the center of everything the nightlife, bars, restaurants, beach, and in case you want to book an excursion you have many options when you walk right out the hotel or the hotel has its own people in the reception who...More

1  Thank lomeli25
Response from Tukan M, Gerente at Hotel El TukanResponded 6 April 2018

Hi Lomeli! Thank you for your comments and for taking the time to describing your experience for our community of Trip Advisor. We are just delighted to read about your visit. All our staff is committed to making your stay a memorable one, your feedback...More

Reviewed 27 March 2018

We were looking for a budget friendly hotel for a short getaway since we were not going to be in the room or using the facilities much. After many years, we reserved a room here again. It is what you would expect for about $70...More

2  Thank slaes10
Response from Tukan M, Gerente at Hotel El TukanResponded 28 March 2018

Hi! Thank you for your comments and for taking the time to describing your experience for our community of Trip Advisor. We are just delighted to read about your visit. All our staff is committed to making your stay a memorable one, your feedback will...More

View more reviews
About
Amenities
Top amenities
Pool
Restaurant
Bar/Lounge
Free Internet
Hotel Amenities
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
USD 56 - USD 451 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#93 On the Beach Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
Details
Price range
USD 56 - USD 451 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#93 On the Beach Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (763)
Room & Suite (337)
Dining (207)
Pool & Beach (167)
Amenities (98)
Family and Play Areas (5)
Questions & Answers
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sophiebly
22 May 2018|
Answer
Response from ladydi2017 | Reviewed this property |
No. It is not
0
Votes
Room Tips
"rooms on the north side are quieter"
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"Ask for a room in building #2."
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"My room was below standards but clean. All rooms are the same supposedly."
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"Don't stay here!!!"
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