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Allegro Playacar

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Allegro Playacar
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4,328 Reviews from our TripAdvisor Community

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Showing 2,469: English reviews
Madison
Reviewed 2 weeks ago

All of the workers were very customer-friendly and willing to help meet our needs and requests. The entertainment staff was great! They went out of their way to open up the sports bar before it's normal hours, so we could watch a Packer playoff game. The food was EXCELLENT! Buffets typically are not very tasty, but the ones at this...

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1Thank Cindy W
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear Cindy W, On behalf of the management and all the staff we would like to thank you for choosing Allegro Playacar and for taking the time to share your experience with the Trip Advisor comunity. Your comments are very important for us as they show us new ways to improve our services and achieve our number one goal: our...

Los Angeles
Reviewed 2 weeks ago

Just spent five nights at the Allegro Playacar. We were pleasantly surprised given some of the poor reviews that have been posted. I would give the resort an overall solid 3.5 stars and would consider returning if we got an amazing deal like we did this time. Room – Our room was nicely refurbished and clean. The bed and pillows...

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5Thank LA_FadeAway
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

We would like to let you know how much we appreciate the time you invested in sharing your review with us. We really appreciate your feedback as it means an opportunity for us to improve our services and achieve our main goal, which is the customer satisfaction. What you mentioned about the towels is a problem that we are currently...

Sydney, Australia
Reviewed 2 weeks ago

Hotel is well located in Playacar, within walking distance of 5th Avenue in PDC. We had standard room which was clean and had everything that you would realistically need. Nothing over the top, but when you're there to relax by the beach with a cocktail, it was excellent. The only issue was that we were on the top floor (each...

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3Thank Dinesh T
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

Dear Vacationer382015, We would like to let you know how much we appreciate the time you invested in sharing your review with us. We really appreciate your feedback as it means an opportunity for us to improve our services and achieve our main goal, which is the customer satisfaction. We would like to invite you to come back to us...

Pisa, Italy
Reviewed 2 weeks ago via mobile

We stayed there one week, visiting Mexico! Mexico is wonderful but here we have to talk about hotel. Allegro was good, simple in comparison with others at playcar. This is something I appreciated. Food was quite good. In addition to buffet they have 3 restaurants: what a pity the Asian one always closed during the whole week! Desk people seems...

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Thank Marco1000000
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

Dear Marco1000000 , Thank you very much for choosing Allegro Playacar as your host in this recent holiday to Mexico. We value the time you took to share your experience with others. Your comments are very important as they show us new ways to improve. We will share them with the corresponding staff. We would like to take this oportunity...

Reviewed 3 weeks ago via mobile

We truly had fun. The resort was under construction while we were there. We were not informed before going so that is why I rated it lower. Staff was very nice and I can't wait to go back after it is complete. Very close to downtown playa.

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Thank julyoutlaw
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at the Allegro Playacar. It is our duty to ensure our guests have a memorable experience with us and it is very rewarding to read a wonderful review such as yours. It would be our honor to serve you again in the near...

Philadelphia, Pennsylvania
Reviewed 3 weeks ago

This was our first stay at Allegro Playacar. We decided to stay at a resort because we were traveling with my two-year-old niece and thought an all inclusive would be easiest. We picked this specific resort because it is an easy walk to 5th Ave in Playa del Carmen so we could escape if we needed a change of scenery....

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1Thank Rebecca G
Guest Experienc... G, Guest Service Experience at Allegro Playacar, responded to this review

Dear Rebe G , On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our staff members and your stay in general; we are pleased to know you had a memorable experience, and we will gladly share all your kind words with our team, who will be very motivated...

Golden, Colorado
Reviewed 3 weeks ago

My wife and I returned to Allegro Playacar in January after last having visited in February, 2014. It was great then and even better now! The room renovations are outstanding, right down to the most-appreciated flexible reading lights over the bed(s). Elegance in simplicity with all the basic needs. Allegro Playacar is not a large, gaudy, ostentatious, or pretentious facility....

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3Thank coltrainguy
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

Dear coltrainguy , Thank you for taking the time to share such great feedback regarding your recent holiday to the Allegro Playacar. It is always a great pleasure and very encouraging to read such positive comments. We all work very hard to maintain a high standard of service at the Allegro Playacar and it would be a pleasure to welcome...

Port Alberni, Canada
Reviewed 3 weeks ago

We first visited Allegro Playacar 3 years ago and were really looking forward to returning. I contacted Gabriella via email and requested the room we had on our last visit. She let us know that they weren't able to make any guarantees but would do what she could for us. So grateful to her that she was able to make...

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3Thank Dena W
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

Thank you for taking the time to provide us with your comments, it is very valuable for us to have your opinion and to share the wonderful experience you had during your stay. The whole team works with the highest standards to be able to offer not only a luxury vacation, but also experiences that are carried out forever; We...

Edmonton, Canada
Reviewed 3 weeks ago

The rooms are beautiful, much better then they were,when we stayed there 3 years ago. the hotel was in need of renovation as it was tired and dated. The property is clean, food is not bad. staff well they are great. i have had staff that knew me after the first day.the walk to Playa is about half hour but...

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3Thank 154karen123
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

Dear 154karen123, We would like to thank you for choosing the Allegro Playacar as the host of your recent vacation. On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our resort. Our goal is to serve all our guests with the highest level of service and satisfaction, and...

Reviewed 4 weeks ago via mobile

Resort has been recently renovated. Very relaxing and quiet. Great service, staff always went above and beyond. My sisters and I tried all three restaurant's that were on site. 1 Mexican, 2 Italian and 3rd Japanese. The Japanese was our least favorite

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1Thank GrammaLorisue
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

Dear GrammaLorisue , We would like to thank you for choosing the Allegro Playacar as the host of your recent vacation. On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our resort. Our goal is to serve all our guests with the highest level of service and satisfaction,...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting

Additional Information about Allegro Playacar

Address: Lote Hotelero No. 7 | Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $188 - $499 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Allegro Playacar 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Occidental Allegro Playacar Hotel Playa Del Carmen
Allegro Playacar Occidental
Playacar Resort
Occidental Playacar
Playa Del Carmen Allegro
Allegro Playa Del Carmen
Allegro Playacar Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#48 Top resorts Hotel in Playa del Carmen
#54 Spa Hotel in Playa del Carmen
#60 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Allegro Playacar staff and other travellers.
662 questions
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Questions? Get answers from Allegro Playacar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best ones are near the pool and beach. Try for buildings 53, 54, 55, 56”
 of 5 bubbles FergooseCalgary, 21 Feb 2017 | Read review
“rooms closest to the pool are the nicest. i would avoid rooms by the stage up front. they are noisy.”
 of 5 bubbles phylliss351, 18 Feb 2017 | Read review
“Lower numbers are close to night time entertainment. Higher numbers close to beach, pools and quiet evenings”
 of 5 bubbles mccollins33, 17 Feb 2017 | Read review
“The rooms are perfect.”
 of 5 bubbles louisf363, 17 Feb 2017 | Read review
“Pay extra to use First Club, it is a good upgrade and provides lots of perks, including the only hot tub on the property. Most of the facility is recently remodeled and the rest is in the process. Good value here.”
 of 5 bubbles 853jons, 14 Feb 2017 | Read review
5 of 5