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Sandos Playacar Beach Resort

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Sandos Playacar Beach Resort
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11,761 Reviews from our TripAdvisor Community

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There are newer reviews for Sandos Playacar Beach Resort
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Showing 6,238: English reviews
Winnipeg, Canada
Reviewed 1 week ago

we stayed at this resort for 10 nights and had a great time with little to complain about. since we are canadian we look at things a bit different compared to others. if there is a problem we don't have to make a scene or cause a disturbance to get attention. this resort is very large with many different location...

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5Thank Wayne L
Spokane, Washington
Reviewed 1 week ago via mobile

Stayed here for the first time and can't say enough how wonderful this all inclusive resort is! From the upscale restaurants to the fun beach activities, we enjoyed every minute of it. Looks like a great place to bring kids too. Lots of family activities. The layout of the property is also superb. Our room was near the pool and...

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Thank J_Albertini509
Prior Lake, Minnesota
Reviewed 1 week ago

We started out by using Lomas transportation to get to the hotel they were AMAZING!!!! Upon checking in the girl at the front desk did not seem to know what she was doing, but maybe she was new. We were asked if we wanted a welcome cocktail which was nice, but it was warm and watered down and had obviously...

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3Thank Angiconda
Sandos_Playacar, Director General at Sandos Playacar Beach Resort, responded to this review

Dear guest, While extending you a warm regard, I would like to thank you for the time you have invested in sharing your views and comments regarding our hotel with readers of this internet site. I kindly ask you to share with me at the mail address below, the name of the person who responded to you so poorly when...

Lacey, Washington
Reviewed 1 week ago

This was our third trip to Playacar and we were very disappointed this time. So much has changed in the past two years. The staff do not seem as friendly, the rooms were not as clean. We are members of Sandos and we feel that the staff spend more time trying to create new members that they are forgetting to...

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6Thank Maggie S
Sandos_Playacar, Director General at Sandos Playacar Beach Resort, responded to this review

Dear guest, We are extremely sorry to read of the poor impression you took with you regarding your recent stay at Sandos Playacar Beach Resort. It is unfortunate to read of the inconsistencies you experience while on vacation, particularly considering that we have been working so hard to open new restaurants (Festival Buffet, Piamoente a la carte, Gourmex a la...

Belleville, Canada
Reviewed 1 week ago

My daughter had her wedding at Sandos Playacar and I couldn't have asked for a better experience. The wedding staff was awesome and did a great job with the decorating for the ceremony, the cocktail hour, the buffet meal and reception! I would like to especially say thank you to the wedding coordinators, Marisol and Maria for all the time...

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1Thank ginamiller2017
Woburn, MA
Reviewed 1 week ago

Background: We (me, my wife and our two boys (ages: 6 & 4) stayed in the family section for 5 nights in a Jacuzzi suite overlooking the forest. The resort is nice, a good value for money. Traveling with kids, you get limited to certain rooms and certain upscale resorts are off-limits, and so we were not looking to splash...

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1Thank mehuls27
Sandos_Playacar, Director General at Sandos Playacar Beach Resort, responded to this review

Dear guest, While extending you a warm regard, I would like to thank for the posting you have shared with readers of this internet site regarding your recent stay at Sandos Playacar Beach Resort. I am happy to know that all in all you and your family had a pleasant stay, although we see that some specifies were not of...

Boston
Reviewed 2 weeks ago

We were a group of 8 and stayed in the adult section. Rooms were adequate, but the beds were very comfy. Staff super friendly especially our pool bar waiter David. He was so great in providing spirits for us. Once he new our order he kept them coming. He is really a valuable employee with great customer service!! He needs...

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1Thank Tammy C
Sandos_Playacar, Director General at Sandos Playacar Beach Resort, responded to this review

Dear guest, While extending you a warm regard, I would like to deeply thank you for your preference and the time you have invested to compile your review regarding your recent stay. We are glad to know that all in all you had a pleasant stay as the rest of your group did. I should mention that we have not...

Reviewed 2 weeks ago

We stay at Sandos Playacar every year and we LOVE the staff: Rodrigo at the VIP Lounge & Candido at the Riviera Blue Snack Bar were extra hospitable as always. The grounds were immaculate and our room was always made up beautifully. When we arrived and had problems getting our safe to lock, it took less than 30 minutes for...

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Thank Lauren C
Sandos_Playacar, Director General at Sandos Playacar Beach Resort, responded to this review

Dear guest, While extending you a warm regard, I would like to deeply thank you for your preference and the time you have invested to compile your review regarding your recent stay. We are delighted to see that you have enjoyed your stay with us and that you have notice the major changes, reforms and improvements we have made to...

Swea City, Iowa
Reviewed 2 weeks ago

The beach was amazing! The sand is so cool to the touch and it was easy to get into the water with the shallowness that went out quite far if you wanted. The resort itself has several pools and a kids area. There were many, many activities throughout the day for kids and adults or if you wanted to lay...

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Thank Lupe K
Sandos_Playacar, Director General at Sandos Playacar Beach Resort, responded to this review

Dear guest, While extending you a warm regard, I would like to deeply thank you for your preference and the time you have invested to compile your review regarding your recent stay. I am very please to read that you enjoyed to the fullest your stay with us and that our staff made such a positive impression in you. At...

Keller, Texas
Reviewed 2 weeks ago

We had such a fabulous vacation and loved the Sandos Playacar in the Select Adult Only Section. For the most part everything was perfect although there were a few “issues” – there wasn’t anything that was earth shattering horrible! Here’s our Pro’s / Con’s list: Hotel / Rooms: Pros: We booked our trip through Funjet.com and 5 days prior I...

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5Thank Notyap1925
Sandos_Playacar, Director General at Sandos Playacar Beach Resort, responded to this review

Dear guest, While extending you a warm regard, I would like to thank you for your preference and for the time you have invested in sharing your vacation experience with readers of this internet site. We are glad to know that by the most part you enjoyed your stay with us, particularly the beach, the service from our members, the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Sandos Playacar Beach Resort & Spa is an all-Inclusive hotel in Playa del Carmen with both family and adult sections. We are ideally located on a magnificent white sandy beach in the gated community of Playacar, within walking distance to downtown Playa and Fifth Avenue. Sandos Playacar Beach Resort & Spa is located only forty-five minutes from the Cancun International Airport, and the pier serving ferries to Cozumel is a short distance from our property.Playacar is a private, master-planned community situated on the southern edge of downtown Playa del Carmen. Guests at Sandos Playacar Beach Resort & Spa enjoy this exclusive community’s impressive infrastructure, including an 18-hole golf course designed by Robert Von Hagge, the Xaman-Ha Aviary, pristine biking paths, and Mayan ruins, accessible to the public for hiking.Riviera Maya is a protected region where many remaining artifacts from the fascinating Mayan civilization can be found. Surrounded by Mayan archeological zones, such as those at Tulum, Coba, and Chicen-Itza, this Playa del Carmen hotel successfully preserves a strong sense of Mayan culture onsite, adding an authentic feel and flavor to the vacation experience in Playacar. ... more   less 

Additional Information about Sandos Playacar Beach Resort

Address: Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $265 - $612 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Playacar Beach Resort 4*
Number of rooms: 819
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Expedia, Booking.com and Travelocity so you can book your Sandos Playacar Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sandos Playacar Beach Hotel
Hotel Sandos Playacar Beach
Beach Playacar Resort Sandos
Sandos Playacar Resort
Sandos Playa Del Carmen
Gala Resort Playacar
Sandos Gala Playacar
Sandos Playacar Mexico
Sandos Resort
Playacar Sandos
Hotel Style:
#33 Top resorts Hotel in Playa del Carmen
#35 Family Hotel in Playa del Carmen
#42 Luxury Hotel in Playa del Carmen
#43 Spa Hotel in Playa del Carmen
#45 On the Beach Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Playacar Beach Resort staff and other travellers.
1,272 questions
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Questions? Get answers from Sandos Playacar Beach Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In Family Riviera section, ask for pool view but closer to Haciendas (road noise/view closer to Lobby)”
  • Sunrise from Riviera family section room
  • Child birthday decorations
 of 5 bubbles Melmopeott, 22 Feb 2017 | Read review
“Ocean view or Haciendas.”
 of 5 bubbles EnjoyLife1968, 19 Feb 2017 | Read review
“Love ground floor rooms in Select Club area. Rooms-9132-9137 have shady patios in the afternoon plus easy access from the pool.”
 of 5 bubbles luvsco, 19 Feb 2017 | Read review
“9328 is in The Select Adult section. We had an excellent view of the pool and we could look straight down to the main lobby area.”
  • We celebrated our 30th wedding anniversary and the staff decorated our room for us.
  • View from room 9328.
 of 5 bubbles P398GIannem, 16 Feb 2017 | Read review
“Stay in adult pool in room overlooking pool.”
 of 5 bubbles bigred923, 15 Feb 2017 | Read review
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