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Sandos Playacar Beach Resort

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Sandos Playacar Beach Resort
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11,770 Reviews from our TripAdvisor Community

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Showing 6,241: English reviews
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Concord, New Hampshire
Reviewed yesterday NEW

seven members of our family went to this resort during the week of valentine's 2017. we had a fantastic week, the room was very nice, we stayed in the select adult section. the adult section, it is quieter and has their own private breakfast and pools. room 9140, which is an end unit on the ground floor. it is a...

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Thank ycartandjen
Reviewed 2 days ago NEW

We are in our 40s with two boys (7 and 4 ½ years old) and we travel at least once a year during the winter to the Caribbean to All Inclusive resorts. We stayed on room 8316 from Sunday Feb 5 to Sunday Feb 12. I would start with the positives: Some members of their team that made our trip...

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1Thank 716franciscoj
Burlington, Canada
Reviewed 2 days ago NEW

Went to Sandos Playacar from Feb 11 – 18. rm 2219 (Spent a day at Caracol – separate review for that resort) We used Canada Transfers to get there (separate review) It’s a long review covering a lot of things. As others have mentioned, the resort is huge, too big in fact. We checked in and were asked about if...

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4Thank Lorenzo-de-Canada
Reviewed 3 days ago NEWvia mobile

I loved Sandos Playacar. I have been a guest there many times and the staff have always been very attentive and helpful. The food is great. You get what you pay for. Until today. Wednesday the 22nd of February at 10:30am. I was greeted in the entrance by a grumpy security guard who instructed me to park in a parking...

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Thank Geoffrey S
Sandos_Playacar, Director General at Sandos Playacar Beach Resort, responded to this review

Dear guest, I am so terribly sorry to read of the poor impression you took home with you as a result of the situation you described in your review above. I apologize to you on behalf of all our members for the wrong impression our staff gave you which in no way is reflective of our institution neither of how...

Toronto, Canada
Reviewed 3 days ago NEW

Hola! It is partly thanks to TripAdvisor reviewers that we chose this resort for our vacation and then, in preparation, we received great tips for optimizing our stay. So I thought I should pay it forward with some thoughts specific to families of young(ish) kids. We flew with Sunquest via Westjet and had no issues there or back. Coming out...

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14Thank Melmopeott
florida
Reviewed 3 days ago NEW

Visited our resort with my son and wife this year. Perfect weather. Sandos has wonderful worker bees. Everyone has a job to do and they do it with smiles and appreciation of our business. We had 10 days of fun and relaxation. Our main problems when we show up however seem to be the same throughout our Mexico trips, where...

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Thank galstowell
Hartford, Connecticut
Reviewed 6 days ago NEW

We loved the Hacienda, again, with the pool and hot tub outside. What an improvement on 3 main restaurants, like new buildings on outside and inside. Also we liked House of crepes, Coffee House, Lite gameroom for under 17. New plaza with stage. Excellent improvement since last February / March 2016.

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1Thank EnjoyLife1968
Leslie, Missouri
Reviewed 6 days ago NEW

This was our 3rd stay and once again totally enjoyed it.. Pros-the beach is awesome! Love the section reserved for Select Club guests. The staff are unbelievable! All are friendly and willing to do anything to make your stay special. Improvements throughout the resort continue. Was very pleased wth the new format for the Italian restaurant-the menu service and food...

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1Thank luvsco
Toronto, Ontario, Canada
Reviewed 1 week ago NEW

We are presently enjoying our 10th visit to Sandos. We love it here! The resort consistently works very hard to make the best possible experience for its guests....always updating and refining.....it keeps us coming back. (Love the new updated Buffet building btw Sandos) Beautiful grounds, great restaurants, and a wide variety of activities for any member of the family. Our...

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2Thank Pam G
Williamsburg, Virginia
Reviewed 1 week ago NEW

There should be notifications before a trip here re. you need tennis shoes for 1.the spa 2.the tennis courts 3. renting a bike There should be a welcome guide denoting 1.select club members get free Hobie cat sailing if they pass the 30min trial sail which costs $10 2.which days certain restaurants are closed ie. Le Gourmet-Mon, Asian-Tues, etc. 3....

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4Thank brucemayer
Sandos_Playacar, Director General at Sandos Playacar Beach Resort, responded to this review

Dear guest, While extending you a warm regard, I would like to thank you deeply and sincerely for the feedback you provide us with in your review above. The opening and closing hours of our restaurants are visible within the book directory we put at the disposal of each one of our customers in their room. I assume based on...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Sandos Playacar Beach Resort & Spa is an all-Inclusive hotel in Playa del Carmen with both family and adult sections. We are ideally located on a magnificent white sandy beach in the gated community of Playacar, within walking distance to downtown Playa and Fifth Avenue. Sandos Playacar Beach Resort & Spa is located only forty-five minutes from the Cancun International Airport, and the pier serving ferries to Cozumel is a short distance from our property.Playacar is a private, master-planned community situated on the southern edge of downtown Playa del Carmen. Guests at Sandos Playacar Beach Resort & Spa enjoy this exclusive community’s impressive infrastructure, including an 18-hole golf course designed by Robert Von Hagge, the Xaman-Ha Aviary, pristine biking paths, and Mayan ruins, accessible to the public for hiking.Riviera Maya is a protected region where many remaining artifacts from the fascinating Mayan civilization can be found. Surrounded by Mayan archeological zones, such as those at Tulum, Coba, and Chicen-Itza, this Playa del Carmen hotel successfully preserves a strong sense of Mayan culture onsite, adding an authentic feel and flavor to the vacation experience in Playacar. ... more   less 

Additional Information about Sandos Playacar Beach Resort

Address: Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $265 - $609 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandos Playacar Beach Resort 4*
Number of rooms: 819
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Expedia, Booking.com and Travelocity so you can book your Sandos Playacar Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sandos Playacar Beach Hotel
Hotel Sandos Playacar Beach
Beach Playacar Resort Sandos
Sandos Playacar Resort
Sandos Playa Del Carmen
Gala Resort Playacar
Sandos Gala Playacar
Sandos Playacar Mexico
Sandos Resort
Playacar Sandos
Hotel Style:
#33 Top resorts Hotel in Playa del Carmen
#35 Family Hotel in Playa del Carmen
#42 Luxury Hotel in Playa del Carmen
#43 Spa Hotel in Playa del Carmen
#44 On the Beach Hotel in Playa del Carmen
#53 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Playacar Beach Resort staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“some rooms I heard were very and musty, we were fortunate enough to have a great room.”
 of 5 bubbles ycartandjen, 24 Feb 2017 | Read review
“In Family Riviera section, ask for pool view but closer to Haciendas (road noise/view closer to Lobby)”
  • Child birthday decorations
  • Sunrise from Riviera family section room
 of 5 bubbles Melmopeott, 22 Feb 2017 | Read review
“Ocean view or Haciendas.”
 of 5 bubbles EnjoyLife1968, 19 Feb 2017 | Read review
“Love ground floor rooms in Select Club area. Rooms-9132-9137 have shady patios in the afternoon plus easy access from the pool.”
 of 5 bubbles luvsco, 19 Feb 2017 | Read review
“9328 is in The Select Adult section. We had an excellent view of the pool and we could look straight down to the main lobby area.”
  • We celebrated our 30th wedding anniversary and the staff decorated our room for us.
  • View from room 9328.
 of 5 bubbles P398GIannem, 16 Feb 2017 | Read review
5 of 5