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Sandos Playacar Beach Resort

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Sandos Playacar Beach Resort
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11,327 Reviews from our TripAdvisor Community

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Showing 6,076: English reviews
Reviewed yesterday NEWvia mobile

Love this resort and love their spa services. Zayas is one of the spa reps who walks the beach offering 5 minute chair massages. I was there in late October and again in late November. On my November visit, Zayas remembered my husband and I and where we were sitting when he gave me my five minute chair massage in...

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Helpful?
Thank Kara W
Indianapolis, Indiana
Reviewed yesterday NEW

This was a very nice resort. The rooms were very clean, good size, and everything worked well. The beds were comfortable as well. The food was good and there were plenty of options for the four of us to choose from. The Mexican restaurant was the best, great fish and a fantastic flank steak! The beach was incredible. No seaweed,...

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Helpful?
1Thank Rtwrob
Nuneaton, United Kingdom
Reviewed yesterday NEW

Overall we had a brilliant time. We stayed in adults only- the room was spacious and clean and the air con was cold. The water dispenser was a really nice touch too. The mini bar was replenished every day and room service was good. The pool was really nice and the highlight of the holiday for us was the water...

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Helpful?
1Thank Daisabelle
Denman Island, Canada
Reviewed 2 days ago NEW

My wife and I have Elite time share membership here.The facility and most of staff are excellent.A special thank you to -Rodrigo at the Meeting Point Elite Bar.Always gratious and welcoming -Mercedes and Hilda at the main buffet.Very warm and courteous -Raquel for a great deep tissue massage -Axel and others. at the Meeting Point desk,helping me organize transfers and...

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Helpful?
Thank Chris P
Sandos_Playacar, Manager at Sandos Playacar Beach Resort, responded to this review

Dear guest, Thank you very much for sharing such kind words towards our hotel and staff. We are very happy to learn that you had a great experience at Sandos Playacar Beach Resort. We, also, apreciate your praising of so many of our staff members and you can be sure that they will receive cumpliments for a job well done....

Minneapolis, Minnesota
Reviewed 2 days ago NEW

Spent a week at Sandos (November 26th-December 3rd) with my girlfriend. We stayed in the Riviera family section in room 8316. Great pool view and we were close to the smaller buffet for breakfast every morning. There was a walk to the beach, but it didn't seem nearly as far as the other reviews made it out to be. It...

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3Thank tfiller51
Sandos_Playacar, Manager at Sandos Playacar Beach Resort, responded to this review

Dear guest, Thank you very much for sharing your opinion about your vacations in our company. We are glad that you had a great time at our hotel and that you enjoyed our entertainment team and program. We have our All-Playa Experience entertainment concept that offers a different beach every day which has been one of the highlights from our...

Reviewed 2 days ago NEW

We stayed 12 days at the Sandos. We booked in the Select Club Area, which only allows Guests older than 18 years. The Hotel is in good conditions and well kept clean. A lot of stuff is cleaning the whole time and also the room mates do their best to keep your room clean. They offer actually 6 A-la Carte...

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Helpful?
1Thank Hagen3000
Sandos_Playacar, Manager at Sandos Playacar Beach Resort, responded to this review

Dear guest, Thank you very much for sharing your opinion about your experience at our hotel We apreciate your cumpliments and we apologise for the inconvenients that you encountered. I can assure you that your constructive critics will be addressed by our Management and we will take action based on it. We look forward for another opportunity of welcoming you...

Winnipeg, Manitoba, Canada
Reviewed 3 days ago NEW

We stayed with the select club package that gave us access to the adult only pool with swim-up bar. The room is very nice with a king bed, Jacuzzi tub a large bathroom with double sink and shower. The floor tiles are very slippery with wet feet and the ac keeps the room very cold but you have a warm...

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Helpful?
2Thank Don D
Sandos_Playacar, Manager at Sandos Playacar Beach Resort, responded to this review

Dear guest, Thank you very much for taking the time to share your opinion about your experience at our hotel. We are very happy to learn that you had a great experience at our hotel and that you had the opportunity of experiencing the most of our restaurants and entertainment options. Also, we would like to take time to thank...

Reviewed 3 days ago NEW

We hosted my best friends wedding at Sandos Playacar Beach Resort and it was absolutely beautiful! From the ceremony to the cocktail hour, and lastly to the reception. I want to start by saying the wedding coordinators (Maria & Marisol) are amazing! They were so helpful through out our entire experience with the wedding. They were extremely attentive and very...

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Helpful?
Thank Jessica M
Sandos_Playacar, Manager at Sandos Playacar Beach Resort, responded to this review

Dear guest, Thank you very much for sharing your opinion about your vacations at our hotel. We are elated to know that our staff had such a positive impact in your vacations. At Sandos Playacar we proud ourselves of working very hard, every day, to make our guests vacations unforgetable so we are glad that we made your vacations memorable....

Puyallup, Washington
Reviewed 3 days ago NEW

Spent 12 days at this beautiful resort. 1st the staff is top notch It started with our Concierge Lolita greeting us and had drinks in our hands before we sat down ...In the VIP Bar in the lobby Jose Chen is a true mixologist..his Mojito's are amazing. At the Select Club Swim up Bar the 3 bartenders Luis, Fabian &...

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Helpful?
2Thank Rockyreward
Sandos_Playacar, Manager at Sandos Playacar Beach Resort, responded to this review

Dear guest, Thank you very much for sharing your review about our hotel with us. We are very happy that you left our hotel with such a great opinion of our staff and facilities. Our staff works very hard, every day, and we are happy to see their efforts recognized. We really hope to see you again at Sandos Playacar...

Sheffield, United Kingdom
Reviewed 3 days ago NEW

Visited this hotel as two couples celebrating a 60th birthday. Although we did received a letter from our travel agent advising us of the main buffet restaurant being closed for rennovation, they omitted to say that the waiting times for the other restaurants had on average waiting time to be seated of 25 minutes for every meal. The food was...

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Helpful?
2Thank joyp0412

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Sandos Playacar Beach Resort & Spa is an all-Inclusive hotel in Playa del Carmen with both family and adult sections. We are ideally located on a magnificent white sandy beach in the gated community of Playacar, within walking distance to downtown Playa and Fifth Avenue. Sandos Playacar Beach Resort & Spa is located only forty-five minutes from the Cancun International Airport, and the pier serving ferries to Cozumel is a short distance from our property.Playacar is a private, master-planned community situated on the southern edge of downtown Playa del Carmen. Guests at Sandos Playacar Beach Resort & Spa enjoy this exclusive community’s impressive infrastructure, including an 18-hole golf course designed by Robert Von Hagge, the Xaman-Ha Aviary, pristine biking paths, and Mayan ruins, accessible to the public for hiking.Riviera Maya is a protected region where many remaining artifacts from the fascinating Mayan civilization can be found. Surrounded by Mayan archeological zones, such as those at Tulum, Coba, and Chicen-Itza, this Playa del Carmen hotel successfully preserves a strong sense of Mayan culture onsite, adding an authentic feel and flavor to the vacation experience in Playacar. ... more   less 

Additional Information about Sandos Playacar Beach Resort

Address: Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $264 - $699 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Playacar Beach Resort 3.5*
Number of rooms: 819
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Travelocity, Hotels.com, Priceline and Odigeo so you can book your Sandos Playacar Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sandos Playacar Beach Hotel
Hotel Sandos Playacar Beach
Beach Playacar Resort Sandos
Sandos Playacar Resort
Sandos Playa Del Carmen
Gala Resort Playacar
Sandos Gala Playacar
Sandos Playacar Mexico
Sandos Resort
Playacar Sandos
Hotel Style:
#31 Top resorts Hotel in Playa del Carmen
#35 Family Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#44 On the Beach Hotel in Playa del Carmen
#55 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Playacar Beach Resort staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room close to the beach”
 of 5 bubbles tfiller51, 7 Dec 2016 | Read review
“Definitely request rooms closer to the beach.”
 of 5 bubbles jessicamF1338PU, 6 Dec 2016 | Read review
“We had a pool view and it was great”
 of 5 bubbles Rockyreward, 6 Dec 2016 | Read review
“If you want an ocean view don't stay in the Junior Suite.”
 of 5 bubbles 347raquelh, 4 Dec 2016 | Read review
“The beach front rooms need an upgrade but loved being close to the beach and all activities.”
 of 5 bubbles ZumbawithGloria, 4 Dec 2016 | Read review
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