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      Royal Hideaway Playacar

      4,117 Reviews
      #33 of 209 Hotels in Playa del Carmen
      Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico
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      Best prices for your stay
      30/07/2017 31/07/2017
      USD 374*
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      USD 374*
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      USD 374*
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      Booking.comUSD 376*
      Hotels.comUSD 374*
      CheapTicketsUSD 374*
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      Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
      All photos (4,113)
      Full view
      Travellers' Choice award winner
      Traveller (3914)
      Pool & Beach (1033)
      Dining (593)
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      Overview
      4.5
      4,117 reviews
      • Excellent75%
      • Very good17%
      • Average5%
      • Poor2%
      • Terrible1%
      Travellers talk about
      “las ventanas” (391 reviews)
      “the grill” (554 reviews)
      “dinner reservations” (372 reviews)
      Free Wifi
      Free Parking
      Breakfast included
      Air Conditioning
      Beachfront
      Pool
      Non-Smoking Rooms
      Restaurant
      Room Service
      Suites
      Poolside Bar
      Fitness centre
      Concierge
      Spa
      Wheelchair Access
      Business Centre
      Dry Cleaning
      Tennis Court
      Butler Service
      Private Balcony
      4.5 Star Hotel
      All hotel details
      Offers from Royal Hideaway Playacar
      Special Offer: Additional 10% off
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      Similar hotels
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      Rooms
      30 Jul.31 Jul.
      |
      1 room, 2 adults, 0 children
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      Write a Review
      Reviews (4,117)
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      6 - 10 of 3,574 reviews

      Reviewed 3 days ago
      Family gathering

      It's a great place, the staff is friendly and helpful, the food was good. It's a very peaceful, relaxing atmosphere. The beach is beautiful and the ocean was a beautiful blue. I think the only thing that could use improvement is perhaps more activities, and...More

      Review collected in partnership with this hotel
      Thank Douglas S
      Response from Community_Manager_RH, Gerente at Royal Hideaway PlayacarResponded 2 days ago

      Dear Douglas S, Thank you for taking the time to share your feedback regarding your recent stay. It is our duty to ensure our guests have a memorable experience with us and it is very rewarding to read a wonderful review such as yours. It...More

      Reviewed 3 days ago via mobile
      Girlfriends Getaway I

      My bestie and I chose Royal Hideaway for our first girlfriends trip away from the kids! What a magnificent choice we made. The service was amazing ... everyone was so kind and very attentive. When we arrived we were 3 hours late d/t flight delays....More

      Thank Chicag0Girl
      Response from Community_Manager_RH, Gerente at Royal Hideaway PlayacarResponded 2 days ago

      Dear Chicag0Girl, Thank you for choosing Royal Hideaway Playacar as your holiday destination. We are happy to know that you trusted us to make your stay a great experience at our resort. It is very encouraging to read such good comments about your stay and...More

      Reviewed 4 days ago
      Excellent value for money

      RHP was perfect for a romantic getaway. The hotel is lovely, very clean and with beautiful areas and pools. The only trouble we had is with service quality from waiters, could improve to match other hotels qualifyed as the best hotels in PdC. Nonetheless, we...More

      Review collected in partnership with this hotel
      1  Thank Carlos Andrés M
      Response from Community_Manager_RH, Gerente at Royal Hideaway PlayacarResponded 2 days ago

      Dera Mr. Carlos Andrés M. Thank you for taking the time to share such great feedback regarding your recent holiday to the Royal Hideaway. I look forward to sharing your comments with the staff at the hotel. It is with regret however that some aspects...More

      Reviewed 4 days ago
      Would highly recommend

      Overall our stay was very pleasant. We had one night in Las Ventanas where the waiter was not very attentive and the food was not up to par. However, the rest of our stay was great and all of the staff were so friendly.More

      Review collected in partnership with this hotel
      1  Thank dixon90
      Response from Community_Manager_RH, Gerente at Royal Hideaway PlayacarResponded 2 days ago

      Dear dixon90, We would like to thank you for sharing us your comments regarding your recent stayed whit us. We apologize for your bad experience in our AAA Four Diamond Award Restaurant “Las Ventanas”, We assure you that this is not a common situation and...More

      Reviewed 4 days ago via mobile
      Laura Baillie

      Thank you so much for a fantastic holiday! Despite a few glitches on the first few days with some service issues, we found the staff at this hotel to be on the whole amazing. The boys around the pool, led by the amazing Joseph and...More

      1  Thank laurab2912
      Response from Community_Manager_RH, Gerente at Royal Hideaway PlayacarResponded 2 days ago

      Dear laurab2912, Thank you for sharing us your kind words regarding your recent stayed with us. We are so honored with your words, we assure you that all our staff will hear your kind comments. We are sorry to read that you experience some issues...More

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      About
      Awards & Recognition
      Travellers' Choice2017 Winner
      GreenLeadersGold level
      Certificate of Excellence
      Amenities
      • Top amenities
      • Room Service
      • Free Parking
      • Fitness Centre with Gym / Workout Room
      • Pool
      • Restaurant
      • Beachfront
      • Bar/Lounge
      • Spa
      • Breakfast included
      • Free High Speed Internet ( WiFi )
      • Hotel Amenities
      • Room Service
      • Free Parking
      • Business Centre with Internet Access
      • Breakfast included
      • Dry Cleaning
      • Meeting Rooms
      • Concierge
      • Banquet Room
      • Multilingual Staff
      • Conference Facilities
      • Room amenities
      • Air Conditioning
      • Minibar
      • Things to do
      • Fitness Centre with Gym / Workout Room
      • Pool
      • Restaurant
      • Bar/Lounge
      • Spa
      • Tennis Court
      • Hot Tub
      Details
      • Price range
      • USD 288 - USD 788 (Based on Average Rates for a Standard Room)
      • Hotel class
      • Hotel Style
      • #12 Romantic Hotel in Playa del Carmen
      • #14 Green Hotel in Playa del Carmen
      • #18 Family Hotel in Playa del Carmen
      • #19 Top resorts Hotel in Playa del Carmen
      • #25 Spa Hotel in Playa del Carmen
      • #27 Luxury Hotel in Playa del Carmen
      • #27 On the Beach Hotel in Playa del Carmen
      • Room types
      • Suites ,
      • Non-Smoking Rooms
      • Number of rooms
      • 201
      • Reservation Options
      • TripAdvisor is proud to partner with BookIt.com, Expedia, Barcelo, Booking.com, Hotels.com, Travelocity, Cheap Tickets, Hotwire, Hotel.de, TripOnline SA, HotelQuickly, Cancelon, getaroom.com and HRS so you can book your Royal Hideaway Playacar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
      • Location
      • Mexico >
      • Yucatan Peninsula >
      • Quintana Roo >
      • Riviera Maya >
      • Playa del Carmen
      • Also Known As
      • Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen ,
      • Royal Hideaway Playacar And Occidental Resorts ,
      • Royal Hideaway Playa Del Carmen ,
      • Royal Hideaway Mexico ,
      • Occidental Royal Hideaway ,
      • Royal Hideaway Playacar Playa Del Carmen, Riviera Maya, Mexico
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      All photos (4,113)
      Full view
      Traveller (3914)
      Pool & Beach (1033)
      Dining (593)
      Room & Suite (428)
      Hotel & Grounds (1972)
      Bathroom (44)
      Family and Play Areas (19)
      Business Centre & Event Rooms (11)
      Nearby
      Nearby HotelsSee all 209 hotels in Playa del Carmen
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      Ask a question
      Questions & Answers
      See all 560 questions
      Linda I
      16 July 2017|
      Answer Show all 3 answers
      Response from Community_Manager_RH | Property representative |
      Dear Linda. We work hard to keep improving our services and facilities.
      0
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      Google Translation
      Tourist0604
      12 July 2017|
      Answer Show all 3 answers
      Response from Community_Manager_RH | Property representative |
      Dear Valued Guest; Yes, we do have live music at our Bar Allegria.
      0
      Votes
      Google Translation
      jw123796
      10 July 2017|
      Answer
      Response from 1diva | Reviewed this property |
      There is not a swim up bar at Royal Hideaway; however, waiters provide drink / food service to the 2 main pools , as well as to those enjoying the beach.
      1
      Vote
      Room Tips
      "Ground floor rooms get flooding from rain and 3rd floor rooms are really loud when the rain hits the metal..."
      Read review
      "Most rooms are the same size unless you get a two story unit . No need to upgrade unless you go all out."
      Read review
      "Most rooms have a garden view. Only a few have an ocean view."
      Read review
      "Most of the rooms are garden view; only a few with ocean view."
      Read review
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