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30/07/2017 31/07/2017
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    Royal Hideaway Playacar

    Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico
    Hotel website
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    Best prices for your stay
    30/07/2017 31/07/2017
    USD 374*
    USD 374*
    USD 374*
    Traveller (3914)
    Pool & Beach (1033)
    Dining (593)
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    Overview
    • Excellent75%
    • Very good17%
    • Average5%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “las ventanas” (391 reviews)
    “the grill” (554 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Royal Hideaway Playacar
    Special Offer: Additional 10% off
    Hotel deals
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    Blue Diamond Luxury Boutique Hotel
    1,404 reviews
    #43 of 209 hotels in Playa del Carmen
     
    Magic Blue Hotel
    649 reviews
    #54 of 209 hotels in Playa del Carmen
     
    Paradisus by Melia Playa del Carmen La Perla
    8,484 reviews
    #23 of 209 hotels in Playa del Carmen
     
    Secrets Capri Riviera Cancun
    9,387 reviews
    #38 of 209 hotels in Playa del Carmen
     
    Rooms
    30 Jul.31 Jul.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (4,117)
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    6 - 10 of 3,574 reviews

    Reviewed 3 days ago

    It's a great place, the staff is friendly and helpful, the food was good. It's a very peaceful, relaxing atmosphere. The beach is beautiful and the ocean was a beautiful blue. I think the only thing that could use improvement is perhaps more activities, and...More

    Review collected in partnership with this hotel
    Thank Douglas S
    Response from Community_Manager_RH, Gerente at Royal Hideaway PlayacarResponded 2 days ago

    Dear Douglas S, Thank you for taking the time to share your feedback regarding your recent stay. It is our duty to ensure our guests have a memorable experience with us and it is very rewarding to read a wonderful review such as yours. It...More

    Reviewed 3 days ago via mobile

    My bestie and I chose Royal Hideaway for our first girlfriends trip away from the kids! What a magnificent choice we made. The service was amazing ... everyone was so kind and very attentive. When we arrived we were 3 hours late d/t flight delays....More

    Thank Chicag0Girl
    Response from Community_Manager_RH, Gerente at Royal Hideaway PlayacarResponded 2 days ago

    Dear Chicag0Girl, Thank you for choosing Royal Hideaway Playacar as your holiday destination. We are happy to know that you trusted us to make your stay a great experience at our resort. It is very encouraging to read such good comments about your stay and...More

    Reviewed 4 days ago

    RHP was perfect for a romantic getaway. The hotel is lovely, very clean and with beautiful areas and pools. The only trouble we had is with service quality from waiters, could improve to match other hotels qualifyed as the best hotels in PdC. Nonetheless, we...More

    Review collected in partnership with this hotel
    1  Thank Carlos Andrés M
    Response from Community_Manager_RH, Gerente at Royal Hideaway PlayacarResponded 2 days ago

    Dera Mr. Carlos Andrés M. Thank you for taking the time to share such great feedback regarding your recent holiday to the Royal Hideaway. I look forward to sharing your comments with the staff at the hotel. It is with regret however that some aspects...More

    Reviewed 4 days ago

    Overall our stay was very pleasant. We had one night in Las Ventanas where the waiter was not very attentive and the food was not up to par. However, the rest of our stay was great and all of the staff were so friendly.More

    Review collected in partnership with this hotel
    1  Thank dixon90
    Response from Community_Manager_RH, Gerente at Royal Hideaway PlayacarResponded 2 days ago

    Dear dixon90, We would like to thank you for sharing us your comments regarding your recent stayed whit us. We apologize for your bad experience in our AAA Four Diamond Award Restaurant “Las Ventanas”, We assure you that this is not a common situation and...More

    Reviewed 4 days ago via mobile

    Thank you so much for a fantastic holiday! Despite a few glitches on the first few days with some service issues, we found the staff at this hotel to be on the whole amazing. The boys around the pool, led by the amazing Joseph and...More

    1  Thank laurab2912
    Response from Community_Manager_RH, Gerente at Royal Hideaway PlayacarResponded 2 days ago

    Dear laurab2912, Thank you for sharing us your kind words regarding your recent stayed with us. We are so honored with your words, we assure you that all our staff will hear your kind comments. We are sorry to read that you experience some issues...More

    Blue Diamond Luxury Boutique Hotel
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    #43 of 209 hotels in Playa del Carmen
     
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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Room Service
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Restaurant
    • Beachfront
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Tennis Court
    • Hot Tub
    Details
    • Price range
    • USD 288 - USD 788 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #12 Romantic Hotel in Playa del Carmen
    • #14 Green Hotel in Playa del Carmen
    • #18 Family Hotel in Playa del Carmen
    • #19 Top resorts Hotel in Playa del Carmen
    • #25 Spa Hotel in Playa del Carmen
    • #27 Luxury Hotel in Playa del Carmen
    • #27 On the Beach Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 201
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Expedia, Barcelo, Booking.com, Hotels.com, Travelocity, Cheap Tickets, Hotwire, Hotel.de, TripOnline SA, HotelQuickly, Cancelon, getaroom.com and HRS so you can book your Royal Hideaway Playacar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen ,
    • Royal Hideaway Playacar And Occidental Resorts ,
    • Royal Hideaway Playa Del Carmen ,
    • Royal Hideaway Mexico ,
    • Occidental Royal Hideaway ,
    • Royal Hideaway Playacar Playa Del Carmen, Riviera Maya, Mexico
    Add Photo Photos
    Traveller (3914)
    Pool & Beach (1033)
    Dining (593)
    Room & Suite (428)
    Hotel & Grounds (1972)
    Bathroom (44)
    Family and Play Areas (19)
    Business Centre & Event Rooms (11)
    Nearby
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Linda I
    16 July 2017|
    Answer Show all 3 answers
    Response from Community_Manager_RH | Property representative |
    Dear Linda. We work hard to keep improving our services and facilities.
    0
    Votes
    Google Translation
    Tourist0604
    12 July 2017|
    Answer Show all 3 answers
    Response from Community_Manager_RH | Property representative |
    Dear Valued Guest; Yes, we do have live music at our Bar Allegria.
    0
    Votes
    Google Translation
    jw123796
    10 July 2017|
    Answer
    Response from 1diva | Reviewed this property |
    There is not a swim up bar at Royal Hideaway; however, waiters provide drink / food service to the 2 main pools , as well as to those enjoying the beach.
    1
    Vote
    Room Tips
    "Ground floor rooms get flooding from rain and 3rd floor rooms are really loud when the rain hits the metal..."
    Read review
    "Most rooms are the same size unless you get a two story unit . No need to upgrade unless you go all out."
    Read review
    "Most rooms have a garden view. Only a few have an ocean view."
    Read review
    "Most of the rooms are garden view; only a few with ocean view."
    Read review
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